Customer Reviews for Black Creek General Store
(U-Haul Neighborhood Dealer)

42 évaluations

8847 US Hwy 280 E   Ellabell, GA 31308

(912) 858-2000

Heures d’ouverture

  • Mon-Wed: 10 am–6 pm
  • Thur: 10 am–5:30 pm
  • Fri-Sat: 10 am–6 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(912) 858-2000

8847 US Hwy 280 E
Ellabell, GA 31308

Services dans cet établissement :

Heures d’ouverture

  • Mon-Wed: 10 am–6 pm
  • Thur: 10 am–5:30 pm
  • Fri-Sat: 10 am–6 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The U Haul representative was not present when we picked up so the store clerk had to keep calling to ask questions and get us set up. We asked to add another driver as well when we first got there and they said we could, but then they guided us through the entire process and when we asked about it again she said it was too late to add anyone, because the deal was done.

Lindsay E 
Évaluation :
1

I was supposed to recieve a refund for $50 and instead was given a bogus $50 credit for the next time I need a uhaul after having two different problematic rental experiences with Uhaul. I'll never rent with them again.

Tiffany W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather F 
Évaluation :
3

No very aware of U-Haul

Alfredo M 
Évaluation :
1

Parking lot is awful

Brandon T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B 
Évaluation :
5

Excellent service as always from this location.

Eric D 
Évaluation :
5

Excellent service

Donna P 
Évaluation :
3

Overall the staff at this location tried to be helpful with picking up a trailer. U-haul itself was absolutely terrible. My appointment was at 11. Uhauls website and app would not let me pick up the trailer. After being transfered to about 10 people all blaming something different I was able to take the trailer at about 1p.m. yet still couldn't upload any photos prior to taking the trailer. I was not the only person having this issue. Another gentleman had to same issue and straight up canceled. I absolutely would have canceled as well but had no other options. Terrible experience overall. Once again not the employees fault.

Scott S 
Évaluation :
3

During the process of submitting my information for truck rental I requested moving pads/blankets and a furniture dolly. These were not available at this location but I was not informed until my pick up date and time. Had I known in advance I could have made alternate plans for equipment. My money was refunded but that is not my point.

Donetta T 
Évaluation :
3

The return time is not the best should be later than 6pm

Chester S 
Évaluation :
2

I had several problems with this location.. My order included a dolly but I wasn't given one at the time of pickup so I had to drive back to the location to get one which I was given problems for because the contract wouldn't pull up on his end even after showing him my order on the U-Haul app. The truck wasn't clean. I also had to put more gas in it than when I picked it up. When I picked up it was right at 1/4 but at the drop off location I was told he put between 1/4 and 1/2 but it was most definitely not that full. I was also not shown a proper walk around with pictures. Definitely going to avoid this location.

Tyler P 
Évaluation :
5

The person working here tried to help me locate a dolly and other moving services that I needed. The staff at this location was very friendly and welcoming to the area.

Jacqueline B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey R 
Évaluation :
5

Make S hooks on safety chains slightly less diameter. Had a hard time getting them to disconnect from my bumper.

Jimmie M 
Évaluation :
4

Well, I did not personally have contact with this location. The driver of my truck did, and indicated that they were extremely helpful and professional. The only reason for lower than excellent. As far as the location rating is concerned, I feel that, to some degree, they should have been aware of the check in procedure well enough to realize it. Something was wrong when they spoke to Caleb D. I would give this experience with the omission of Caleb Day, and 98 out of 100

Rhonda C 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lissette H 
Évaluation :
5

The staff at Black Creek General Store were extremely friendly and helpful. There was a delay and the clerk offered my wife and I a free drink. I would highly recommend this location. The equipment is very easy to access with plenty of room to hook up trailers and move 26-foot trucks around. Thank you for the hospitality.

Eric D 
Évaluation :
4

The lady at the store was very helpful and ensured the equipment was accurately accounted for.

JAPERA M 
Évaluation :
1

The experience with uhaul is consistently bad. Nearly every time I rent from them, I am redirected at the last minute (text message stating the location for pick up has changed) - and it's changed to a location that does have any of the equipment I have reserved for the job. And the location is in a totally different town from where I need it. The statement that the central uhaul locations are closed on Sundays is absurd. People move on the weekends when they are off from work. Your service (or whatever you call it) is terrible. Your communication is no where. And I won't be doing business with you again if I can help it.

Clare H 
Évaluation :
5

Quick and easy process

Jack D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venetta H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanette W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B 
Évaluation :
1

I don’t think I should’ve had to pay $478 for a vehicle with bad brakes on it which the vehicle should have been checked out before it was rented out again

Christopher P 
Évaluation :
3

More uhaul rental help.

Timothy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky H 
Évaluation :
1

The customer service from the pickup location was great. The lady was really nice and tried to make the situation better. But I was double charged for a single use, one day reservation.

Chance G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria B 
Évaluation :
5

He was friendly and helpful. Very good experience.

Bryan L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

julie n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TED A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank H 
Évaluation :
3

2 dollys and rolling cart for turniture etc. were ordered but not present

Andrew A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria S 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page