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Don't have the owner of this facility owner (Bill) represent your U haul business. This animal eas so rude, nasty and disrespectful. I never drove anything like a 15 footer and he never pointed anything out to me. He even told me in so many words he was not a people person. He walked away when I had questions. DON'T DO BUSY WITH THIS LOCATION OR THE OWNER BILL!!
I received a fee for both dropping off the haul after hours and for having it cleaned. Both extra fees seem outrageous and I will never recommend these services again.
Great experience from beginning to the end!
Credit a client's account if they put too much gas or always have the tank filled.
Tried to double charge me plus $250 fee for wrong location return without being informed that it wasn't allowed. Do not recommend BMS location.
Bill was a great help!!
My rental experience was very pleasant. It was a quick easy process.
The Pickup Was Fine However The Drop Off Location Was Nit Advantageous For Me As A Customer... It Should Be Explained in the beginning that U-Haul Will Select a drop off location for you if you don't choose a specific location.. Adding Miles To A Truck To Accomplish “Uhaul's “ Agenda Doesn't Make Sense To Me Without Customer Consent..
Nothing that I can see. I received excellent service at my pickup location
Excellent customer service easy to deal with plenty of trucks and trailers will be back and tell all of my customers about this establishment
Perfect rental. Quick pickup; quick return.
Excellent service overall.
You should offer one way rentals
Didn't even have to get out of the car.
Perfect
Great customer service and very clean rental.
Nice people! Not their fault but the U haul was late and put us behind schedule.
Bill was a very nice man.
All was seamless and excellent
Nothing
give discounts on more then one rental!!!
They have great service and everyone was very polite.
I was sent to this location after having it change from a previous location. The location was CLOSED! I arrived via Uber therefore my ride was gone. I was outside in the rain, on the phone, transferred 3 times by your poorly skilled online and phone representatives. Finally, a man showed up and said he was the owner. I expressed the situation and he immediately had an attitude accusing me of incorrectly scheduling a pick up at his place on a day he is CLOSED! Unbelievable! Finally, a manager answered my call to uhaul after an hour on hold and literally had to ask him to release the keys to me. He was insulting to me, as if I didn't have the right to pick up the vehicle yet I had all documentation stating so....Never, Ever via the app! Never, Ever again Uhaul! And the $50 credit just isn't worth it! I need to remind myself to post my experience on social media! Awful experience!
The truck that we rented smelled like an ash tray. It might be a good idea to spray and even disinfect right now to try and eliminate the smell but also to disinfect due to being in a pandemic.
The Uhaul representative displayed excellent customer service. He explained everything in detail and we were overall satisfied with this location.
This place was fantastic! Yes I will use this place again.
The night before the rental I ha to upload a picture of my driver's license. The n when I arrived to pick up the truck using my account and the "Pick up my truck tab" I was asked to upload my driver's license AGAIN. Then I had to wait 10-15 minuted to get approved for the rental. I think this process could be improved. Why did I have to upload my license the day before if I had to upload it a second time and then wait for approval. My rental should have been approved when I first uploaded my license and we could have gotten the truck in a more timely manner. Besides that, I think the rest of the process from that point on was great. From retrieving the key to returning the truck. I like the way the truck handled and drove, the only thing I wish the truck had was cruise control. I think this should be on all your trucks.
Everything was perfect
Service was excellent start to finish
The gentleman was very professional and nice.
Great customer service
The location was much further than where I was told it would be. Caused me to be late for my pick up.
My Bess who checked me out was great. He has the best customer service skills. I will definitely recommend his site. He went above and beyond to help me find the right hitch parts. It was an honor to work with him.
No comment
Had issues with checking in and once I did and was able to get the truck, it was dirty on the inside and smelled bad. I drove it down the street, maybe about a mile or so, and then realized what I needed to move did not require the truck. I returned it, and the guy told me he still had to charge me full price even though I didn't use the truck, I literally just drove it around the block. The truck was nasty and the guy that rented the truck to me was nasty. Would not recommend this location at all.
Great job on both ends. No issues...
Location called the night before to review everything with us. Associate was great
Online checkin did not work. An employee had to do it all on his computer even though I was set up for 24/7 service. He thought it didn't work because I arrived at 11:30 and I was scheduled to pick up at 11. This could have been a disaster if he wasn't available.
Love the app! Will definitely use it again in the future.
I had a excellent service from BMS Used Car Sales. Very professional when dealing with customers, very friendly and give you good advice about the U haul trucks. I would recommend to all my friends.
The verification process took over 30 minutes.
The factvthat I had to change locations was an expensive pain in my rear, and I expect an adjustment.
