Customer Reviews for Blue Diamond Inc
(U-Haul Neighborhood Dealer)

199 évaluations

5618 Manor Rd   Austin, TX 78723

(512) 782-4197

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(512) 782-4197

5618 Manor Rd
Austin, TX 78723

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 10h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNABELLA D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eriki R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Uday Kumar Reddy G. 
Évaluation :
3

Just not inviting or we'll run.

Brandeline L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tana T. 
Évaluation :
5

This location is in a small corner store/ shady area at night so come in daytime, however the employee here was awesome!!! He was leaps and bounds above the employees at the UT I35 airport location: those guys were the worst, I'll never go back there! My experience there was too much to type here. I was lied to a couple times and dismissed, discouraged from trying to get a truck that same day. Which I did get at the blue diamond a couple miles away for my needs!

Isaac C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Nice man checked the truck in. The location was less than par.

Diana D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
1

Very Shady location. Feels like you are going to get mugged anytime

Divyang G. 
Évaluation :
1

The employee did not help me unhitch the uhaul trailer. They pointed on a screen and said that I should just park it close enough to a certain trailer. No one was even outside watching me unhitching.

Matthew T. 
Évaluation :
1

Very unsafe area. Plus, there is no parking space. I highly recommend not to keep Uhaul in this place for significant safety concerns. Thanks

MANSOOR A. 
Évaluation :
3

The parking lot was too tight

Ashley M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
5

Great service

Ramon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
2

No clear signage or assistance. Would not recommend location to women or anyone traveling alone. Felt very unsafe and it was 8am on a Saturday morning.

Wilbert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin F. 
Évaluation :
2

Would only recommend if necessary

Cheyenne H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyronne J. 
Évaluation :
5

Great customer service and always have clean available trucks and equipment.

LORENZO N. 
Évaluation :
1

We dropped off the trailer after dark. Frightening location. An unleashed pit bull was roaming the lot. Approximately a dozen or so assumed gang members were loitering outside and inside the store. My family called the phone number multiple times to get someone to meet us outside so we didn't have to enter the store or exit our vehicles and it was difficult to reach anyone. When we did, there was a language barrier. I had my phone ready to call 911 just in case. I will never use this drop off location again.

Jerry B. 
Évaluation :
2

I was originally scheduled to pickup my equipment at another location and uhaul change it to this small market. The owner was helpful, but had his hands full trying to run the store and rent uhaul equipment in the morning.

Kenneth E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lydia S. 
Évaluation :
1

This drop off location was in the worst part of town with people who were not helpful and could not speak English. Police were speeding by during the middle of the day and I was there with my 6 year old child and men on the street blasting inappropriate music. I was in fear for my life and couldn't get out of there quick enough.

Kelly J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYIANA A. 
Évaluation :
1

Y'all rob me over charged me

Diane A. 
Évaluation :
3

This is not a Uhaul, this is a gas station. The staff person was friendly and did a great job helping hook up the trailer and add a driver to our reservation. But, he was not wearing a mask and we had to come into the gas station to pickup. I had originally selected a location closer to me and I wish I had been able to pickup there.

ANNE L. 
Évaluation :
3

If there was a sign on the building or by the U-Hauls that would be really helpful. I was pretty lost when I got there---I didn't know I had to go inside at first.

Ashlyn E. 
Évaluation :
1

Horrible location and experience.

julian O. 
Évaluation :
3

Cab was clean but box was dirty, had empty bottles and plastic ties tied on the. Rails , there probably used for tying off sections from the last rentals cargo. Neighborhood was a bit shady as were the people who came in the store. Clerk was very helpful but spoke nearly no English, but he did help us as best he could, but he had to try and wait on customers for cigarettes, beer and food. But the truck was drivable and ready to go. and took about 20 - 30 minutes to check in.

Duane K. 
Évaluation :
3

It was convenient. I would like to say, and don't know where else to submit this, but I had reserved a uhaul storage unit in Austin Tx on Ben white blvd with my truck rental and when I got there they were “over booked” and could not accommodate despite my reservation, and my being able to book a second reservation in the store in front of the clerk. So not only did I have to find a completely different storage facility, leave my movers waiting while I figured that out last minute, I also had to pay for a new storage unit outright when a months storage is included with a $3000 truck rental.

Molly V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

The owner was helpful getting me hooked up to the trailer and verifying lights were working. This location is near home and I was in and out in a jiffy.

Jake K. 
Évaluation :
1

As soon as I parked, I had a lady come up to my truck asking for money. It's ran out of a small gas station that looks like you better watch your back. Only one trailer was available. I don't think they should have this place for uhaul rental

Valerie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ahmad R. 
Évaluation :
2

This was a convenience store with one employee. He was not even able to come and hook it up. Only did paperwork on computer and left me to figure it out.

James L. 
Évaluation :
2

The person at the register wasn't customer service friendly at all.

Briggitte G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katrina S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

byron L. 
Évaluation :
1

This is for the original pickup location not Blue Diamond. My reservation was changed a day before because my selected location did not have the equipment i reserved. The new location i was given for pickup did not have any trucks available and no one present to talk to. The day of my move I had to settle for a smaller truck that was further away, so a 3 hour move turned into a 10 hour move requiring two trips.

Michael B. 
Évaluation :
1

Drop off location was in a bad part of town and hard to get to. The location was not well marked and clerk was not interested in helping much.

Lana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landers W. 
Évaluation :
1

One of the tires on the trailer had low tread and ended up blowing out on the road. It took 3 hours to get it replaced. I had the person at uhaul help secure the car to the trailer since I had never done the before, when I turned the trailer in in Denver they were shocked that the person did not secure the car with the chains. Basically it was an extremely unsafe and potentially dangerous situation. I would like to have someone call me to discuss. 303-324-5744. Jim

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace H. 
Évaluation :
2

The store is a small convenience store that does not appear to be a uhaul at all. The area is not safe feeling and while I was there several aggressive and antagonistic people came in and were yelling about purchases of cigarettes and other items - totally unrelated to uhaul services. It was just a weird and off brand experience and was not great.

Joshua C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aidan M. 
Évaluation :
1

Trailer was given to me with a faulty safety latch for the hitch. While I was on the highway the trailer came off the hitch and the trailer started fishtailing. Almost crashed. Roadside assistance had to change the safety latch ... Horrible experience

Marlon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abigail T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy P. 
Évaluation :
2

Service was shady. Truck was not swept.

Lisa L. 
Évaluation :
1

Awful service. Never again.

Sandra B. 
Évaluation :
3

I dropped after hours, so no one was there. But the location was nicely organized for me to back my trailer in.

DESTINEE W. 
Évaluation :
1

Was charged more for 5 extra hours than 24 hour rental. Attendant lazy and refused to go outside to check truck. Items from last renter in truck and truck received on 1/4 tank. Will be cancelling my futher reservation.

Traay J. 
Évaluation :
1

Not a safe area and approached by homeless man that said he worked there helping people drop off Uhaul.

LARRY B. 
Évaluation :
1

The person at the counter was helpful and able to get the truck checked in appropriately. I did not feel safe at the location, but was unable to do a 24/7 drop off at any other location. Unsure why since I've done it before.

VICTORIA S. 
Évaluation :
5

Easy

ORON B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin - Toan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNSON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chang L. 
Évaluation :
1

This was the scariest experience. It's at a gas station where i did not feel safe at all to the point I had a panic attack. We were interrupted service to help other customers so they could buy lotto tickets and cigarettes in the middle of our transaction. DO NOT GO HERE.

Rhonda M. 
Évaluation :
3

The hand truck was broken and dirty,...but the bigger issue was U-Haul calling the day before to tell us that the 26ft truck we had reserved really was not reserved and we would have to drive two hours to get one. Now we have to rent a second truck to make this move work. HORRIBLY DISAPPOINTED with U-Haul. They did NOTHING to help us. They were in CYA mode.

Greg M. 
Évaluation :
1

Tell them to not go alone under any circumstances and let them know to brush up on how to load up and secure equipment as the convenience store clerks renting U-Haul equipment as a hussle, are of no use. Make sure your equipment is functional and in working order before you rent it. And don't have Frank call and tell me how it's all my responsibility and he's not going to do anything about it because he doesn't have a picture. He set a bad tone at first contact.

MARK Y. 
Évaluation :
3

Feels like I got overcharged

ALEXANDER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
5

Excellent customer service and super clea equipment.

Lisa T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
2

Undesirable location- scary. Clerk spoke minimal English. Thankfully, other store employee was helpful.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
2

Drop off was a nightmare followed by a phone call from the drop off location mgr.

CANITA P. 
Évaluation :
3

You're not asking the right questions. This location was my third attempt to return the trailer. The first two refused, citing insufficient room, so I drove all over Austin. This location refused, until I walked him out to the yard and convinced him we could placed the trailer in an out-of-the-way location. I'm grateful he finally agreed, but I was initially turned away to a forth location.

Russell M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
2

It was the only place in Austin opened when we needed to drop it off. It was in a very sketchy neighborhood. The uhaul was in a convenience store that had numerous homeless people inside and outside the store begging for money. As a woman I was very scared. Maybe during UT move in and out weekends UHaul stores need to stay open later.

Jim H. 
Évaluation :
3

The equipment seemed well maintained (I drove it 700+ miles with no problems), but the interior cab had trash in it, including garbage in the door pockets, dog (or maybe cat) food strewn about, and a dirty animal feeding bowl. Otherwise, the vehicle was fine.

COBY C. 
Évaluation :
5

Nice quick and easy

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel F. 
Évaluation :
2

Very rude customer service. Took a long time to check me in, had me wait while they served other customers who came in after me. Charged me for gas even though I filled up the truck.

UWANNA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miklos M. 
Évaluation :
3

I was supplied blankets which I did not ask for or use and was charged for them despite telling the receiving associate that I did not request them on my reservation.

Shelly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Great location. Quick and easy check out.

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad K. 
Évaluation :
1

A U-HAUL rental in a gas station convenience store is not an ideal experience for customers of either the U-HAUL service or the convenience store. When I arrived, the only staff person was having internet issues and was unable to process my reservation using the computer. He and I both attempt to provide payment using the U-HAUL website (he on the official vendor site, me on the customer website), but ultimately the staff person decided to provide me with the trailer and call me later to collect payment when the internet was working again. The staff person then closed the convenience store to help get me hooked up to the trailer. The taillights were not working correctly on either of the 2 available trailers, so we ultimately just decided to use the one that had more lights working (brake & left turn signal, with right turn signal not triggering) so that we could get me going. The rental itself was fine, but upon returning the trailer to the store, the (different) staff person asked for a picture of the trailer, which I had difficulty interpreting. He ultimately followed me outside and took the picture himself, and then told me that I needed to unhook the trailer. Because I didn't hook the trailer up in the first place, I wasn't comfortable unhooking it, and after arguing with me about it for several minutes, the staff person final unhooked the trailer. Overall, it was a frustrating experience for a trailer that wasn't fully functioning. I've always had a good experience with U-HAUL, but I would encourage you to reevaluate this location.

Shelly J. 
Évaluation :
2

Stop spamming your customers with requests to move other items. Check the equipment before renting it out. My windshield wiper broke 10min into a heavy rainstorm and put my safety in jeopardy. Further, Uhaul changed my reservation at the last second to this location so I was unable to purchase the items that I needed (mattress cover, lock). I had to pay more money to ride share to a new location to get what I needed. Uhaul clearly puts its own interests over that of its customers.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle H. 
Évaluation :
3

The truck was fine, but this site is not just a Uhaul center. It is a small convenience store and the clerk was late opening, then was busy taking care of store customers before he could take care of my Uhaul business

Stephen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregorio T. 
Évaluation :
2

Staff was clueless on rental. Even with paying everything online and checking in ahead of time, still took 45 minutes to obtain trailer. Return was even worse. Took over one hour to return unit. Location is a corner store that offers Uhaul services/products, therfore routine corner store customers take precden8.

Richard K. 
Évaluation :
3

Why did they charge me 62 dollars when I got the truck and then charge another 67 dollars upon return for a 67 dollar receipt??? On top of the gas I paid I could've hired a moving company.

William T. 
Évaluation :
3

The gas was not at 1/2 tank when we picked up the U-Haul. It was at 1/4 tank.

Ryan F. 
Évaluation :
1

The guy didnt wamt to check the truck...he told me he will do it later. Made it feel sketchy, so I took the keys back and did mobile return.

SNEHAL MAHESH KU B. 
Non les évaluations ont été soumises pour cet établissement.

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