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I was not happy about the fact that I had to drive the dolly all the way back to the same pick up location had to drive over an hour and half for it truck broke down and uhaul would not work with me for getting it to a closer location
They are so kind and friendly!
your truck need to have cruise control on of your truck if I every rent one again it would have cruise control. And a person should not have to drive 50 to 70 miles to pickup the truck at was one of the thinks. I should them able to pickup up the truck up 3 or 5 miles from my home where I reserved it.
Refund for over filling gas!
There is no way I drove that many miles. I had to pick up truck in another town that is 12 miles away. I got a discount because of inconvenience ty. Then u-haul says I drove another 14 miles, when I only made one trip across town. Mobile check in was a pain, so I didn't get the hour it took for the lady to get it to through. Lady was very friendly. I Don't blame anything on her just u-haul.
The lady at Bob Dixon Service Center was great to work with! I was supposed to pick up the truck in another city, but they did not have it available come the day I needed it. I got sent to Bob Dixon Service Center, which was an hour away. Inconvenient for sure, but the lady there was great to work with and it turned out fine!
Renee went above and beyond to obtain the moving truck I needed much earlier than estimated and was very courteous. I highly recommend this U Haul location.
we were so pleased with the customer service people, very nice and supporting - if we ever have to move again that's the place we would go!!!!! fantastic in any way - would love some other places take this as example of great service. God bless Regards Iris & David
Rene and her crew were top notch. Very helpful and friendly. Great equipment.
Great service!
Renee went above and beyond. You are so appreciated. THANK YOU!!!
Excellent customer service. Friendly team!!
The staff was very friendly and happy to help! Overall is was a great experience!
James in Lanark, il. did great in connecting us to you on Monday 3/9/20
Nothing it was all great thanks
Tried to pick up uhaul at Bob's service but received a call the night before that I had to go 20 mins away to pick up my uhaul.
Renee was amazing!! I called first thing in the morning and she had one left and even stayed after hours fore to come pick up the truck! These people are truly amazing! I would recommend them to anyone!!
The folks at Bob Dixon were great to work with! Picking up and dropping off was a "breeze". I would recommend this location to anyone for U-Haul needs!
Renee was knowledgeable and professional. She kept in touch with me & made a stressful day more relaxing.
Had a large undocumented scratch. Reeked of stale cigarette smoke.
I highly recommend this location. There are not many places like this left. Their customer service was incredible as well as their sincere concern for the customer.
The place I dropped the truck off was very nice and helpful BUT AGAIN uhaul corporate was HORRIBLE!!!!!! HORRIBLE CORPORATE CUSTOMER SERVICE!!!! I will never use uhaul again
Great customer service, I highly recommend for your uhaul needs.
Dont let someone know a day ahead after you reserved a truck a week ahead that nothing is available for pickup in the location that was promised.
Need to let customers know ahead of the final bill that there is an insurance charge also included. My initial estimate of bill was cost of truck rental plus fee plus mileage charges but nothing about an insurance charge. My regular insurance policy covers rental vehicles
I drove the truck through a rain storm. When I got home I did not start to unload the furniture until the next day. When I started to unload things I had wrapped/covered several pieces with the moving blankets and I noticed that several of them were wet/moist from the storm. Nothing was damaged but if I had been moving real valuable pieces I would not have been happy. I rented a truck to keep the rain away. There is no reason why there was water inside the van in my mind.
Ms. Dixon was very pleasant and easy to work with. Accommodating!
Renee was excellent. She went above the call of duty to ensure we had the right equipment for the move. Terrific service. I would definitely recommend this location to anyone wanting to rent a truck in Dixon, Illinois.
This has nothing to do with Bob's but I sent a request to be contacted by phone because I returned my trailer a day early but was charged for the full contract also would like to talk with a representative about my contract my name is Patrick Balsley 1(815)631-1431
They attached a tow dolly, then the system said it couldn't work. Then had to switch to a full car carrier. I had to drive 50 minutes out of my way just for a tow dolly, which cost me $18.00+ in tolls, and also 20 bucks in gas, not to mention my time over 1 1/2 hrs driving out of my way causing me to have to reschedule my movers and cost me even more $$$
they knew what they were doing and very helpful and friendly and everything with smooth.
The woman was very nice, friendly & helpful. Facility location was very easy to find and well maintained, unlike the other Dixon location. Would recommend this location.
used the app was supposed to be faster...........WAS NOT took 30 min of my time .......... you had to call 3 references to tell me where the key was.
There is nothing you can do to improve this Business. Location was good Customer service was excellent Equipment was in great shape
Very good trucks and service
Renee was very friendly and went over and above. Very helpful going over all options for correct truck size. Also told me about other items that were available like blankets and dolly. She also went over the options for the insurance very friendly lady??
Bob was a huge help in a cross country move. Made sure my truck had everything I needed to pull the trailer.
I am extremely disappointed with my UHaul experience this time. First of all, I ordered the truck from a local UHaul dealer (Oregon, IL). My online experience indicated that it would be coming from there so I put the mileage at 25 miles. The next thing I know I'm receiving a call from a Dixon UHaul telling me the truck will be coming from there. When I questioned the extra miles, he said it looks like UHaul was giving me a mileage difference. However, that's not what I see on the bill! For that reason it cost me $22 more than anticipated. Worse than that however, was my experience at that location and with UHaul online in general. I arrived there at 7:50 ready to pick up my truck. The gal servicing me was new but very nice. She was definitely not the problem. However, one way or another, I didn't get out of there with my truck until 9:05 (one hour later and the email I received afterwards told me that the truck was still due for return at 6 pm). As a result, I paid the two guys from Johnson Movers, Senca, IL, a half hour each (at the rate of $75 each) for doing nothing. While I rented a UHaul December, 2017 for a move from Phoenix to IL that was very satisfying, I will not be renting from you again. A frustrating and disappointing experience to say the least. Marv Jacobs
