They were very helpful and accommodating. Excellent Service
stanley wilcox
Customer Reviews for Bluegrass Parkway U STOR IT
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience, in and out quickly.
WILLIAM ZOELLERYour consumer rep. Calk to tell me I had additional money owed and made it sound like I wasn't going to pay. Give her script. Thank you for allowing me to rant.
frank lavenderThe cargo space was dirty when I picked up the truck. Subway cups, papers, dust and dirt
Nicolas MullerSmooth and great experience
Sayan MukherjeeEverything worked out well.
MICHEAL JACKSONThis UHaul experience was so pleasant. Ease of scheduling, pickup was flawless. John (53235) at the Bluegrass Pkway, Louisville was professional, knowledgeable, courteous, explained in detail the contract and had the truck ready for me to take. I appreciate John. THANK YOU
DEBBIE MILLSThe 2 guys running those location are GREAT! would rent from here every time just to get to work with those guys!
Chadwick YoungExcelente trato y personal ,muy agradable..
Nubia gonzalez leonI was very pleased with this location. I can't think of anything to improve on. John was very polite, professional and my transaction was speedy and with out any snags what so ever. The office was neat and clean as was the equipment. Thanks Bluegrass Parkway U Store it and U Haul!
Dwight MohneySpoke with John when dropping the truck off - explained there was a leak and some of our furniture got wet - he recommended contacting you regarding this issue.
Shannon CarterEverybody knows how stressful moving can be, but as soon as I walked in the door I was greeted with a hello and how can I help you from the gentleman behind the counter. He made my move stress free and went far beyond that to see I had the right truck for the job. I would definitely recommend 10000 Bluegrass for my future moves.
DB CooperBest Uhaul Service I’ve had! Love this place!
Weston NallJohn was very helpful in getting me in and out quickly with a nice easy smooth Equipment Rental - Thank You!
Chris HegstadVery customer friendly and helpful.
Ali BaharExcellent service à la clientèle
Jeffrey BellSee note above about the drop off issue.
David ElandProvide "mule" for hitching trailers. It isn't good for employee or customer to halve to lift heavy tonque weight of trailers to hitch them up.
Timothy PintoThis was my second location going to and still had to push my reservation back a day due to system issues. I was not happy about having to push plans back a day but the guy at this location was extremely helpful and attentive
Jessica RussellHello, He took care of the truck as soon as we pulled in , very friendly and helpful. Thank you, Julie Garrett
Julie Ann GarrettThe person at the counter did not even come out to unhook the trailer. He asked me to do it myself and park the trailer.
Manick VadhanamAmical
Rick KoscinskiThe office staff were very helpful and informative. The truck was ready to go!,
Catherine MillsGreat counter person very pleasant and helpful
Ray YeagerFirst inconsistency was that I was quoted $114 and paid $145 and then I was a shocked to find out a one-way truck had a 60 mile max??? And I had to pay another $22
ROBERT EVANSs/o
Timothy BarnettGreat service
Rick HenningerNeed more parking when returning the truck.
Thomas AshI have rented from here multiple times and will continue to. Most professional and easy to work with!
julie geurinThe person who worked with me, he is to loyal.
YADAB PUDASAINIThe trailer was ready and they helped me to secure it.
FRANCISCO GALICIAThe cargo area was dirty with mud and leaves, and smelled as if 10 dirty dogs had been sleeping in it. We had to clean and mop the floor and ramp before we could use it.
Denise VadeveldeThis experience was extremely easy and user friendly. Haven't used U-Haul in over 10 years and I was impressed. Streamlined and easy in every way. Also, very helpful and friendly staff. Would definitely use again.
jim whitacreTruck had garbage in cab no window cleaner in truck windows so dirty couldn't hardly see.had to pick truck up 20 miles away from where I went to rent then had to take back.was told milage would be adjusted and it wasn't then rushed when brought back I returned it earlier than I had to put gas in it miles down road and still got charged for gas when gauge said what it was suppose to.
ALAN DRAKES.O.
Holli BickerJohn was awesome.... Everything was smooth and easy...
Barbara ReeceOutstanding place to rent a truck. The gentleman there was professional, friendly and so helpful. This location will be a go to place!
Dan PelisseroRented uhauls many times over the years & from this location several times in particular. By far the easiest, quickest, & most reliable pick up store. Even open & manned on a holiday weekend. Very positive experience, truck was perfect for move.
Sharon SpinaI tried to go across the street to get gas after parking in the lot.. the ignition would not start..Ib then get a$60 charge for having not enough gas even though the truck has exact amount it started with which was below 1/4 tank.
Mike MccormickWheel had lots of play in it. Ramp would not go up unless we got under to see what was causing the snag. Bit in general it got the job done.
Patrick LynchThe U-haul mobile app didn't work on my phone. I would get a blank screen when checking in the truck. I tried several times and got the same thing after a hour trying to check-in the truck I borrowed someone's IPhone and after 2 try's I was able to finally check in the truck. This was very frustrating and should not have taken a hour to return a vehicle.
joe williamsOwner John went above and beyond to help out! Great customer service!
Brett WillettMake sure you have additional items such as dollys in stock when customers reserve them online. The website stated they were in stock but there were none at the location when I arrived.
Scott HurleyNothing! Thank you!!!
Patricia ZajiaExcellent
Kent ThompsonA+
Jordan HamiltonThe gas was not properly explained - the attendant did say I should fill it up beforehand- But the $95 and $30 gas service charge was overpriced
christy depriestThis was the first truck of many I've rented from you guys that was bad. Turning signals we're out, brakes were soft, truck was dirty and smelled like burning wires while Driving. I rent trucks pretty often from the same place - I've always been satisfied- but this truck needs a lot.. thank you
Darryll DavisI would like to say my experience with U-Haul has been absolutely great and very helpful in my moving experience that I had. I would give this U-Haul a five stars because that's the type of service that I received. I felt very welcome I feel I was understood on what I needed to help me in my moving experience was met I would most definitely refer this U-Haul to my family and friends. All my needs was met and it took so much stress off me and my mom. To a special guy that made all this possible you are the best! Thank you so much!
Makiesha CareyVan was dirty inside and out Service was very good
Dale HerbPerfect
olivier BIBARWACustomer service was great, when ever I need to move anything I will be calling this location. The man that works there is so helpful and friendly. Coretta Bryant
CORETTA BRYANTNothing. The whole process was quick and simple. The gentleman on duty was super friendly and very efficient. Ill not go anywhere else any time I need to rent a moving trailer or truck. Thanks for providing quality equipment with great old fashioned customer service.
Stephen DeanThe employee didn't check-in my vehicle on time. I returned my vehicle around 4:45 pm but later that night, I realized that I never received a receipt. I called the company the next morning and they told me "the guy must've forgot to check-in my vehicle." I returned the vehicle at 4:45 pm, but they didn't close until 5:30pm. What was he doing? It takes seconds to check in a vehicle. It took me an extra day to get my deposit back. Not cool, and I won't use this location again.
Carlos RowlettDial was broken to control lights. Drove home with no headlights, dashboard lights, or running lights in the rear in the middle of the night.
Nate SmithKeep up the good work! Rental process all went well and was clearly explained by staff. Great customer service and I would definitely use them again.
Patty Montgomery