Évaluations des clients Bobs Service Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Bobs Service Center

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Claire D. le

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Le client n'a pas laissé de commentaire.

Angeline M. le

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Service was friendly and accommodating.

Leslie C. le

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The guys at Bob's were very friendly. The truck was clean and ready to go.

Denis M. le

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Le client n'a pas laissé de commentaire.

James D. le

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Le client n'a pas laissé de commentaire.

Gayle O. le

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Le client n'a pas laissé de commentaire.

Pam P. le

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Le client n'a pas laissé de commentaire.

Cody T. le

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Le client n'a pas laissé de commentaire.

Alyssa N. le

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The guy working here at the time of drop off was so rude from start to finish!! I went a little over my mileage so I owed $5.67 and he was so upset by the fact that I wanted to pay it in cash instead of card. I will not go back to this location if he is working,

Stephen R. le

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Bob’s Service Repair in White River Junction, VT. Young employee acted like I was disturbing him, moved slowly, and kept readjusting his ear buds to listen to music during the return process. Rude. Show a little appreciation for your customers or you won’t have any.

Bruce M. le

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Le client n'a pas laissé de commentaire.

Pamela G. le

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Ben, the manager keeps the standard and delivery of goods very high both by his people/customer skills and extremely fun personality. The Saturday afternoon person Cole A, was difficult to deal with. He was disrespectful when I didn't know where to park the truck and would not allow me to get gas. Then attempted to charge me for an extra day when I was not even 5 minutes late. Later when I trie dto reason things out he would not but signed a note that Ben would be in touch before I was charged. This did not happen. Furthermore he told me in front of the other customer that I was the disrespectful one.

Brian L. le

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Le client n'a pas laissé de commentaire.

Amy R M J. le

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Staff was rude and unhappy when he saw that we were returning a truck at his location. Terrible customer service.

KEN R. le

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Clerk was clueless...given wrong key to truck....gas was wrong on receipt....wait was way to long

Michelle K. le

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Le client n'a pas laissé de commentaire.

Susan M. le

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Le client n'a pas laissé de commentaire.

Kent A. le

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Le client n'a pas laissé de commentaire.

Jonathan F. le

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Confused why I was charged for extra miles. Bob's rented to me for 3 days so that I would have another 150 mi. Guy renting said 150 mi per day, which we estimated would be more than enough to drive to Falmouth, MA, and then Boston. I was well within the 450 mi allotted. So why the extra charge when I dropped it off EARLY in Boston?

William F. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Fire the a hole behind the counter

Brian C. le

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Le client n'a pas laissé de commentaire.

Terence C. le

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Le client n'a pas laissé de commentaire.

Jed C. le

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The guy who took care of the reservation onsite was friendly and helpful. Very good experience picking up my truck at Bobs. And the truck drove nicely.

Stephen A. le

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Le client n'a pas laissé de commentaire.

jerry O. le

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Le client n'a pas laissé de commentaire.

Peter W. le

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I don't see how you cpuld improve your outstanding service. Ben at Bobs displayed real caring for a strnger - me.

Kerri W. le

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My only comment would be is that I did not need the truck for the full 6 hours. I had the truck maybe just over 2 hours. With that being the case there should of been some sort of pro rate I was given. Instead of paying almost $50 I think $25 would of been more suitable. I will say the two young boys (men) working did a great job. They were right on the ball with everything and handling what needed to be done with no problem.

Darline R. le

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Le client n'a pas laissé de commentaire.

Darline R. le

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Le client n'a pas laissé de commentaire.

karl L. le

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Thorogh service

Erin I. le

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No problems. Very friendly and helpful sales person!

Kayla S. le

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The was mud all over the inside of the windshield, dash and inside the bed of the truck. There was also some kind of petroleum product film all over the bed of the truck that ruined my matress and some of my clothing.

jane R. le

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Great truck and great people to work with!!

bobby M. le

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Le client n'a pas laissé de commentaire.

karl L. le

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Ben U-Haul representative understands and is adept at your renting platform and gives me the best service I always recommend Bob’s service center talk to Ben

Greg M. le

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The staff need to be better trained on leasing U-Haul. When I turned the vehicle in they was some confusion on mileage. When they looked in to the mileage on documented on my slip was from another truck. The manager had to be called in to try to figure out how many miles I had put on the vehicle. Really not sure if I was charged correctly or not.

Gordon A. le

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I'd recommend Bob's, but am reconsidering renting from U-Haul in the future - see Drop Off comments.

JAMES S. le

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Le client n'a pas laissé de commentaire.

Tim B. le

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Le client n'a pas laissé de commentaire.

Lacy K. le

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Le client n'a pas laissé de commentaire.

mark B. le

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Speed up check-in and check-out. Improve customer service by changing attitude so we're not looked upon as a burden.

BRUCE L. le

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Le client n'a pas laissé de commentaire.

Oliver H. le

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Le client n'a pas laissé de commentaire.

Theresa H. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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It was very difficult to arrange to pickup a rental truck at this location. We had to call U-Haul at least 4 different times to confirm the correct pickup location. Several times we received an incorrect confirmation notice that showed the wrong pickup location in Lebanon NH. Also, we did not use the furniture pads and returned the bag unopened. The attendant (Ben) said that he credited our invoice for the returned pads, however, we were still charged an extra $5 for them.

Christopher A. le

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Droppoff location was changed last minute and unable to help us

Morgan H. le

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Le client n'a pas laissé de commentaire.

Jeffery S. le

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Le client n'a pas laissé de commentaire.

suellen G. le

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Nothing. Quick and easy rental

Bob M. le

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Le client n'a pas laissé de commentaire.

roland P. le

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truck damage to left side skirt was not noted on trip ticket had the sales person take picture for me on my cell phone.

gail C. le

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worst experience i have ever had no one was listening to the consumer i clearly made my intentions to Ben at Bob Service station in WRJ VT i spoke with Erika at UHAUL (very rude and should not be in customer service. Ill use Penske in the future and I will tell everyone not to use UHAUL Your company is a bait and switch and horrible

Chris D. le

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When I returned the truck the kid checking in put in wrong mileage and charged me and extra $500 still waiting for refund. Unacceptable. Will not being doing business again with them

Barry P. le

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Le client n'a pas laissé de commentaire.

Stephen R. le

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Le client n'a pas laissé de commentaire.

CHRIS V. le

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So this was weird for me. The drop off location was a gas station/service center. Random note, this place uses a grocery discount per gallon, so, bonus. Anyway, I'm local to this area so I know this place. 0 idea it was somehow uhaul affiliated. If you go in there's like a bottom shelf of uhaul hitches and like some boxes, but yeah, I saw no indication I was in the right place. If I was from out of town I would have been lost. So also, there was a kid there training, and I felt bad for him because he had no clue, but they were at least nice.

Steven P. le

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Le client n'a pas laissé de commentaire.

Saskia F. le

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The service was excellent! Super helpful and accommodating. I’d definitely rent from them again.

Jennifer S. le

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To repeat Uhaul on line and as a company is terrible. The customer service horrible. The people at the locations very nice doing all they can to fix the screw ups created by on line registrations.

Emily S. le

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Super friendly staff!

Barry L. le

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Both the owner and the person who waited on me were curt, barely courteous - not the kind of welcome a customer should expect.

Jun H. le

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Le client n'a pas laissé de commentaire.

Melinda W. le

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Wonderful experience! New and very nice truck, Ben was awesome and helpful.

RObert L. le

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Uhaul got the reservation wrong 3 times. Wrong return time, wrong return location. Said they corrected it after the conformation call, but did not. Employee lied about what he was doing to the contract to correct it, and it cost us over $200 extra. Lied through a smile about drop off location, mileage cost, and extra fees. Fourth experience with Uhaul, all four have been awful.

Nicole S. le

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It was very inconvenient that the gas tank was only half full when we picked up the vehicle. Also it would have been nicer if the service was faster.

TRACY F. le

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Le client n'a pas laissé de commentaire.

Christian W. le

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Le client n'a pas laissé de commentaire.

Lisa C. le

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Great friendly service!! Thank You

Julie W. le

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Le client n'a pas laissé de commentaire.

Rhoda M. le

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Le client n'a pas laissé de commentaire.

Randy W. le

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Le client n'a pas laissé de commentaire.

John T. le

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if a customer is waiting to be taken care of then that is your priority, not taking a bite of your piece of cake...just sayin..

John P. le

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How about we also talk about the part that U-Haul completely screwed up like losing our first reserved truck and forcing us to drive 25+ miles to get supplies and find another truck. Your dropping the ball on this reservation, the SCREWED up billing and time and $$$ wasted on my part to resolve SUFFOCATES the rest of the experience.

Marty J. le

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Le client n'a pas laissé de commentaire.

Colleen B. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Great place and friendly staff.

Lynn J. le

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I was not able to pick up the truck from the dealer of choice. He did however, give me a ride to another dealer. Too bad he was able to have his inventory local.

KERRY B. le

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Le client n'a pas laissé de commentaire.

Bonnie F. le

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I had reserved a 20 foot truck 6 weeks ahead of time. The day before I was to pick up the truck, I received a call saying the Uhaul had not responded to my request for a 20 ft truck and was not able to fulfill the order. I then decided to use a 15 foot. It required 3 trips vs. 1 with a larger truck. Annoying.

patricia D. le

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Le client n'a pas laissé de commentaire.

Adrienne K. le

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Le client n'a pas laissé de commentaire.

Joseph K. le

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Le client n'a pas laissé de commentaire.

Tim S. le

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Le client n'a pas laissé de commentaire.

Michele J. le

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Le client n'a pas laissé de commentaire.

kristen P. le

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Bobs is shady worst place to rent from. They totally overcharged me! There is no way I drove 37 miles with the truck! My move was in Quechee vt

Laurel M. le

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I think they had a new guy at the desk. He made a helluva mess out of my order. We were blessed that they had a truck we could use. There was no walk through and I called them later to report a non-working back up light and a dent in the front bumper. The truck performed excellently and the return was a piece of cake (except for resolving 2 contracts- the signed one in my posession and the one in the system that said I owed an additional 4 days worth).

Bonnie F. le

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Roger was knowledgeable, helpful and friendly.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Angela H. le

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I had a complicated transaction and the guys at Bob’s handled it very well!!!

DARLENE M. le

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Le client n'a pas laissé de commentaire.

Darlene M. le

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Le client n'a pas laissé de commentaire.

Harry A. le

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Le client n'a pas laissé de commentaire.

Lynn H. le

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Le client n'a pas laissé de commentaire.

Patrice C. le

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When I got to my storage unit, there were not any furniture pads. I called Bob's when I got home and was assured this charge would be taken off. I dropped off my truck (after hrs) I was sent an invoice for $10 for not returning the pads I never had in the first place. I expect to be reimbursed for both.

Katherine A. le

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The truch was very dented. Gas guage was hard to read so I ended up putting in more than I needed. It would have been nicer to have the tank full and just top off so I would know exactly how much gas to put in. .

Kristy A. le

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Thank you!

JANET K. le

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Le client n'a pas laissé de commentaire.

Joe B. le

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Le client n'a pas laissé de commentaire.

lisa R. le

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Closed when we dropped the truck off. No return forms or anything to report fuel, comments, or anything else.