The lady who waited on us at this location was rude, uncooperative, and apparently did not want to be there at all! She was insistent (told us twice) that she would not wait on us until 9:00 AM sharp and made us wait 30 minutes before she would help us. And just as we feared, she tried to charge us for the damages on the truck that were there already when we picked it up! Furthermore, she later charged my credit card a $40 cleaning fee, and we had swept out and cleaned the truck/trailer before we returned it! We've got to find another moving resource because this makes the third time we've had problems with UHaul sticking us with extra charges they shouldn't have!!Troy H.
Customer Reviews for BJ's Bait & Feed Two
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
DeFuniak Springs, FL 32433
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi :
7h am à 5h pm / 6h pm à 10h am
- Mardi - Mercredi :
7h am à 3h pm / 4h pm à 10h am
- Jeudi - Samedi :
9h am à 5h pm / 6h pm à 3h pm
- Dimanche :
7h am à 12h pm / 1h pm à 10h am
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged for insurance when I clearly stated (when asked) I had full coverage insurance: I was NEVER asked did I want additional insurance but yet I was charged for it. To me, that is not acceptable customer service.Yvette L.
Less internet applicationdonald W.
Worst Service ever will need rent again from y'all and I'll let everyone know how bad this experience wasDerrell W.
Le client n'a pas laissé de commentaire.IVAN C.
Le client n'a pas laissé de commentaire.Steven G.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.bryan W.
Le client n'a pas laissé de commentaire.beale D.
The clerk was rude when I came in, I had no idea about the place and couldnt see the sign of where I needed to go for the pickup of the uhual. She also took the jack piece we needed for returning the uhaul. When we tried to return the uhual someone in a white truck dropped off a trailer where we were supposed to drop ours off and sat there not allowing us to drop it off correctly. We had to prop a board up to keep the truck secured down as to not fall towards any of the uhuals.SYDNEY S.
Le client n'a pas laissé de commentaire.Joshua S.
Everytime I rent equipment here it is a great experience, the equipment is in great shape and the people are professional.James E.
You guys are great! Do not change a thing!TED F.
Had problem trying to return truck after hours. Could not get app to find my location. Chatted with a uhaul person but still had no luck so paid extra $20 to let local business do my return next day. No more problems. Should not be that hard to return truck but overall a good rental experience.Kathryn O.
I will never do business with uhaul again if it continues to allow businesses like BJ's bait and feed. Hands down BJ'S bait and feed is the WORST business in defuniak springsChristopher S.
Le client n'a pas laissé de commentaire.SHanetha F.
Le client n'a pas laissé de commentaire.VICTORIA F.
Le client n'a pas laissé de commentaire.Randall C.
Le client n'a pas laissé de commentaire.DENNIS T.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.thomas T.
Le client n'a pas laissé de commentaire.Karen M.
Nothing! The clerk who helped us was cheerful, king, knowledgeable and easy to work with. It's been a while since I've needed a U-Haul but I was reminded by this locations professionalism and courtesy why I did not think of any other type of rental. Thank you for this experience.david K.
Nothing, Super friendly and very helpfulTodd W.
Reserved truck a days in advance and when I got to this provider they said pick up time had been changed, and I should have received a call from someone. Never happened. Fortunately, another individual who also had issues renting truck from this provider was returning a truck. I lost 4 hours of moving time as I had a deadline to meet. There were no apologies offered or discounts for inconvenience. The attitude from the woman checking us out was not needed in this stressful situation.Cameron S.
Le client n'a pas laissé de commentaire.shanon K.
Le client n'a pas laissé de commentaire.MIKE W.
Le client n'a pas laissé de commentaire.ALICEJANE S.
Le client n'a pas laissé de commentaire.Larry T.
Le client n'a pas laissé de commentaire.Ed R.
Le client n'a pas laissé de commentaire.Bryan S.
We pulled in on a Sunday holiday (July 4) with a fully loaded car that disabled. The owners sister happened to pull up and helped point us to the site. They were very helpful directing us to places to possibly send the car next day and allowed us to leave vehicle on their lot until next day. Great people. Family business. Thankful.Griff S.
Le client n'a pas laissé de commentaire.micheal B.
No improvement needed. Location has great hours. The equipment I needed was there. Made reservation online. Smooth check out/check in. Will use them again. Will highly recommend.James E.
No one was at the location, so I had to do the online check in, even though the hours listed stated they were open until 6pm.Joseph T.
I have used this location several times, it is pretty much an easy experience. Check in get the truck or trailer and go. Check in is easy too. The equipment works and gets the job done. The employees know what they are doing and makes it simple. I will use them again.JAMES E.
Because charge me an after hour fee and clean fee. That I have never been charge before. The truck had a little dirt in the back and I know that y'all don't clean them. I have been using U-haul for a lot of yearsCathy F.
was not open at all. It said on line it would be open. The online return was not easily done.DARRELL S.
Le client n'a pas laissé de commentaire.SCARLET A.
Le client n'a pas laissé de commentaire.STEVE A.
Le client n'a pas laissé de commentaire.dennis T.
This was the 3rd truck rented within a 3 week period. The 2nd truck was on empty when we picked it up and when turned in , it had more than a 1/4 th of a tank of fuel. Truck clean both times truck was rented. This 3rd time I had someone else drive the truck. He failed to put gas in the truck and I was charged extra for it. There was a film of what desler said was mud. I WAS CHARGED for that. The truck was turned in a day early. I did not get crefit for that or when I gave more gas on 2nd truck than I should have. I have been fair on my part but feel like I was not treated fairly by Uhaul dealer in DeFuniak Springs Fl. I.will have to rent another truck later on this month to finalize my move and it will not be thru B J's Bait in Freeport/DeFuniak Springs. Pleas don't tell me to read the contract again . That works both waysRikki N.
Bait shop with no room to drop off trailer. Seems like a corporate issue when you over populate a location with equipment.Aaron M.
Le client n'a pas laissé de commentaire.IMELDA M.
Staff at BJ's Bait Uhaul has been very helpful and great to deal with over the years of doing rentals with them.Steve R.
Great job!Brian C.
I always get my uhaul with her. Theres another location but that guy has an attitude and they're not always there. I couldn't drop it off. Had to wait. The bait place people are always there and those ladies are so helpful. I love the bait place. They go above and beyond to take care of you.Dianna G.
What used to Total about 35 minutescarl W.
Le client n'a pas laissé de commentaire.ken S.
Very goodLennie A.
The employee who we dealt with in order to rent the dolly was extremely rude, loud, and unhelpful. As me and my buddy were outside after connecting the dolly to my truck his girlfriend went inside to use the restroom and heard the employee (not sure what her name is) talking disrespectfully about my buddy and I. Will never use this location to rent ever again.KADAEN S.
Have the truck size that customer reserved and not just put them in what's available on the lot.Mary F.
Le client n'a pas laissé de commentaire.CRISTINA T.
Poor cell service in the area, wifi access at location would speed up customer registration for dispatch.michael O.
Everything was great and did all on-line so fast and easy to do. People were friendly and helpful throughout the entire processLester R.
Although the concept of the 24/7 truck share app is good, the execution needs to be improved: 1) when speaking with the person on the phone it turns out that she got my email address wrong so I had to spend over an hour on the phone and speaking with several people to get that fixed. Couple that with number two. 2) When turning my truck in, the connectivity was so bad that uploading and downloading took several attempts, minimum two, along with refreshes the process easily took twice as long. I was attempting to turn this truck in for an hour instead of the 15 minutes your company sites. Improve connectivity as in better wifi at the site and have your phone people listen when things are being spelled. I wasted almost two hours because of this issue and the email spelling. This is unacceptable customer service. I will be very reluctant to rent from UHaul again. If this is supposed to be a convenience there was nothing convenient about it.karl F.
Le client n'a pas laissé de commentaire.Dagoberto F.
Good placeChristian R.
Le client n'a pas laissé de commentaire.Raymond C.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.james P.
Great experience with rental both check out and return Thank youKENNETH P.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Bruce M.
The truck was full of German roaches. When we opened the back they scattered everywhere. We had to spray the truck before we could use it and I would not have used it at all if I had to transport my household goods. They would have all be infested. Disgusting!!Mitchell F.
Le client n'a pas laissé de commentaire.CHERYL G.
B O B B I E N A B E R S ! ! ! made my business EASY! I was transporting a bike to Chicago, and BOBBIE told me she'd do everything she could to accommodate me with the trailer I needed, and... She did!!! Thanks BOBBIE!!!Christopher K.
Le client n'a pas laissé de commentaire.bill B.
Le client n'a pas laissé de commentaire.Keara B.
Le client n'a pas laissé de commentaire.Savannah G.
Le client n'a pas laissé de commentaire.Brenda T.
The online stuff takes longer than actually picking up the trailer, which is fine, because I did it in my home. I don't know if this was the exact same trailer I have rented before, but I really like it. It is easy to load and it pulls well. The service is great and this time I didn't even have to hook it up, it was done for me.??. I have rented here before and I will again.James E.
Was there less than 5 minutes. Did let them Know about equipment problems.Toni N.
Very well helpful with getting everything together to help me in this situation big thanksHARVEY W.
The drop off location was a bait shop.The person behind the counter was still talking on her phone when we walked in.We had to wait a couple of minutes before being recognized. No real greeting.Linda M.
Very easy and knowledgeable team.Julie S.
Le client n'a pas laissé de commentaire.Brad R.
Le client n'a pas laissé de commentaire.Samuel A.
I would have to think long and hard to find something to improve! These guys were very courteous and helpful. Other u haul places could learn from BJ's BAIT.Julie S.
Le client n'a pas laissé de commentaire.Caroline S.
I was advised by Uhaul to pick up my truck at 9am. When I arrived at the location the lady that runs the bait shop said she could not rent it until 9:15am. No big deal, but then she said I could go online and request it for 24/7 and I could get the truck now. I have never completed any steps for the online reservation completion online. After the failure for the site to upload my driver's license, the lady advised, "well I can go ahead and see if the system will let me log in." There was a huge lack of communication and customer service. Simple questions asked seemed to be things I should have known. In the past, someone would walk around the truck and ensure the already damaged areas were acknowledged. The gas tank was the last thing checked, but NONE of that happened on this rental. I was suppose to confirm everything on my own. I think this is a huge loss for Uhaul to have the customer take full responsibility for ensuring everything is correct with the RENTAL items. In the end I felt completely frustrated and disrespected because I was treated like I should have known all the steps I needed to take. When it was CLEAR I was upset with the process, a friendly smile or empathy would have gone a long way. I'll be taking my business elsewhere when we move in the coming months. Really disappointed!Jennifer B.
Bobbie was very helpful.Rudolph H.
Le client n'a pas laissé de commentaire.Amy T.
I am glad the person was patient with me and let explain thing about the pickup locationBobby K.
Very nice peopleJerald H.
Le client n'a pas laissé de commentaire.Steve R.
The lady at desk was rude and not friendly. Also don't like the set up oh not being able to get location set closer.Rebecca G.
Le client n'a pas laissé de commentaire.Sarah R.
Le client n'a pas laissé de commentaire.Paul B.
Very easy drop off, the folks were very friendly and helpful in showing the proper place to put the transporter. Couldn't ask for a better experience.James K.
Le client n'a pas laissé de commentaire.beale D.
The lady was abrupt, said that I needed to haul it to the location they wanted it parked, and drop it there. Then said I would have to wait if I wanted a receipt for her computer to start. The feeling I got was that I was an inconvenience to be there. The place is a bait shop and smells like one, not the place for someone with respiratory problems.Alan A.
Le client n'a pas laissé de commentaire.JOEY M.
This experience was made pleasant and uncomplicated. I got what I needed and I was pleased with the friendliness of the staff.harvey S.
Stop overcharging for extras like $30 for putting gas in when it gets below 1/2 tank, charging $25 for throwing away an empty water bottle and being rude on the phone. I've rented a lot of U-Hauls in my 45 plus years of moving and I've never been treated like this. Most U-Haul places work with customers but not these people. Nickle and diming a customer is no way to do business!!!! We will never use these people again!!Aaron B.
Le client n'a pas laissé de commentaire.Geary R.
Always professional here at this location and helpfulrobert L.
I very much want to complement Daniel the area field manager. He was very helpful to me. Called me directly and was very polite, and as I said helpful.Frank S.
Everything was as expected. Service was efficient once the computer decided to boot up. Equipment was very nice, low mileage, clean.James E.