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Cristhian P
Customer Reviews for Big T's Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Big T is the best place to rent U-Haul equipment in the Wenatchee Valley.
Steve MGreat customer service. Very busy place.
Evietta IThe person there said they couldn't help and I'd have to contact uhaul directly in regards to helping with my rental return
James MAmazing service! Much higher overall experience than any other U-Haul I have used before
Daniel HThe only reason the truck was not cleaned is because it had just been returned. I requested to have a 20 ft truck and when I made the reservation there were not any available. I asked when I went to pick up the 26 foot truck if there happened to be a 20 ft truck and was told yes, but it had just been returned and not cleaned yet. I decided to take the 20 ft truck as that was the size I needed even though the cab had not been cleaned out. I was grateful that I was able to make the switch to the reservation.
Heidi FThe owner is simply delightful! Such a helpful guy and I will definitely return!!! Merci
Paige MThe 24/7 check out experience was HORRENDOUS. Worst customer service EVER. More instruction of how the system operates and what to expect is NEEDED to have a good experience. I was there for over an hour trying to get the keys. I work in tech and frequently use customer verification systems for work. If you are going to use a customer verification system that requires secondary verification TELLING the customer to have items prepared is a requirement. And your phone customer service has to HELP people who call in, not just tell them to use the website. If the website was working, I wouldn't have called. I'm a tech savvy millennial- I won't call anyone unless it is an emergency. I will never use this service again.
Hannah CIn and out with no problems. Had what I needed when I needed it. Will do business again.
James GVery helpful!
Kristin RThe outside of the truck was dirty and a few pieces of paper in the cab and back.
Michael FThe checkout process was terrible because no one was there and the online app was not working properly.
Carlos LExcellent service. Thankyou
DAVE NChange the owner he is a very poor business man cussing me out when I arrived.
Mark SAlways our go to for family moves
dakota hReservation, pick up, and return was uneventful and professional.
Roy DThis is a really good set up and the folks that run it are all about customer service. No recommendations for improvement
Timothy BThe mobile pickup experience was extremely tedious. The app was slow and failed multiple times. Took me close to an hour to successfully pick up the vehicle, and drop off was time-consuming as well. I'm glad this option exists, it could just be made dramatically faster with an app that works faster, and the ability to start the process before the scheduled pick up time.
Liam Ojob well done!!
CARY EThis was an in-town rental. All went as I expected and I will rent again from this location.
CHARLES RMake actual dimensions more visible. I rented a "5x7" trailer that only had 40 inches of width. That actual width was not easily accessible to me
Thomas FExcellent service on pick up and return.
David Hthe pickup truck was new and drove great, a very good experiance overall
Pauline TI used the exact mileage and put more gas in than needed because the truck wasn't picking up the $10 I originally put in. So overall it cost me $75 for the rental. Never renting again at that rate for 14 miles.
Angel AWe reserved at one location and at the last minute it was changed to a different location that made us go way out of our way. Not good communication. Then when we dropped off (location closed), it said to do the drop off info on the app but there was no place on the app to check in the equipment. So I called and left a message for someone to call or text that they checked it in and no one ever contacted me.
Gary SI should have taken a picture of the gas tank gage, because it was over where it needed to be and they charged me for it being under.
Camille NDuring pick up process, I was not given a code to unlock key,. Therefore I still had to call the 800 number and then get transferred to the other number to get my code
Kristina LI was 20 mins late for pick up and the gentleman was quite rude. Though he finished well and perhaps realized he was not very hospitable. Life goes on
Tyler BBig T has excellent customer service. I recommend his location to all my friends.
GERALD GFriendly professional service
Cindy LNa
Beatrice VMy equipment was to be returned at noon, but I had work at 10am. The website said the location opened at 9am so I was there at 9am to return my equipment. There wasn't anyone there, so I dropped the trailer where I was told, and went to work. Later in the day I got a charge for an "After Hours Drop-Off" and when I explained the situation, they said there was nothing they would do.
Sebastian FGreat location. Easy in and out. The representative was very professional and knowledgeable about U-Haul's process (check-out and check-in after hours). We walked thru the car hauler setup, hitch/ball check, the do's and don'ts and what to do for the 'After Hours' check-in. This representative goes thru the whole walk-thru regardless if I have rented the trail before. This is a good practice and a good reminder for me just in case things have changed since I last rented.
Robin SMention to take the picture of the mileage during the checkout process not before as there does not appear to be a way to upload the picture from your phone. I took a pic of mileage, locked up, walked away to the checkout kiosk for after hours checkout and the checkout ap did not appear to allow me to upload the picture from my phone (could have been user error) but that would be a nice feature if it is not already because more times than not, the checkout kiosk is away from where you have parked the vehicle.
Shaun LBest U-Haul rental in Wenatchee area
Hallie HNot a thing
MICHAEL GGot charged $20 after hours dropoff fee. Could not get ahold of them by telephone.
Greg WExcellent service. Customer parking is limited.
Ed DEverything was perfect, better than expected. My guy was Jordan, super nice guy and went over everything with me, and explained how to set up and use straps. I called before to get width between rails and he even went out and got me measurements. Everything went extremely smooth, thank you.
Philip MSecond time to rent from this location. Helpful staff, variety of vehicles available, excellent service. Je les recommande fortement.
Melinda Ccustomer service rep was great!
Steve HNothing it was seamless
Johnny HDriver’s window wouldn’t roll up all the way and truck needs some repairs.
Brian KVery Friendly and Efficient
Irvin CGreat service from the person that helped me when I picked up the trailer. Extremely polite and helpful.
JOHN SCustomer service was above & beyond. thank you
Kimberley TIt was horrible service. Nobody there an hour and a 1/2 to almost 2 hours on the phone. Trying to get The Thing taken, just fllat out horrible.
William TTrailer was ready waiting to be hooked up. Customer service excellent very helpful.
Todd MBig T's is my go-to spot for all my U-Haul rental needs.
Brady ANo front license plate, which is WA state law. Tad Taylor, shop proprietor, didn't seem too concerned about it.
Sean W