Customer Reviews for BMS Used Car Sales
(Concessionnaire U-Haul dans le voisinage)

182 évaluations

140 Industrial Way   Fayetteville, GA 30215

(678) 369-9032

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(678) 369-9032

140 Industrial Way
Fayetteville, GA 30215

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

1. Facility was closed on the Friday after Thanksgiving. Had I know that, I would have chosen another facility for dropoff. 2. Got charged a convenience fee of 20 $. For whose convenience? Certainly wasn't mine. Dropped off in the middle of the day. 3. In all liklihood, will probably not use U-Haul again.

DAVID S. 
Évaluation :
1

Gas should not cost me 40$ for 30 miles

TYE CHARESSE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARIEL C. 
Évaluation :
1

The after hours check-in would not give me a location that is required to use the system. This cost me 60,00 $ in fees. I will give you until the end of the day today to make this right before I initiate a charge back on my credit card and initiate a claim in small claims court.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN R. 
Évaluation :
5

can't think of anything

NORMA S. 
Évaluation :
5

provide a ramp to back of truck

LAWRENCE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAVIO F. 
Évaluation :
5

Keep up the good work thanks

MICHAEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clinton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERICE S. 
Évaluation :
5

Nothing wrong with the location and equipment. I had major issues while dealing with your mobile check-in and return process. As the rental location was closed, I had to pick up the truck via my phone. When I made the reservation, Bill, the sales person, told me that I needed to wait till I was ready to pickup the truck before starting the online process. But when I got there, the link to start had expired, so I had to retrace the emails to get a link. And setup an account (which I could've done at home beforehand but again, Bill told me to do so when I was onsite.) Then I ran into delays because the web site would not accept my Location Services settings. I kept getting an error message. I called customer service, waited 15 minutes, and after she had me change Safari websites location services, it started working. (Would have saved time if your instruction included that as well!) She walked me through it but it took an hour from start to finish. What a waste of time!! Returning the truck was worse; I never rec'd a "return link" so again, had to go through earlier emails to find the right link. I did and clicked on "Return my truck" and the screen would show a photo of the location with another link to watch a video on how to return the truck. That's fine but after the video, there was no way to access the window to upload the odometer/fuel photo to finalize the return. I called Cust Service at 5:40 (truck was due back at 6) and was told there was a 51 minute wait. I completed a call-back , put the key in the drop box and went home. I got a call over an hour later, the recording said I was first in the que, and then another recording immediately came on and said there was a 61 minute wait. So I left another call back and when I rec'd that call, it said the same thing: I was first in the que. And then it disconnected me. At that point I had enough of UHaul. When the rental location opened up on Saturday I planned to go back to make sure I was charged accordingly and to tell them how frustrating the mobile check-in experience was. But today I rec'd the receipt showing the correct amount so no need. But I will never rent from UHaul again if I can't deal with a person directly.

Tony B. 
Évaluation :
4

You all have created a good accountable check out system. It takes one time to get used to but well done. Thank you, Joseph

JOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kinsey S. 
Évaluation :
3

The truck I used sounded like it was a truck from the 90's and seemed like it had engine issues. Accelerating from a red light or stop sign was rough.

Corey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERRY T. 
Évaluation :
2

The truck I use had a leak in the roof causing my 3 600 $mattress to get wet.

Angus C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARNULFO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR E. 
Évaluation :
5

The uhaul rep was very and professional

FRANK D. 
Évaluation :
5

Yes ðŸ' i really recommend this place the personal was really helpful he was very friendly with me and my husband. I love this place.

NOE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jazmine R. 
Évaluation :
5

Although the equipment looks to have been hosed down in the inside. There were an abundance of roaches in the back of the truck. This made me extremely nervous because I was afraid that the roaches will transfer onto my personal items and I would then in turn take them with me to my new place of residence.

Brianca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFREDO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Millicent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE A. 
Évaluation :
5

Only to be better the apps return.

MARVIN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marquita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lamera P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nikki C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara B. 
Évaluation :
2

Honestly, the location was okay. The guy was nice, the rental process was easy once I finally got there. It was just WAY out of my way and took a total of 2 hours driving there and back.

Johnny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE F. 
Évaluation :
1

I received 50 for all my inconvenience. I did my reservations two weeks in advance. the rented my UHaul and they did not try to replace it before I got there. I can't even continue writing all the Bullshit that happen after that. Just know You all Suck and I hope I never have to rent from you all again!

valerie H. 
Évaluation :
3

Spray for roaches. Not happy about finding roaches all on my belongings as I was unloading.

Brandon B. 
Évaluation :
1

Better customer service at the location.

JOHNNY F. 
Évaluation :
5

The proprietor was polite, efficient, helpful and I was treated fairly. The vehicle was in new condition. It was ready, clean and ran well, with no driving issues. I would definitely rent from him again and gladly refer anyone to this location.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis J. 
Évaluation :
3

When we first arrived, it did not appear open (there was an open sign but the door was closed and locked). Maybe a buzzer or bell to ring with a sign. We just knocked loudly (our first knock wasn't heard) because it said open and the gentleman came to the door. That was our only concern. He was attentive, friendly and very professional and got us in and out quickly and efficiently! Only reason I put not applicable to recommending is it was our second location we had been to that day and it was very far out of our way for us and any of our friends.

MICHAEL S. 
Évaluation :
4

Cab stunk like cigarettes and body odor it would be nice to sanitize the compartment

WILLIAM L. 
Évaluation :
4

Made me pay 26' gas charge when I contracted a 15'. Ageed I was getting screwed. Again, same problem... person who is dealing with customer has no ability to correct the system and solve the customer problem. terrible systems design. Corporate gets an F minus

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA B. 
Évaluation :
5

This location is also an auto shop. Perhaps a front counter bell so he knows someone is waiting. I do not believe he can hear the door chime. Otherwise, great transaction from beginning to end.

JACOB L. 
Évaluation :
3

I'd recommend keeping your Sat business hours consistent with your advertised schedule

CHRISTOPHER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARRY K. 
Évaluation :
5

Awesome service

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

javis T. 
Évaluation :
5

Everything was perfect

william D. 
Évaluation :
5

Everything was great. Was confused about the rental because the online service was awful.

Scott M. 
Évaluation :
5

nothing

FRANCIS A. 
Évaluation :
5

Ac didn't work

ERIC L. 
Évaluation :
5

Loved the experience

ANTONIO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKITA N. 
Évaluation :
3

The right tire is very low on air it was notice once the trailer was loaded. I spent 30 minutes of my travel time adding air to both tires.

David B. 
Évaluation :
5

Great customer service and helped to facilitate the mobile app process.

NICOLA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHASE J. 
Évaluation :
1

We booked over the phone and the time it told us to drop off was while they were closed. The man told us when we picked the trailer up to drop the trailer off before the store opened and told us to park it anywhere. He made it out like it was no big deal. The day we dropped it off I get the invoice with an extra 20 $fee that he did not tell me about for after hour service. He never told us about the fee. We dropped it off 10 min early because of what he said and was penalized for that. If I had known I would have waited the exrtt10 min. Then on top of that they are not answering the phone. I have been calling and calling and no answer or call back

DAVID V. 
Évaluation :
3

The air-conditioning in the truck went out and wasn't working for most of the trip. Also, 2 of the seat belts were non-functional...only the drivers side worked. The equipment should be better maintained.

LINDA G. 
Évaluation :
5

I called to reschedule my reservation several times all in one day. I appreciated management's patience. The customer service was excellent.

Shannon N. 
Évaluation :
5

All went extremely well. Rental went smooth and quick. Return was painless,no wait.Really no way I could improve. Maybe coffee and Donuts but that would be about it.

HAROLD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN L. 
Évaluation :
4

The online process did not function very well.

SHARON T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMIN B. 
Évaluation :
4

Out of the way but easy to find and no back up.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristen H. 
Évaluation :
5

Check out procedure app was not working. Would not recognize my location even though it was allowed in settings so I could not close out the contract. We tried for thirty minutes and just took pix and screen shots to show we tried so I better not get the extra 20 $fee fir not closing contract when it was your app that wouldn't let me.

PHYLLIS M. 
Évaluation :
2

Person was friendly, but was trying to charge us a 15 dollar cleaning fee for literally a single leaf and some dust on the floor of the truck. It was absurd, nobody would have called that floor dirty, I believe he was just trying to upsell a cleaning fee and probably does that to a lot of people who drop off there

JONATHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Great customer service and person

JAMES H. 
Évaluation :
3

Nothing to report

ANI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL M. 
Évaluation :
5

Excelente

Lewis P. 
Évaluation :
5

My only complaint is that I was unable to drop the truck off at another Uhaul location. I was exhausted driving back! But the facility was clean and the clerk was such a nice man. Merci!

Yasmin W. 
Évaluation :
5

Very Friendly service!!!

Yvette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

The dealer was easy to locate to return the truck.

Gordon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE S. 
Évaluation :
3

Have blankets in stock

EUGENEFRANCIS D. 
Évaluation :
5

S.O.

JAMES B. 
Évaluation :
5

The service was excellent!

RODNEY D. 
Évaluation :
3

The truck was extremely dirty. In the day of COVID the equipment should be cleaned after every use. The rags were filthy after we wiped down the truck -- just the dashboard alone was disgusting then the seats, yuck. Additionally, I was charged nearly 30 $for gas. And, I didn't get a chance to do all of the work I needed and had to pay guys to help me just so I could help out just to get the truck back early as a favor to the station I rented from. Not the greatest of experiences.

Reginald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci D. 
Évaluation :
5

Excellent service à la clientèle.

PATRICIA A. 
Évaluation :
5

The rep was very helpful an professional

FRANKIE B. 
Évaluation :
4

Ratchets to secure auto to trailer were not operable. I had to use WD40 and plyers to free them up. Three hours into my trip I experienced a blow out. It took about 10 Min on the cell phone to talk to someone to get help. From the blow out until back on road was approximately 3Hrs.

Robert W. 
Évaluation :
3

The online process has too many steps. Also the 50 $guarantee needs to be clear on website.

Melissa T. 
Non les évaluations ont été soumises pour cet établissement.

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