Customer Reviews for Blue Angels
(Concessionnaire U-Haul dans le voisinage)

430 évaluations

10114 County Line Rd   Madison, AL 35756

(256) 850-4193

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(256) 850-4193

10114 County Line Rd
Madison, AL 35756

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Phillip is the MAN! Excellent customer service every time

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kash P. 
Évaluation :
5

I've rented from U-Haul many times, but this one was among the very best! I'll definitely be a repeat customer here!

Patsy P. 
Évaluation :
5

One of the best experiences I have had with a Uhaul location.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
3

There was no dolley We requested pick up in one location but we were assigned another

Gopi K. 
Évaluation :
5

The owner is great and friendly. He was really helpful

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Only thing I didn't like was not being able to reach the right person to book another truck bc I had to return mine. Kept getting transferred.

DEDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor M. 
Évaluation :
2

Minimal staffing; no moving supplies; had to rely on help from a regional manager to complete rental agreement. No help with hookup arrangements for trailer.

John B. 
Évaluation :
5

Very friendly

Vikki M. 
Évaluation :
5

This was the second pick up location i was given. The people that worked at the original pick up location didn't bother to show up for work so i had to drive 50 miles out of my way to get to the second pick up location.

Nick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
3

Entry and exit requires turn around rather than pass through. Everything else exceptional service. Will use again.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
3

maintain your equipment so that tires do not get blown and your customer is left on the side of the road for 4hrs while waiting for a customer service to answer the phone, call you back with a provider, have the provider call you, then have the provider show up and then finally fix the tire.. absolute freaking nightmare will not use uhaul again.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dexter Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

I didn't have the equipment I asked for but it was super short notice and I didn't really need it anyway. Overall, fantastic place/service. I'll definitely use y'all again.

James S. 
Évaluation :
2

The previous renter was late getting back. When they finally arrived the truck was almost empty. The customer was not required to bring the truck rental back filled with gas.

VALERIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan C. 
Évaluation :
5

The ratchets need oiled every so often, very stiff.

James E. 
Évaluation :
5

I was upset and inconvenienced by reserving it at US 31 South at 10 am yet it was not there. I had to drive to Madison (out of my way) to pick up uhaul. Also not aware that I needed an adapter. I tried to call uhaul for some type of discount for the hassle to no avail after being told initially that there weren't any discounts for military. Both declines are upsetting.

Stacy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Amazing service

LaTrice T. 
Évaluation :
5

Great guy smooth process

danny H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeOnah N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emilio Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA S. 
Évaluation :
5

everything is excellent

MANUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy F. 
Évaluation :
2

The entrance is very steep and undeveloped. It would be nearly impossible to get in and out of in wet weather. The lot is an unorganized, crowded jumble. Maneuvering with a large, unfamiliar truck was intimidating. I would not use that location again, because of those conditions.

Teri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALY B. 
Évaluation :
2

I had no Chan where to park the truck. Storage units were everywhere and there was no clear parking area.

Angela I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS H. 
Évaluation :
1

The first truck I tried to rent ran like crap. It had a empty qt of oil in door. Mud covered the tires and the truck it self was beat to crap. I called uhaul they said they could not do anything except send out roadside. I was on hold for an hour for them to tell me that then they had to call me back 30 min after that. Then I called customer support and they hung up on me. Finally after theb3rd attempt they canceled my reservation and I was able to get another truck at the same location but it was parked where it was really hard to get out. Then it needed an alignment and rode rough as all get out. This is by far the worst experience I've ever had.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desnatie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIANCARLO D. 
Évaluation :
2

The gentleman was not listening to me at all. There was no effective communication between us. Every time that I talked he would cut me off or talk over me. Finally we got to talk about the service in which I needed assistance with, then he said he couldn't help me. Also he offered the insurance and I declined but he still charged me. I didn't notice until I left and ask another representative over the phone, who I called to change my drop off location. He was not helpful at all.

ANTHONY C. 
Évaluation :
3

Please don't charge customers for equipment that they didn't use. I asked for (and paid for) two dolleys to help move big appliances and they weren't on the truck. The guy at the desk when I turned the truck in said that I couldn't have them because when I picked it up after hours, people will say the dolleys weren't on there when they were and people would still it. Problem is, I paid for the equipment and didn't receive it. And I got no refund or credit for it. So I paid for equipment I didn't use. It's frustrating.

Courtney B. 
Évaluation :
3

Entering into the lot from the highway was a bit of a struggle. The entrance apron was non existent Straight off of the road and a little steep down hill grade on a busy stretch of road .

GREGORY W. 
Évaluation :
1

There was only one person working at this location and he was busy showing buildings to people - which we didn't know at the time as we couldn't see them from the office area. When we tried to call, there was no answer - we could hear the phone ringing inside. Then, he misrepresented the insurance options and told us that if anyone hit any part of the truck except the cab, then we were not covered unless we purchase the more expensive insurance. Also, someone tried calling my husband AFTER he picked up the truck to find out why we haven't picked up the truck. Finally, the milage was WAY incorrect on the receipt but we couldn't verify that because we were NOT given anything in writing. I was at home caring for my elderly mother - they emailed it to me but didn't tell my husband that they did.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE B. 
Évaluation :
5

Always a Great experience at Blue Angels!

KENDRICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey R. 
Évaluation :
5

Fast and easy - equipment was ready when requests and the staff was prepared to do the check-out paperwork and inspection. I was in and out in ~10 minutes. I made my reservation 1 hour ahead of time and this short turn was not an issue for the staff. Finally, they had the only 12' trailer in all of the Huntsville/Madison area as well as what appeared to be at least one each of every other trailer and truck type - very well balanced inventory!

JOHN Z. 
Évaluation :
3

I MANAGED SMALL BUSINESSES FOR 45 YEARS, SO I AM PROBABLY MORE CRITICAL THAN MOST PEOPLE. THERE IS MORE THAN ONE BUSINESS BEING RUN OUT OF THIS LOCATION SO I DID NOT THINK IT WAS VERY PROFESSIONAL. I AM JUST RATING THE LOCATION. TRUCK WAS RETURNED ON SUNDAY SO DID NOT ENCOUNTER ANY PERSONNEL.

MICHAEL C. 
Évaluation :
1

Worst experience I've ever had with service a company I reserved a 12x6 trailer WiTh a ramp. All they had was a beat up trailer with no ramp. I left with the trailer, drove home and quickly realized that I needed a trailer with a ramp. Returned immediately to Blue angels and got a smaller trailer. Even though this would require two additional 40 mile round trips, I had no choice. The person at blue angels said you are good to go but uhal did change a day for the other trailer since you left the lot. I asked her to refund the charge and she said there was nothing she could do only uhaul could do it. She got uhaul on the phone the phone and handed the phone to me. The person said that she couldn't do anything, that it had to go to another department. She did connect me to the department but a message said that the wait time was 45 minutes to an hour. I handed the phone back to the blue angel rep and left I then called Amex and told them any changes at uhaul would be disputed. Amazingly bad experience. In today's world this should be easy, yet uhaul has made it so bad that it's easier to buy a trailer, use it, and resell it. You should be ashamed

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELHEINRICH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN C. 
Évaluation :
5

quick, efficient, and no hassle.

MICHAEL G. 
Évaluation :
5

The gentleman who checked me out was extremely efficient and helpful. He even allowed me to park my personal vehicle under a covered parking spot during my rental. I used the web check in at the completion of my rental and was very impressed with the great use of technology.

EDWARD A. 
Évaluation :
5

Employees made the return very easy

James B. 
Évaluation :
5

Great service! Will use again when needed...

WALTER L. 
Évaluation :
3

The uhaul app picture transaction would not work on Android. I was fortunate that my wife was with me and had an iPhone. Spent 20 minutes trying to figure it out.

Brett B. 
Évaluation :
5

I had to rent a Trailer, it was on time it was ready and the owner of the business is so nice. I actually even left my cooler and he held it for me the service experience was hands-down great!!! Thank you Uhaul!

JAMES W. 
Évaluation :
5

The truck needs an alignment job. I am a very experienced driver of 20 plus years, but if an inexperienced driver drove the truck. This could cause an accident.

ARNOLD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon O. 
Évaluation :
1

The owner lied to us. We dropped off equipment to him and was told that we wouldn't have a fee for dropping in a different location than we picked up. I was charged an additional $200+ for it.

REBECCA C. 
Évaluation :
1

I was lord to by the owner. He said I could drop off equipment there without a charge but I was charge a fee of over $200. Do not trust him. He just wants equipment.

REBECCA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON M. 
Évaluation :
1

The Blue Angels Uhaul local ion should be closed. There was no assistance on connecting the trailer and when I asked if the tires were aired up the site owner said he had no idea. The trailer had rocks and red mud and took me 30 minutes to clean as I was hauling furniture. One tire was 20 pounds of air low. You folks owe me $25 for having to clean the trailer before I used it and which caused me to have to load furniture in severe rain storms. I was in Fort Walton Beach Florida and stopped at another Uhaul store they printed out the Managers name and told me that Blue Angels was a full service location, which is BS, because the site operator/owner says he is only a drop yard for Uhaul. I have used Uhaul in previously and was used to a fair level of service. Blue Angels is the type of Uhaul location that will put you guys out of business. In addition the access to the road is a steep grade on a slope with gravel. Blue Angels is primarily a small building sales location, with no customer service for Uhaul customers. 256-527-1075 call me, I would love to hear from you guys.

WILLARD M. 
Évaluation :
5

Nothing everything was well run and extremely efficient.

LEO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajaymehul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN P. 
Évaluation :
2

One customer service representative at Blue Angels 2 working with another customer resulted in a 20 min wait while he finished that process. No contact from U-Haul or Blue Angels 2 identifying the change in pick-up location resulted in a 3+ hour delay while U-Haul scheduling tried to find the asset to rent to me.

JEFFERY M. 
Évaluation :
5

Trailer was bowing. Probably overloaded at some point. Honestly, it looks like it could give at any moment. Staff was super friendly and helpful though

JOSHUA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH B. 
Évaluation :
5

Convenient location off of County Line Rd. Owner is great - super friendly and helpful. Pulling in and out is a bit of a challenge as the entrance is gravel and on an incline that does not meet level with the main road. Other than that I've used them twice and will use again!

ERIK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evan B. 
Non les évaluations ont été soumises pour cet établissement.

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