Customer Reviews for Blue Rose Auto
(U-Haul Neighborhood Dealer)

135 évaluations

3436 Olympic St   Springfield, OR 97478

(541) 359-2199

Heures d’ouverture

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(541) 359-2199

3436 Olympic St
Springfield, OR 97478

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Cab of truck was a little dirty probably due to the inclement weather. Muddy boot prints and pine needles. Otherwise the truck was clean, newer and the check out process was very fast. Google maps had a hard time getting me to correct gravel driveway, as it is tucked back behind some other businesses, but I figured it out.

DARCIE D 
Évaluation :
5

Fast, efficient and reliable highly recommended.

SILVIA C 
Évaluation :
1

I was charged 80 dollars for missing equipment for a furniture dolly I rented, but I never received the dolly and went ahead and moved my furniture without it. When I dropped off the uhaul no one was there so I put the key in the drop box and immediately called and left a message and asked them to remove the furniture dolly rental charge. A few days later I got my final bill and not only was I charged for the rental but I was charged an additional $80 for it be missing. I was also charged $104 for fuel charges. When I rented the uhaul the lady I worked with it told me to put more fuel in then it had when I got it. I only traveled 17 miles that day and so I put the appropriate amount of fuel in before returning it and still was charged this much . I have called and no one has made this right with me. Do not recommend.

CARIANN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACLYN K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLAS C 
Évaluation :
5

Very friendly and fast. Thank you

TRACY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD J 
Évaluation :
5

This was my first time starting and completing a rental virtually with the app. Best thing ever. But this location was the best ever as well. Easy to access. The lady that ended up helping me w something outside the app was cheerful and positive. This location will be what I use in the future and where I will tell others to go.

Erin W 
Évaluation :
5

App is not user friendly and if you return the truck early your charges should be prorated

Jo A 
Évaluation :
5

Thank you for helping me with the return

Elizabeth H 
Évaluation :
4

Truck was very clean and maintained, nice experience all around.

SARAH F 
Évaluation :
5

We had a great experience. Staff was so friendly and helpful. I can't think of a way to improve the service.

ANDREA Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKY F 
Évaluation :
2

We dropped the truck off they never checked it out they never asked our name acted like we were not even there 2 days later the lady from Sutherland called and said when were we going to take the U-Haul back we said it had arrived 4 hours after we rented it. This happened to us twice in 2 weeks the same way very very poor service

MARY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH H 
Évaluation :
1

Truck was dirty and had multiple handle trucks and blankets that had to be removed by myself prior to departing. Fuel level was concerning as it was touching empty and had barely enough miles to reach a fuel station.

Tyler W 
Évaluation :
5

Very friendly & helpful.

Kevin K 
Évaluation :
3

I couldn't return Sunday because location was closed. Service was average or below average there. Very slow

JENN R 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Leana M 
Évaluation :
4

It was easy to rent a truck. Priced reasonably

DENISE C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew W 
Évaluation :
1

Rose Auto in Springfield Oregon is horrible. Rented a van for one day and was charged by them 111 and then 195 . Was contacted by U-Haul representative and he gave me 95 credit and yet it still cost me for one 195.00. Unacceptable. Rose auto did not inform me of costs when I picked it up and never answered their phone!!! I consider rise auto to be out to screw the customer with unknowns. I have rented from UHaul in other states and never had an issue!!!

Karen M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack D 
Évaluation :
1

Having to return using a QR code in a area with questionable cell service, or phone not capable, and staff that is unreliable(didn’t follow through) makes for a frustrating return experience

Jane B 
Évaluation :
5

Great customer service!

Jeffrey C 
Évaluation :
2

I had to look for help. He didn't seem to have a lot of knowledge of what he was doing. The facility has a poor entrance and unclear markings. I understand that it is not their main business, but they weren't very business like.

Jeanne S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike h 
Évaluation :
3

There are literally no people there on Saturdays I wandered around the shop just to be able to find help.

Michelle E 
Évaluation :
5

Very personable and kind people helped me both of the times I've used this location. The owners name of this location is Treston. Not only did I receive great service from him I also met an energetic new puppy he had which was a lot of fun. And, I feel like because of this experience I will give this auto shop a try when one of my vehicles needs repair. Thanks Treston.

PATRICK S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H 
Évaluation :
1

Not impressed with the staff person. He was busy washing a car and gave me no assistance in unhitching my trailer or volunteering to help put it where it went. I was not impressed at all. I would never go back there again.

Duane G 
Évaluation :
2

The location was hidden, no obvious office. U-Haul is a sideline, not their main business. They were very busy, and I had to wait over half an hour to get someone to check me in. I did not want to just park the trailer and leave, without being checked in.

stephen b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul L 
Évaluation :
3

Inside of truck box was dirty and had lots of broken glass scattered around in it. When we returned the truck, the workers were less than helpful with the process.

Greg G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

corine e 
Évaluation :
2

It was hard to find. It wasn't appealing. I had to remove the hitch myself after traveling for 7 days and unloading my belongings.

Julie S 
Évaluation :
5

The gentleman I worked with was professional and very efficient. I will do business from this location in the future.

Jerry C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R 
Évaluation :
1

I still havnt even gotten my refund it’s been since Friday Called the guy at blue rose he said he was going to call me back an never did very unprofessional

Curtis S 
Évaluation :
5

They went out of their way to make the pick up easy! Dropping off was just as easy

John K 
Évaluation :
5

The process was seamless and very professional. Unfortunately I didn't catch the name of the gentleman who helped me, but we had connection issues with the trailer we reserved and was offered a different, and larger trailer for our needs; at no additional cost to me. I was overwhelmed with the over-the-top customer service; they made sure I received what I needed. The return process was even easier than I remembered. Will definitely return for any rental needs!

BRIAN E 
Évaluation :
5

All good

DAVID W 
Évaluation :
1

Don’t check when you’re there bill you after you leave for cleaning two pieces of paper $100 all this should be done when you check in

Jerold E 
Évaluation :
2

The office was not clearly marked. The first truck I rented couldn't even move the drivers seat so I could reach the pedals. When I switched trucks it was dirty inside. When I returned the truck the original gate I picked up at was closed and locked. Had to call to get let back in. I will never rent from that location ever again

Zoey H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destinee S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason F 
Évaluation :
3

The location is convenient the people are great parking is the only issue

Robert G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna N 
Évaluation :
5

A little challenging to find. The staff were helpful and nice

Donna N 
Évaluation :
3

This was just a drop off location. Not a actual uhaul store. So it was hard to find someone to help me. but once i found someone they were very helpful and sweet and very kind. It was a blonde younger girl that helped us.

Jayme S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine L 
Évaluation :
1

I picked up the truck full and drove maybe 15 to 20 miles. The fuel gauge was still on full left my house and Returned it with a full gauge and still got hit with a refueling fee. I will be telling others to avoid renting here along with telling my business partners the same.

Zach S 
Évaluation :
2

I couldn't really do an early drop off. They have a gate that's locked so I had to park it in front of the gate area but that area is not their property

JERRET S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M 
Évaluation :
5

Very friendly customer service !

Nathan K 
Évaluation :
4

When I returned equipment regular employee was gone for day.

Chester D 
Évaluation :
5

The uhaul website and app are awful to use. Thankfully the staff at this location went above and beyond to make to accommodate us when we were unable to use the uhaul tools.

Ashely H 
Évaluation :
5

fast, efficient and friendly check-in. Just what a stressed out moving experience needs. Thanks to all.

Robert T 
Évaluation :
2

The short version: I called ahead and was told the Albany location had what I needed around 10:30am. When I arrived the item was there but they wouldn't rent it to me because the computer said it wasn't recommended. I called the call center and they sent me to a place in Springfield where they were willing to rent it to me but they said I had to go buy an adapter for the light cord. So by the time I was actually connected to the item it was after 5pm. I will not be using uhaul again.

timothy c 
Évaluation :
5

The person I dealt with at this location was extremely helpful. From my experience nothing needs to change.

Renee C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale M 
Évaluation :
1

Upon returning the truck I was told just leave the keys on the counter. No one took the time to inspect the truck with me, or give me a receipt. After the fact I have now been charged for overage, which is incorrect I was a good 150 miles under the miles given for my trip and 11 gallons of fuel, which according to the chart I was provided I was only about 4 gallons short on fuel and that is why I skipped the gas stations. I will never rent a u-haul again going forward.

Philip P 
Évaluation :
1

Being more thorough when it comes to payment, I got charged $240 when I was told it would only be $100 even after going over mileage

Dale W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W 
Évaluation :
5

The young lady (Kerstin) at the desk and provided the entire time was very professional, thorough, and helpful. I have used haul many times before at other locations. This was by far my best ever experience with Uhaul. I will use this location from now on if possible. Thank you Blue Rose Dan B

Daniel B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ed H 
Évaluation :
3

better signage. online directions took us to a locked gate and blocked drive way. Truck was dirty from last use. Other wise service was friendly and quick.

Zachary M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie c 
Évaluation :
5

Great customer service.. would definitely recommend renting from blue rose auto..

Victoria H 
Évaluation :
1

Read my first comments. I know nobody will. I would rather make ten trips in a sedan full of stuff than use U-Haul again.

Fred F 
Évaluation :
5

Kristen was super positive, very knowledgeable about all aspects of the rental equipment.

Debra D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia K 
Évaluation :
5

Make sure to take the time to show the customer how to operate the locking door system in the back of truck. Luckily I had someone with me that knew what to do but for safety reasons I should have been shown since I was the driver. This was my first time renting a uhaul truck. Checking in to get truck was good service as well as returning it.

Deanna M 
Évaluation :
5

Thanks for letting me bring truck back late.

margaret o 
Évaluation :
5

The customer service agent was clear, helpful, and expedient. I appreciated Blue Star Auto as a U-Haul dealer.

Richard R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE A 
Évaluation :
5

Friendly and fast service. Really nice employee.

Christy J 
Évaluation :
4

The way gas is processed needs a serious overhaul. The guessing game used to determine what level the gauge should be at when returning the vehicle is borderline criminal. The penalty for not reaching some arbitrary point on a gauge is very difficult to measure. I was over the gauge mark and my best guess is by at least $20-25. Very simple process, when it is checked out the tank is full and when it is returned the vehicle is full. Before I rent again from uhaul I will look at how your competitors manage the situation.

David L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam B 
Évaluation :
1

Location was confusing to enter.

Ali A 
Évaluation :
5

Super helpful staff. Easy to find truck. Great condition of truck

Malissa G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colson G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth W 
Évaluation :
4

Very easy drop off with the app.

Daniel Y 
Évaluation :
5

Customer service was quick and friendly.

April N 
Évaluation :
5

The young lady that helped me was very helpful and very polite.

David T 
Évaluation :
4

Nice and helpful staff. On the other hand, the national customer service was horrible. On hold for over 19 minutes before I finally hung up.

Patrick I 
Non les évaluations ont été soumises pour cet établissement.

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