I had made my booking 9 days before. The day before I was texted and informed that the 26 footer I reserved would not be available. There was a LOT of confusion on whether I would get a truck at all or where I could get it. I understand you folks are crazy busy but more notice would have been appreciated and your Ukiah location needs more than one staff member at a time workingHunter B.
Customer Reviews for Bill Binns Machine Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was incredibly dirty. The windows still had bugs smashed all over them and I could barely see out the window clearly. There was a windshield shatter in the bottom left corner and no way for me to mark or review damage before leaving.Jenni P.
Le client n'a pas laissé de commentaire.julee H.
Absolutely the best experience. Thank youJULIE H.
Le client n'a pas laissé de commentaire.MAUREEN M.
Le client n'a pas laissé de commentaire.Thomas G.
Great service was providedSusan M.
Le client n'a pas laissé de commentaire.Ray V.
I filed a complaintTerri L.
Very pleasant and friendly staff. The gas level was incorrect and there was no problem adjusting it.Ms. T. N. A.
Le client n'a pas laissé de commentaire.alfred R.
Le client n'a pas laissé de commentaire.Heather G.
Le client n'a pas laissé de commentaire.David W.
This is a machine shop who also rents some uhaul vehicles. It is not a full service uhaul location. But they were nice and got me what I needed.Michael B.
The truck I reserved in Nice, CA was not available due to high demand. I spoke to a rep on the phone named Elizabeth who was wonderful. She gave me the option to pick up a truck a day early in Ukiah (40 min. drive from my house). I used the recommended option for "Self-dispatch" but after I filled out the information on my phone and went into the store to receive the keys to the truck, the woman at Kunzler Ranch Road said she had never done that before and did not trust the "change in procedure." This experience took an hour and a half because she wanted to fill out a report for me in the office when I already completed the necessary steps to rent the truck. The appliance dolly I ordered was not available at this site either. And there was only 10 furniture pads, rather than the 12 I ordered. This establishment lacked professionalism and the experience was very frustrating. I recommend not sending clients to establishments that are not up-to-date on the changes made in procedure. The woman claimed to have no idea "self-dispatch" was an option for customers.Ashley S.
Le client n'a pas laissé de commentaire.Arif K.
This place went above and beyond to help us. The 26' I reserved was not there! I reserved a truck for 2 weeks because I didn't want this to happen. It was a very stressful situation. The business had a 20ft in their yard that needed repair so we waited and no uhaul was available within 2 hours drive! We had 8 movers coming at 10am! My whole house did not fit! We stacked the truck to the ceiling. The landlord was gavee so much grief! I'm so sick of being in situations that was out of my control! It was awful! I had to go rent a 12 foot trailer to haul in addition and I've never drivin a trailer or nacked one up! I was stuck in the street for a long time. This situation never should have happened! I have a broken neck and need surgery, hense why I had to move! How can you reserve trucks that aren't there? That was so stressfulMargaretta W.
Le client n'a pas laissé de commentaire.Tom E.
Bill binn's was amazing, really helped us out after we had been screwed by a different uhaul location(anything diesel). The employees were extremely helpful and were able to get us in and out in no time. Would not hesitate to rent from them again.jarred F.