Le client n'a pas laissé de commentaire.
Sharon O.
Customer Reviews for Blue Angels 2
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The owner lied to us. We dropped off equipment to him and was told that we wouldn't have a fee for dropping in a different location than we picked up. I was charged an additional 200 $+ for it.
REBECCA C.I was lord to by the owner. He said I could drop off equipment there without a charge but I was charge a fee of over 200 $. Do not trust him. He just wants equipment.
REBECCA C.The Blue Angels Uhaul local ion should be closed. There was no assistance on connecting the trailer and when I asked if the tires were aired up the site owner said he had no idea. The trailer had rocks and red mud and took me 30 minutes to clean as I was hauling furniture. One tire was 20 pounds of air low. You folks owe me 25 $for having to clean the trailer before I used it and which caused me to have to load furniture in severe rain storms. I was in Fort Walton Beach Florida and stopped at another Uhaul store they printed out the Managers name and told me that Blue Angels was a full service location, which is BS, because the site operator/owner says he is only a drop yard for Uhaul. I have used Uhaul in previously and was used to a fair level of service. Blue Angels is the type of Uhaul location that will put you guys out of business. In addition the access to the road is a steep grade on a slope with gravel. Blue Angels is primarily a small building sales location, with no customer service for Uhaul customers. 256-527-1075 call me, I would love to hear from you guys.
WILLARD M.Nothing everything was well run and extremely efficient.
LEO M.One customer service representative at Blue Angels 2 working with another customer resulted in a 20 min wait while he finished that process. No contact from U-Haul or Blue Angels 2 identifying the change in pick-up location resulted in a 3+ hour delay while U-Haul scheduling tried to find the asset to rent to me.
JEFFERY M.Trailer was bowing. Probably overloaded at some point. Honestly, it looks like it could give at any moment. Staff was super friendly and helpful though
JOSHUA W.Convenient location off of County Line Rd. Owner is great - super friendly and helpful. Pulling in and out is a bit of a challenge as the entrance is gravel and on an incline that does not meet level with the main road. Other than that I've used them twice and will use again!
ERIK S.The big issue I had was I had one drop off location confirmed after I made my reservation and picked up the uhaul and then it got switched to a new location at some point after that. I went to drop off at the original location and they would not accept it and then I had to find the new location. Wish this would be confirmed up front and not changed after the fact.
James F.Website allowed me to enter check-in information ahead of time so picking up the rental was very quick. Emailing the contract also sped up rental pick up. Vehicle turn-in was just as efficient. Easiest rental process I have ever had.
Charles J.Very friendly and convenient. Excellent uhaul location!
MICHAEL W.Very helpful and friendly.
AARON L.I can't truly answer this question because NO ONE ever answered the phone when I tried to reach them. I needed to deliver the trailer on Sunday when they were closed and was not ever contacted by them and when I tried to call them to verify my return NO ONE would answer the phone. I have been charged additional fees and I would like to discuss these fees with who ever made the charge. But since I can't reach them I will need to drive all the way over there to discuss it. I have been trying to communicate with UHaul and have had to hold on the phone for well over 3 hours to try to get some questions answered. So for that, I'm not terribly happy.
JACQUIE A.Worst experience I have had with U-Haul. The employee was rude and unaccommodating. We rented a 6'X12' trailer and the lights did not work. Not because of anything on our end but the bulbs were burnt out. The worker told us to take another one, which was the only thing left on the lot and much smaller. Everything worked but we ended up having to make 2 trip to do what was needed for our move. We had to go to another city to move and had to make that trip twice. Hours were wasted and we were in a sever time crunch and almost missed the deadline because of the 2nd trip. We also ended up having to work in pouring rain on the 2nd trip. EVERYTHING about this move was horrible and it started with not having the right equipment from your establishment. Maybe I would not have been so upset if the worker had apologized but he acted like it didn't matter. It would have also been nice to get a discount for the inconvenience. Even a coupon or something!!!!!
MARSHA J.I rented a 26 foot truck. It was clean from the previous user but the engine ran really bad. It had a real bad miss in the engine causing poor performance and bad gas mileage. Also I was charged 5,00 $ for a "Safe Trip Fee" That was never talked about but charged to my account. I did by the Safe Move Insurance but have no idea what the Safe Trip fee is nor would the manager tell me what it was for. I am not happy due to lack of customer servie and excess fee charging.
JOHN S.Very quick and friendly sevice
SHORRON W.DO NOT charge a rental fee if the person comes back 15 minutes later and tells you the van they rented will not be big enough to move the machine. I got charged for a van I was not able to benefit from. I had to do a whole new rental for a larger truck todayâ€"which worked out finally, but 36 dollars I may as well have put it in a tin and set it on fire. I would like my 36 dollars back, please. Troy May
TROY M.great experience
RONALD T.Inside of truck windshield coated with nicotine. Surfaces were sticky to the touch. Can smelled so bad that I could smell it on my clothes hours later. There was also a dash warning about a tire being low. Rep told me that it had been reported to U-Haul and that the sensor was bad and to drive it anyway. I didn't report the bad vibration at 50 mph because J thought it was due to a low tire. A handrail at the office entry would help us old folks with the stairs. Driveway entrance and exit are rough on vehicles.
GARY B.Very friendly service.
Travis A.Nothing to improve. Service was fast and easy. Even with computer issues. Will definitely come back when I need a trailer again.
RAKANEM M.Hard to find parking
CASEY C.Customer service wait too long. Communication very poor. I wouldn't rent again on account of your failure to communicate. 30 minutes first time 45 minutes second time
GARY T.I have rented from this location several times. The gentleman is always friendly and very helpful. The only challenge for me is finding his location within the Uhaul website. I live very close to his location, but when I look up places to rent, on the Uhaul site, it rarely shows his business. I have to search his business name specifically to find him.
BRENT W.easy pick up, easy drop off.....
JOANNA S.Great customer service!
Lakima B.Excellent customer service and location is good, except the entrance/exit is graveled and very steep. We had a hard time getting out of the driveway with our truck pulling a trailer. Other than that, a very good experience. I will recommend this Uhaul to my friends and family.
MITSUYO F.Great experience,
Kathleen S.Change your extortion scheme and go back to what you used to do and have every gas tank full when picked up, requiring customers to bring it back full. Uhaul's new 1/2 full tank policy has a high probability of failure for the customer. To guess when pumping gas into a tank how much is needed to get to 1/2 full either leads to less (penalty charge to customer) or more, which results in free gasoline for uhaul (contract states the customer gets no credit or compensation for additional fuel). This small operational policy change must net u-haul millions of dollars in revenue annually over and above rental charges.
Nancy S.No comments at this time.
RAMON C.Correcting the mistake from a review I did before when it was meant for a pickup location in florida. Recommend this place for any uhaul needs. Staff was professional and extremely helpful. If I need anything uhual again this with be my go to.
TIMOTHY P.Please see previous comment regarding how terrible Uhaul.com representatives were with me!
ROBERT L.You had to use the online turn it parking lot was horrible and I'm worried about getting charged for something
Timothy P.We had no problem. We rented and returned back to same location everything was smooth
LEVONIA J.Parking was a mess. Gravel lot uneven, almost no lighting at all.
CHADWICK J.The gentleman that I talked with was very professional and helpful.
KENNETH W.Outstanding customer service!!!!
L C T.Best uhaul dealer I have ever dealt with! Won't use anyone else ever again.
Todd M.Not all equipment that was paid for was found inside the truck. I was not contacted by any representatives when I submitted that information.
Nicholas M.Easiest rental ever friendly fast service. Highly recommend
HEATHER T.Great customer service eazy in & out experience
HEATHER T.Nothing. This particular partner was very well organized and friendly. If I need a U-Haul again in the future I will be back!
James Z.The gentleman that setup the rental was very condescending regarding getting rental insurance. He must have asked me at least 6 times "are you sure you don't want the rental insurance?". Then before I was driving off, he mentioned to me at least 4 times "I hope you have a SAFE trip", like he was trying to jinx me, or get me to buy rental insurance. As far as the equipment goes, one of tires was out of balance pretty bad.
JASON H.Overall great experience. Wouldn't hesitate to use service again.
REGINALD H.Owner is very nice guy, very down to earth and great conversationalist! Would recommend location to any one!
Addonis H.The place was clean and easy to find but not easy getting in or inviting. Had to call to get assistance in what to do but the attendant said to just drop the trailer in one of the empty spaces. Wish he would have come out to assist. I have a bad back so it it was not to easy for me to on-hook the trailer.
EDWIN G.The manger was very nice.
WILLIAM G.We requested that the trailer be checked in while we were there to return it, and the attendant indicated he was too busy to bother with it at that time. It was checked in later without issue, but my preference to be there in case anything came up was not honored.
Richard G.Again Disappointed that we had to drive 30 minutes to drop the trailer off....as we passed at least 5 other UHaul locations on the way
LEE C.Staff was very nice
Kevin D.