Customer Reviews for Bob Lemons Towing & Storage
(U-Haul Neighborhood Dealer)

337 évaluations

421 N I-35   Gainesville, TX 76240
(Interstate 35 Between Hwy 82 & California St)

(940) 665-8949

Heures

  • Mon–Wed
    De 9 h am à 5 h pm
  • Jeudi
    De 9 h am à 12 h pm
  • Vendredi
    De 9 h am à 5 h pm
  • Samedi
    De 9 h am à 2 h pm
  • Dimanche
    1 am–4 am

Services dans cet établissement :

Pour nous contacter

(940) 665-8949

421 N I-35
Gainesville, TX 76240
(Interstate 35 Between Hwy 82 & California St)

Services dans cet établissement :

Heures

  • Mon–Wed
    De 9 h am à 5 h pm
  • Jeudi
    De 9 h am à 12 h pm
  • Vendredi
    De 9 h am à 5 h pm
  • Samedi
    De 9 h am à 2 h pm
  • Dimanche
    1 am–4 am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Explain the 24/7 pickup process to the customer before they go to pick it up.

Tammie M. 
Évaluation :
1

The location needs to be demolished. Very poor condition.

Hector M. 
Évaluation :
2

Went to do in person drop off and the building was locked up with no one there to help me. Called number on door and got an answer saying just drop off ur keys in a certain location. No way to check my vehicle in. Hope I'm not charged extra fees..

Andrew O. 
Évaluation :
1

Old place that needs to be torn down. Had to wait for someone to show up to get the trailer. Trailer had marker lights out.

Tommy V. 
Évaluation :
1

Had 1:00 appt and the young lady showed up at 1:40 which put me behind on my plans.

Larry B. 
Évaluation :
3

I didn't see any signage that said, "Bob Lemons Towing & Storage," so it was really confusing to find. Luckily it had U-Haul equipment outside to make it recognizable. Drop off was easy otherwise using the app!

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Atreya Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicolie V. 
Évaluation :
2

Give deposit back in a timely manner

Dana E. 
Évaluation :
1

Send them some where else. This place is an absolute shithole. No one is physically there. You have to call a bunch of numbers posted on the front door.

Jared C. 
Évaluation :
2

Nobody was there to receive the truck back when we returned it called and no answer

MARTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HOMER B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Receptionist was easy to work with, fast turn around. No issue with truck (10 footer).

James H. 
Évaluation :
5

Work on getting the cat pee smell from the building, clean the floors. And get that young lady AC. It is Very hot as is, but she is sitting in a hot smelly glass office. She deserves to not be sweating and smelling cat pee. 2 years ago they let cats live in the office. I did not see them there this time but the whole place stinks.

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
1

The truck was broken The millage was not right on the website ans they charge me for 80 Miles

Pascale S. 
Évaluation :
5

The folks at Bob Lemons are always available, friendly and helpful on the phone. Couldn't be easier! Thanks!

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY K. 
Évaluation :
5

Never saw a person

MICHELLE S. 
Évaluation :
5

Great Serbvice

Barbara C. 
Évaluation :
4

Double check all tires before renting out trailer

Deamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Not a thing! Great service, Great Experience

Roger C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
2

The mobile return function did not work. Was on hold 3 different times with Uhaul for between 45and 50 minutes each time on 3 occasions and only got one UNHELPFUL person to answer the phone. Completely unsatisfactory! Horrible customer service from Uhaul!

Caleb G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINA F. 
Évaluation :
4

Very polite and helpful

CHRISTOPHER D. 
Évaluation :
3

the truck was clean and useable but the location was a junkyard and dirty.

Krista R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
1

When I picked up my truck, the mileage listed was incorrect (the truck was a couple hundred miles over what was listed when checking out the truck). Same goes for the fuel level (it said there was half a tank in the truck but it was actually 48 miles to empty when I received it). Also, the key was left in a lockbox which was fine, but they didn't change the pin on the box so anyone could've walked up and turned the knob for the key.

Anna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JP H. 
Évaluation :
2

The vehicle I had did not register the miles correctly. I was charged way too much. The vehicle was dirty outside and inside the cab. I had to retrieve a Dolly from another location just to complete my move. I will not use uhaul again.

Dylan S. 
Évaluation :
1

Rental personnel should present in a readied and sober manner. All equipment should have been prechecked and ready for my arrival. Rental personnel should not be hiding out in other trucks smoking god knows what while leaving me standing in the lot wondering where they disappeared to and causing me to seek them out and find them taking a hit! It was known I was going to be driving this vehicle and tow dolly 4 000 from TX to Alaska and I made it 60 miles and had a flat tire on the loaded tow dolly! Totally unacceptable and unsafe because personnel did not properly provide safe equipment for me to use.

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachery N. 
Évaluation :
5

Lindsey is very customer service oriented and flexible. Her location and the one on 82 are the only options for UHaul in the Gainesville, TX area!!!

Courtnie H. 
Évaluation :
2

No one was around. Location was junkie looking.

Marion W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
2

This uhaul pickup location is at a very run done and abandoned Texaco gas station. It's very trashy and not kept well. It's hard to tell it's actually a business. Also, during the booking process I was told someone would contact me a day or two before my reservation to confirm. No call. I called 5 times the morning of my reservation to make sure my truck was available etc, and received no answer. When we arrived at the reservation time, there was no one at the location. The doors were locked and the place looked abandoned. I called again and actually got an answer. The lady was very polite and helpful with me. She told me they were out for lunch (even though I was scheduled at this time), but she would walk me through how to get keys for the truck. She was very helpful and kind. I do feel that this was not the best way to pickup a truck for rent. This place shouldn't be in business in the condition that this place is. We had no issues with the truck itself.

Jennifer F. 
Évaluation :
5

I would like to see cruise control in the vehicle and and a flat rate fee for some trips over a 100 miles . Overall the representative was friendly but convenience fee is a little much due it's hard to get the vehicle checked in online .

RHONDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

While there were NO promises made in writing it was suggested that if we returned the vehicles early, or with more fuel than they had when we rented them, or with less miles than were charged, we might receive a discount (partial refund) on the rental price. We achieved all three - returned early, under mileage, and with more fuel in the tank and received nothing in exchange.

jim T. 
Évaluation :
5

While there were NO promises made in writing it was suggested that if we returned the vehicles early, or with more fuel than they had when we rented them, or with less miles than were charged, we might receive a discount (partial refund) on the rental price. We achieved all three - returned early, under mileage, and with more fuel in the tank and received nothing in exchange.

jim T. 
Évaluation :
3

It was after hours so I didn't interact with anyone.

GREGORY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgardo A. 
Évaluation :
5

Very friendly and understanding.

Crystie L. 
Évaluation :
5

Great service and easy pickup.

EDWARD D. 
Évaluation :
1

The drop off location did not show up on gps correctly so i had to call customer support. The location says its open at 9am yet facilities were locked all day. My assigned rental keys were not available in the lock box after getting help from customer service and had to get a different truck which then the app would not accept my check out due to the mileage being different between the trucks. Overall it was a frustrating experience that i will not use again.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE M. 
Évaluation :
5

They were very nice and accommodating. Made the process very easy for me.

Randy V. 
Évaluation :
4

Very accommodating and prompt service. I will use again in the future. Thank you !

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debra W. 
Évaluation :
5

The people went out of their way to help us

James M. 
Évaluation :
5

Excellent service

SAM T. 
Évaluation :
3

I was supposed to have a utility follow and a furniture dollies but only got the furniture dollie.

Shawna B. 
Évaluation :
5

I made my reservation a week prior to my pick up date to ensure there would be no issues. The Uhaul website routes me the pick up location of 82 Storage and followed up with an online checking email which I completed with all my information for an easy pick up due to having my 2 toddlers in the car. On the morning of pick up it was raining, I had my children and was shocked that the 82 Storage was an unmanned storage field with a fence around it. I was never informed of this or given a gate code or any additional instructions. I called the phone number listed on the gate and was quickly told that they don't rent U-Haul at that location but he could give me the uhaul guys phone number. I called and left a message for Jordan and searched online for another location closest to me to get a truck. I received a call back from Jordan while driving and he was great!! Apologized about the 82 Storage location and took care of my reservation by transferring it to Bob's Towing. Upon arrival, the truck was ready to go and clean! Lindsay was very efficient and professional!! I would highly recommend Bob's Towing for all Uhaul needs. I would not recommend 82 Storage at all and it shouldn't even be an option for pick up or drop off. I appreciate Jordan taking the time to help me in a stressful moment and ensuring I received a truck to complete my move!

Kassandra B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
3

When booking online the information for the pick up & drop off were not accurate. The equipment was not available where I planned on picking up and then the return was much farther than I had requested.

CLARISSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgardo A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
1

Get rid of the blonde clerk, don't remember her name.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

everything was great!

CHRIS C. 
Évaluation :
2

The place smelled of cigarettes and cat urine. The woman was less than professional. The truck smelled like cat urine on the outside, the windshield wipers scraped the glass for a day and half I had to listen due to rain, the sun visor was hanging off as one hook was missing. I've used UHaul many times in the last several years and this was the worst.

Kimberly J. 
Évaluation :
3

Dropped off after hours. Would have been beneficial to have better outside lighting.

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron P. 
Évaluation :
3

Easy to drop off the truck.

Cris A. 
Évaluation :
5

The lady at this place went above and beyond to assist me in any way she could! GREAT SERVICE

Janet W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan W. 
Évaluation :
5

No improvement. We called on Sunday & the lady was very helpful—told us she would send out the return email once the trailer was returned & she did that as stated—GREAT customer service.

April B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie E. 
Évaluation :
1

Answer the phone and or listen to voice mail and call me back like I asked

Eric W. 
Évaluation :
5

Fantastic customer service!

Steven P. 
Évaluation :
3

I went over a little on my mileage when I returned it but I did also fill the tank all the way up instead of just to 5/8 full. They still charged me and extra $15.00. You would think they would have evened it out like other U-Haul places I use before.

Pamela T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIA N. 
Évaluation :
5

This facility was outstanding. The people were exceptionally professional and friendly. I highly recommend them for all moving needs.

Steven P. 
Évaluation :
5

Nothing . This company was outstanding! They could not have been friendlier or more helpful. I will be renting again in the future and will use this company. They are fantastic and recommend them to anyone needing u-haul!

Steven P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris W. 
Évaluation :
3

No suggestions was a great experience. Thank you

Paul S. 
Non les évaluations ont été soumises pour cet établissement.

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