Customer Reviews for Blue Box Shipment
(Concessionnaire U-Haul dans le voisinage)

111 évaluations

1362 E Thousand Oaks Bl   Thousand Oaks, CA 91362

(805) 728-1836

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(805) 728-1836

1362 E Thousand Oaks Bl
Thousand Oaks, CA 91362

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Uploading photos on the Android uhaul app doesn't work. I had to use a web browser

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATISHKUMAR H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHY T. 
Évaluation :
3

If it's contactless why do you still have to get the keys from a person? Also I pod for a dolly and it wasn't in the truck we had to call and go back

Christopher G. 
Évaluation :
3

The representative at this location needs to explain the return process better as he told me to just drop the key in the box but said nothing about having to do the online return process before dropping the key in the box, which I ended up having to call customer service. I admit I didn't read the instructions on the box though.

Christopher C. 
Évaluation :
1

The place where I returned the truck to, the person tried to rip us off saying we owed 508$, because we were "1051" miles over. I had to go back inside and get a refund because that was way off, we were only 51 miles over, so the total was 78$. So I believe he was trying to make us overpay and hope we didn't notice anything. That was unacceptable and If I was the owner of the company I would have him looked at or fired. Other than that the experience was fine.

Dillon B. 
Évaluation :
3

The van was in fine shape and was just what I needed. The folks who signed me in and out were fine. But the location-- the office-- is in a flower shop. We drove in, looked around, found the trucks and vans, but wandered the strip mall looking for the office and not getting much help at first, as if no one else in the local shops knew either. I understand they'll be moving locations in a few months, so perhaps they don't want to spend any money in this location on signage, but if the third person we asked hadn't known, I would have left and gone somewhere else to rent a vehicle.

GREGORY E. 
Évaluation :
5

Everything was great. Very friendly and helpful staff

ZACHARY N. 
Évaluation :
5

No issues

James D. 
Évaluation :
5

When I got there, Max was great and so was the other guy who checked me out at 4:45 pm

LARRY S. 
Évaluation :
3

Truck that I was given was not the truck in the pictures that I had to confirm damage/no damage before we drove away from the curb. I pointed this out to the owner/manager and he didn't care. The truck in the picture had a pristine front bumper, while the truck I was given had a front bumper with many dents and scratches. I pointed this out to him and he said they were marked already. I pointed to 2 that weren't marked and had I not I could have been blamed for them! Communication was very poor!!

LARRY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca P. 
Évaluation :
4

It not about the business where I rented the truck they were good but it's about the location inside a very crowded strip mall, when I had to return the truck there was no parking space.

JORGE G. 
Évaluation :
5

More hours

ROLAND W. 
Évaluation :
5

Excellent service à la clientèle. Super helpful and lovely to work with. We will utilize this location for all of our truck rental needs. Merci!

MELISSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROB K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD H. 
Évaluation :
1

The gas level was exactly as it was when it was taken but he charged $25 for gas. Terrible customer service. Would not answer the phone. Will never deal with this location again.

SAEED T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAMILLE K. 
Évaluation :
4

The vehicle was filthy and the windows were so dirty that it was difficult to see out of them when the sun was shining on them. The parking brake release lever was nearly completely pulled out of the dashboard. It was operational however. The rest of the van seemed to be in good working order.

Douglas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
3

The equipment was clean & in good order. The staff was friendly & efficient. But this store is in a strip mall with a very small & tight parking lot. We will probably pick an easier u-haul location next time.

LAWRENCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAID E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristine L. 
Évaluation :
5

Ali was very accommodating and professional!

SCOTT M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARCBRIAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
4

We will definitely use this uhaul location again. Everything flowed ‘by and they were professional and nice. We will be calling them to reserve a truck/van sooner rather than later! Thank you !

LYNN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
4

When I ordered the truck over the phone I asked for a 15 foot but I received a 10 foot fortunately it worked out. But it could've been a mess.

RONALD Z. 
Évaluation :
3

Nice people. Quick checkin and checkout. Accurate invoice.

JULIE LYNN F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERIC W. 
Évaluation :
5

Max and his team are awesome. Very polite and courteous. Great place for all your moving needs. Shane.

SHANE S. 
Évaluation :
5

It was a very easy experience from start to finish. Online scheduling, pick up and drop off all went smoothly. Definitely recommend!

MICHELLE K. 
Évaluation :
5

Very friendly and helpful , professional staff!

ARDALON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARA B. 
Évaluation :
5

Can't think of a thing! Very pleased with the experience, thank you!

JANET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANA M. 
Évaluation :
1

I would NOT recommend this location. My time frame was 1 to 5. I was only moving one chair locally so I didn't need the full 4 hours, so I went at 2 and when I got there the gentleman had already left me 2 messages (not pleasant and sort of frightening) saying that I wasn't there and he was leaving. When I called him back he said I was late and that he had already left. but he would come back, and when I got there he started to berate me, if I had not been with a male companion I would have left. I was able to get my rental, but then he said I couldn't pay cash, like it says on the website, because he would not be there at drop off. He said he had my card from the reservation and that's what he would charge. I have rented from many different locations, but this one was the worst I have ever been to with horrible customer service. I was even nervous to post this thinking he might retaliate and charge my card more! But people need to know not to go here.

KIM S. 
Évaluation :
3

I paid $100 to rent a Uhaul for 4 hours. It would have been much less $ to rent from Home Depot.

GENE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN M. 
Évaluation :
5

Couldn't get the return function of the mobile app to work. Fortunately, the franchise was open when I returned the vehicle and the franchisee processed the return.

Steve G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
3

Uhaul was awful. This location was great. Uhaul called 30 minutes before our reservation and said they didn't have the truck I reserved a just said they would call when one is available. My family was moving that day!!! We needed a moving truck. They only gave us a 10 ft truck when we wanted a 15 ft, so no ramp and we had to make multiple trips so more miles traveled and they ended up charging $1,19/mile instead of me our agreed term of 0,99/mile. Awful experience. Luckily the location we did get the truck from was very friendly and saved our day.

JAMES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI K. 
Évaluation :
4

I'm hoping this was only a fluke, but the van I rented was filthy on the outside and only had a 1/4 tank of gas in it when I picked it up. The small amount of fuel wasn't that big of a deal, but I was surprised at how dirty the van was as I've always had good luck with your vans being reasonably clean.

THOMAS M. 
Évaluation :
2

The Vehicle windshield & mirrors was not clean to a level that it had safety concerns driving the vehicle after sundown. We had to stop and wipe the inside and out side of the driver side to make it safer. Please wash the vehicle exterior periodically.

ARUN A. 
Évaluation :
3

Hard to find. No signage. Slow service even with online check in. Truck had other customers masks inside so clearly not cleaned.

Jessica N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brendan C. 
Évaluation :
5

Present and sell padlocks. The counter reps were the best, great people, very professional and pleasant. I wish they had asked me if I needed a padlock, I had to stop and buy one. They would have sold me one.

ALFRED G. 
Évaluation :
3

Truck was very dirty, windows etc. I bought gas moved the needle to where I got it, still charged $11 not worth the head ache fighting...either have it full or not, anything in between is lazy...

MICHAEL KEITH H. 
Évaluation :
4

I'm glad to help a small business - very nice service.

GERRIT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERI P. 
Évaluation :
3

Friendly service, easy and quick transaction, new van.

BRADY S. 
Évaluation :
5

Great prices!!! Friendly customer service.

RENE A. 
Évaluation :
3

Very hard to locate since sinage is for a flower shop. Only u haul flag on Very busy corner. Told us to have it back by 1:30 bur had a reservation for someone else at 11am. Harassed by corporate office to bring it back with constant phone calls and texts.

ROBIN B. 
Évaluation :
5

Everything was ready for me at pick with zero issues. I appreciated the friendly service.

SUMMER D. 
Évaluation :
2

The mobile/online booking system is terrible. The idea is it is supposed to be more convenient... it's worse for the customer, and easier for the uhaul operator. It would have been MUCH easier to just walk in to the location rather than use the online experience.

Russell F. 
Évaluation :
5

Excellent service, excellent pricing, followed safety protocols, and wasted no time. In addition, the location offers mailing services and fingerprinting services for DOD/ FBI/ sports & school approvals, as well as gift wrapping. It exceeded my expectations in every way. Merci.

KARIE R. 
Évaluation :
5

The owner was friendly and professional I could not have asked for a better person to help me

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
5

Very good customer service and experience. I will use them again.

Earl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI K. 
Évaluation :
5

Post uhaul sign in front.

RICHARD N. 
Évaluation :
2

The location is a flower shop. The owner is rude. He checked me in and lied about fuel charges. I had to go back and dispute it and finally call regional manager. This location does not represent U-Haul's best interest. Its embarrassing

JAY F. 
Évaluation :
5

Easy drop off - Friendly

Ronald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
4

Professional, very helpful check in. Location is a little hard to find and congested (on Sundays especially I'm told).

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUTUA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
2

Dropped off truck within a day but changed me for extra day Also not wearing mask at this location

Bryce W. 
Évaluation :
3

I was relocated 3 different times to finally get the 15ft truck that I had requested for in advance. The second location, 40miles in the opposite away from my home and moving location, (28650 Canwood St, Agoura Hills, CA 9130) was by far the worst experience I have had with a U-Haul location. Not only did they say they had a truck for me and then didn't, they had horrible communications/customer service and failed to let me know that my truck pick-up was moved on the day of my moving. They claimed to have notified my, but they didn't. The only time I heard from them was when I called 3 days before my move date to confirm they had the truck for me which was not the case and I got moved

Alex S. 
Évaluation :
1

There was a hole in the roof of the Uhaul and it was a rainy day. This was not disclosed to me before renting and all my belongings got soaked resulting in damages to my belongings. When I called the location they said they knew about it -I said all my stuff was getting wet and he laughed and brushed it off. He did not offer a new truck or a reimbursement.

CHRISTINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACE T. 
Évaluation :
1

Owner was terrible. Don't trust him

MIKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamid T. 
Évaluation :
5

can't think of anything.

KATHLEEN R. 
Évaluation :
5

Max was super nice and they are such great people. Would rent here again if I need a truck!

Julia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nermeen H. 
Évaluation :
1

could not initially find the shop its in a strip mall and is a florist, interior a mess lots of clutter not your typical uhaul location

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
3

Offer more locations in the area the choices are limited

WARREN H. 
Évaluation :
5

Mike was the BEST!!

lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heston B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosendo O. 
Évaluation :
3

The owners of the business were very helpful and friendly. Unfortunately, there was no room for a U-Haul truck to be parked other than the regular parking spots in front of a strip mall.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIE L. 
Non les évaluations ont été soumises pour cet établissement.

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