Fix those trucksâ€¦ gas light didn't come on until gas was put inside of it feel like it's riggedJamil J.
Customer Reviews for Binges Ltd
(U-Haul Neighborhood Dealer)
Pour nous contacter
Clinton Township, MI 48036
(Off Groesbeck N of 16 Mile next door to Krogers)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There was confusion about where the location of the truck was. The email I had indicated Keepsafe storage when the location had been changed to Brinke auto. While looking for the truck at Keepsafe, I became trapped inside the property. I tried calling the 800 number that was prominently displayed and there was a 50+ minute wait time for a human to talk to. There needs to be a ready response for these self-serve pickup situations. Two phone numbers later I finally contacted a human and was redirected to the proper location. The truck did not contain the furniture dolly I'd asked for. FUCKING DISASTERRob W.
Met the need for uhaul use...customer service was OK but less compared to other uhaul rental locations.Jeremy K.
Le client n'a pas laissé de commentaire.Darin E.
The truck was old, and the wheels has rust.Lawrence M.
Le client n'a pas laissé de commentaire.Antoinette S.
The 10 ft truck I rented had a dirty muddy drivers cab from the previous customer. I cleaned it completly after my use.Thomas K.
Le client n'a pas laissé de commentaire.Thomas K.
Ensure that the website isn't experiencing issues. I was there over an hour trying to connect to the website & application with a customer service rep on the phone (Noah). I ended up having to reschedule for the next day because the site was down only to experience a thunderstorm the next day & having to reschedule.Angelique P.
Le client n'a pas laissé de commentaire.Zachary Z.
Le client n'a pas laissé de commentaire.William K.
I just didn't know what to do when I dropped the truck off There wasn't directions I could find in the emails. And customer service for Uhaul is a 40 min hold on the phone.Brett K.
Le client n'a pas laissé de commentaire.ANTIONIO THEODOR B.
Le client n'a pas laissé de commentaire.Craig H.
Le client n'a pas laissé de commentaire.MASON C.
Very polite and professional will be back if needed great service!Marquise L.
Le client n'a pas laissé de commentaire.Paul G.
There was no inspection done to make sure all equipment was proper. Which lead to the hitch falling off while on the road.Tori B.
Le client n'a pas laissé de commentaire.Dormina D.
It was a horrible experience!!! I was originally supposed to pick up the truck at Hall road and Gratiot but UHAUL changed the location the day before. When I got to the pick up location, they advised my charges would be $739.00. I got into the truck and turned it on and noticed the low tire pressure, check engine, and battery lights were on. I told the gentleman about my concerns and he advised that it was a problem with the sensors and he advised UHAUL of the problem. He wouldn't let me take another truck. I couldn't believe a national company like UHAUL would let a customer drive a truck with engine, tire, and battery lights activated. I did not feel comfortable driving the truck but I had no choice because I had to move my son to Maryland for school. I was greatly disappointed, shocked, and amazed at the lack of care or concern from the gentleman about the truck. When I returned the truck to the location in Maryland, it was closed so I tried to check the truck in using the phone app. The app couldn't find my location even though it was activated on my phone. After about 8-10 attempts, I was able to check the truck in. When I get home, I noticed the charge increased approx. $50 for the pice of crap truck I rented. There was no explanation why the fee increased and I would like a representative to call me about the higher charge because this was the WORST experience I have ever had Can you imagine driving out of state in a rented truck not knowing if it was going to break down????? I was so stressed out and I blame UHAUL for making this trip which was supposed to be exciting and a new adventure for my son the worst experience ever!!!! I will never rent from UHAUL again and I will NOT recommend them to anybody!!! I took a week to send my reply because I wanted to calm down but I am still very upset and angry about this experience.Curt R.
Location is automotive repair shop with a fenced barking dog next door that barked at us the entire time we checked out.John S.
The online check-in was a terrible experience. It was very time consuming and I encountered numerous problems. I will never use online check-in again.Steven C.
Give the actual cost of rental on line instead of adding a couple hundred at pickup.Jennifer B.
Driveway full off ice and limited parking spacesRodolfo M.
Originally the person at the counter was not inviting or friendly, but afterwards was pleasant.MICHELLE LYNN H.
I wasn't told to bring the company credit card with me to pick up the unit. I thought that, since I made the reservation with the card, that was the card that would be billed. Instead, my driver had to use his personal card. Please let people know this ahead of time so they can be prepared. Also, the rear view mirror mount was broken. When it was reported to management, they already knew about it, but hadn't got around to fixing it.Matthew W.
Le client n'a pas laissé de commentaire.Kaitlin K.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Allana K.
Le client n'a pas laissé de commentaire.Adam C.
The trailer was homes up wrong. The chains and wiring harness were not properly shortened, allowing them to drag and wear through. I had items with water damage. I called in a claim and the insurance company denied it as water damage is not covered. I RENTED A COVERED TRAILER TO PROTECT MY DECEASED FATHER'S GOODS WHILE TRANSPORTING THEM FROM MICHIGAN TO GEORGIA! I had a reasonable expectation for protection. It didn't happen. I'd at least like a photo replaced that only costs $44...ROB W.
Great people...easy in and out.Eric V.
Scary dark road, looks very sketchy.Ariel C.
The directions were unclear and I spent a half hour in the rain standing outside of the truck while a chat rep asked me to provide a passport, rental agreement, or verification of employment (because all of those are available on a whim on a Saturday afternoon). I paid for furniture pads and none were provided. It took three separate requests to get a refund.Robert P.
Le client n'a pas laissé de commentaire.Teresa L.
Le client n'a pas laissé de commentaire.KEVIN L.
Le client n'a pas laissé de commentaire.Dalton B.
Le client n'a pas laissé de commentaire.kAYLAH M.
Quick and easy pick-up and drop off. will use againCraig M.
Le client n'a pas laissé de commentaire.Matt D.
Le client n'a pas laissé de commentaire.Debbie M.
Le client n'a pas laissé de commentaire.Andrew M.
Had to jump start truck while out on a move twice. Truck also seemed to only be getting about 4 miles to gallon.Richard M.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.Marc S.
Le client n'a pas laissé de commentaire.Natalie D.
Great customer care and we'll informed, great staffDonald A.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.Devin S.
Le client n'a pas laissé de commentaire.Demetrius H.
Le client n'a pas laissé de commentaire.Ken L.
Return my money for the rental dolly and blankets, like you always have, if they are still tagged and not used. I did not use anything I rented, but the truck and to charge me for it when it would have been there regardless if I reserved the equipment or not, is a ridiculous answer.Louis H.
Le client n'a pas laissé de commentaire.Chelsea M.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Henry K.
Location was difficult to locate. Drop off was easy once thereThomas C.
Le client n'a pas laissé de commentaire.Mel H.
Le client n'a pas laissé de commentaire.Rachel D.
The guy was very nice and when I need to use uhaul again I will be going back with this guy thank you for the awesome customer serviceCharity H.
Le client n'a pas laissé de commentaire.John R.
It really doesn't matter what features you sign up for, because they'll charge you for extras anyways. Also, they add on extra days so make sure you check your final receipt.Susan H.
I had to unhook the trailer my self. Walked I. They said here is paperwork and all set. No hello goodbye nothing. Very cold people. Glad I didn't hurt myself dropping it off. It was not a good return experience. Would never use this place. And besides it 1/2 mile from my house. And me and my company rent a lot from uhaul.Chris A.
The staff at this U-Haul location are all well trained, helpful and very friendly!! I highly recommend this location to rent equipment from.Michael T.
Le client n'a pas laissé de commentaire.Harry S.
Vehicle condition was acceptable but not great. Location is very difficult to find. Only 2 trucks seen on lot. Not where I called to reserve the truck.Alan G.
Nothing Great ServiceGregory K.
Le client n'a pas laissé de commentaire.LINDA K.
Le client n'a pas laissé de commentaire.TOM G.
Le client n'a pas laissé de commentaire.MARIA B.
I order this trailer from 13 and Ryan for 4 days. I gave my credit card info. Then I got an email that they did not have the unit I orginaly ordered a 5'x8' Sent me to Binges who said I did not pay as 13 Ryan did not credit the payment information. Now I am getting charged an additional day when I thought I returned it a day early.Your 800 person said I could return it any time on 4/22. Binges was nice but the record of my order was incomplete from 13 & Ryan. Please advisedaniel O.
Le client n'a pas laissé de commentaire.Takashi I.
My move was a breeze using this location of uhaul. I have used uhaul a few times in the past and this location is the best yet! No wait for pick up or drop off and very friendly also.EVAN S.
Le client n'a pas laissé de commentaire.Fred B.
Great customer service!Janice W.
Le client n'a pas laissé de commentaire.Alan H.
Fast good serviceKENNETH S.
very friendlyedwin S.
Le client n'a pas laissé de commentaire.Timeka P.
Le client n'a pas laissé de commentaire.eugune F.
Very clean truck. Easy 24hr drop off. Would recommend this location.JASON M.
Le client n'a pas laissé de commentaire.Thomas G.
They were very helpful and courteous.Bernie B.
Le client n'a pas laissé de commentaire.BRIGITTE C.
Le client n'a pas laissé de commentaire.STERLING M.
fix the parking lot and tell the man behind the desk to not be so grumpy.Ray F.
Le client n'a pas laissé de commentaire.SAM F.
Le client n'a pas laissé de commentaire.Timothy L.
When moving from urban area to rural area, advise customer before reservation is made. It's not customer's responsibility to see where rentals should be. Your supposed to be providing a service.DENNIS E.
Good personal service and friendly.DWIGHT B.
Was difficult to find -so its inconvienant for an out of towner.BRANDI L.
The gentleman (Michael) @ this location was awesome, he went above and beyond from helping me with my reservation to renting my equipment, he even called me ahead of time to help me with his location directions and to make sure on was on schedule. Great customer service @ this location! Defiantly will rent from her again.DAMIAN A.
Employee was extremely rude. Called us to remind us that we were 5 mins late and accused us of not knowing where we were goingJames J.
whole rental process was very easy and affordable. Pick up and drop off were also very convinient. Truck was trouble free and economical to run. Only thing truck could have used was a snow brush as we experienced an unexpected snow fall. Customer service was very friendly. Will be back to same location for any future rental needs.PETER G.
Le client n'a pas laissé de commentaire.JANET J.
Perfect service.Gerry D.
Le client n'a pas laissé de commentaire.DOUGLAS R.
Soaked me $15 for a 4 to 7 pin adapter. I thought a trailer that size would have a 7 pin plug my truck accepts. No loaners or adapters available except for $15. Too bad. Not renting again.JASON B.
Le client n'a pas laissé de commentaire.NATALIE M.
Le client n'a pas laissé de commentaire.NATALIE M.