Customer Reviews for Blue & White Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Best experience I've ever had renting something. Quick and easy. DeAnna was Extremely helpful will do all my business with them from now on. Great work!

Évaluation :

5

On the Truck I had the CK engine light was you might want to have it ck out before you rent it out again we want to thank you for the 50 free miles again thank you

Évaluation :

5

Everything was fine. I would definitely use them again.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service! Very fast.

Évaluation :

5

Great UHaul experience. Clean, well maintained equipment, friendly staff, great price

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The only issue I had was the website offered me to purchase moving boxes!! I put I wanted four x large boxes and didn't get them!! This location does not have boxes, so I hope my card doesn't get charged for the boxes I did not receive!! The lady working helped us get a storage unit also at the time of picking up the U-Haul truck!!

Évaluation :

4

Cab of truck needed cleaning

Évaluation :

5

The vehicle was extremely clean and the rental location was very convenient. The girl who took care of my transaction was super nice. Excellent experience.

Évaluation :

5

Great customer service and very clean rentals

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Hon

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Very much special people you have Ellen Raff

Évaluation :

4

The person working at this location was very helpful when I had problems with the self check in system. The truck was old, but well maintained.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Slick as ice Very good service

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very pleasant lady came right out and checked out truck. I have rented from Uhaul many times. This was my best expierence .

Évaluation :

5

Garth is great! The Service is excellent, the equipment is as it should be!

Évaluation :

4

Very quick and easy transaction.

Évaluation :

4

No one was there for the drop off.

Évaluation :

5

Very nice and informitive

Évaluation :

5

Great customer service and nice people to work with in general.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

All good here

Évaluation :

5

Close to where I was going

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The location wasn't a problem other then poor phone reception. The BIG problem was contactless pick up and drop off. It was awful! I will never do it again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything went well no problems at all.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent serve at pick up,

Évaluation :

5

Quick and efficient. Friendly and Helpful.

Évaluation :

5

Great place to rent from, Employees friendly and easy to work with

Évaluation :

5

Nothing it was good and fast

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

No one is in office except by Appointment only. Printer was non- functioning so I did not receive a print out of rental contract. When I called phone number of this u- haul location to reserve rental, no one answers phone, and did not return my calls even though I left a message each time.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I arrived at the facility to find a note on the door informing customers to call the number on the note if they need assistance as they do not staff the location. The note said if I made an appointment to rent a trailer, someone would arrive at the reservation time. The man was only a few minutes late which was no problem. He was also very polite and professional. However, he never even walked over to the trailer. He was in his truck and gone before I even backed up to it. I've rented several trailers from U-Haul over the years and they have always hooked it up to my truck and looked it over with me at check-out and check-in. I had to hook up the trailer myself and took pictures before I left the facility. When I returned the trailer there was nobody there to check it in or look it over and clear it as having no damage. So I disconnected the trailer and had to take more pictures to prove it was not damaged when I dropped it off. Not my best experience with U-Haul. One would think your company would be more careful to inspect the places that rent your vehicles.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

S.O.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Because of the pandemic this place was closed. I just dropped off

Évaluation :

5

Amanda Weigand was so helpful

Évaluation :

1

I ordered a 10 foot box truck when I picked it up the box had a big puddle of water in it.... also when I returned it they tried to charge me for 375 extra miles so I called customer service. They seemed to have it figured out yet a few days later an extra 300 dollars was taken out of my account. I had to contact the manager that oversees the dealer as the dealer would not answer the phone. The manager I spoke with refunded the money but it could take up to 5 day to get the money back. It has been an overall nightmare experience and I would not suggest this dealer to anyone

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

People where very helpful wouldn't hesitate to use them again in the future, I was very pleased with my experience!

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Amanda was amazing.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Establishment was not opened yet but actually appeared to be an empty lot.

Évaluation :

2

No U-Haul signage. Got lost.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The lady was very nice and helpful, considering she had no idea underground sales had arranged for us to rent the 12x9 trailer for the same price as the 5x8 trailer that they could not provide, even though we had a guaranteed reservation. Uhaul reservations are worthless. We will not be using uhaul ever again. Very upsetting experience.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Amanda was very helpful and knowledgeable. Excellant customer service skills. I also met the owner and he wss very friendly

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

I have originally reserved a truck in Oswego, NY. Later was informed that I had to drive 30 miles out of town to pick up the rental truck.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Very courteous and helpful.

Évaluation :

5

great to do business with nice people and very good trucks and trailers thank you

Évaluation :

5

Great service truck was extremely clean and great communication with employees. Highly recommended!!!

Évaluation :

5

Quick and easy. Thanks

Évaluation :

4

If equipment is not available in a certain area, then do not allow the reservation to be made. Traveling over 50 miles to retrieve a trailer is quite a distance. If the equipment is not available, then the website should reflect that.

Évaluation :

5

Overall Uhaul experience not with this location was AWFUL. I was transferred 20+ minutes away to this location after the uhaul on teall ave in Syracuse failed to actually have a truck available or call the previous renter until I got there. B&W storage was gracious enough to show up even though they were normally closed.

Évaluation :

5

Amanda is a sweetheart ! Between her and the team in Rome it was by far the easiest move ever ! Ty

Évaluation :

1

You haul representative did not greet or even speak to us when we got there. Would not make eye contact or even a simple hello. Will not return or recommend this location. We called the toll free number and spoke to Melanie who handled everything professionally.

Évaluation :

5

Customer service was awesome. The folks here went above and beyond to ensure everything was in order.

Évaluation :

5

the pe0ple at blue&white went the extra effort to make sure my move went perfect on there end. They could not have done anymore to help . I want to thank them so very much. neil risso

Évaluation :

5

Garth and Amanda were very helpful and professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.