Évaluations des clients Bogarts
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Bogarts
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Dario U. le
I called a few companies for price quotes on renting a moving truck. I spoke to Armondo at Bogarts, he told me the truck was $19.99 for the day and $.69/mile for a 15 foot moving truck. When I picked up the truck I confirmed the quoted prices and Armondo confirmed the rates. But when I returned to truck I realized that I was a higher price. $29.99 for the truck, and $.79 per mile. When I confronted Armondo about the misquote he said “ I made a mistake†no big deal because I was charged the correct rate. I explained I would have rented elsewhere if he had quoted the correct price. He told me I could complain about him to UHaul if I wanted to. I have the impression that This wasn’t a mistake and that Armondo does this regularly to get business. Very deceptive and dishonest practice!!! UHaul should make sure this location is operating ethically!
Erik F. le
There was no one there at drop off. The place was supposed to open at 8 am and I got there at 830 am and nobody was there it was still closed.
MARK F. le
The cargo van I had a reservation for was not available
Courtney T. le
We dropped off at a time when they were closed.
Dan P. le
Place looks like a dump not place to do business. I tried to rent a vehicle from another location but had my rental was transferred to Bogarts. Have staff on hand to receive the vehicle on return. I was charged for 2 periods when I only used the vehicle for less than 24 hours. Not happy.
Patrick B. le
The team at Bogart's was very helpful,truck was clean. I would recommend this facility.
Dena N. le
The inside cabin was not clean. Dusty and had a dried up coffee spill on the middle seat.
John L. le
Horrible experience. My truck door was left open and everything was a mess. The shipping blankets were all over the truck and the furniture dolly was missing. I should get at least the 50 dollar truck guarantee as a refund, if not more. I wish uhaul l had more competition as unfortunatetly they are the only option allowing them to get away with this. Very poor service over all. This is after they changed my pick up location and I had to wait 35 mins for customer service to tell them the furniture dolly was missing. Not happy at all. And to end it off I got charged 30 dollars because I returned the truck with an 1/8 less gas.
Douglas B. le
Sean was very personable and helpful- thank you. Most appreciated considering the horrible experience I had after being notified, while enroute, that the car trailer I had reserved for pickup was really located over an hour out of my way. The Uhaul personal contacted at the corporate 800 number were unsympathetic and even rude to me.
Michael G. le
Easy pick up. Truck was clean and ready to go. Drop off on Sunday by putting key in drop off was simple and efficient.
Dave P. le
The ratchet on the straps has seen better days. I oiled it for them and was working better Also the crew down ball catch is a bad design and the parkinglights didn’t work. Didntmind wasn’t driving at night Otherwise very happy
Randy P. le
Nothing, very courteous, helpful, shifted things to make everything go smoothly
MARIE B. le
I was never asked regarding CDW coverage and would have told him my own personal insurance covers rental. I would like a refund of $30.00 issued back to my credit card since I was never asked about this.
DENNIS J P. le
Tried calling after hours number go service. Voice mailbox full Charged $18.00 for gas. The needle was just past halfway same as when I picked it up. Created an overdraft on my account. I will not recommend UHAUL to anyone
Randy F. le
I had a horrible experience this time with U-Haul but it had nothing to do with either the pick-up or drop-off location. It had to do with the fact that U-Haul changed the equipment pick up location 30 minutes beforehand and the entire day had to be redone!!!
Paul S. le
Fix door mechanisms, open door and check engine lights on
Kevin G. le
I rent from this location a couple of times a year great customer service!
Keith W. le
This is an active auto repair garage, cleanliness isn't a priority. Staff was very pleasant and eager to please, thank you.
Kyle R. le
When I spoke with U-Haul agent and told them I would not be back till later in the day she told me that was fine. I figured because I had to drive 2 hours round trip to get the trailer for a reservation they were understanding that it would be back later same day no added fee
Vincent V. le
Make it clear on internet prior to booking that the location pick-up is subject to change. Selected White Plains NY only to get text day before pickup telling me I needed to travel 50 miles to pick up rental.
John H. le
I picked the van up Saturday morning and returned it Sunday evening. It was supposed to be 19.95 a day, but I was charged 99 a day. What the hell?
Kirk D. le
He was helping Gil I think he's a good guy
Frank D. le
We had requested to drop the truck in Brewster which is where we wanted to pick it up but had to drop it in Poughquag causing us to pay for additional miles.
Michael M. le
We had to drop keys after hours so there wasn't any interaction with the return place. That made it real convenient for us!
MATTHEW S. le
Staff was very short tempered and had no space for equipment
Harris J. le
10 free miles???? (Just asking).
Jillian P. le
This is the 2nd time that I booked a vehicle that wasn't actually available at this location. This is the first time that I booked a furniture dolly and 12 furniture blankets and it wasn't available at this location. I hired moving guys and was depending on all the supplies and the correct size truck and not only did I get an email asking how my experience was the day BEFORE the actual move, but I didn't have anything I need the day of the move. I had to pay the moving guys for a few extra hours of work because they had to make more trips than I anticipated due to getting a van instead of a 15' Box Truck and they had to move much slower to avoid damage because I didn't have a dolly or blankets! I just don't understand why the website would allow me to book the truck and supplies if the location doesn't have it and why after 4 days of making the reservation I was contacted ahead of time to be told it wasn't available?!?
Harris J. le
It's a small and friendly little place. There's not a big selection, but it has what I need. I really like that Ford Transit van!
HARI M. le
Needed the truck on Sunday...since the shop was not open on Sunday - The shop owner asked me to pick up the truck on Saturday. When I went to return the truck on Monday morning - I was charged for 2 days. This is after several phone calls - not getting a response from the owner. I would never rent the truck from Bogarts and I would never recommend anyone. Overall poor.
Daniel D. le
Great service, Great Experience. The location made the rental process the easiest I have ever experienced.
delita M. le
Truck smelled like animal feces and urine. Got my little son sick. My boyfriend spent countless hours cleaning and washing the truck to keep the smell to a minimum. Plus the location rep spent an hour trying to figure out how he double booked my truck and almost gave it away. The location was almost 30 mins from where I had hope to get my vehicle. A big headache from this experience.
Jens R. le
Local pickup, friendly service
Frank S. le
There was nothing to improve the experience was well orchestrated and friendly
diederik H. le
Not happy with the charge I received for a damaged tire. $250 to replace a used tire? That seems excessive. And that while it is not at all clear that I even caused the damage and that it wasn't existing damage that got worse when I drove the truck for 720 miles
Ferrol L. le
Uhaul should sever any association it has with this business. The service was absolutely awful and the employee who assisted was completely inconsiderate of the wait time. He attended to his work on a car in a lift as if a customer had never walked in and simply told me to wait and that he couldn't stop what he was doing. Then, when a 2nd person walked in, he finally came to the counter. In all, I spent triple the time it took to check out just in waiting to be assisted. Awful awful awful experience at Bogarts! It should be apparent that if someone is renting a moving truck, they are likely on a tight time schedule. They had total and complete disregard for my time as a customer. I am 100% dissatisfied with the pickup location and experience.
Daryl S. le
nothing they did a very good job I will rent there again thank u
JAMES D. le
you folks have some nerve...you demand using a credit card to hold when taking truck then have tghe audacity to add extra credit card charge...if there was another company within 20 miles of me,,,you would never see me again....you have some balls.
ADAM R. le
The staff was great help
matt R. le
Great service