Fix your online pickup and return computer system as it is wasn't working and I was only able to pickup and return the truck thanks to the assistance of your very helpful and professional representative.Scott M.
Customer Reviews for Blackfoot Baits
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Thunder Bay, ON P7A4N6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 4h pm
- Ven : 8h am à 1h pm
- Sam : 8h am à 3h pm
- Dim : 8h am à 11h am
Heures d'ouverture spéciales
- 6/15/2021 - 6/18/2021: 8h00 am - 3h00 pm
- 6/19/2021: 8h00 am - 2h00 pm
- 6/20/2021: 8h00 am - 11h00 am
- 6/21/2021 - 6/25/2021: 8h00 am - 3h00 pm
- 6/26/2021: 8h00 am - 2h00 pm
- 6/27/2021: 8h00 am - 11h00 am
- 6/28/2021 - 6/30/2021: 8h00 am - 3h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Helpful and friendly.Ronald M.
We were told this was a location where we would deal with a person. It was not and it took 4 phone calls and 45 min to get sorted and on the road. The online "easy breezy, 8 minutes tops!" did not work. Wouldn't recognize our location, and the app (that one of the people we spoke on the phone to told us to download) was not available in our region. After all that, we get in to the truck and it (during a pandemic) was filthy and reeked of smoke (party truck?!). The bait shop where we picked up the keys smelled better than the truck. It was a horrendous experience, adding unnecessary stress to an already busy day. We will never rent a Uhaul again.Ryan T.
The processes of pickup and delivery are complicated by the separation of the properties where the vehicles and keys are kept. The person at Blackfoot Baits is very nice but the process itself is not good.Christopher T.
The 4 hr window allowed to rent the bigger trucks is just not enough time to load and unload. It took about 2 hrs just to load the truck then 2 more hrs to unload, plus, to gas up and then return the truck. One day rental should mean exactly that, one day, meaning 24 hrs and not 4 hrs. Merci.Delores E.
Make your website easier to use. Staff at this location was superb!MARY C.
-The lady was very helpful. I forgot to bring my cell. She did the check-in for me. -The engine warning sign on the dashboard was on. The car needs to be taken to a mechanic.Ehsan A.
There was some mess inside the cab, but other than that the pickup was great.Christopher K.
Le client n'a pas laissé de commentaire.Terry O.
Le client n'a pas laissé de commentaire.Melanie C.
Le client n'a pas laissé de commentaire.Brenden F.
I used 18,56 l of gasoline to go 25 miles I don't think that the fuel tank was completely full, it did say full on the gas gauge but it should not have taken that much to fill in up after I was finished.Richard D.
Le client n'a pas laissé de commentaire.cindy B.
HAVE VEHICLE RENTAL AND KEYS FOR VEHICLE AT SAME LOCATION!!!Ryan L.
The 24/7 pickup option through the app on my phone was a nightmare. And it took 15 minutes for approval once it got sorted out. Also, there was maintenance issues with the truck such as the right indicator not working properly and the fuel gauge wasn't reading properly.Tanner H.
The online pickup and drop off is brutal. Thank goodness Blackfoot Baits is there to help and go the extra mile to make everything a smooth process.Kelly G.
Le client n'a pas laissé de commentaire.BRYANWILLIAM A.
Location was hard to find, perhaps a billboard to show where it's at..but it's a good service.john O.
Truck was not at the location ( Address list on invoice), truck was not wiped down or sanitized (Covid 19). Have to all customer service put on hold with out being told wait 5 or more mins then get someone else spend from 845 to after 11 to finally have my info released and someone find the the location of the truck that was a block away from the address provided by U-Haul.Chara O.
Chris was extremely helpful & friendly.Melody S.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Peter S.
The whole process was exceptionally stressful, I have a cell with no data, so the whole electronic check in thing made me angry. The vehicle was NOT available in my preferred location so I had to drive 60 km to pick up and drop off. I only needed it for one load, an hour max, but it turned into a much longer event. Then I could not get in touch with anyone to let them know it had been returned. Dump that electronic check in mess.Daryln C.
Please be respectful to Christine and you will receive the best service....Marius S.
Excellent service and great experience during pickup, equipment was clean and ready for our use.Karen B.
Le client n'a pas laissé de commentaire.Jody H.
So very friendly and helpfulMathew M.
Get your act together. A couple of day before the pick up of the moving van. I was contacted by your office in Winnipeg and was told my pickup location was changed. This made it very inconvenient due to the distance i would have to travel to pick it up. The next day I received another phone from the office in Winnipeg. This time saying the 20' van was no longer available and U haul would give us a 26' van. The pick up location changed again, and had to travel even further to pick it up. The day before I was to pick the 26' van up, I received a call from the local dealer in Thunder Bay and reserved the van. A few minutes after that, I received an other call from another dealership in Thunder Bay, saying they had my 20' van available. That day I also received an email saying my contract has been cancelled. I inquired with the dealership in Thunder Bay, Blackfoot Baits, and luckily they keep our reservation. On the local level the customer service was excellent.Joseph H.
Uhaul is not able to locate me to pick up or returnEileen I.
Le client n'a pas laissé de commentaire.Taylor G.
U-Haul was great. I rented the 26 foot truck and it was great. The only thing I wish was different was I had to keep the steering wheel tilled to the left to keep it driving straight. It needs to be adjusted other than the rental was fantastic.Ryan B.
I had a great experience, only thing I'd say is make it cheaper lol! But seriously all was great!Steve M.
Ditch or upgrade the app/contactless experience. It was a disfunctional shit show that almost caused me to throw both my wife and my cell phone into lake superior. It tells you to login to a service that you don't have an account for, and doesn't provide an opportunity to create said account. I got locked into a loop with my location settings and ended up having to reinstall Google chrome in order to have the settings work properly. Waited 20 mins on hold while all this was happening only to be cut off without talking to someone. I was absolutely infuriated at this point. All in all I arrived for my 8 am rental at 725am and didn't drive away until 830am. More than a wasted hour when I had 6 people waiting to help move at a scheduled time, left a very bad taste in my mouth. Also I was told by a police officer that there was a reverse indicator light out on the truck. Everything except for the contactless portion of this rental was more or less good.Jayke W.
Went well.Doug J.
Le client n'a pas laissé de commentaire.Robert D.
Nothing too improve the service was amazing was very helpfulsteve M.
Get rid of the lady that works there or send her for training on how to deal with people properly she needs it shouldn't be dealing with the public she has an attitude makes me want to record interactions because she lies straight out my experience was not good equipment was rusty truck almost out of oil trailer came off the truck then she charged for three days only used 2 days on truck and 1 day for trailer she charged me for 3 days on both I told her I was told I would have an extension on my return but she just says nope and proceeded to charge me big was not impressed she probably takes advantage of a lot of people that just pay because they have to not cool how many people just accept it i asked her as a courtesy if I could pick up trailer on my way through t bay as it would be quite late so I didn't have to come in from red Rock in the morning she said no problem then charge me another day not cool then she lied and said she never said that but she did and she knew what I meant she still charged me she was angry because I went to nipigon u haul were the guy put some oil in the truck it barely showed on the dip stick iwas charged another day on both because I was 2 hrs late but I lost 2 to 3 hrs when the trailer came of the truck I said I was told I had extended return time she said nope like she enjoyed that the trailer should only be one day rental on trailer that's all I asked for i shouldn't have been charged for 2 day let alone 3 days i had to pay 665,65 $ for 2 days on truck and one day on trailer it was way more than I was quoted on the phone I was very clear when I asked if there were any other hidden charges for anything at all I was told no but was charged more really not fair I can't afford all thatRichard B.
Great service. Truck worked really well. ThxDavid R.
The self check in using a phone was difficult. Had I been prepared in knowing that I had to list two secondary Id's (passport, phone numbers etc) it would have made it a bit easier. But it wasted so much time as I didn't have the right info on me. And didn't realize someone was calling contacts- as the ones I listed weren't home. Luckily the lady at the shop was working and was able to assist us. We spent over 30 mins waiting to just get the U-Haul. Thumbs down for that as we were in a rush. I was also told when I booked this truck that we could pick it up at 8 am. And then was told the day before not until 9 am. Only an hour but it made a big impact on our day- tied up with the wait to even get the truck once we got on scene at 9 am. Overall take away the self check in with a phone. It's awful. Let's deal with real ppl.Daniel B.
Le client n'a pas laissé de commentaire.Lianne G.
i dont see how you could improve!! everything was excellent.daniel K.
Le client n'a pas laissé de commentaire.Dale F.
Christine was cooperative and did her job in a befitting manner.Viqar S.
Le client n'a pas laissé de commentaire.John F.
I had great service at both pick up and drop off.Tracy L.
Totally satisfied, no complaints. Very friendly and courteous.lorna B.
You can lower the price of a one way trip I was charged 971 to take the truck 393km I truly do t like your rates because they are way to high and the trucks are gatbage gas guzzlers their clean trucks but they're really garbage on gas mileage and there is absolutely no way to keep it in the greenChris C.
Le client n'a pas laissé de commentaire.Daren L.
Le client n'a pas laissé de commentaire.Laura Lee J.
At first I had much difficulty. I reserved a truck online and showed up to my pick up location half an hour early, only for me to check into the app and then I selected "pick up truck" and it would not let me use my visa debit card when all over the website it tells me I can. Despite all of this, the woman at Blackfoot baits was very helpful and all around a cool chick. She kept me calm as I was feeling very nervous because I was supposed to be moving that weekend and wasnt sure if I had many other options. She squeezed me in what she could when she would and held a few reservations for me. Honestly I feel she went above and beyond to help me get me in a truck and get my stuff on the move. Merci!Marianna M.
No improvements required. Friendly, knowledgeable staff is all you need and is what you have. Keep up the great work! ??????Tamara E.
Le client n'a pas laissé de commentaire.Robert M.
4th time trying to rent and there is no vehicle when I arrive. Customer Service was great but, I found it very unnerving driving a 26 footer when all I required was a 10 ft truck. Local u haul companies in Thunder Bay are subpar to say the least !NANCY S.
Le client n'a pas laissé de commentaire.Farbod G.
She at first said she has re-routed the drop off but we were never advised so so took the trailer anywayTara S.
Le client n'a pas laissé de commentaire.Brittany G.
In the time we're in right now with c-19 the truck was not as clean as I would have expected. It was tidy inside but you could see that cab could have had more detail paid to it. The outside of the truck was not washed. Other than that the ramp and back door worked fine and the truck ran wellKaren M.
Ed from Winnipeg was great. He fixed everything and made it work.Ed S.
Fantastic service, super friendly and helpful.helen C.
I can't think of any.marlene B.
Friendly lady and very efficient.Terry K.
She said what the bill should be and was bang on.No hidden last minute cost like other places!!!! Definitely will be back anytime I have something to move. ThanksDEREK CYRENNE R.
The staffperson at Blackfoot Bait was so helpful! Thanks very much for making it easy and lear for me!Rob T.
No complaintsConnor B.
Le client n'a pas laissé de commentaire.STEVEN B.
Advertise your prices better. I do not understand how I got charged 194 $for a not even 48 hour rental and returned the truck with more gas than received and still got charged that much. Curious as to if I will be receiving some sort of credit?Myriaha M.
It was really annoying going to the bait shop to start the checkin process, then drive over to the lot to co firm my truck was there, only to drive back to the bait shop to grab the keys, and finally head back to the lot to grab the truck.Richard T.
Worst service ever. Not professional, their app is a crap. They charged 22 $extra saying I didn't return it the way they want. I don't know why U-haul each and everyone in Thunder Bay (except Rick's Auto) are so pathetic???Syed A.
Absolutely nothing, best service ever!maria M.
Very friendly and super fast service. No bs.joe V.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.annette W.
Le client n'a pas laissé de commentaire.Dana W.
Vans need winter tires! Barely off the road and got stuck!bill U.
Le client n'a pas laissé de commentaire.LILLIAN J.
Le client n'a pas laissé de commentaire.Evelyn or Richar F.
Le client n'a pas laissé de commentaire.Alexis B.
Le client n'a pas laissé de commentaire.fred E.
The whole rental experience was fantastic. Location was great, super friendly and helpful.erin B.
The rate doubled in 20 days. We rented in move to Thunder Bay on September 4, 2019 paid 300 three weeks later we moved back to Heron Bay the price doubled to 600.00....why did the price double. We are on pension.frank M.
Le client n'a pas laissé de commentaire.bronwen M.
Excellent customer support and information. Would recommend Blackfoot Baits without hesitation.Theodore G.
Absolutely nothing.. they are amazing and well organized and fast and most of all polite. Christine is number 1 in our booksrichard G.
I could not speak with a person to reserve a truck so we had to do it online. We reserved a truck from a different location online but when someone finally got back to us there were not any there available. There were no trucks big enough even though we previously reserved a larger truck. Had to move a 4 bedroom house in a 15' truck which meant a lot more km's added. We were given a discount to remedy this, but I feel that if u-haul was better organized in general people would know what is available where and when. The 24/7 pick up was supposed to take 10-15min and took 45 minutes for them to verify us. We had to call the number on the back of the truck. The truck was clean and the representatives that I spoke to were kind and tried to be helpful.Carrie W.
great servicewilliam U.
Customer service again for the third time in as many weeks was above exemplary.DARIN M.
Le client n'a pas laissé de commentaire.Jennifer S.
Good morning where to start let's see Bad day started August 12th pick up my U-Haul truck 26-footer . I have to pick it up on Cumberland Street at Blackfoot bait at 4 they said I have to use a U-Haul app share so I did logged in did not work called you guys 12 times this app was not going through I lost two and a half hours of moving you finally log me in on your end to get this truck going it was 6:30 . The only thing good was the 2 day move. So with this problem I should be compensated with this problem of this app I like to deal with customer service face-to-face and hand me the key.rating out of 5 is going to be 1 bad sorry about that . Needed more information contact me at 807-632-3513Daniel F.
Worst experience ever. The electronic sign in didn't work. I wasted 1,5 hrs waiting and talking to Uhaul on the phone. Sign in never did work. I WILL NEVER USE YOUR SERVICE AGAIN. I RATE THIS COMPANY-5 starsdrew N.
My experience was great. All the staff for the U-Haul rental and the Bate shop were friendly and very helpful. Would use you again if ever i had to move. Mercicheryl S.
Couldn't ask for better customer service. Rented there twice in one week wish there was some sort of recurring customer discount but will rent there again... GarantiDARIN M.
After using truck share on my phone, I got to the key part and had a lot of difficulty getting the key from the bait shop. The issue was that the person working there was not a uhaul representative and couldn't give me the key. It would have been better if the key was in a lock box. Also, the oil light was on in the dash the whole day. Needs an oil change.Jennifer G.
Owner went out of her way to accommodate a customer.DARIN M.
Le client n'a pas laissé de commentaire.Darlene B.
Le client n'a pas laissé de commentaire.Ifeanyi N.
Le service a été excellent. The woman was helpful especially when we ran into some booking issues. She happily went above and beyond to see what she could do for us. I will absolutely use Blackfoot's Bait again, and I highly recommend :)EVONA K.
No comment, all was wall thanksSaul G.
The owner was very nice, polite and great customer service IChristine A.
When a customer pays for equipment like dollie it should be in the truckLinda P.