The lady at desk was very nice
kim S.
Customer Reviews for Bolton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was perfect and fast.
CAROLE O.Equipment maintenance, thankfully I noticed the one of the wheels wasn't doing to good on the trip and I had to stop, no accidents happened trailer didn't loose the tire but it could have been worse. Called uhaul roadside and they took care of everything. Thank you! I have been customer for a while now and it's always been great
Daniel B.Staff was very professional yet approachable.
William M.Gasoline, oil changes, storage facilities.....if y'all'd get in to delivering babies, I'd even trust y'all with that aspect of my life too!
STEVE C. | Expérience généraleMary was so great to work with. Equipment ended up not working out for our haul and she was understanding and helped us out with getting everything processed quickly. We will definitely be using this location if further U-Haul services are needed.
MARICRUZ C.Great experience and customer service.
FREDDIE H.It may bot be the businesses fault, but It appears the gas gauge is broken. I drove about 20 miles, put 9 gallons of gas in it and the gage did not move. Last time I rented a truck for 16 miles it took about 2 gallons.
TOMAS S.Wonderful experience, I would recommend
DAVID B. | Expérience généraleService was great process was easy would definitely lease there again
Theresa L.These are the best people. They are professionals but fun. Use them!
Jeanne E.Very helpful and proactive. Highly recommend.
John T.No improvements needed.
Karen B.Do not use the Bowling Green Kentucky location. There concerns for human safety is horrible.
Randy D.Recommend explaining about the Verify Equipment Condition text message customer will receive upon rental and need to respond before the link expires, and explain how the Check-in App works and need to be at the rental location to complete and pics that customer needs to take and upload.
DENNIS M.The truck and blankets were pristine! The office staff was so kind and wonderfully accommodating! Great people!! I will definitely be using them again and recommending this location! And, they have fun candy! :-) Thanks so much for everything!!
Cami B.The truck didn't run well it was clean but when I got it back to the location it died before I could park it I had to push it in the lot because I couldn't get ahold of anyone at the location
Kyle S.The location I originally had a reservation with was closed during their open hours with no reason given on the door. I called Boltons and they promptly helped me get a new reservation. Excellent service à la clientèle.
Thomas C.The 26' van was older and the oil light was on. When we told the manager, she said it just indicated the need for an oil change. With the vehicle loaded and on the highway to the destination, the vehicle lost power. We were able to make it to the destination at a top speed of 12 MPH. It was not a safe situation. We were able to return the vehicle to the rental location. Zach the U-Haul representative followed up with us promptly and was very professional and helpful. He very unexpectantly refunded our full payment for the U-Haul and apologized for the situation. This was more than we could hope for and beyond what we expected. With that kind of stand behind your service, we will gladly do business with U-Haul again!
Janet H.Mary was very nice the experience was fast and efficient
Kali S.One of back lights needed to be attached better.
Morgan S.Furniture dolly wheels damaged and were not in truck on check in. Moving blankets were also not in truck on check in. Very friendly staff.
Donnie R.Great and helpful people
Gregory D.We appreciate the availability of a one way rental to Abq. We had a sudden death n the family and were grateful for the availability.
Brett T.Mary was very friendly and helpful. She made the experience a blessing.
Nancy O.The truck wasn't good. It was very shaky. Very old high mileage. I hope to get a better truck next time especially since I rented three in the last week
Amador P.Manager was very nice y'all are lucky to have her.
CHAD K.Nothing to improve!! Everything was great!! Customer service at pick up was excellent! The trailer worked great!
SHELLY D.I found Mary and Alexander unbelievably helpful and friendly. I was very pleased with the service.
MARK H. | Expérience généraleBolton Self Storage has very professional and friendly staff. I would recommend them to anyone needing storage and uhall services. There was no issue with reservation they had everything ready to go.
Ryan M.Mary and Alexander were great--very helpful!
kent M.Never went inside so don't know the cleanliness. But representative was friendly.
John J.Have trucks ready when they are supposed to be ready, I've filed a Better Business Bureau complaint against UHaul for this rental
Michael B.These are the friendliest people ever! I really enjoyed meeting them!
Barbara F.There was a gashing hole in the tire that was there when we picked it up. We didn't notice till we were on the road and it was a HUGE inconvenience. We should be able to trust that the U-Haul dealers do their job and check the truck for safety and cleanliness.
David V.Can't think of a thing. Service was very good thank you
Dale A.Very good service at this location, and the staff is so helpful and friendly!
Eric H.No issues
Frank B.Great service and friendly people
DENNIS B.Have the requested items that UHaul says they have
Colin A.I did not like that they use their cell phone to take a picture of my photo ID and of my face. I don't know why my personal information and photo would be taken on a personal device. I was not even advised that that would happen or even asked. I rent trailers from U-Haul fairly often and this is the first time that has ever happened.
Damian G.Keep doing what you did for me Thanks
MARK S.The lady was super sweet and friendly. It was a great experience.
Suzanne K.Ive rented from this location twice now and i will continue to do so when i need a truck for the day because the lady who runs it - Mary Wiley - is lovely.
Crystal B.All went as expected and the pickup/dropoff location is near my home which made it easy and convenient.
Darrell R.N.D.
James A.Friendly people who were very helpful and knowledgeable.
Isaak H.I used the facility for 12 months. The staff was ALWAYS courteous and friendly. Another plus it that the facility is locally owned, and they treat their customers with dignity. Bolton's answered all my questions and the billing was handled professionally. I highly recommend Bolton's Self Storage.
ROBERT S. | Expérience généraleStaff was outstanding; a pleasure to work with them. Merci
RON A. | Expérience généraleBy far the best people and prices! I would highly recommend!
DEBRA C. | Expérience généraleWe will DEFINITELY be using y’all for any storage needs in the future.
STEPHENIE J. | Expérience généraleLoved the space. Very affordable.
MELANIE S. | Expérience généraleLocation very convenient and easy to get to. The price is right and the staff... TOP NOTCH!! Thank you Mary for a pleasant experience...again! I am a repeat customer and will continue to be.
BRYAN T. | Expérience générale