Customer Reviews for Bio Recovery
(Concessionnaire U-Haul dans le voisinage)

738 évaluations

123 Carman Ave   Fredericton, NB E3A0E7

(506) 472-3163

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 10/22/2021: 11h00 am - 5h00 pm

Services dans cet établissement :

Pour nous contacter

(506) 472-3163

123 Carman Ave
Fredericton, NB E3A0E7

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 10/22/2021: 11h00 am - 5h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great Service. Will use again.

CHARLES A P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN WAYNE S. 
Évaluation :
5

Merci!

TREVOR ANTHONY B. 
Évaluation :
5

You should be sure to point out that the speedometer is in mph. Everyone I dealt with was very helpful, positive and patient

Jack Lloyd P. 
Évaluation :
5

Everything was excellent. Will be using this location again.

DWAYNE F. 
Évaluation :
2

Have a better spot too park because I know when I returned that truck it was full of fuel and you still charged extra on my bill...not happy not impressed so no I will not have any business sent that way... there is a little lip in the drive way of the business.

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW BRENTON C. 
Évaluation :
5

Direct calling to Uhaul needs to be improved.

Barbara P. 
Évaluation :
3

Many problems: 1. The app did not work. Spent over 30 minutes on the phone waiting for assistance onsite. Call was disconnected on your end. Called and waited again for help. Guy arrived was pleasant but indicated there are lots of problems with the app. 2. The drivers side front tire didn't look safe to us. 3. There was no appliance dolly in the truck. We definitely ordered one when we booked. I emailed customer service about this and they told me I didn't order one. 4. My son dropped off the vehicle (he was on as a driver). He was asked for a debit card for payment. We were under the assumption that the credit card payment I gave online would be the payment method. Now I need to ensure I'm not being charged twice. For a company that handles thousands of rentals daily, it sure doesn't seem that your systems are working well. Gary Sharpe

Gary S. 
Évaluation :
4

Ensure that a dolly, moving blankets and tie-downs are equipped with every vehicle. Adds unneeded stress to discover one has to provide their own in the eleventh hour.

JOSEPH MICHEL R. 
Évaluation :
3

We spent a total of 520 $on gas alone for the 15' truck! That's ridiculous!

Seraphine Florid O. 
Évaluation :
4

There were a few issues with the U Haul system overall (though the woman at the location was quite helpful). First, I was NOT made aware that there would be a deposit of 125 $prior to picking up the vehicle (good thing I had the money available). This should be made clear when making reservations, or even during the confirmation call before the day of pickup. Second, the original reservation done through the website said I was allowed up to 2 days and 460 km ( 286 miles). However, when returning the vehicle I was told I was over the allowed 148 miles and she had no info in her system about the 460km. Luckily, I grabbed a screenshot of the original reservation and upon showing that to her she removed the "extra mileage" charge. There is obviously miscommunication between UHaul and pickup locations that needs to be resolved as, had I not taken pictures of every single step of my process, I would have been out another 40 $. Third, if doing business in Canada, it would be best to have the Odometer and speedometer showing in Kilometers first, or even a digital readout since the thickness of the needle covers the km/h portion leading some to guesstimate their speeds. None of my issues are with the pick up location - they were great. It's U Haul's system that needs an overhaul.

ERIC JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES MATTHEW S. 
Évaluation :
3

Location fine - UHaul, not so much. Have UHauled often - reluctant to again. Booked a truck early then advised on Friday pm nothing available for the Monday reservation but they set us up with a truck 2+ hrs away. Cost was to be 0,89/mile (USD). Charge on final bill was in fact equal to 1,12 USD/mile. Irritating dishonest gouge.

SUSANNAH RACHEL C. 
Évaluation :
3

Drop off and return process was not easy for me and would not work conveniently, I had tried for almost an hour as it wouldn't pick up my location for drop off, couldn't get the pictures to load to show where I had parked etc. Eventually it was completed, but it was annoying to do at midnight.

STEPHANIE ROSELY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE ERNEST WIL B. 
Évaluation :
5

Thank you Shannon Steven

LISA JANE M. 
Évaluation :
4

Kind of expensive

ROBERT M M. 
Évaluation :
5

Clean the windows and wipe down the interior. Overall a great experience

GREGORY D V. 
Évaluation :
3

Make sure that everything works. There was stuff missing on the trailer, that made it safe. I had to buy this things out of my own pocket... Also the trailer wS leaking.

Sonja M. 
Évaluation :
4

The representative at this site went above and beyond for me , that goes along way

CAROLYN BEVERLY C. 
Évaluation :
3

Staff there were very helpful, especially in light of earlier difficulties with the Truck Share 24/7 program.

CHARLES GIL LEMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALIREZA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel M. 
Évaluation :
2

Once I find another truck rental service I will not be going back to uhaul. I will not recommend uhaul to my friends or family and I will tell them about my only two experiences with uhaul to warn them of the complications that come with renting from the company. I did not deal with any staff except over the phone. I will be calling in later today to speak with a representative to remedy some of my issues.

ALLISON W. 
Évaluation :
5

No improvement needed. Very helpful service as always. Prompt. Friendly. Informative. Fast. Signed Another happy client for life

VICTORIA LYN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Person came out to assist with drop off. Very helpful.

John P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Shannon was very efficient compared to NO NAME at another location. I arrived 0800 am and did paper work out and was out in no time. Do not like idea that rates are quoted in KM and billing is in miles. This is Canada not USA.

REX T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHASHANKA G. 
Évaluation :
5

What I wanted wasn't available.

Katherine H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell Arthur L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS ENRIQUE R. 
Évaluation :
3

location is just a bit out of the way, but overall good experience

MITCHELL THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS ENRIQUE R. 
Évaluation :
4

I am very pleased with my recent UHaul experience. The vehicle was in good working order, the staff at this location was very friendly and accommodating. I reserved the vehicle online and the entire process was seamless from the time I made the online reservation to the time I returned the vehicle to the drop off location. Thanks so much.

Holly Lynn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOEL CURTIS T. 
Évaluation :
2

When I arrived to pick up my trailer, one of the tires was completely bald and two of tires read 2/32nds and the forth tire read 3/32nds. I was told to take it to a tire shop myself to get only two tires put on but when I arrived to the shop they recommend I needed all four just as I thought. The Uhaul location did credit me 35 $for my rental but seeing as this was a rotational unit I would have thought they would have caught these unsafe tires long before getting to the point of a complete change. I certainly hope they complete a thorough walk around of all units, especially those that are mechanical, upon return but this trailer seemed to have been missed on many previous returns to allow the tires to get as worn as they did.

TIMOTHY PAUL S. 
Évaluation :
5

Great staff found the price a bit high

BRENNAN R J M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEXI NELL K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL EARLE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABTIN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie T. 
Évaluation :
4

Honestly, a free coffee with the uhaul rental would be sick.

CALEB THOMAS LLO C. 
Évaluation :
5

All good 👍

BOTROS HANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Axel Philip B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C P B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALBERT B. 
Évaluation :
5

Nothing. Everything went well.

BRETT WILLIAM JO C. 
Évaluation :
3

The self check out process was lengthy and not very user friendly. The lock on the back of the truck was difficult to get open, I called the recommended number for assistance, but reached a person in Nova Scotia who was not able to do anything to help. U-Haul should recommend that customers arrive 15 minutes earlier to start the check out process or allow the customer to complete a portion of the check-in process in advance.

Christopher H. 
Évaluation :
4

I highly recommend the location. People are very friendly and polite. I understand these are working vehicles, but a simple wash wouldn't hurt, especially during COVID-19.

ROBERT K. 
Évaluation :
5

We received excellent service from the staff member.

MICHAEL JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY IAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J ALLEN J F. 
Évaluation :
1

way too expensive and the truck smelled and was dusty and had lots of dirt in the back. Went to pick up artwork and couldn't in the end because the back was too dirty.

Rebecca B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E C. 
Évaluation :
4

Very responsive customer service.

Daniele G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myles Wilson A. 
Évaluation :
4

Friendly and helpful, excellent communication.

Michael Alan G. 
Évaluation :
5

I really don't think there is anything that can be done to improve. EXTREMELY helpful people here. They seem to go the extra mile to accommodate. Very appreciated.

VICTORIA LYN F. 
Évaluation :
5

nothing

Louis P. 
Évaluation :
3

The car need to be cleaned and sanitized before rented to other clients.

VLADIMIR L. 
Évaluation :
5

Awesome, no need for improvement.

BRADY DOUGLAS G. 
Évaluation :
5

Continue with on line check in post COVID

STEVEN FOSTER P. 
Évaluation :
4

Everything was extremely easy. Le service à la clientèle était génial.

VERONICA JANICE F. 
Évaluation :
2

The van needed cleaning, the floors had a lot of dirt and the passenger seat was covered in crumbs. The online check-in experience was terrible. I had to re-enter information multiple times while I was onsite with the vehicle. Some of the info had already been provided the day before when I reserved the van. Check-in was really frustrating and delayed our plans. Together, the location, the condition of the vehicle, and the online mobile check-in problems means that I will look for alternatives to u-haul next time.

Timothy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK WAYNE M. 
Évaluation :
5

Shannon is by far the best U-Haul rep i have ever dealt with and the U-Haul center at 123 carman avenue is by far the best U-Haul agent in Fredericton

Jeff S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL ADAM A C S. 
Évaluation :
4

Excellent service. Little disappointed I didn't get my appliance dolly. None available.

STEVEN S R B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Edwa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE LOUISE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER ALLA P. 
Évaluation :
5

Great service

peter F. 
Évaluation :
5

Great service at this location

PETER IRWIN KENT F. 
Évaluation :
3

Returned the truck after operational hours

ANDRII S. 
Évaluation :
5

Prompt, friendly and very professional.

BOTROS HANA M. 
Évaluation :
4

was good. mileage charge is high though on top of unit rental

ROBERT WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY ANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inna R. 
Évaluation :
5

Shannon was amazing! Very understanding and very helpful. I would highly recommend this location to everyone. Huge thank you to Shannon😊

Michelle Lynn D. 
Évaluation :
5

Great people very curious and friendly

MARY JEAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Joseph G. 
Évaluation :
4

The surge brake on trailer was not working

Michael Clark S. 
Évaluation :
5

Everything was seamless. Very good experience

ThomasJeffrey S. 
Évaluation :
4

Shannon was very pleasant, professional and easy to understand.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER ANDREW P. 
Évaluation :
4

Better explanation on mileage

LISA SHAND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitry G. 
Évaluation :
5

Shannon always provides excellent service at the Carman Avenue location in Fredericton New Brunswick Canada . From management and staff of Smart Moving and Storage Fredericton NB

LOUIS F. 
Non les évaluations ont été soumises pour cet établissement.

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