Évaluations des clients Bluegrass Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Bluegrass Mini Storage

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Jeffrey Y. le

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Great customer service

Jim S. le

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Le client n'a pas laissé de commentaire.

Linda L. le

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Very friendly and helpful. I will HIGHLY recommend this location.

john W. le

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Barely spoke to me and told me to “put it in the box, my daughter does that”. Then, I just got a bill for $2.54 for 6 extra miles!!!!! The same 6 extra miles that I drove back to town to get gas to return it to well beyond where it was when I rented it. Who do I bill for the 4 extra gallons of gas that I gave you.

John P. le

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Le client n'a pas laissé de commentaire.

Patricia D. le

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Ginger is wonderful and was so helpful through the whole process of getting the truck ordered about the 24/7 share that we had to do when we picked up the truck to dropping the truck off at her location. I highly recommend her and her family. If all of UHaul people were like her your company would be great. Again she was wonderful

shirley J. le

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Nothing I got great service for every thing

JAMES WILLIAM N. le

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Le client n'a pas laissé de commentaire.

Benjamin C. le

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Le client n'a pas laissé de commentaire.

Mary A. le

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We had a difficult time getting the truck. The computer wasn't working. We will rent again.

Mary A. le

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No one there and I dropped the keys in the wrong box. No sign to where the box was, I saw it when leaving.

Nick S. le

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Le client n'a pas laissé de commentaire.

Steve H. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

James C. le

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Lady that waited on us was very professional.

William G. le

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Having the truck ready to go.

Michael M. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Excellent and quick service

Leonard G. le

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Le client n'a pas laissé de commentaire.

Edwin G. le

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Nothing. Your rep at Bluegrass is exceptional.

Michael M. le

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Le client n'a pas laissé de commentaire.

jonathan C. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Excellent service!

Michael M. le

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Excellent service!

Sharon O. le

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I talked to the drop off location over the phone today, since I dropped the vehicle off after hours on Sunday. My issues have been discussed with them.

WALTER H. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Excellent! They even made sure that lights on the trailer were working correctly.......could not have had a better experience...... This location HIGHLY RECOMMENDED!!

James B. le

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No issues with this location. My issue is with the rental not matching the order. The pickup location was changed with little notice. I received confirmation email with the location I selected. It was a day later when I got a call that the location in another town and with different operating hours would have to be used.

Mike M. le

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Everything was great and friendly people......

JIM C. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Vehicle was not at Bowling Green location where I reserved and pickup location was changed to this rural area near Scottsville, far away from where I reserved. . I was not contacted by Uhaul about this change. I had to drive 35 miles out of my way to Scottsville to pick up the truck and later to pick up my car, a major inconvenience. The website reservation experience was extremely poor...very non responsive website, hard to use and unstable. Website did not work properly for pickup location either, which slowed down pickup process.

Mike B. le

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Check the oil and wiper rubbers.I added 2 quarts. The oil was black and needed to be changed. Ginger opened shop after hours on a Saturday for me to rent this truck. Can't get any better service than that.

James H. le

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Ginger was very knowledgeable and provided excellent customer service!

Glen G. le

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Le client n'a pas laissé de commentaire.

WANDA H. le

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Great customer service. Knowledgeable and explained processes well.

Tim B. le

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F-5 ford truck will not fit the transport trailer like your representative thought but we managed to make it work

Arlene P. le

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Le client n'a pas laissé de commentaire.

ARLENE P. le

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Le client n'a pas laissé de commentaire.

Jamie H. le

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Le client n'a pas laissé de commentaire.

MARTIN E. le

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My only issue was with corporate out of Nashville. The location in Scottsville was excellent, couldn't of asked for better people to deal with. But you need to work with your online reservations. I asked for and thought I got a location in Bowling Green, then got a phone call telling me no you need to drive 20 miles away to pick up trailer. Then you want to charge me a one way rate to drop back off in Bowling Green where online it showed the trailer available. Technology is available to show this info at time of rental online, please use it.

Shane D. le

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Le client n'a pas laissé de commentaire.

Kenneth V. le

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Great working with these folks!

Edwin B. le

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My experience with the young lady who helped in Scottsville, KY (Bluegrass Mini Storage) was ABSOLUTELY GREAT! She listened and helped with an issue I had based on my initial booking and was extremely thorough in reviewing and explaining the details of the contract. Would not hesitate to use this location again if needed. On the other hand, my initial reservation location was supposed to be the Campbell Lane location in Bowling Green, KY. My experience was the following: Took a while (5 to 10 minutes) for someone to ask us if we needed any help and there was 1 other person in the store. The individual initially helping us seemed to have an attitude and acted as if they did not want to be there. I specifically asked for a 17’ truck, explained why a 15’ truck would not work and the distance we needed to move items (i.e. from Bowling Green, KY to Lexington, KY), but not once did anyone explain to me that 17’ trucks were for local use only until I received the phone call the day before pick up. I had to go the Scottsville, KY (approximately 15 miles away) and was only offered 25 extra miles. I would not use this location again not unless it was an emergency.

Chris C. le

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Le client n'a pas laissé de commentaire.

WALTER H. le

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Recieved a call on Monday morning from a guy saying he wants to assign us a drop off location in Bowling Green Ky. I told him it was dropped off on Saturday in Halfway Ky at the Bluu Grass mini storage. Ginger of Blue Grass was very helpful in allowing us to drop it off there as opposed to taking the truck to Bowling Green Kevin. The call I received Monday from the gentleman was not really welcomed since he seemed a little irate with me and my decision to leave the truck in Halfway Ky Since no actual drop off location was assigned and Ginger notified her area Manager I was leaving the truck there of course with his approval

Cynthia W. le

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Le client n'a pas laissé de commentaire.

Frank F. le

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Le client n'a pas laissé de commentaire.

Michelle C. le

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Le client n'a pas laissé de commentaire.

Chad C. le

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The location was very friendly and helpful.

Natasha D. le

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The drop off location in the next city was not good. I think this location picked it because I didn't.

Rebecca B. le

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Le client n'a pas laissé de commentaire.

Dale B. le

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Le client n'a pas laissé de commentaire.

Kelly S. le

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Le client n'a pas laissé de commentaire.

Jim Y. le

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Le client n'a pas laissé de commentaire.

AMY C. le

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Ginger was so wonderful. She made pickup a breeze. Her customer service goes above and beyond! Thank you Ginger for making it so easy!

JASON J. le

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Le client n'a pas laissé de commentaire.

JESSICA A. le

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Le client n'a pas laissé de commentaire.

LARRY H. le

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Truck leaked getting some items very wet.

BOBBY M. le

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Le client n'a pas laissé de commentaire.

DEVIN H. le

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Le client n'a pas laissé de commentaire.

LARRY O. le

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Le client n'a pas laissé de commentaire.

steve C. le

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Le client n'a pas laissé de commentaire.

TERRI A. le

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Le client n'a pas laissé de commentaire.

Allen D. le

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Did everything they could to fix the screwups, and did it with a smile and jokes

SAMUEL B. le

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Vehicle dolly tire blew 80 miles into trip and took over 4 hours to repair by Uhaul

PATRICIA M. le

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This locations was closed at the time of drop off. I was only suppose to have 5/8 of a tank of fuel in the truck when returned, which I did and was charged $16.96 for fuel because it was not full. The lady I talked to was rude and very unprofessional about this problem. I will never use U haul again due to this treatment. I will not recommend anyone to use your company for their moving.

REBECCA N. le

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Le client n'a pas laissé de commentaire.

MICHAEL M. le

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The lady at this location was very helpful, professional, caring, and friendly in getting the truck and car hauler returned......HIGHLY RECOMMENDED AND EXCELLENT SERVICE

ARTHUR G. le

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It was an outstanding rental. She made the process quick and easy. Thanks Again.

Paul G. le

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Le client n'a pas laissé de commentaire.

GREG W. le

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Employee was very friendly and helpful. I hope I never have to move again but if I do I'll be calling on U haul.

MICHAEL H. le

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Le client n'a pas laissé de commentaire.

BRUCE W. le

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The truck had a considerable vibration. I was very disappointed to have to go to a location other than the one submitted for pick up. To travel to another county to pick up the truck caused a significant problem and should have been disclosed at the time of the reservation in order to budget the appropriate time.

Linda G. le

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Le client n'a pas laissé de commentaire.

PHILLIP M. le

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Le client n'a pas laissé de commentaire.

BECKY N. le

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A+ in Customer Satisfaction! Helpful, courteous, knowledgeable!! Will continue to use this location and share with others!!

MIKE P. le

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Le client n'a pas laissé de commentaire.

MICHELLE V. le

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Le client n'a pas laissé de commentaire.

ANGELA L. le

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The lady working on the day I picked up my rental was very friendly and helpful. I definitely appreciated it since we had to drive over 35 miles to pick up the UHaul since my preferred site didn't have what I needed but we didn't get notice until 2 days prior.

Russell C. le

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You may want to have the wheels on the tow dolly balanced. :-)

Amy W. le

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Le client n'a pas laissé de commentaire.

SAMANTHA W. le

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Uhaul as a company I would never use if I didn't have to. It is always a hassle to get what I need, when I need it and where I need it. I have used uhaul and every time I have hired people to move me and the truck or trailer was not availble as promised. I 've had to spend numerous hours on the phone trying to get reservations worked out while I should have been loading and moving. Evn though I reserved them online ahead of and had confirmation . Budget was much user friendly and the trucks were nicer and the people much friendlier to deal with,.

JOHN K. le

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I reserved a truck in Glasgow Ky and then had to drive 50 miles out of my way to Scottsville KY to pick the truck up.

stanley H. le

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very helpful .unhitched the unit and speedy checkout

CATHY B. le

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I can not think of anything. I'm a satisfied customer. :-)

BRADLEY P. le

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Le client n'a pas laissé de commentaire.

Cynthia S. le

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Nothing. Ginger was the best ever! Everything was great and she was very helpful.

Linda G. le

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Le client n'a pas laissé de commentaire.

WENDY W. le

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Le client n'a pas laissé de commentaire.

doug F. le

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Access is very bad, Zero parking!

DARRELL S. le

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Not a thing

CHRIS W. le

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The representative at the location where I rented the equipment was very friendly and helpful. I needed to keep the equipment and extra day and I called after hours and spoke with someone else that wasn't very friendly or helpful. Other than that the experience was very good. Thank you!

ARCHIE G. le

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rental vehicles need to be mechanically inspected. Specifically the front end seemed very loose. Otherwise all was ok.

KATIE T. le

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Ginger was excellent and went out of her way to help us get everything we needed in order to have a quick and efficient pick up. Would definitely recommend!

AARON P. le

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Very caring and helpful staff. Had trailer attached to the waiting truck and ready to go. Even had a person standing by to come in and help my wife secure her vehicle to the transport trailer she had rented. It's great to find friendly, helpful people like this when you're broken down and stranded over six hours from home. Thank you.

HELOIS W. le

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Le client n'a pas laissé de commentaire.

BROOK P. le

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Le client n'a pas laissé de commentaire.

WAYNE P. le

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Maintain a larger inventory of large trailers 6 x 12 size

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