I would absolutely go to this location anytime I needed a Uhaul truck! I have never been more accommodated and treated so well before. I really appreciate the friendliness I received.Mikayla B.
Customer Reviews for Bikers Point
(U-Haul Neighborhood Dealer)
Pour nous contacter
Elkridge, MD 21075
Services dans cet établissement :
- Mon–FriDe 10 h am à 5 h pm
- SamediDe 9 h am à 2 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I used virtual check-in. It was horrible. I will never rent from the haul ever again.Robert M.
Le client n'a pas laissé de commentaire.Neil P.
With out the guys attention to detail ... I would not have noticed that I was about to leave with my trailer wiring dragging when I left. Thank you for pointing that out to me! I'll definitely come back the next time I need to rent.Gary H.
Worse customer service ever. They installed me infront of other customers while they was on fault.muhammed A.
Great customer service! Fast and easy pick up/drop off. I've had a great experience at this location. David goes far and beyond to satisfy the customer.MAYRA A.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.Jonathon J.
Le client n'a pas laissé de commentaire.OlgaLucia F.
Le client n'a pas laissé de commentaire.FRANK R.
Quick drop off process.Roshell D.
Super nice helpful staffChad R.
Need a more visible sign when arriving from the west.JOHN R.
Le client n'a pas laissé de commentaire.JENNIFER G.
Le client n'a pas laissé de commentaire.MICHAEL B.
Not only did he try to charge me for a dolley and moving blankets but he made my assistant go back to add gas because it was a hair short. Being honest and providing good customer service is something that I strive to provide for my business and is a key factor in who I do business with. I have used this location for all of my moving needs, but yesterday was the last.James D.
Excellent service à la clientèleTHOMAS H.
Le client n'a pas laissé de commentaire.BRYAN H.
It was completely self service and for first time users it could be pretty concerning.Jocelyn J.
Le client n'a pas laissé de commentaire.UGWUMSINACHI I.
Fast, transferred to this location because of a last minute equipment problem at another location. They took care of me and on the road quickly.Andrew S.
Make the UHaul signage more prominent.PAULDAVID A.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Kerry M.
Very good serviceDileep K.
Le client n'a pas laissé de commentaire.Tammy H.
Having supplies such as boxes, bubble wrap ect would be good.Andrea G.
The wheels felt like they needed to be rebalanced. Everything else was great.Stephanie C.
Le client n'a pas laissé de commentaire.kerry T.
Le client n'a pas laissé de commentaire.Samantha K.
I was highly impressed and will sure rent from this location. The people as so nice and I highly recommend this location.OLUDOLAPO O.
The online process was a very difficult process and the keys were not in the correct location. An individual had to bring them out to us an hour later than the pick up time. I would highly suggest fixing this online process.Sara C.
Le client n'a pas laissé de commentaire.Teyahn G.
Super caring and very good customer service, quick check injohn M.
Le client n'a pas laissé de commentaire.Thomas V.
Also the most helpful and knowledgeable team. Thanksjohn M.
Le client n'a pas laissé de commentaire.Nicole H.
Le client n'a pas laissé de commentaire.Dewanda Y Y.
Le client n'a pas laissé de commentaire.Anthony B.
Quick, convenient and good customer service!tanitria F.
Le client n'a pas laissé de commentaire.Rupesh D.
The whole process was very easy, and the guy I worked with was friendly and pleasant.Mike B.
Helped meChristopher B.
Le client n'a pas laissé de commentaire.Morgan B.
Everything was great!MARIA M.
Left brake light was out. Equipment was jammed into the space so tightly that it was difficult to get out. There is a ledge that blocks part of the parking area.Ann Marie K.
Le client n'a pas laissé de commentaire.Justin E.
The staff person at the site was very kind. U-Haul changed the time and location of my pick up without notifying me. The tow dolly did not detach properly. I had to pay for extra time for the movers and have filed a claim with U-Haul but have not heard anything as of yet. I would not recommend U-Haul. I was transferred to different departments about five or six times (literally) and was on hold for eighteen to twenty mins each time before getting a live person. The person that I actually reached at the end was nice but ultimately said she didn't know what to tell me and would leave a message for her supervisor to call me within 72 hrs. So I had to pay for extra time with the movers out of my own pocket bc U-Haul gave me faulty equipment that roadside had to tow to a shop to get repaired. I will not use U-Haul again.Charell M.
Location was changed and I was not notified. I found out when I showed up at the originally scheduled location. This location was actually closer.Robert P.
david was very friendly and helpful , very easy and fast service thanks to elkridge uhaul serviceHASSAN H.
Le client n'a pas laissé de commentaire.Steven E.
This was not my initial drop off location. I was not familiar with the area and saw this location was closer then the one previously picked. The staff was very nice and helped me return the trailer with no problems.Joshua S.
Le client n'a pas laissé de commentaire.Wei H.
Had a small glitch in picking up the truck - not the fault of this location. The on-site employee was quick and very friendly in staying after closing for pickup, and even later to resolve the issue.Sarah L.
Le client n'a pas laissé de commentaire.Linas P.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Jacqueline M.
Tell them not to use smart phone check in option. To many constraints ie: have to pick up exactly when reservation starts, no later, or ability to check in using smart phone is lost. Even after Customer Service modified start time, after waiting on hold for 24 minutes, the App gave me error phone number already in use. Had to wait for store to open which was 2hrs.Thomas F.
The 26ft box truck had a popping noise in the rear differential also the windshield wiper switch did no work unless it was on high when you turned the wipers off the wipers would get stuck in the middle of the windshield instead of returning to the rest position. The truck was a 2006 GMC C-6500Jonathan W.
Reservation that I had was going to be a couple days late. They contacted I guess what was corporate and was able to get me in another vehicle that was comparable in size and added car hauler so it wouldn't inconvenience me. Was really impressed with how they handled it compared to other retail customer service establishments.Robert F.
Effective .....TREVIA M.
The amount of space to return the auto transport made things very difficult. We also weren't really sure where we were suppose to leave the transport.amy T.
Le client n'a pas laissé de commentaire.Kenneth P.
Very helpful, understanding and hospitable.Terrell S.
Great service..will use again!TREVIA M.
The embroidery was loud, location was messy but the guy was nice and hooked up the trailer well.Amanda M.
Le client n'a pas laissé de commentaire.Ken D.
Great as alwaysPATRICIO I M.
Le client n'a pas laissé de commentaire.Felipe D.
Lower price would be nice.charles P.
Le client n'a pas laissé de commentaire.Yevonne R G.
Le client n'a pas laissé de commentaire.BAXTER D.
Le client n'a pas laissé de commentaire.Stephen H.
Very convenient, good customer service!tanitria F.
Excellent service à la clientèleDaryk M.
Le client n'a pas laissé de commentaire.john C.
Great experienceMarvin G.
Great customer service. Very friendly.Shawn Z.
Excellent serviceAmal S.
Le client n'a pas laissé de commentaire.PATRICIO M.
Excellent service à la clientèle. David is the best! Hele take care of you!carlos D.
I recently completed a truck rental for an in-town move and my experience was absolutely horrific. I hope you can help to make this right. Truck leaked rain water all over me while driving, had maggot-covered old food in cabin, smelled disgusting, and the absolute worst part was that rain water pouring in through roof of storage portion of truck completely ruined my $1 100 mattress.? I've filed claim with rep west for reimbursement and still waiting to hear from an agent. However, I absolutely need all rental charges from uhaul reimbursed ASAP for this terrible experience. Phone is 301-312-3434Ryan B.
very friedlycharles A.
Great customer service! Truck was clean and well maintainedCharles G.
They charged me for insurance that I did not want and they said would not be charge. They lied and would not reimburse me for it. Even my online reservation shows that I did not wan the insurance.Barry A.
Le client n'a pas laissé de commentaire.victoria M.
Friendly, helpful staffJustin R.
best service and best truckReddy A.
Le client n'a pas laissé de commentaire.Lakshay G.
Great service great truckDavid G.
Le client n'a pas laissé de commentaire.REGINA D.
The location was fine, got in and out at 8am without a problem and the truck was clean and drove as expected. Now, the end of the process was fine, the only reason it was fine is because of the 4,5 hours I had to spend talk to my the most incompetent people I've ever dealt with. I will spare the details, saving that review for headquarters but let's just say everything I did online ordering the truck they somehow someway messed up and then no manager or higher would take it upon themselves to correct and just kept spinning me. It would be a cold day in hell before you ever see me and one other trucks again. I'm not a hard person to please, and I hate to say it but I have to this has been one of the Worst customer Service experiences in my life. Do not ever rent from U-Haul .David S.
Excellent service à la clientèle.Ashwini P.
Le client n'a pas laissé de commentaire.Shashidhar Y.
Le client n'a pas laissé de commentaire.Phyllis M.
Le client n'a pas laissé de commentaire.Kenny W.
I like this location it was a quick and easy pick up. I was actually able to pick up my vehicle a bit earlier then reserved. Overall, great customer experience.Emmett A.
Services supplémentaires à cet emplacement
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!