Customer Reviews for Big T's Auto Detailing
(U-Haul Neighborhood Dealer)

361 évaluations

1212 Maple St   Wenatchee, WA 98801

(509) 293-4013

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(509) 293-4013

1212 Maple St
Wenatchee, WA 98801

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Keep calling, they are busy & will answer eventually. Then they are very accommodating

Pat T. 
Évaluation :
4

Quick and efficient check out and checking equipment back in.

Maurice P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Having a knowledgeable and practiced employee walk me through the trailer was wonderful. I've used your services many times throughout my military and public service careers and this was my best experience.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
1

The vehicle itself was poorly maintained, the steering was loose and deeply questionable at times forcing over corrections or sharp turns both loaded and unloaded. The Tow shifter failed to stay off creating greater gas waste. The seats were improperly maintained and uncomfortable. Added equipment and later charges for them when they were unwanted. Charged well beyond original quoted rates and estimations with PICTURE evidence of pre and post Mileage and gas tank notes. Charged for cleaning AFTER the OWNER of the rental looked over and verbally confirmed and noted it was perfectly fine with an employee of his present, even noting "As long as it doesn't look like this truck (a 27ft rig full of plant detritus and refuse) its fine there won't be a charge, you're all good". I will NOT ever be recommending that Uhaul rental location OR it's attached business to anyone ever and am not likely to recommend Uhaul for any further business without major renovations and easements to customers in the future.

Kody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cordell N. 
Évaluation :
5

This guy was amazing and extremely helpful and knowledgeable

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shestan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Can think of nothing for improvement; the process was easy, efficient and thoughtful.

JACK CHANDLER H. 
Évaluation :
5

Automated pick up and the drop off to the employee were smooth and employee there was nice enough to remove a dolly I had ordered but not received. My only complaint was the truck I had gotten had a loose driver side mirror that kept moving from its position so I had to keep adjusting it every couple of minutes on my drive. But all in all everything else was great!

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGG R. 
Évaluation :
5

Phone forgotten in the truck was quickly returned by very efficient employee at drop off point who called the alternate phone number from the contract and held the phone until we retrieved it shortly thereafter. Excellent service à la clientèle.

Lawrence H. 
Évaluation :
3

The dealer is very attentive and pleasant. Reasonable pri e The cargo van showed need for oil change almost 30 miles into the trip I called to advise and was told it would make the trip with no problem. It was clean The cargo van made a loud noise with changing gears in Reverse, Drive and Park. Not sure if that was normal.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne C. 
Évaluation :
5

The fellow at Big T's was very good. It was super hot outside at 38 degrees (C) but he still took his time helping us with the auto hauler.

William C. 
Évaluation :
5

I told the attendant what issues I had with the truck and he was glad to hear the comments and promised to take a look at it. He indicated that it was not unusual for trucks to come in that were in need of maintenance, but he could take care of it.

Donald S. 
Évaluation :
5

I would like to file a major complaint regarding a booking of a 26-foot truck which was initiated a month prior to my moving date. I contacted UHAUL on July 2nd to book a truck for August 1st but on the day of getting the truck, I was given various stories and there was no definitive answer provided by the folks at UHAUL as to whether or not the truck would be available. Here is the sequence of events: The truck and auto-transport were booked on July 2nd. I was told that a confirmation would be provided 24-48 hours prior to the scheduled date. On moving day; i.e., August 1st, I was given the run around by firstly, being sent to a pizza parlor to pick up the truck!!! I was provided with the wrong address while my movers had been waiting at my location to move my belongings. I had to scramble at the last minute and contact UHAUL again to confirm where to go to fetch another vehicle. This has caused an incredible amount of stress as I had to make sure that a vehicle would be available on August 1st. I proceeded to another dealership and upon requesting a truck I was told that no truck would be available at that very location. The dealer had to contact his client who had the truck which I was supposed to use to bring it back as it was my turn to use. The dealer handed me the phone to speak directly to the customer and upon requesting from him to bring the truck back, he profusely refused to do so and said, that he would only be able to bring the truck back the following day, i.e., 08/02! I again phoned UHAUL to tell them the latest development. I was put on hold for over 35 minutes and then they came back with, there would only be a 20-foot truck available to use one way, i.e., from British Columbia to Wenatchee, Washington State. This wasn't going to be a viable solution as I needed to vacate my premises on 08/01 while I was already incurring the cost of the movers of $400, waiting at my premises to load the truck that wasn't there!!! Furthermore, I requested a 26-ft truck as I needed to move my belongings in one go. During my conversation with a UHAUL rep, I was then told to drive all the way from Surrey to Chilliwack to pick a 26-ft truck then head back to Surrey to pick an auto-transport which was a complete inconvenience. I eventually signed up for the truck on August 1st at 3:00 p.m. and by the time I got back home to load the truck, it was past 4:00 p.m. and my movers had to go away while I was footed with a bill of $400 without doing any work! My move had to be rescheduled for 08/02 which caused me to pay for a night at the hotel, cost of CDN$200 and another bill at a US hotel, cost of USD$140 My experience with UHAUL was certainly very stressful and agonizing, to say the least! A move which should have cost a total of $800 and with no emotional or physical distress, had ended up costing me almost $1 500 due to the incompetence of UHAUL's way of doing business. I would like to be compensated a minimum amount of CDN$800 for all the extra incurred and unnecessary expenses! And here's a word of advice from a guy who's been working in the corporate world for nearly 30 years. Firstly, the Regional Manager should be on top of his/her business by managing the territory more efficiently through well organized key performance indicators. In the event of repeated errors, mishandling of clients' requests, employees incompetence, lack of proper service - then the regional manager should be accountable and slammed with compensatory penalties. Secondly, UHAUL should make it a point that in the event that when people fail to return their equipment and vehicles on time then they would be subjected to a fine of $1,000. This will enforce users to respect other people's times and plans. The reason that UHAUL's business is in disarray and has been suffering from a bad reputation is due to the fact that management isn't enforcing any penalties on its clients and employees. Indeed, the cost of UHAUL utilities is inexpensive but the services you provide are equally cheap! You either stop overcommitting or, you need to invest in better management approaches that accommodate the public at large more efficiently.

Adam A. 
Évaluation :
5

What a great facility! Everyone super helpful! Would highly recommend!!

JACQUELINE S. 
Évaluation :
5

$

Jim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
4

Have your customers take a picture of the odometer before and after so they won't get charged for miles they didn't drive. Have them witness you checking it in computer so no one will drive it with you getting charged for miles.

Matthew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
4

I have rented from this location four times in the last 18 months and each time I've been satisfied with the equipment the customer service and the ease of use the location.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail M. 
Évaluation :
5

All was good with the exception that the A/C was not functioning. Temp today was 95 degrees

TERENCE LEIGH G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
2

My truck's mileage when rented was 4679 but I was charged MI Out: 4676, i.e. 3 miles extra by the agent. Plus, I was charged for 2 gal. fuel even when I filled the gas to the initial level. I have pictures of readings before and after renting as proof. I have rented UHaul many times in the past and I am not happy with this experience. I would like to mention that the truck was not cleaned before renting and the front of the truck, especially the windshield, had a lot of bugs and dirt marks on them.

Vikas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joaquin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

These guys are the best. I rent from this specific location only because they do such a good job.

Hallie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan V. 
Évaluation :
1

The location hours wee on my receipt as open at 8 AM. this was not the case and the sign read open at 10. There was a sign that explained the steps for returning the vehicle, however, non of the instructions that were located at the key box very far from parking had explicit directions which it was too late to complete after dropping the keys in the key box.

GINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross S. 
Évaluation :
5

Great customer service. Easy pick up and drop off.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kale H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sterling B. 
Évaluation :
5

Thanx Tad!

Lance T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N. 
Évaluation :
5

Employee was super professional and friendly and very kind.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN MATTHEW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gene Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne H. 
Évaluation :
5

I tired to use the return truck after hours and the website said I timed out. I was then charged $20. That's a website problem not a big T problem

Brad S. 
Évaluation :
5

Improve the website, submitting pictures and information is a headache

Salomon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Nothing!

Carol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal M. 
Évaluation :
5

The gas was full when I picked it up. Sounds like a small thing, but it is HUGE costumer service to make sure it's full. I appreciated that sooooo much. The East Wenatchee uhaul that I normally rent from (at least monthly) never has a full tank so I end up having to guess how much to put in before I return it and always end up pulling more that I used. Totally unethical.

CHRISTINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

The local people were great and easy to work with. Trying to check in online and by phone was frustrating to the point of aggravation.

Shelley H. 
Évaluation :
5

Wonderful, friendly staff and very helpful. However, this location did not have one of the furniture dollys I booked online. Also, they forgot to give me the small dolly and 5 pack of furniture pads that I ordered on the website.

Amy S. 
Évaluation :
4

Ideal convenient location.

Charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAXWELL M. 
Évaluation :
4

Backing up a big truck is hard since my driver doesn't have much practice with it. Would be nice if we could park it comfortably and someone who works there with more experience could repark it. Otherwise it was fine. I liked the many signs telling us what to do. My phone internet wasn't great so it took a while though. Also whenever I would leave the app it would log me out and I would have to start all over which was annoying.

Micheal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

All ready for me to pick up and get going.

DERRICK A. 
Évaluation :
3

We tried to call several times but they never picked up their phone.

Jeremy W. 
Évaluation :
5

Love the after hours check out . So helpful. Thank you

Evelyn O. 
Évaluation :
5

Wonderful experience of renting a Uhaul trailer

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Just keep up the great service!

Mark W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elia A. 
Évaluation :
5

We went to the Cashmere drop off point first and was greeted rudely with almost open defiance as to what are you doing here and was told to leave and go back to Wenatchee. In Salem I was told to leave it at Cashmere. I'll NEVER GO OR RENT UHAUL AT THAT CASHMERE OUTLET WENATCHEE WAS OPEN AND FRIENDLY.

Michael H. 
Évaluation :
5

Check in after hours apps need some work. I tried through the website and couldn't complete because it wouldn't let me upload photos. Then tried through the app and it was asking to to input mileage and gas level etc... even though I was returning a trailer. Needs some work.

Matt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THURMAN R. 
Évaluation :
4

Everyone was friendly and efficient, but office was a bit dirty.

GEORGE M. 
Évaluation :
5

I don't think you could do anything better. We had a great experience with you guys.

Manuel T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rex M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
5

This has nothing to do with big T's, this is for U-Haul. The drop off process was very confusing and time consuming! I was on hold for about 10 mins the rep was nice but calling to find out where to go isn't effective service. I tried to log into my account and kept getting errors that's why I had to call. Then for drop off the website continued to give me errors. I took about 20-30 mins to complete the mobile drop off due to website errors. This was not an internet connectivity issues.

Alicia O. 
Évaluation :
4

I had reserved a dolly but it qas not available. The emoloyee was helpful and offered a different furniture dolly. Process was quick and easy.

Dakoda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elaine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald C. 
Évaluation :
5

Very thorough explanation of the truck, made sure everything was AOK.

Alan V. 
Évaluation :
4

Better signage, a little hard to find.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sydney R. 
Évaluation :
4

Don't charge more than the mileage used. I drove 13 miles and got charged for more than 20

Lisa M. 
Évaluation :
1

Do not recommend this location due to unscrupulous business practices and no attendants during open hours. Specifically asked uhaul for this location's operating hours so we could drop off when an attendant was there. Location was not staffed when we arrived and drop off was unclear dispite signage. Location fraudulently charged a cleaning fee and owner was rude and argumentative when trying to resolve by phone. Owner called me names and dismissed my frustrations of staff missing during operating hours and unclear signage by saying signage was created by a “professional sign maker.” Also acknowledged his staff was not onsite during operating hours to inform me clearly of the drop off procedures.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen O. 
Non les évaluations ont été soumises pour cet établissement.

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