Customer Reviews for Bills Servce Center Inc
(Concessionnaire U-Haul dans le voisinage)

186 évaluations

509 Sonderen St   O'Fallon, MO 63366

(636) 614-2098

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(636) 614-2098

509 Sonderen St
O'Fallon, MO 63366

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa O. 
Évaluation :
5

They were so nice and helpful! I'm sorry I took so long to check in- I told you I was cursed. Thanks so much, we will absolutely be renting from you again and telling all of our friends how lovely you are!

Caitlin W. 
Évaluation :
2

The u haul was missing drivers side blind spot mirror. That is a hazard and the location should not have taken my reservation

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Have your website revamped so it actually shows what is and isn't available at locations so ppl don't have to schedule rides at the last min.

MARTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Wonderful customer service experience! Very accommodating from start to finish.

Brittany W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES N. 
Évaluation :
5

They were closed when I dropped off

Marc O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan P. 
Évaluation :
5

Everything was perfect!

Brett T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

The person who checked me in was great. The trailer was great. The only negative was having go chain the trailer to the light pole when I dropped it off after hours.

Lonnie W. 
Évaluation :
4

The app is awful. It kept booting me out over and over and took me 45 minutes to successfully return. But the location itself was wonderful.

Miranda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
3

The truck we had was not water tight. Upon arriving to our location more than 300 miles later, we opened the back door to find several pieces of our furniture soaked from the rain that got into the cargo area. Obviously this was something that we could not have seen before we left the facility with the truck because it wasn't raining at the time. This caused a delay in us bringing in and using our furniture in our new home because it was soaked. I would like a call back to discuss this further and to correct this situation.

Martin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA H. 
Évaluation :
2

We had to wait because another customer who had a mask sling around his chin interrupted and kept asking questions. Instead of telling him to mask up and wait, we were put on hold. Then, we were told to pull around back for the trailer. They weren't very descriptive about where and we drove back looking for the trailer--like any other time I've been told that. An employee rudy yelled at us to get out of there. There were no signs saying employees only beyond this point. How were we supposed to know? Definitely planned on giving a bad revue worst UHa pick up experience ever. Oh yeah, and our rude friend didn't appropriately wrap the chains and the ball wasn't completely tight. We could hear the chains and the ball bouncing after we pulled out of their driveway. My husband got another 1/4 turn on the ball. I wrapped the chains. I have trailer horses and actually know a thing or two about hooking. Good thing. A loose ball on a cross.country move with high winds could be bad.

Walter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary C. 
Évaluation :
1

I got kicked here from an actual Uhaul location. Despite making my reservation IN PERSON, they gave away my trailer 2 days later. This location closes at 1pm on Saturday and isn't open on Monday, so despite returning the trailer on the second day, I am charged for a full 3 days.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
5

Keep up the good work!

WILLIAM R. 
Évaluation :
5

So kind. Such a great crew.

Kim S. 
Évaluation :
5

Nothing it was Perfect.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfons E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ted B. 
Évaluation :
5

Very easy to deal with

Art K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Great customer service here

Ryan R. 
Évaluation :
5

...

Ryan R. 
Évaluation :
4

Great experience from a thoughtful and caring staff.

Jonathan H. 
Évaluation :
5

Nice people who wanted to help. Thank you.

David H. 
Évaluation :
5

very nice people to deal with. Nice location

mike T. 
Évaluation :
1

even with a confirmation the nite before these people did not have any information on us or know who we were. I will NEVER recommend this location.

TRISH N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Drew S. 
Évaluation :
5

I cannot think of anything that could have been better

Scott B. 
Évaluation :
2

web site says they open at 7am, we had to wait until 7:30 when someone arrived to open the office.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Speedier pickup process is needed

Brad H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERT P. 
Évaluation :
5

I have done other business with this location and they are very helpful.

JOYCE F. 
Évaluation :
5

The people working here are personable and friendly. Felt very assured that I was being taken care of as a friend, not a customer.

Michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Morgan H. 
Évaluation :
4

Very Personable and great custom service on the complete check-out!

Randy D. 
Évaluation :
5

GREAT PEOPLE WENT OVER THE TRUCK OPERATION AND LATCHING THE DOOR. GOOD EXPERIENCE WOULD RECOMMEND!

RANDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlotte G. 
Évaluation :
2

All areas excellent, equipment, service, ease of use.

Mike H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Egnacio D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
3

While I have no problems with bills service cenetr, my pick up should have been troy mo, uhaul rented my trailer in Troy and made me change locations ( 2,5 hr drive away.

michael R. 
Évaluation :
3

2 days prior to our pickup, we were told we had a new pickup site, over 10 miles away and a 39 mi it's trip. We passed at least one huge UHaul center on our way to this lawn mower repair business which had UHauls tucked in the far rear of the property. The workers were very helpful once we found this location. U-Haul had at least 2 weeks to make sure a trailer would be at our requested location, which was 5 minutes from my son's apartment. I'm not happy with this last minute change as it was a huge inconvenience for us.

Pat K. 
Évaluation :
2

Left me sitting and waiting for 20 minutes. Told me to wait up front and then guys were waiting for me around back. Poor service!

ADAM P. 
Évaluation :
5

Outstanding service was provided by the entire staff.

Mark K. 
Évaluation :
5

The lady we worked with "Bonnie" WAS GREAT.

BERT P. 
Évaluation :
5

They did excellent job setting me up and getting me out quick

FRED S. 
Évaluation :
1

We were charged too much at the time of pickup. We didn't get the discount we had in our order online for being “flexible” on drop off location. Trailer was also in poor shape compared to others we've rented.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
1

Bills service center was horrible. The main guy bill is a complete asshole. He didn't have the time of day to acknowledge me when I was standing in front of him to ask him questions about my rental. He just walked off and I had to wait for a young guy there who finally came out to help me. I like U-Haul but I will never rent from bills again and niether will anyone that knows me. Plus they didn't give me my Dolly's that were rented or furniture pads. I called up there and they did fix my bill I think. I was not going to go back and get them though because I will never step foot in that place again. Other staff members were assholish as well. Not satisfied and hopefully they won't be representing your company much longer.

Brian M. 
Évaluation :
1

Rented a U haul truck from this place. It was a horrible experience. The equipment was in good condition, but the process to check out the truck took 35 minutes after I already made the reservation online ahead of time. 20 of those minutes were spent standing at the counter waiting for the owner to show up after his staff repeatedly called for him to come up to do the rental (he was the only one that could do it). If it wasn't the only truck available in town and I didn't have people waiting for me to show up with the truck I would have walked out. In fact, that is exactly what another rental customer did who was also waiting for a long time. The tipping point was when the owner publicly treated the clerk like she was dumb for not understanding what seems like a very archaic system, and she was new. The clerk was the only one that was trying to be helpful and the only one apologetic for the amount of time it was taking. I felt very bad for her, as did the other customer who walked out after seeing that. It actually made me feel sick that I was giving money to this person after witnessing how he treated his employees.

Joshua C. 
Évaluation :
4

Only issue was i went to the wrong location. My fault but an issue of time. Staff at Bill"s were great

Debbie S. 
Évaluation :
5

the complete opposite of the pick up place, very very helpful, was nice and friendly

Darrel C. 
Évaluation :
5

Keep on doing the great work. Thanks

DIAMIT P. 
Évaluation :
4

Excellent service! Very nice and they worked with us when they did not have the exact truck we wanted!

George L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

POLLY K. 
Évaluation :
5

Great people easy in and out

Larry W. 
Évaluation :
5

Customer service is excellent and they take the time to fully understand your situation to ensure you select the correct U Haul product that will do the job.

JOHN S. 
Évaluation :
5

Very nice and accommodating. Most helpful

Mike W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Customer service at this location was outstanding.

Amy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
3

Uhaul was a side job for site. Checkout took longer then expected, felt staff was bothered to do the uhaul tasks.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie M. 
Évaluation :
2

The Clerk was not familiar with how to process the transaction and it took much longer than I expected to process the order. I also was charged $10 for a harness adapter that was not mentioned or advised until I was out in the lot hooking up the unit, Old style blade connector, Why has harness not been updated to the current electrical configuration? Also shorted a blanket. I paid to rent 12 pcs. but one bag was open and when I got home I discovered the discrepancy. Not impressed with service here.

Scott S. 
Évaluation :
5

Very Friendly and helpful

sandra M. 
Évaluation :
3

The trailer was in poor condition,, You charged me 526 to travel 760 miles with a trailer I had to worry about most of the way. Need to fix lights, put some tires on that trailer.

Randy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE G. 
Évaluation :
1

I wouldn't recommend this place to nobody. Did not have a good experience with the workers. They need to work on being friendly and get there act together. It took way to long to check in and out.

JHOOKER C. 
Évaluation :
5

Everything was great!

RHONDA B. 
Non les évaluations ont été soumises pour cet établissement.

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