Great service and location. The facility just lacks some of the amenities of the larger and newer locations.
glen D.
Customer Reviews for Bobbys Transmission Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very personable. Great customer service.
Richard P.Rental went smooth as silk
Larry B.Quick and efficient.
Ron D.Tell the customer that the 6x12 trailer will NOT handle a refrigerator! I included a dolly in the rental and was unable to use it due to the lack of specifications provided. Perhaps a comment to the customer?
James H.They have me contact info to call and address horrible service I got from renting location in Colorado
JONATHON C.Big dirt lot, not really clear where to leave Uhaul equipment for 24 hr drop off. Was no other Uhaul trailer or truck equipment present, but didnhave a Uhaul key drop and signs on windows of shop.
GORDON SCOTT B.Great service
BEN R.I was very pleased with the service I received. It was a great value and the people I worked with were outstanding! Merci!
william M.Don't change anything it's perfect
Val Dean C.Lady we talked to on the phone from Uhaul very helpful and professional.
GERALD M.The moving help.com website promoted inside the truck in the sticker produced zero helpful results. In fact the website looked sketchy and the one place that responded stopped responding after saying they had found one person to help us. They just stopped replying leaving us with no help.
Jim D.Service was prompt and the tech hooked up the trailer for me , which I appreciated !
Autumn S.Sad last time i will use u haul
WILLIAM W.checkout and approving process was confusing and slow.
Victor B.Excellent
BEN R.BT lockbox so I don't have to interact with people at all. To retrieve the key.
Jeffery H.Top notch service!
BEN R.Spent 40 minutes trying to get approved at pickup location from mobile app, luckily support person helped me to resolve my phone number issue (which was OK during the reservation). Then spent 1 hour trying to return the vehicle at the same location. Mobile app has some big issues and no support on return, not even a button to send a message or call. Submitted an emergency ticket and waited for another 40 minutes to talk to a support person w/o any luck. Totally dissatisfied.
Robert A.They were wonderful and so very helpful. They answered my questions, no matter how dumb they were.
Kelsie D.Truck ran great! Check in and out was so easy!
Darla P.Waiting on hold for a representative then gave up and hung up. Truck needs to be checked out for a problem with it shaking, may be suspension related.
Brian W.Great location, very fast and professional
Sebastien J.Great, fast service picking up. All my questions were answered
Mat R.We were rented a vehicle that metal was showing on the tires. 35miles down the road we had a blow out and was stranded on the freeway for 2hours.
William M.Great guys!
Scott W.My enclosed trailer leaked and several boxes and items got wet during my trip. There was a bad seal on the back doors. The trailer had brand new tires and hauled great.
Matt K.A little hard to use the after hours check in app. Location had plenty of room to navigate
Leonard L.First they said they had it ready for me, one hour later they said it was not available, after multiple calls to different managers they finally were able to provide the trailer that I had reserved and that they had promised. Lots of stress, thank you U-Haul
Steven H.I was supposed to have received a phone call after my booking to confirm my vehicle pickup. I did not receive this call. It was me who had to call to confirm what I needed to bring. I'm glad I did as I was told they were still trying to locate a vehicle for me even though I had booked from a specific location days in advance. Had I not called I would have showed up to pick up the uhaul and not had one available. The local uhaul store told me to expect a call that evening (the night before my reservation). I asked when I should expect that and he said an hour. I then got worried and called the 800 number. The initial lady I spoke with hung up on my while trying to transfer me to someone. Luckily I asked her for the direct number prior to the transfer. I called that number back only to get a voicemail of a local uhaul associate. I then called back and talked to someone that was able to find the size of uhaul I needed however it was not close to where I live. She reduced the mileage rate slightly. Due to this I had to pay for an Uber to take me to the other location. I also then had to pay additional mileage from that location to my house as well as back to return the vehicle followed by another Uber home. Thanks for not calling me like you were supposed to, hanging up on me, and making me pay additional money for Uber and mileage. Very unhappy. This is not directed at the rental location above (as I never even talked to anyone from there) but rather uhaul as a company. Extremely unsatisfied.
Brian S.Really nice people, easy to work with
Sergi Z.When I went to go pick up the trailer I questioned the tires on the trailer and asked for a spare. I was told that the tires were fine and they didn't give spare tires. Not far into our trip the tread delaminated from the tire and caused a 2 hour delay in our trip.
Sherman P.Not a thing. All was great!
Andrew H.First, be up front on the charges. When you ask clients how long they will have the truck and you confirm the return time at around 7pm, then tell them what the estimated charges will be! Don't wait to text them the return time it's due back in order to avoid extra charges on the morning of pick up after I drive off. This is dishonest and I will be filing a complaint with the better business bureau as well as commit to telling at least one person every day for a full year about how bad U-Haul is, and not to trust them, EVER!!!!!
Ricky P.Had a good experience with the location did however have an issue with uhaul itself
James E.Previous customer had left some cardboard and other scraps in the back of the trailer. Obvious this was never checked and cleaned out before I connected to the trailer. Otherwise it was a great rental experience.
Paul C.Lots of water all over parking lot. It did the trick but not a pretty location
Zachary A.They were great! Friendly and quick!
Brittany J.This location was great. I was late on my return and try still worked with me. Excellent service à la clientèle.
Joseph P.Its been a bit since I've needed a rental but I wouldn't expect anything but great service from this location. I will continue to use them for any future needs. Merci.
WILLIAM M.I was disappointed that the person who rented me the truck and equipment handed me the key and had me walk all the way across a gravel parking lot pushing the hand truck by myself. When I opened the door of thr truck it smelled horrible. I literally had to drive it home and use lysol wipes because it was so dirty and the windshield was dangerously dirty.
Kirstie M.They were closed when I dropped the truck off. They may be above average.
Darian P.Major disruption to our move. On Sunday the morning we needed to return the 26 foot truck we asked to extend another day. We were told quickly on line that is not possible, others rented the truck at 9:30am and sorry. Well we delivered the truck back at 9:25am and drove by it all day Sunday with just my small truck. It never moved all day and another 26 foot truck sat next to it all day. Caused me to make 10 little truck deliveries instead of one. Pissed me off and made my day full of crap. Very not impressed with your system of allowing another day of use. Very sad.
Scott I.