Customer Reviews for Bogarts
(U-Haul Neighborhood Dealer)

Évaluation :

5

I will never rent again U-Haul I only rented for one day got charged for 2 days. Mileage charge was way outta line. What I had to go through in returning on line. How about having the dealer who represents U-Haul check condition of vehicle before releasing to customer just like what they do when renting a car! I will never suggest renting from U-Haul to any of my friends. Complete rip-off!!

Évaluation :

3

There is absolutely no check in option at any sort of counter. We called the location and he was nice but the only option to pickup anything is contactless. The person on the phone we spoke to just told us to get the app which I had gotten… but I had to basically do the whole thing over again because I chose the option to actually go and get the key from a person. I wish they'd get rid of that option because it's not an option ant the location. We ended up staying there for 10-15 mins trying to figure out the contactless option. Everything went well afterwards and the contactless option was easy once I changed it. I just feel like if the option I chose were not there we would've saved some time and headache

Évaluation :

5

Pick up and drop off was easy.

Évaluation :

4

We were to pick up in Carmel but it was changed last minute. This was 30 minute extra drive- each way. Nobody on the phone could help with APP insisting we had set up a userid and password- which we had not. The gentleman at this location- who did not work for UHAUL helped my family with the rental as Uhaul phone service said we would have to cancel the entire reservation and hope a truck would still be available. Customer Service was not great- Pleasant but made the location change and then no help with APP. I would possibly look to other companies when renting again. Very stressful

Évaluation :

1

HAD TO SWEEP OUT BACK WAS FILTHY ALSO LEFT WITN NO GAS ONLY 33 MILES LEFT BEFORE EMPTY PUT MORE GAS IN THAN SHOULD HAVE

Évaluation :

5

Fast service

Évaluation :

5

Best Uhaul pickup experience i've ever had.

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Gentleman was very friendly and helpful. Equipment was in great shape.

Évaluation :

5

I went the Poughkeepsie ny u-haul location on rt 9. They didn't have a 6x12 trailer in stock.The clerk took my information and told me that u-haul would contact me the next day to tell me where I could get one. I waited two days, no one ever called. I found one on my own. Perhaps u-hauls customer service could improve their service by following up with their customers in a timely manner.

Évaluation :

5

I was charged for 3 days. I took the vehicle on a Friday 4:00 pm 10/4/2024 and returned it on Sunday morning 11/10/06/2024. This should be a two-day charger, not three days. Also, I was charged $20 for an afterhours fee. Why, no one was there attending to me at anytime after hours?? Please refund one day and the after hours fee as I feel both are inappropriate. I drove from Bogart U-Haul to Polo Collision Inc on Riverdale Ave, Yonkers NY. Other than the overcharges, the service and vehicle were excellent. My cell phone number is 845-891-1052. Looking forward to your response. Thanking you in advance, Frank Como

Évaluation :

5

Everything went smooth. Owner was a gentlemen.

Évaluation :

4

Front window was dirty along with the passenger side door panel. Other than that the truck ran very well! Overall good experience.

Évaluation :

2

No one was at the shop at 8am when they opened and I had difficulty using mobile app. Also, the van smelled of mildew. I had to buy a can of lysol and use half of the can and drive with the windows open on a 90 degree day to mitigate the horrid smell. Also, duck and hair the dash.

Évaluation :

5

Very polite and respectful and very quick process.

Évaluation :

5

I handed the keys to the gentleman at Bogarts and was charged $20 because I didn't return via the app.

Évaluation :

3

Make sure the truck is clean. If you charged the $25 fee from the previous renter, I must get the money then. Because I had to sweep and mop the truck before starting to load it. It had some mud on it. The was coffee spilled on the cabin and the floor was dirty as well.

Évaluation :

5

The guy friendly and super helpful.

Évaluation :

1

No service so I couldn’t sign into my pick up

Évaluation :

3

I want to start by saying this was not the locations fault at all, and I would use them in the future. I use UHAUL 5 times per year to help with store my product at a large flea market. I was supposed to pick up a 15' truck from a different location Friday night. When I got there it was unavailable. A representative helped me find a replacement which ended up being a 9' cargo van (NOT big enough for what I needed), but would had to do because we needed something. This wasn't available for pickup until 8 am on Saturday. I leave for my event at 6am. My husband had to leave the event and pick it up. The dealer had no information about us picking it up. It hadn't been looked over or anything. The cargo area was disgusting and full of dirt and leaves along with a dirty blanket. I had to sweep it out before I could utilize it. The whole experience was a headache and really messed up the weekend. The charge for a SMALLER vehicle for LESS time was more than I ever pay. I would like someone from Uhaul to call and discuss this matter. Again, this is NOT the locations fault at all.

Évaluation :

1

PLEASE BE ADVISED! I DID NOT RENT A VEHICLE FROM YOU IN THE LAST MONTH AND A HALF! I HAVE RECEIVING EMAILS FROM YOU STATING THST I DID! PLEASE LOOK INTO THIS AND MAKE NECESSARY CORRECTIONS! I JUST HOPE THST I AM. OT BEING CHARGED FOR THIS TRANSACTION! Miguel Rodriguez 917-217-3223 Mikerod731@gmail.com

Évaluation :

2

I had to ask very forcefully for a receipt. Did not appreciate the ho-hum attitude.

Évaluation :

3

Nothing that i can think of at the moment, everything went well, it’s was a quick and easy process.

Évaluation :

5

Agent was very courteous and knowledgeable

Évaluation :

4

When I arrived to pick up the truck, everything went well until I turned on the truck. THE MUFFLER WAS BROKEN AND THE TRUCK WAS REALLY LOAD.. I HAD TI GO TO ANOTHER LOCATION TO PICK UP ANOTHER TRUCK.

Évaluation :

3

two people required to hitch/unhitch trailer. Need to install trailer jack on trailer

Évaluation :

5

My drop off was handled swiftly, courteously and professionally.

Évaluation :

1

I ordered pads and none were provided. I gassed up before dropping off and somehow tank ended up less than 1/8 below where I started and was charged 27,5 I was charged a late return fee for overnight drop despite returning 15 h before it was due. I would not recommend this location.

Évaluation :

5

Nothing - experience was incredible

Évaluation :

2

I reserved truck ,omitted the safe move,as not needed where. I was going. Got charged anyway strike one I picked up for for 10 hour rental at 8:30am. Dropped off at 5:00 pm same day, put keys in hand of employee who was too busy to check me in but said thanks I was charged a 20 dollar after hours fee despite the operations hours being 8 to 5 Strike 2 The truck was returned entirely empty and as I received it, no debris of any kind . No dirt Nothing. Owner charged me 45 dollars and said it was standard practice. Strike. 3 When I called him he pretended that someone else cleaned it and charged that. And. I would h a very to call u haul to sort it out. I tried that and got a 2 hour hold time. With call back option. Still waiting for call back,,, I called owner back to tell him that. And asked if truck still there,so. I could see what condition allegedly was. He said yes, so. I asked if uhaul sends someone out to clean it, he said yeah, . I asked who, and he admitted it was him Upon which. I told him that I know the truck was empty on return. I have been doing rentals for 40 years and never had an issue. He hung up on me I think it's a scam to generate more income for him And would never recommend this location. I intend to dispute through my credit card company if. U haul doesn't make it right

Évaluation :

5

The owner at this location was very helpful and courteous. Was professional and took care of my needs with the rental. Keep up the good work and business will flourish. God bless this good man.

Évaluation :

5

The operator is consistently great. Excellent customer service.

Évaluation :

5

Very friendly, very professional, thank you again Shawn….

Évaluation :

3

Owner claims he never rented a uhaul, therefore his answers to my questions were very vague. I got charged an additional $20 because no one told me to check in on line when I returned the truck. I scrubbed it clean and filled with gas, and returned within 24 hours. I needed it to go 5 Miles!, yet it still cost me $60

Évaluation :

3

Maintain your vehicles so they don't catastrophically break down.

Évaluation :

3

Small capacity location Little on-site help accesible

Évaluation :

1

Fraud. Shut down dealer. Worst U-Haul experience ever.

Évaluation :

5

Easy and great expierence!

Évaluation :

1

2 minutes agoNEW Do not use!!!!My husband rented a van on Friday, the owner was nice an said bring it back on Monday. We didnt need the van anymore, on Saturday we looked up what time they close 4pm. We went to drop off the van 12 pm they were closed. Okay so Monday comes we return the van and then notice an extra charge for $92.00. We brought the van back 10am he said Monday morning. Now wants to charge extra Plus the van costed $200 would never do business here again. If you wanna waste your money this is the place to come. Sad were locals too for over 35 years. I will tell our community stay away.

Évaluation :

4

Your app sucks and doesn't work. Always errors with the photo taking and uploading. I was stuck 30 minutes trying to take a pic of the milage. I use 2 phones. I had to go through your mobile site instead.

Évaluation :

1

Thinks I'm a out oflstate so he scewed me . Sayingvtrailer was dirty n chargedvme $159 to powerwash it.. wasn't dirty.. only thing dirty is the owner.

Évaluation :

1

Make sure that your pick up and drop off works properly. Hire more customer service reps. I should not have to wait 30 minutes to speak with someone for help with my rental.

Évaluation :

5

I was overcharged for my rental.

Évaluation :

2

Stop adding bullshit fees. Shop is only open from 8 am - noon on Saturday and NOT open on Sunday. I picked up at 8:15 am (because the owner was late) on Saturday. I rented the trailer for 24 hours. I returned it 11 hours later at 7:15PM Saturday. I was charged a $20 fee for returning it after-hours. Tell me, when the fuck was I supposed to return it - when the shop opened on Monday or 3 ½ hours after I rented it? This fee is bullshit. 

Évaluation :

5

Friendly helpful service, truck ready on time

Évaluation :

3

My biggest issue was with the app. All the pics I had to take just to get out of there and tour system wouldn't accept them. Wasted over 30 minutes of my time and then overcharged me.

Évaluation :

3

Did not get a copy of contract or a receipt

Évaluation :

2

Apparently didn't know I returned the truck almost 10 hrs before it was due & called me looking for the truck? Then I got charged an "after hours fee" even tho the truck was returned 10 hours early!

Évaluation :

3

The mobile return process requires to many steps I returned my rental late in the night, the drop off location was very dark and taking several pictures to add before return was very frustrating. The rep stayed in the phone with me as I went thru the process which I was greatful for, but I not recommend this process to anu

Évaluation :

1

Everything was perfect except when I returned the truck nobody was there. On their schedule it was posted 7:am to 12:pm, and we got there by 11:30am. If someone would be there to return the truck, it will be nice.

Évaluation :

1

Give them the name of another place