Évaluations des clients Bobbys Transmission Center

I always pick up my hauling needs from Bobbies.

Not real friendly

Nothing.

They were very friendly all wearing masks. Ask me if I had any issues. I should have told them about the door that was hard to lift open, but forgot. Also forgot to tell them it was dirty when I picked it up too.

Train the people in your call-center better because I was quoted one price over the phone and another price when I got there that was almost $70 higher and they told me that my vehicle with the larger tires would specifically fit on there and if not they have the extension straps for the auto transport and I have to go next-door to Napa and spend over $50 to buy tiedowns which I can't imagine isn't as safe and in order to tow the car had I known all that I would've bought a tow bar for my jeep and I was just trying to save some money by going through you guys and it wound up costing me more the people at the rental location aside from not having their shit together were very friendly but the person over the phone needs to be educated

Super easy process!

Nothing,,, you guys helped me out and I appreciate it very much. Thanks

men at the counter could not have been more helpful, both in scheduling a trailer and the return. Also very good helper in getting trailer hooked up and unhooked when we returned the trailer. Very highly recommend this location

Love this place!

The truck needed cleaning and it had lots of ding's including a creaked windshield they marked it all and that was good I just feel they could have given us a better truck on a 2000+ mile trip!

All gr8.

Greg and Lance provide amazing customer service

The employee assisted in hooking up and loading the trailer to the U-Haul and the car onto the trailer. Then went on to show us how to make sure the car safe at each stop.

Windows were super dirty on pickup

They were flexible with dropping off my car hauler before returning the truck.

Greg has helped us several times and is very pleasant and accommodating. Would highly recommend this location.

I booked the wrong trailer, they fixed it promptly. Super pleasant experience.

I'm a little concerned about the drop off, it was closed and I just dropped it off.

Truck was dirty. Cab was not COVID-19 clean as was Penske truck I rented a month earlier. I did my own sanitizing. Driver windshield wiper did not work and needs replacing. Overall the truck performed fine with no problems except for the windshield wiper.

We did not have a problem with the trailer we rented. We had a problem with the place we rented it from. This business is refusing to follow public health mandates put in place by local government, creating an unsafe environment for their customers. They posted a sign on their door indicating that they are refusing to follow the CDH mandate, and will not require employees or customers of Bobby's Transmission or U-Haul to wear masks, wash hands, etc. My wife and I have rented several trailers from this location in the last few years, but unfortunately we won't be returning. COVID won't reach an end until everyone does their part, and this location is part of the problem, not part of the solution. I'll be happy to give my money to someone else who is willing to follow basic guidelines in the interest of improving public health.

Over the years I've rented various u haul equipment. Always had a good experience, this was no different. Bobby's provides excellent service with a smile and a joke. Can't ask for anything more

Reevaluate the extra mileage charge system. I went 18 miles over on my contract but had to go further than expected to pickup the truck and trailer than intended

U Haul gave me faulty equipment which almost killed me on the highway......grossly underinflated tire with faulty valve, by over twenty pounds.... the warning light about tire pressure did not work until I hit a concrete barrier in middle of Interstate outside of Hood River Oregon, so I never realized I had a tire issue, due to not being able to handle truck from underinflated tire; the automatic towing gear for steep grades never kicked in, so truck was difficult to maneuver on steep grades, and the car transport trailer had a break in a place which had been welded once and then again........horrible experience for which I have begun a class action suit against U Haul. I am furious and am demanding that U Haul, at the very LEAST, reimburse me for entire cost of trip.

Everyone at this location was kind and helpful. They helped me hook up the trailer and unhook when I returned it. They made the experience easy and not stressful. I would highly recommend workin with them for all of your U-Haul needs!

Lower rates. I don't feel it necessary to charge by the mile while also charging for gas or forcing us to refill

I found it disappointing that, not only was the staff not following the county mandate of wearing a mask when not able to maintain distancing, but they went out of their way to print off and tape 3 copies of a statement, showing their blatant defiance of the mandate. Insinuating that taking steps to protect the public, is somehow an infringement on their rights. I will not go back to that business where again.

The trailer would randomly violently sway from side to side. This was especially bad when slowing down.

windshield was not very clean

Everything is always fine. Gregg is always very friendly and helpful.

Greg has always been very helpful with my reservationz.

Very nice folks made the transactions easy.

Nothing

A explanation of the braking function on the trailer would be nice to have. I assumed that there's a surge brake, but don't really know.

Everything was great! Super glad to not be told to put on a mask!

Customer service needs improvement!

They did a very nice job with checking-in and checking-out. Happy I picked this location.

Greg, the person which Assisted and answered my question was very thorough...

I would recommend the equipment would be equipped with spare tire and jack. I went to McCall area and for flat tire in camp. Due to 4 of July weekend, every shop was closed, and I had no phone or internet coverage. I paid insurance but what that helped me with? A little issue like this when you go to relax can change the whole trip into a nightmare. I heard the company doesn't want to do this because of the risk of people being killed during the replacement of the spare tire on the side of the road. If you have customers like this, they my have to get moved not allowed to move themselves. I would like to see this implemented! It's customer service and care when we, your customers cannot be reached by you.

Thank you for the quick efficient service!

Great, personable customer service, and quick'

Nothing to improve. Good people at Bobby's and they are so nice!

You guys are great! I always have a good experience when I rent moving equipment from you!

The truck that I rent was old and not very clean ; I will not rent one for a long haul

Lot guy, Habib, was rude and not helpful to another customer dropping off trailer.

The truck that I rented was not very clean and it looked bit up , moved locally but if it was a long trip I will not rent your old truck , thank you any way

The man inside was not helpful. Let his employee hook up the dolly which wasn't even in our truck pickup location to begin with. We hooked it up and the light didn't work, tried another and that light worked but then we realized the dolly wasn't wide enough. Finally hooked up to the third dolly and the lights worked.. but the only help we got was from this mans employee (habib)- the manager should have been apologetic about the fiasco and about the lights on the dolly not working. Very poor and frustrating experience.

It really came in handy for our move. Thank you.