Customer Reviews for Blue Ridge Self Storage
(Concessionnaire U-Haul dans le voisinage)

71 évaluations

5045 Benois Rd   Roanoke, VA 24018
(We're located on starkey rd south west of tangle wood mall)

(540) 342-1149

Heures d'ouverture de l'établissement

  • Lun au ven : 10h30 am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 10/27/2021 - 11/2/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 342-1149

5045 Benois Rd
Roanoke, VA 24018
(We're located on starkey rd south west of tangle wood mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 10h30 am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 10/27/2021 - 11/2/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Truck left outside the locked gate, on the side of a narrow and inclined road. Thankfully a stranger was there for their personal storage unit and opened the gate for me so I could turn the 20 ft truck around and be on my way. If they wernt there, I would have made a 50 or more point turn to get turned around or ran off the road into the massive electricity pole on one side or the fence on the other. For someone who has never driven a truck that large, That was not a pleasant experience

Eric J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prajuab J.  |  Expérience générale 
Évaluation :
5

Storage facility worked very well for us - location, security, and helpful staff.

RICK K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Expérience générale 
Évaluation :
5

Great experience.

Denise S.  |  Expérience générale 
Évaluation :
5

The best storage place and service ever i will tell all my friends and family about this place and I will be back again

Thaddeus H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey F.  |  Expérience générale 
Évaluation :
5

Never in office when called. Called other numbers also with no success. I like to talk to people personally not always leave messages. Other than that it was good experience. We actually moved into a larger unit there with my son in law.

PATTY M.  |  Expérience générale 
Évaluation :
3

No one has contacted me! I'm extremely upset about this! I have disputed the charges and was assured a manager would call the next day, no one has called me! I'm very disappointed!

Morgan W. 
Évaluation :
1

There was no one to open the locked gate for entry onto drop off. A storage rental customer let us in using his pass code. Dropped truck off with no personnel available.

MICHAELANDREW B. 
Évaluation :
3

Manager cancelled my reservation without calling me first or reaching out. Did not answer phone when I called. Lack of communication and professionalism

AMBER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

I've contacted many times about how horrible this experience was. There is a gate - I was not provided a code. The facility itself was not open during the appointment time.

Sydney H. 
Évaluation :
5

This was not the location I requested. Took an extra hour to get to it. The woman that worked there was fantastic.

Kay B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren G. 
Évaluation :
1

Clean the truck and make sure it has gas

Nick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
3

This location has a keyed gate and you have to wait for someone to open the gate to drop off the truck.

Landas D. 
Évaluation :
1

not the location requested.

Thomas E. 
Évaluation :
1

Locked lot. Had to make 3 trips to return call. Location manager would not answer cell phone and not working in office. Horrible return and location for U-Haul.

Jonathan C. 
Évaluation :
5

Very friendly

George M. 
Évaluation :
2

The Equipment was great. The service was less than par. the service facility was not able to connect to the system upon pick up - I had to contact the customer service center. I never received any paperwork or much of an apology. They also were Closed and not around at 2 pm for an early return. The app was not working and I had to wait almost an hour for a customer service agent to help me. - AWFUL!!. Will think very much next time about using UHAUL and definately where I pick it up. I was told someone would contact me about this within 72 hours.. I have heard nothing yet. Again, not sure anyone wants to hear the truth!. Renting and Returning were nearly impossible. Had I not had a phone and the customer service agent helped me after being on hold forever, this rental would have been impossible. . Stuart Robertson 540-815-6273

Stuart R. 
Évaluation :
1

they put me on the phone with a man to do the rental agreement he was terribly misinformed it was very unprofessional

Daniel J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Every person with whom I dealt was friendly and helpful, so I was completely satisfied!

T.J. T. 
Évaluation :
3

I was quite surprised that given the reason for the rental, that the location would not work with us on pricing. We rented the cargo van to take supplies to WV flood victims. We had the rental from saturday am to monday, but ended up returning it sunday evening. When at the office to pick it up, the young girl there was confused as to whether or not the uhaul could even be taken out of state..... That took a long time to figure out! We also thought maybe uhaul would work with us on price since the rental was for disaster relief purposes. But, we got lucky and found some other businesses in Roanoke who are allowing us to transport the rest of our donations free of charge. We will use them from now on!

jessica D. 
Évaluation :
4

The quote I was given online was 20 $cheaper than what I actually was charged, which I don't appreciate

Intira C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mohan D. 
Évaluation :
5

Great service - great people at the rental center - please bring back the pick up trucks

terry N. 
Évaluation :
5

Excellent service - more than willing to go the "extra" mile for customers - equipment is always first rate - a joy to do business with Wendy -

Terry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

wonderful experience. Wendy was very efficient, the van was waiting, and we were in and out quickly. Great well maintained Van.

Donald S. 
Évaluation :
5

Honesty in your marketing would be nice. I rented a very nice 19,99 $ per day van. By the time the very excessive mileage charges of 0,69 $ per mile were added for the 31 miles I drove the total charges were 46,58 $. I may rent again but I will shop around first. The woman I rented from, Wendy, couldn't have been more pleasant.

GREGORY A. 
Évaluation :
5

you should tell the customer in advance you charge extra fee if they pay with credit card

ge Z. 
Évaluation :
5

Very good experience. I would change nothing'

KATHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kurt K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Very friendly and helpful service.

Jonas B. 
Évaluation :
5

Thanks, great service.

EDWARD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA D. 
Évaluation :
5

Everything went so smoothly--Wendy and Duane were so easy to work with, and there were no surprises with the charges, which had been my experience years ago. Our only problem was the getting on and off the back of the cargo van, but all-in-all, it was a great experience, and we'd recommend anyone to work with this business. Merci encore!

jennifer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos N. 
Évaluation :
5

Great folks and great service - always a pleasure to rent from them

Terry N. 
Évaluation :
5

They were awesome! Helpful, courteous and saved me a ton of money!

Andrew M. 
Évaluation :
5

Great experience, Wendy was very friendly & helpful.

Lavonia W. 
Évaluation :
5

More than 100 % - great place and great people - if you need a truck don't call anyone else -

Terry N. 
Évaluation :
5

Helpful staff, great vehicle. Will definitely use again and will recommend to others.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ge Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

The man who was working Saturday morning was absolutely amazing! He was cheerful and helpful. He explained everything to us and made sure my fiance and I had everything we needed to move.

Amber B. 
Évaluation :
3

The clerk did not know that using a debit card would put a subtraction on my checking account. I was told it would just be a hold. because the money came out I had an overdraft. I was told on phone at the 800 number I could do a cash deposit. He would not let me .

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SEUNG WON C. 
Évaluation :
5

This employee that greeted me was very friendly and knowledge, location very clean and safe all gated and cameras , will definitely use again. John

JOHN C. 
Non les évaluations ont été soumises pour cet établissement.

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