tisha J.
Customer did not leave a comment.
Customer Reviews for Blue Angels 2
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Blue Angels 2
Emily S.
I originally wanted to pick up from Safe Mini Storage on Madison Blvd and went to that location, as chosen when reserving a trailer, only to arrive and be told that they do not keep trailers. I was then directed to blue angels
joyce F.
The owner was extremely helpful 2nd obliging when I had to change my pickup dates. Would definelty use again if needed.
Linda G.
Very friendly and helpful
veronica R.
Phillip is awesome!! So helpful and great customer service.
Tom J.
Over all good experience.
Kristi B.
Location was not easy to get into or out of. I would have chose a location further away to avoid trying to maneuver into their lot and weave around buildings.
Jeff W.
Blue Angels 2 was fine to work with. I was originally confirmed to have my pick-up at Curtis Motors at 25845 Hwy 72 W, Athens, AL. But when I got there for my 9:00 AM pickup it had been rented to another customer. I HAD A CONFIRMATION PAPER IN MY HAND. This is the worst treatment I have ever gotten renting a trailer. They should not even be allowed to have a franchise. Maybe what you could to is honor the commitment U-Haul makes to customers regarding promises to rent trailers at certain places at certain times. I'm done.
John A.
The vehicle was ready and clean. Picked it up using the app which wasn't bad but had to wait 10 minutes to get approval which took some prompting on my part. Entire process was 20 minutes. Should be quicker.
Cheryl W.
The lock on the back wouldn’t unlock on the roll up door, so I had to call Uhaul and wait an hour for roadside assistance to cut the lock off.
JC M.
The location and equipment was great. The UHaul helpers I got thru the website were awful and I'm going to pursue legal counsel.
susan W.
Felt like self service operation. Working other opportunities and not very helpful.
Timothy S.
Blue Angels is very easy to deal with! The owner is Fantastic!
James F.
Multi use facility with crowded space for pick up and turn in. Agent was knowledgeable and helpful. He ensured a safe rental and operational experience.
Phillip Y.
ABS light would illuminate a few minutes after driving. The mom's attic area of the truck leaked causing some of our cardboard boxes to get wet.
Jeff J.
Send Everyone to this location. Such a wonderful experience!
STEPHEN G.
Great owner
ERIC M.
Very personable, great customer service.
Deena Y.
Uhaul called us with a change in pickup time at 6:30 a.m. That alone was not good. We were already driving over 30 minutes to this location. So long story short, we had to go to 3 locations and drive almost 2 hours to pick up a truck that wasn't even the size we ordered. The guy that we got the truck from informed us that the truck was already rented but gave it to us and stated that somebody will be angry tomorrow when they come for their truck and it's gone. Our truck that they FINALLY routed to us was already reserved for somebody else but dispatch made him give it to us for our trouble. He was great. He was trying very hard not to be negative about the company.
tamala N.
The ssleman was extremely personable and kind. He helped us get what we mated, corrected errors that were made online by rep the night before and hit us out quickly. I’ll defiyuse this location again.
james C.
Friendly. Customer focused.
Amy M.
HORRIBLE EXPEREINCE. I RESERVED MY TRUCK DAYS IN ADVANCED AND CHOOSE MY LOCATION. IT STATED THE TRUCK I WANTED MIGHT NOT BE AVAILABLE BUT I CHECKED THE BOX THAT I WOULD BE OKAY WITH AN ALTERNATIVE TO WHAT REQUESTED. ALSO REQUESTED A APPLIANCE DOLLY. GOT TO THE LOCATION AND ALTHOUGH WAS LISTED THERE NOTHING I HAD REQUESTED WAS AVAILABLE. I WAS TOLD I COULD GO AN ADDITIONAL 8 MILES AWAY TO ANOTHER LOCATION. HOWEVER WHEN I CALLED THE ITEMS WERE STILL NOT AVAILABLE. I WAS SENT FROM THE ATHENS LOCATION IN THE FIRST PLACE BUT STILL CHARGED 45 MILES. I HAD TO GO TO THREE DIFFERENT LOCATIONS TO FIND AN APPLIANCE DOLLY. I WAS NOT HAPPY TO SAY THE LEAST. CONTACTED AN AREA REPRESENATIVE DEREK WHICH WAS USELESS. I WAS TOLD BY ONE PERSON THAT THE $50 GUARNTEE WAS A JOKE AND NEVER HELD UP TO. I FOUND OUT UHAUL HAS A CLASS ACTION LAWSUIT FOR THIS. VERY VERY DISAPPOINTED. CUSTOMER SERVICE WAS HORRIBLE. NEVER AGAIN WILL I RENT FROM UHAUL. I HAD BEEN USING UHAUL FOR THE PAST 25 YEARS, WE WILL BE USING BUDGET OR SOMEONE ELSE FROM NOW ON.
chris B.
The mix of corporate control and local created issues. The site had difficulty with the cooperate rental web program when trying to rent. Also, the size of trailer I wanted is apparently being phased out, requiring me to go up a size. This was an inconvenience. I would have preferred the smaller size instead of the 6X12.
JOAQUIN R.
Your website sucks. I needed to rent a trailer but I could not find out where the trailer I wanted was located. Considering I am a software systems engineer and I can't make it through your website to get the information I need, I would rate it as a F.
Donald G.
Very courteous and helpful in taking care of the turn in.
Norman M.
Needs larger parking area.
Joseph M.
I will use this location again. Owner is very friendly and makes sure that you are taken care of! Great service!!!
Keith F.
Great truck and great customer service. No problems at all.
Latoya J.
It was absolutely great!!!
Marsha D.
I don't see how you could improve upon my experience! Best customer service ever!
Danny R.
Friendly service.
Daniel K.
Very friendly and nice and customer focused. Great experience. I would definitely recommend using Blue Angels 2.
Chris M.
Very fast and easy, professional service.
joseph M.
Phil was great. I'd recommend Blue Angles 2 to anyone. I'll be back.
Tanner W.
Pleasant business owner. Great location.
sean D.
Outstanding operation. Really helped me out of bind. Thank you so much Phillip Adair. I will be back.
Douglass B.
Truck had engine light on location told me to go ahead and drive. It did not breakdown so no problem.
Younggi S.
Very nice!!!!!
jimmy M.
Nothing really, very knowledgeable folks here. Extremely professional
BENJAMIN T.
Extremely rude and unprofessional
Gary H.
The entry way is rough if you are in a small car.
Joshua S.
so friendly and easy to work with....thanks
taj T.
Very dissatisfied with the service I receive. The communication of the employees was horrible. I had to go and pick up a truck in another city and lost a lot of time. I probably won’t rent from this company again.
Jason P.
The location and truck were great. The main U-Haul customer service was terrible and I incurred double the charges and time I expected due to a miscommunication between their separate in-town and one-way systems.
Brian K.
The drop off location was not the one I selected. I had to take my time and money to pull the trailer to a different location than what I told yhe person when I picked the unit up. Wasting my time and money is not acceptable, especially after a long trip and in the middle of an expensive move!
JAMIE H.
Very friendly service! Great people!
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