Customer Reviews for Bio Recovery
(U-Haul Neighborhood Dealer)

964 évaluations

123 Carman Ave   Fredericton, NB E3A0E7

(506) 472-3163

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 10/4/2022: 10h30 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(506) 472-3163

123 Carman Ave
Fredericton, NB E3A0E7

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 10/4/2022: 10h30 am à 5h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The online return website only worked with Chrome app. It would not work (location finder) with the Apple Safari app. Very disconcerting in the middle of the night.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanwalpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYNE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dean P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cullen L. 
Évaluation :
5

Very friendly and helpful!

Patria W. 
Évaluation :
5

Nothing I can think of right now.

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACHARY ABEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey B. 
Évaluation :
5

N/a

Andrea P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Shannon was the BEST

duane M. 
Évaluation :
5

My experience with you, stress free... great staff and could not have received any better service! Keep up the excellence !

Winston C. 
Évaluation :
3

I will be filing a complaint for the service I received. The “ladies” at this location are quick to name call and are very rude. I simply asked a question about something and was treated rudely and hung up on multiple times. I was also called names. I have copies of the phone calls and will be filing a serious complaint. If you can avoid this location I recommend it!!

Brenda T. 
Évaluation :
5

The electrical connection cable was cut and lights were not turning on. It was fixed in a rush before departure. Not a big deal but it should have been ready.

Eduardo C. 
Évaluation :
5

Customer service was excellent!! Very friendly and helpful.

Tina J. 
Évaluation :
3

Vehicle was low on fuel and the mirror on the passenger side couldn't be adjusted. A person couldn't see anything out of it. Vehicle never had any ramp either. I wasn't impressed. I wouldn't rent there again.

Gallen B. 
Évaluation :
5

Excellent customer service. Friendly staff and very convenient and affordable.

Valerie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

We dropped off after hours but the yard is easy to get to and there is lots of space.

Bruce H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvon G. 
Évaluation :
1

UHaul changed my order many times with NO notice, making me go to a different location - they tried to make me take a 26ft truck when I did not need it - it took me 2 hours to fight over the phone, get re-routed to another city to get a cargo van - two hours before I was to get the truck. This is disgusting - it was horrible, and to be forced to drive a 26ft truck, and I had to fight and fight to find out there was a cargo van, and to force me to reroute to another city is unacceptable. An NO ONE apologized, the service was horrible. I want to speak with someone about this and why I was treated this way

JULIEA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B. 
Évaluation :
5

Easy service and pleasant costumer service.

Jean-Vincent A. 
Évaluation :
5

Excellent service and amazing rental price on utility trailer. I'll be back 100 %!

Christopherwalte R. 
Évaluation :
3

Charged for gas even when brought back exactly as given. Not appreciated.

Matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alain M. 
Évaluation :
5

Quick and efficient getting me on my way.

Dwight B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephan C. 
Évaluation :
5

The vehicle was perfect, clean and we were able to get it 45 mins early….. hence we avoided moving my daughter in the rain! Many Thanks

Monique C. 
Évaluation :
3

I went in a few days before to insure I would get a truck and dolly as my last experience was poor. The day of I was not given a dolly and slap in the face was charged for it. When I called about it I was told it could not be reversed

Gwen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D. 
Évaluation :
5

Staff at locations were fantastic

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maritime C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
3

There was a lot of delay serving one custom just in front of me, had to wait approximately an hour before I could pickup my truck.

Deepak G. 
Évaluation :
5

Never had any issues with this location or the employees. Smooth experience every time except my most recent one, the online drop-off check-in didn't work, but that's minor.

Kelli U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grigory L. 
Évaluation :
4

good location with excellant staff

norman B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally W. 
Évaluation :
5

love it :)

Muhammad A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

From this location, not a thing! You do have a location in Fredericton NB though that has the worst customer service i have ever gotten from Uhaul! I was so mad i ended up borrowing a friends truck and did a few loads!

MICHELLE DENISE L. 
Évaluation :
1

When I picked up the trailer it had a clearly visible flat tire for quite a while. I was told it must have happened overnight and the tire guy would be out to fix it in a few hours. So I was forced to sit and wait for him. When I checked the paperwork the trailer I was being rented was not the trailer on the paperwork. I asked about it they told me I was wrong until I showed them visual proof that I was right then they told me “oops we forgot we rented your trailer to someone else last night after hours and this trailer was supposed to be fixed and ready for you this morning” horrible customer service and would never recommend this to anyone.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Ralp B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie T. 
Évaluation :
4

I would have preferred the original location.

Malcolm E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny M. 
Évaluation :
4

I was told when I rented the trailer that this location was open on Saturdays until supper time. When I dropped trailer off on July 23, 2022 at 3:35 pm it was closed. I Was nervous dropping off a rental with no one there to check condition etc. in case something happened after I left it that I could later be blamed for.

Byard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Houtan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA KYLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric D. 
Évaluation :
5

Been to this location a few times and the staff is excellent. The location is easily accessible and big enough to be able to maneuver without always feeling like you're too close to the other vehicles. It will be my go to location whenever possible. Merci.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyson H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter A. 
Évaluation :
1

My bill was incorrect. I've emailed the email provided and no response was over 2 weeks ago. And just left my second voice mail with not response from the location. Can someone please contact me regarding my bill 506-897-1019

Matthew G. 
Évaluation :
5

I do use this location and always get great service and equipment is usually good. However this time there were rocks in the tail gate so every time you dropped down the tail gate some would drop out.

Wayne G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MichaelBruce N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erin B. 
Évaluation :
3

Nothing. Very nice lady to deal with. Friendly and professional

STEPHEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carey R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin J. 
Évaluation :
5

I don't think you can improve on anything as long as Shannon stays at Carman Avenue!! Shannon is the only person that we depend on every time we need a rental which has been quite often. She is so pleasant and professional. She goes above and beyond to get us what type of vehicle we need every time. Always a smooth transition - or if there is any small issue, Shannon is on top of it and fixing it ASAP! There is NO other Uhaul rental place we will rent from to due to major previous problems - so Shannon is the one and only person for us at Carman! Shannon works so hard and is so busy all the time. She's the best!

RONALD G L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cadence H. 
Évaluation :
1

I dropped off after hours. Extra gas in vehicle. Had called main office and guaranteed refund on same. When I called the next day the female agent was rude and told me “she just worked there and didn't make the policies”. When I asked here name she hung up on me.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
3

I've only ever been to a 2 or 3 U-Haul locations in just about 30 years, so I have no frame of context in terms of how well this location stands up tot others between NB and ON...It was easy to find, and seemed like a decent spot, so I'll stick with average... HOWEVER, I was quite impressed with the balance of friendliness and professionalism that I experienced both at time of pick up and drop off.

Scott A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert Y. 
Évaluation :
5

Can't thi k of anything. Le service a été excellent. Staff was great!

Diane Colpitts D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariia I. 
Évaluation :
5

Excellent.

Gregory A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIA NICOLE A. 
Évaluation :
3

There was two women working at this point location. The lady who was there when I picked up the van was nice. The van was dirty when I picked it up and as I was moving my boxspring and mattress I had to go to a store and buy a tarp to lay on the floor of the van. Now when I returned the van there was a different lady working there. She came out to inspect the van and as she did I told her that I was going to remove the tarp that I had purchased. She proceeded to tell me that I wouldn't be charged a $15 cleaning fee if in fact I swept the inside of the van. I explained to her that the reason I had to buy a 30 dollar tarp was because the previous renter did not clean it! I became upset with her. After an exchange of words she finally realized that I was right. Not a pleasant experience .

Chris M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yessica E. 
Évaluation :
5

My experience with this location was absolutely great! However, I do have to say that I was very frustrated when I learned at 1:30 pm on Friday that the van I had reserved for 4:00 pm that day at the other location in Fredericton was no longer available! I lost faith in your process because of that experience and would personally not use your service again as I would not have confidence that the vehicule I reserved would be available as booked. I have to say that I was offered a va at the location of Sussex which is 1 1/2 hour away from Fredericton! Not a good alternative.

nicole L. 
Évaluation :
5

Great service! The girl had three other people waiting for her, and her phone rang about 8 times with customers and she never skipped a beat, she was pleasant, helpful, and took us to where to purchase the boxes while serving another customer on the phone. Her mood level never changed, she is a asset to your company. I am in the customer relations field, and it really made for a good day. (The U Haul was great too.) Only issue I had was bringing the U Haul back, I could not get into the link to verify my location. My daughter could not get it to work either.

Nancy G. 
Évaluation :
5

Excellent customer service. The staff member who assisted us that day was friendly, knowledgeable, and made renting the trailer easy and quick. We will definitely use this UHaul service again.

Scott C. 
Évaluation :
5

It was 100 % perfect service keep up the good work

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert P. 
Évaluation :
5

Nothing everything was perfect!

Travis L. 
Évaluation :
4

I'm not sure why the fuel isn't on full when you rent it. Would make it much easier to figure out at the end

Carol E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C. 
Évaluation :
5

As usual, Shannon is a rockstar... easy and convenient, thanks again!!

Jeff T. 
Non les évaluations ont été soumises pour cet établissement.

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