Évaluations des clients BJ's Bait & Feed Two

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de BJ's Bait & Feed Two

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

John H.
Évaluation :

Le client n'a pas laissé de commentaire.

james P.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH P.
Évaluation :

Great experience with rental both check out and return Thank you

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mitchell F.
Évaluation :

The truck was full of German roaches. When we opened the back they scattered everywhere. We had to spray the truck before we could use it and I would not have used it at all if I had to transport my household goods. They would have all be infested. Disgusting!!

CHERYL G.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher K.
Évaluation :

B O B B I E N A B E R S ! ! ! made my business EASY! I was transporting a bike to Chicago, and BOBBIE told me she'd do everything she could to accommodate me with the trailer I needed, and... She did!!! Thanks BOBBIE!!!

bill B.
Évaluation :

Le client n'a pas laissé de commentaire.

Keara B.
Évaluation :

Le client n'a pas laissé de commentaire.

Savannah G.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda T.
Évaluation :

Le client n'a pas laissé de commentaire.

James E.
Évaluation :

The online stuff takes longer than actually picking up the trailer, which is fine, because I did it in my home. I don't know if this was the exact same trailer I have rented before, but I really like it. It is easy to load and it pulls well. The service is great and this time I didn't even have to hook it up, it was done for me.??. I have rented here before and I will again.

Toni N.
Évaluation :

Was there less than 5 minutes. Did let them Know about equipment problems.

HARVEY W.
Évaluation :

Very well helpful with getting everything together to help me in this situation big thanks

Linda M.
Évaluation :

The drop off location was a bait shop.The person behind the counter was still talking on her phone when we walked in.We had to wait a couple of minutes before being recognized. No real greeting.

Julie S.
Évaluation :

Very easy and knowledgeable team.

Brad R.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel A.
Évaluation :

Le client n'a pas laissé de commentaire.

Julie S.
Évaluation :

I would have to think long and hard to find something to improve! These guys were very courteous and helpful. Other u haul places could learn from BJ's BAIT.

Caroline S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer B.
Évaluation :

I was advised by Uhaul to pick up my truck at 9am. When I arrived at the location the lady that runs the bait shop said she could not rent it until 9:15am. No big deal, but then she said I could go online and request it for 24/7 and I could get the truck now. I have never completed any steps for the online reservation completion online. After the failure for the site to upload my driver's license, the lady advised, "well I can go ahead and see if the system will let me log in." There was a huge lack of communication and customer service. Simple questions asked seemed to be things I should have known. In the past, someone would walk around the truck and ensure the already damaged areas were acknowledged. The gas tank was the last thing checked, but NONE of that happened on this rental. I was suppose to confirm everything on my own. I think this is a huge loss for Uhaul to have the customer take full responsibility for ensuring everything is correct with the RENTAL items. In the end I felt completely frustrated and disrespected because I was treated like I should have known all the steps I needed to take. When it was CLEAR I was upset with the process, a friendly smile or empathy would have gone a long way. I'll be taking my business elsewhere when we move in the coming months. Really disappointed!

Rudolph H.
Évaluation :

Bobbie was very helpful.

Amy T.
Évaluation :

Le client n'a pas laissé de commentaire.

Bobby K.
Évaluation :

I am glad the person was patient with me and let explain thing about the pickup location

Jerald H.
Évaluation :

Very nice people

Steve R.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca G.
Évaluation :

The lady at desk was rude and not friendly. Also don't like the set up oh not being able to get location set closer.

Sarah R.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul B.
Évaluation :

Le client n'a pas laissé de commentaire.

James K.
Évaluation :

Very easy drop off, the folks were very friendly and helpful in showing the proper place to put the transporter. Couldn't ask for a better experience.

beale D.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan A.
Évaluation :

The lady was abrupt, said that I needed to haul it to the location they wanted it parked, and drop it there. Then said I would have to wait if I wanted a receipt for her computer to start. The feeling I got was that I was an inconvenience to be there. The place is a bait shop and smells like one, not the place for someone with respiratory problems.

JOEY M.
Évaluation :

Le client n'a pas laissé de commentaire.

harvey S.
Évaluation :

This experience was made pleasant and uncomplicated. I got what I needed and I was pleased with the friendliness of the staff.

Aaron B.
Évaluation :

Stop overcharging for extras like $30 for putting gas in when it gets below 1/2 tank, charging $25 for throwing away an empty water bottle and being rude on the phone. I've rented a lot of U-Hauls in my 45 plus years of moving and I've never been treated like this. Most U-Haul places work with customers but not these people. Nickle and diming a customer is no way to do business!!!! We will never use these people again!!

Geary R.
Évaluation :

Le client n'a pas laissé de commentaire.

robert L.
Évaluation :

Always professional here at this location and helpful

Frank S.
Évaluation :

I very much want to complement Daniel the area field manager. He was very helpful to me. Called me directly and was very polite, and as I said helpful.

James E.
Évaluation :

Everything was as expected. Service was efficient once the computer decided to boot up. Equipment was very nice, low mileage, clean.

Benjamin W.
Évaluation :

Outstanding and courteous service. Had to make a last minute change to the reservation and BJ was most accommodating. Would use them and recommend them any time.

Matthew S.
Évaluation :

Great as always.

Charlene N.
Évaluation :

Excellent service

Libby J.
Évaluation :

Le client n'a pas laissé de commentaire.

Niels A.
Évaluation :

Just earlier hours

Steve R.
Évaluation :

Great staff, very helpful. Great location, easy in and easy out.

courtney B.
Évaluation :

Dropped off the item 2 days early then I get charged $20 for after hours drop off when they were standing there staring at me while I limped back from my truck to disconnect the trailer with my bad hip

richard B.
Évaluation :

Uhaul trucks could use stronger axles, steering components etcetera...

robert H.
Évaluation :

Overall great customer service. Very pleasant and smooth transaction..

Francisco P.
Évaluation :

Le client n'a pas laissé de commentaire.

Katina B.
Évaluation :

Rented the car hauler at 1:00 P.M. and it was due back by 11:00 P.M. on 10/07/19 and had the trailer back at the drop off location at 7:59 P.M. and left the contract in the drop box as instructed and followed the check i/drop off steps on my mobile phone to keep from being charged an additional $20.00 and got an email yesterday that the trailer was checked in by the business at 1:30 P.M. and I WAS GETTING CHARGED THE $20.00 LATE RETURN FEE!! WILL NOT USE UHAUL AGAIN FOR THIS REASON!!!!!

Mark C.
Évaluation :

A field out in the middle of nowhere with no cell service to do the online closeout. A field with a gate and a fence. We called to try to finish the closeout after leaving and got transferred to 5 different people who could not and did not solve the problem. I ended up getting charged an extra day because I could not end the reservation at the drop off. I

Dianna G.
Évaluation :

I cant think of anything. I had some bad experiences with Cobb AND his wife. I would NEVER go there again. So I went to bj bait and they're always polite respectful and professional. They get me in and out, take care of me. Cant say any of that about Cobb's.

James E.
Évaluation :

Why am I being e-mailed at 10pm when I have to get up at 3:30 am to drive a school Bus?

Matthew S.
Évaluation :

Very nice people at this location. Everything was ready to go and no hassles. Great job

Suzie P.
Évaluation :

Le client n'a pas laissé de commentaire.

James E.
Évaluation :

Courtious and helpful as well as friendly. The ramp trailer is exactly what I needed and it towed well. The open times for this shop is great. Will be back next time I need a trailer.

wayne S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike J.
Évaluation :

Very knowledgeable and helpful folks. Will do business again.

Mike J.
Évaluation :

Quick and easy return

John S.
Évaluation :

Nothing price was just right for motorcycle trailer.

Richard B.
Évaluation :

Read above comment I will not recommend U-Haul to anyone

John H.
Évaluation :

Le client n'a pas laissé de commentaire.

Leon C.
Évaluation :

Le client n'a pas laissé de commentaire.

Patsy C.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry B.
Évaluation :

I attempted, several times, to use the online process to check my rental back in and could not due to lack of signal for my mobile phone. When I got home and logged in on my WiFi I then needed pictures of the vehicle which was 25 miles away. Needless to say, the process needs to be spelled out so if there's no signal I know what to get before leaving the rental. I feel being penalized for bringing the rental back early is unnecessary.

neville R.
Évaluation :

Give me back the extra fees. Gas and mileage. I drove the truck straight to my house then to my new house. Among other fees that popped up to complete the process. When I made my initial payment I thought that was it. Bs.

Matthew S.
Évaluation :

Great service and friendly staff. Thank you.

Silvia C.
Évaluation :

Customer Service wasn't followed through...Bobbi had been waiting on me previously ...then all of a sudden she went to walk her dog...per her husband...WHAT????? Once she had my money she was through with customer service...She was short with me when I asked her to walk with me around the truck to confirm any damage...she told me to do it myself...and up in some tall grass I could hardly walk in! I had already had a bad experience at another location earlier before hearing about this location a few miles apart...I would encourage anyone to be guarded when renting in this town...Niceville may be 20 miles away...but hopefully the people are SINCERE and NICE...NOT PRETENTIOUS and RUDE...I DON'T PLAN TO EVER RENT IN THIS TOWN EVER AGAIN!!!

James K.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric W.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory R.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve R.
Évaluation :

Le client n'a pas laissé de commentaire.

JOEY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry H.
Évaluation :

Rude U-Haul representative, cargo hold was dirty, cab was dirty as well. The cargo area had to be cleaned before we could begin loading our possessions, truly the first bad experience and worst experience we've had with U-Haul. Upon returning the truck the same U-Haul representative had the same terrible attitude as when we first arrived to transact the rental.

savannah G.
Évaluation :

Le client n'a pas laissé de commentaire.

VIOLA F.
Évaluation :

Le client n'a pas laissé de commentaire.

cheryl G.
Évaluation :

I could not get any help in Crestview with my pick up site. I had to drive 30 miles to get a truck and auto transport. Go flat tire on transport and airconditioning went out on truck. When I called for roadside help I was on hold for over 30 minutes each call. 6

susan A.
Évaluation :

Lower ur prices.. I rented a truck that got 7 miles to the gallon and then got charged 79cents a mile also. I will look for another company next time with lower prices.

jeff B.
Évaluation :

helpful/informative personnel.

Steve C.
Évaluation :

Le client n'a pas laissé de commentaire.

John A.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAWN E.
Évaluation :

I was charged a cleaning fee for the dirt and dust that was in the U-Haul when we rented it.

Geary R.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathan B.
Évaluation :

My location was changed.. would not rent trailer without adding in extra fees... i opted for no coverage.. my insurance covers.. thwy wetw forced to add.. total rip off... Should be ashamed of yourself.

Jonathan K.
Évaluation :

Could not be improved upon. Prompt extremly friendly and thorough customer service.

raymond B.
Évaluation :

No customer service nasty attitude double charges me for nothing and charged me for damages I didnt commit.

james G.
Évaluation :

Very accommodating.

Aidee D.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert P.
Évaluation :

I would rather you make insurance a requirement then to tell me to sign to deny coverage and that my insurance company don't cover it, when you have not seen my insurance policy! Lol

rossana M.
Évaluation :

Keep up the good job of taking care of people getting to their next place of a new adventure in life.

Ann S.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen O.
Évaluation :

Received notification that trailer would be guaranteed to be at my preferred rental pick location. One day before pickup received notification of alternate location. Had to drive almost 40 miles to pick up trailer.This was VERY FRUSTRATING and added a huge amount of time and expense to the process...very disappointed in U-Haul.

sheryl C.
Évaluation :

Le client n'a pas laissé de commentaire.

TROY D.
Évaluation :

woman clerk was rude and unprofessional, new u-haul policies are a bunch of crap and I'm not at all happy with all the red tape involved in renting. It will be a last resort when needing to rent something in the future. AND I DO NOT APPRECIATE U_HAULS SYSTEM HAVING MY NAME WRONG IN THE SYSTEM MY NAME IS TROY DIBBLE NOT DIPPLE OR DIBPLE. Very upset with that above all.

ARTHUR P.
Évaluation :

Everything was fine----very satisfied!

james F.
Évaluation :

The entire staff was very friendly and helpful.

GEORGE S.
Évaluation :

Be more familiar with the sign in procedure

Laura J.
Évaluation :

Rep was great.. easy to deal with

Non reviews have been submitted for this location.

Retour
Haut de la page