Évaluations des clients Black Canyon Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Black Canyon Storage

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Ronald V. le

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Great experience and highly recommended

Esther T. le

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Customer service was extremely friendly and helpful

Linda T. le

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agent went out of her way to make sure my rental went smoothly - including assist in change of date for pickup.

Jeff K. le

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The staff was very friendly and helpful..i highly recommend them

dana H. le

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I was not provided confirmation on the pick up/drop off location until the day before my appointment. I called to see if this was indeed the process and was told it was. I came from the Anthem AZ area which was a 3.5 hour drive to Bullhead City AZ. I had to make arrangements to be gone roughly 8 hours, which had to be done well in advance. I understand that you need to make sure you have the proper vehicles/dollys available but I think you need to give at least a 48 hour notice to secure the location and the date/time, so the customer has time to make other arrangements if necessary. Thank you

Gwen R. le

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Cathy was great!

Sandra B. le

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Le client n'a pas laissé de commentaire.

Frank P. le

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Le client n'a pas laissé de commentaire.

darrel R. le

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Le client n'a pas laissé de commentaire.

GEORGE C. le

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Le client n'a pas laissé de commentaire.

Samson O. le

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Le client n'a pas laissé de commentaire.

BURGUNDY C. le

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When I returned the product they charged my mother a late fee that they should have put on the card on file. Then they couldn't reverse the payment through their system and put it on my card instead. I am not happy with the way that was handled.

Michele T. le

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The staff were always very kind and helpful. I will definitely use their storage facility again.

Vicki Z. le

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This is one of the best storage facilities and at the right price. I never have had any problems and it is always accessible when I needed it. I would highly

ROBERT P. le

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The facility is very well maintained, Would recommend to anyone needing storage in that location.

susan H. le

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I was charged for a 42 hour trip when I only needed it for one day.No one showed us where to put the keys ..so after searching for a drop box in the dark( there were no lights on outside) we couldn't find it .After explaining this to the staff member she angrily pointed a thin black slot that was impossible to find in the dark.Scsmmers for sure.It cost Ys $200.00 for a 6 hour rental.Beware.

KATHY A. L. le

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Ladies in the office are always helpful and friendly. I recommend this facility to everyone that needs storage.

CLYDE LORRIE J. le

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Staff is very pleasant and willing to help in any way they can.

gordon J. le

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Le client n'a pas laissé de commentaire.

Dee J. le

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Le client n'a pas laissé de commentaire.

MARK CARLA L. le

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Very friendly and willing to accommodate in any way possible. Have highly recommended this facility to others that require storage services.

Paul J. le

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Trailer was great. Easy to pull and had no issues on the trip. Safety chains we're way too long and had to be rigged for the drive so as not to drag on the trip

VICTORIA L. M. le

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I had my things there for almost 6months.. no damage to any of my things. This place is the best. Thanks!

DANIEL F. le

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Was very pleased with your facility... Thank you so much...

Lauren W. le

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Nothing everythibg was great

Emerald M. le

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Nice place

BURGUNDY C. le

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Very good facilities. Was not disappointed.

David R. le

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Very friendly manager

Scott S. le

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Very nice!

John D. le

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Very helpful did not like going to another location for the trailer pickup when there was a few trailers in Anthem

Bonnie M. le

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While you can do everything on line....I chose to speak to a real person and could not get threw. My uhall pick location in Black canyon city az was able to take care of all my last minute problems.

Derrick C. le

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Le client n'a pas laissé de commentaire.

Jenell H. le

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Le client n'a pas laissé de commentaire.

TOM F. le

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Very pleased with service at this location

le

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Le client n'a pas laissé de commentaire.

Ross M. le

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Just keep up the great work!

William P. le

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Le client n'a pas laissé de commentaire.

ROSS M. le

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Keep up the good work!

jeff J. le

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I was told to take the truck to this location and when I got there he refused the truck. So I called and was told the other place in town would refuse it also and I would have to drive the truck an hour out of my way to drop it off. At that time a uhaul service truck pulled up and said he would take the truck for me. He was very nice and professional and the only one during the whole experience to help with the situation. I will never call uhaul for anything again!!!

CHARLES B. le

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very good customer service

JIM C. le

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The price quote seemed higher than I would have expected from the quote I receive from Anthem, only a short distance away. But personnel were very pleasant and helpful.

HAROLD T. le

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Great service but you time for the rental should not start until you get the vehicle and end the same time not two hours before because of time zone differences. The truck and trailer were in perfect shape and drove great. I had no problems with the equipment at all. U-Haul and Ford have a great product.

Anthony E. le

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Le client n'a pas laissé de commentaire.

GUY C. le

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Le client n'a pas laissé de commentaire.

Melissa N. le

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Le client n'a pas laissé de commentaire.

Toni S. le

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Its confusing that Phoenix wil not let renters load cars on transport dollys but rural offices you as the customer are expected to do this, and none of the staff are trained to help. I had this experience in Black Canyon City. On 5/11 i had a accident in my RV, the car trailer was not damaged, but had to be taken off of my RV, i called to let a office in Tempe know, i was less than a milefrom them...they quoted me 95 bucks to pick up from less than a mile away! All she could do is tell me how many penalities I would owe if I left it. Why not just extend, or offer to extend the reservation?? It was obvious i was already stressed out, this person just added to it. I have to say this was the worst experience i have had with uhaul. I have rented many times before, but i kept having to repeat my information, and every person i talked with had to start a new reservation!? Whatever you changed....get rid of it!

Gordon J. le

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Le client n'a pas laissé de commentaire.

Devon B. le

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Le client n'a pas laissé de commentaire.

keith G. le

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Make sure the fuel levels and mileage are accurate before renting vehicles to avoid confussion when returning

Derrick C. le

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Le client n'a pas laissé de commentaire.

ANN W. le

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nothing the staff is awesome

Michael W. le

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Le client n'a pas laissé de commentaire.

Laura G. le

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Le client n'a pas laissé de commentaire.

Lynn B. le

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Keep up the good work!

JAMES B. le

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People were wonderful but the computer system is one of the worst I have ever seen. Took way way too long to process the transaction.

JAMES B. le

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Computer system is extremely poor. Staff were wonderful but it took 30 minutes to process the rental of an appliance dolly. A revamp is definitely in order.

Richard S. le

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Le client n'a pas laissé de commentaire.

JIM C. le

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Le client n'a pas laissé de commentaire.

Sean H. le

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Excellent service. Very helpful. Great storage too.

Anthony E. le

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This was not our original drop off location but I am so glad we were switched to this location. The staff was friendly and very helpful, they gave suggestions on places to check out for certain things. Thanks for all the help!!!

Jimmy R. le

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Le client n'a pas laissé de commentaire.

EDWARD E. le

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Le client n'a pas laissé de commentaire.

Rebecca V. le

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Le client n'a pas laissé de commentaire.

Clorus M. le

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Le client n'a pas laissé de commentaire.

Carol B. le

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Le client n'a pas laissé de commentaire.

Vincent A. le

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Le client n'a pas laissé de commentaire.

ART A. le

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Le client n'a pas laissé de commentaire.

VINCENT A. le

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Employees were polite and competent. The 15' truck was clean, in excellent condition and ran fine.

JEANNETT H. le

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I had rented the 5x8 trailer from Black Canyon, AZ to go to Lago Vista, TX which the Black Canyon representative asked for the nearest larger city and I stated NW Austin, TX. She explained when I arrived at my destination I was to call the 800 number to get the point of return location for the trailer.

DENNIS G. le

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My moving experience was just a pleasure with U-Haul!! The truck was nearly new and a joy to drive pulling my car.

Klyle S. le

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The people were very friendly and helpful. Would recommend Black Canyon Storage to friends and family.

RALPH D. le

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Le client n'a pas laissé de commentaire.

ALLAN BRIAN C. le

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The staff was friendly and knew what they were doing. The process was simple and quick. I will use this location again.

STEVE S. le

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Le client n'a pas laissé de commentaire.

BERDENE Y. le

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Le client n'a pas laissé de commentaire.

JIM B. le

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Le client n'a pas laissé de commentaire.