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Dan H
Customer Reviews for Blue Rose Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not impressed with the staff person. He was busy washing a car and gave me no assistance in unhitching my trailer or volunteering to help put it where it went. I was not impressed at all. I would never go back there again.
Duane GThe location was hidden, no obvious office. U-Haul is a sideline, not their main business. They were very busy, and I had to wait over half an hour to get someone to check me in. I did not want to just park the trailer and leave, without being checked in.
stephen bInside of truck box was dirty and had lots of broken glass scattered around in it. When we returned the truck, the workers were less than helpful with the process.
Greg GIt was hard to find. It wasn't appealing. I had to remove the hitch myself after traveling for 7 days and unloading my belongings.
Julie SThe gentleman I worked with was professional and very efficient. I will do business from this location in the future.
Jerry CI still havnt even gotten my refund it’s been since Friday Called the guy at blue rose he said he was going to call me back an never did very unprofessional
Curtis SThey went out of their way to make the pick up easy! Dropping off was just as easy
John KThe process was seamless and very professional. Unfortunately I didn't catch the name of the gentleman who helped me, but we had connection issues with the trailer we reserved and was offered a different, and larger trailer for our needs; at no additional cost to me. I was overwhelmed with the over-the-top customer service; they made sure I received what I needed. The return process was even easier than I remembered. Will definitely return for any rental needs!
BRIAN EAll good
DAVID WDon’t check when you’re there bill you after you leave for cleaning two pieces of paper $100 all this should be done when you check in
Jerold EThe office was not clearly marked. The first truck I rented couldn't even move the drivers seat so I could reach the pedals. When I switched trucks it was dirty inside. When I returned the truck the original gate I picked up at was closed and locked. Had to call to get let back in. I will never rent from that location ever again
Zoey HThe location is convenient the people are great parking is the only issue
Robert GA little challenging to find. The staff were helpful and nice
Donna NThis was just a drop off location. Not a actual uhaul store. So it was hard to find someone to help me. but once i found someone they were very helpful and sweet and very kind. It was a blonde younger girl that helped us.
Jayme SI picked up the truck full and drove maybe 15 to 20 miles. The fuel gauge was still on full left my house and Returned it with a full gauge and still got hit with a refueling fee. I will be telling others to avoid renting here along with telling my business partners the same.
Zach SI couldn't really do an early drop off. They have a gate that's locked so I had to park it in front of the gate area but that area is not their property
JERRET SVery friendly customer service !
Nathan KWhen I returned equipment regular employee was gone for day.
Chester DThe uhaul website and app are awful to use. Thankfully the staff at this location went above and beyond to make to accommodate us when we were unable to use the uhaul tools.
Ashely Hfast, efficient and friendly check-in. Just what a stressed out moving experience needs. Thanks to all.
Robert TThe short version: I called ahead and was told the Albany location had what I needed around 10:30am. When I arrived the item was there but they wouldn't rent it to me because the computer said it wasn't recommended. I called the call center and they sent me to a place in Springfield where they were willing to rent it to me but they said I had to go buy an adapter for the light cord. So by the time I was actually connected to the item it was after 5pm. I will not be using uhaul again.
timothy cThe person I dealt with at this location was extremely helpful. From my experience nothing needs to change.
Renee CUpon returning the truck I was told just leave the keys on the counter. No one took the time to inspect the truck with me, or give me a receipt. After the fact I have now been charged for overage, which is incorrect I was a good 150 miles under the miles given for my trip and 11 gallons of fuel, which according to the chart I was provided I was only about 4 gallons short on fuel and that is why I skipped the gas stations. I will never rent a u-haul again going forward.
Philip PBeing more thorough when it comes to payment, I got charged $240 when I was told it would only be $100 even after going over mileage
Dale WThe young lady (Kerstin) at the desk and provided the entire time was very professional, thorough, and helpful. I have used haul many times before at other locations. This was by far my best ever experience with Uhaul. I will use this location from now on if possible. Thank you Blue Rose Dan B
Daniel Bbetter signage. online directions took us to a locked gate and blocked drive way. Truck was dirty from last use. Other wise service was friendly and quick.
Zachary MGreat customer service.. would definitely recommend renting from blue rose auto..
Victoria HRead my first comments. I know nobody will. I would rather make ten trips in a sedan full of stuff than use U-Haul again.
Fred FKristen was super positive, very knowledgeable about all aspects of the rental equipment.
Debra DMake sure to take the time to show the customer how to operate the locking door system in the back of truck. Luckily I had someone with me that knew what to do but for safety reasons I should have been shown since I was the driver. This was my first time renting a uhaul truck. Checking in to get truck was good service as well as returning it.
Deanna MThanks for letting me bring truck back late.
margaret oThe customer service agent was clear, helpful, and expedient. I appreciated Blue Star Auto as a U-Haul dealer.
Richard RFriendly and fast service. Really nice employee.
Christy JThe way gas is processed needs a serious overhaul. The guessing game used to determine what level the gauge should be at when returning the vehicle is borderline criminal. The penalty for not reaching some arbitrary point on a gauge is very difficult to measure. I was over the gauge mark and my best guess is by at least $20-25. Very simple process, when it is checked out the tank is full and when it is returned the vehicle is full. Before I rent again from uhaul I will look at how your competitors manage the situation.
David LLocation was confusing to enter.
Ali ASuper helpful staff. Easy to find truck. Great condition of truck
Malissa GVery easy drop off with the app.
Daniel YCustomer service was quick and friendly.
April NThe young lady that helped me was very helpful and very polite.
David TNice and helpful staff. On the other hand, the national customer service was horrible. On hold for over 19 minutes before I finally hung up.
Patrick IThe online experience did not work. I scheduled to pick up at 7:30 and then, when tried to check in, it said to come back at 8:30. The app shouldn't let me schedule if it wasn't available. Then at 8:30, the app didn't work. When Blue Rose opened, they were very helpful and were efficient. We checked in there and were on our way. My problem was with your online system.-Just don't let people schedule for times that the truck is not accessible.
Linda LStore personnel came up to me and introduced themselves (i was super tired but I think his name was Tristan) and was incredibly friendly and nice! Great experience.
Jessica WHave the correct reservation information. I will be calling to complain and demand more of a refund due to the severe inconvenience with picking up
Robert LDidn't pay attention to their operating hours as we would have returned on Sunday instead of Monday....finding parking in Eugene near the u of O campus very difficult...but we moved the truck twice so we would not get ticketed.....
KRISTIN WStated 24 hour drop off. We arrived after hours and no place to drop off. Major inconvenience.
Susan RConvenient after hours drop off location.
John SChase was very helpful and nice to us. Excellent customer service.
brooke wWhen I showed up at 10 AM the uhaul wasn't there. They said it would be there at 11 am and it wasn't there, then at noon they said it would be there and it wasn't. We didn't end up leaving there until 12:40. It was 100 degrees that day waiting in our car. We came from Portland to pick it up so we already drove 2 hours and it put us 3 hours behind schedule. I paid movers 3 hours to stand around. They said they called me before I got there. They called me at 9:47, that's 13 mins before my appointment time (10 am). I know it's not there fault but I checked in at 830am they could have called me then. They said I could go to another place where they found an available uhaul, but it was an hour south. That would of added another 2 hours and gas prices aren't cheap to be driving an extra 120 miles in two vehicles. The fuel manager was very nice though. I got a conformation the day before saying it was at that location and ready to be picked up, but yet it wasn't. The worst part was when I got there another couple was picking up a 26 foot truck that exact truck I reserved..
Chase CAt the location I picked up my uhaul and tow dolly the customer service was really great. Chase, Austin, and Trestin were very friendly and prompt to help. The tow dolly I was given had it's left tail light out. Chase and Austin were super quick to fix it which was really great. Unfortunately, it wasn't secured enough and the whole light fell out during my 6 hour drive. I was afraid that I would be charged for this so I call the manager Trestin, and he said I would not be held liable. I was grateful for that! Once I dropped the vehicle off for return the people at the new uhaul location told me the tow hitch was also broken and that it was not hooked up correctly. Due to this, the vehicle was more dangerous to drive. I don't know much about these types of vehicles so I was shocked and sad to discover that the location that gave me the equipment let me drive it. I hope the team I got the equipment from will learn from this and do better in the future for their customers.
Kimberlee KExcellent, very surprised by ease and service. Great job thank you
Jacob RThey charged me for a cleaning fee and gas even though I returned the Truck in the same condition that I received it. There was some sort of plastic bag in the back that I assumed was there's so I left it alone. I also put 5 gallons of gas in it on my way to return it and they charged me for 4 gallons of gas.
Amiel VGreat job u-haul team
Michael DTreston and his team were super friendly and way exceeded my expectations for this transaction. Will definitely recommend to all! Merci.
GERALD GThey just started as a U Haul facility so they were a little hard to find (still working on additional signage). You have to go to the back of the lot to find the office, but it is worth the hunt. They were very friendly and helpful.
Patrick SExcellent service!!
Allen JThey had just become a rental location so the rental person was still learning the ropes.
Marc N