Le client n'a pas laissé de commentaire.Samantha R.
Customer Reviews for Bolton Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lubbock, TX 79424
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h30 am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/30/2021: 8h30 am - 1h45 pm
- 9/23/2021: 12h30 pm - 5h00 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DMITRY M.
Le client n'a pas laissé de commentaire.David H.
This entire site is gated, so it makes it really inconvenient when dropping the truck off after hours... especially when the site did not explain where the truck should be left.Sarah D.
Le client n'a pas laissé de commentaire.Ronnie D.
By far the best people and prices! I would highly recommend!DEBRA C. | Expérience générale
I have recently completed a rental for a U Haul box and rented a van about a month ago. At times, I rented your vans for local moves and transporting large items. I have never been informed that a picture of me to upload in your system was required to prevent theft. I did not appreciate being accused of possible theft especially since I just used your services for box rentals. I am done with U haul, I will take my business elsewhere.Demetres C.
Le client n'a pas laissé de commentaire.Mickey A.
Le client n'a pas laissé de commentaire.Ashley S.
Le client n'a pas laissé de commentaire.Dona C.
Le client n'a pas laissé de commentaire.Allan J.
Le client n'a pas laissé de commentaire.Randall H.
Le client n'a pas laissé de commentaire.Zachary B.
Excellent service, very friendly and helpful staff.Gary B.
Le client n'a pas laissé de commentaire.Tiffany R.
Le client n'a pas laissé de commentaire.Mike S.
Thank you Mary!!Frederick M.
Le client n'a pas laissé de commentaire.Gary O.
Better communicate the pick-up/drop off process, was not very intuitive.Kindred R.
If you are going to use storage facilities as drop off and or pickup sites, the people working there should know how to hookup and unhook the equipment. It shouldn't be my job to back the trailer into a spot in the snow and ice or unhook the trailer because they say they don't know how.JOANN S.
Nothing! It was perfect!Isaac G.
Le client n'a pas laissé de commentaire.Yvonne L.
This was a very difficult operation. I would not recommend picking up a truck when they are closed.Cynthia W.
We will DEFINITELY be using y’all for any storage needs in the future.STEPHENIE J. | Expérience générale
Le client n'a pas laissé de commentaire.danny S.
Le client n'a pas laissé de commentaire.Yuan C.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.Stephen M.
Mary and her team were awesome! Very friendly and helpful. I had a very positive experience at pickup and drop off. They made our move successful!!Laura H.
Le client n'a pas laissé de commentaire.Nathan B.
excellent customer serviceRonnie B.
Le client n'a pas laissé de commentaire.Joseph O.
Everything was taken care of and very friendly!Steve Y.
I drop off my rental around Dallas. The place was open but there was nobody there to check it in so I called. They told me to just leave it there so i did.Ruben G.
Returned the truck after hours. There were no instructions, either online or at gate, telling where to leave truck. Took a chance and left truck next door, but very uncomfortable doing so. Leave instructions about where to leave truck for after hours return.Anderson C.
Everything was wonderful. One of the best experiences I have every had at any business. Definitely rent here!!William L.
Le client n'a pas laissé de commentaire.Frederick G.
Le client n'a pas laissé de commentaire.VAN C.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Joy B.
Le client n'a pas laissé de commentaire.KIRK H.
Le client n'a pas laissé de commentaire.Benjamin L.
Le client n'a pas laissé de commentaire.Gunther Z.
Le client n'a pas laissé de commentaire.Pedro C.
The staff at this location were very professional and courteous. They are an asset for your company.Grace F.
Double billed on two different card numbers for same amount and same transactionEmily S.
Le client n'a pas laissé de commentaire.gabriel S.
Le client n'a pas laissé de commentaire.Mikayla M.
Keep up the good workAlbert B.
Le client n'a pas laissé de commentaire.Edgar A.
Wonderfil service, thank you!! Friendly and professional. We are so happy with our uhaul experience. Thank you so very much. We will always use uhaul whenever necessary!Robert H.
The truck was cleaned as promised. We didn't use all the big pads we asked for. I thought that money should be returned.. we returned the truck very clean. Thank you! .Brent H.
Le client n'a pas laissé de commentaire.Greg C.
Be accurate with description - signed before inspecting the vehicle and its condition.Justin L.
I never received an e-mail or text to say pick up location had changed!! I drove to initial location for pick up only to be told pick up location had changed. This is unacceptable!! The new pick up location and drop off location received good rating but as for U haul itself, its not good. This is the second time I've had a bad experience with reservations and pick up.Rene G.
Very nice people at this locationMarty H.
Mary was very helpful and friendly. We rented a tow dolly from this location. My only complaint was that the ratchet straps for the car tires weren't serviced. They were very difficult to use. My recommendation is that they are sprayed down with some WD-40 type lubricant before each rental. That will help out a lot.Douglas B.
Le client n'a pas laissé de commentaire.Jerry B.
Le client n'a pas laissé de commentaire.Tommy M.
Automatic gate opening upon arrivalJodilyn J.
Le client n'a pas laissé de commentaire.KRISTEN H.
Mary was very helpful in answering questions and setting us up with the equipment that was needed.JAY P.
Mary was very helpful and knowledgeable. Also noted she went an extra step to help the client before me.John R.
Nothing to improve... Professional staff. Bonus, Manager on site very pleasant, friendly. Helpful regarding the area businesses, and churches . Highly recommend! Clean, protected area !nancy T.
Le client n'a pas laissé de commentaire.Bryan R.
Nothing it was a very good experience , everything went wellBRYSON W.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.MONICA C.
Left prescription glasses in Truck after drop-off and they were retrieved and am picking them up later today. Very Courteous.David R.
Le client n'a pas laissé de commentaire.Vick C.
Le client n'a pas laissé de commentaire.ANTHONY G.
Le client n'a pas laissé de commentaire.FREDERICK E.
Le client n'a pas laissé de commentaire.Mario G.
Definitely would rent from Boltons againMark S.
Le client n'a pas laissé de commentaire.Bradley M.
Le client n'a pas laissé de commentaire.Lance P.
The return policy and gate entry is terrible. I reserved a truck over the phone with U-Haul was given a location to pick the truck up and then received a ? call that they didn't have a truck for me.??????Daniel L.
Le client n'a pas laissé de commentaire.KYLE T.
Rented vehicle for 1 way trip from Lubbock to Midland but the truck was low on fuel to start! The AC was completely out and only blowing hot air. Made the drive dangerous frankly in 100 degree heat. It was a very difficult trip.William R.
Le client n'a pas laissé de commentaire.Melissa W.
I have rented a lot of moving trucks over the past several years and this was by far the best customer service I've ever received. The people at Bolton Self Storage were spectacular!Jake T.
The attendant was very polite!Emanuel S.
Overall great experience. Truck was great. Would not change a thing .ROBERT G.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.David O.
Le client n'a pas laissé de commentaire.Mary S.
Le client n'a pas laissé de commentaire.AMERICA R.
Picked the truck up Saturday, 3/23/19 at 9:00am at the Boltons Self Storage on west 82nd street in Lubbock, TX. Lady was very nice. Gave me a key fob to the gate so that I could return the truck the next morning. I left my personal truck locked on the property. Returned the truck that night, 3/23/19 and key fob would not open the gate. Finally got a hold of Trey Bolton, area manager for Lubbock, who told me there was nothing he could do for me. He had made some calls but no one was answering. I completely understand weird things happen, but to get the answer of "nothing I can do" isn't acceptable to me. I find it hard to believe there was no one, including Trey Bolton, that could have come up, disengaged the gate, and let me in to get my personal vehicle. Lady that runs the Bolton Self Storage was very apologetic on Monday and made it right pricing wise. Not really impressed with the way it was handled Saturday night.Darrol S.
Nothing I can think of. This is the only U-Haul place I will use in LubbockMICHAEL H.
Le client n'a pas laissé de commentaire.BRANDY B.
Le client n'a pas laissé de commentaire.Jorge P.
Le client n'a pas laissé de commentaire.ELIZEBETH F.
Le client n'a pas laissé de commentaire.ALAN W.
After we had left the rental location, I noticed that the right turn signal light was out. We did not have time to return the trailer to have the light fixed. We did notify the attendant at the return location.Marti H.
Le client n'a pas laissé de commentaire.Myrna S.
Le client n'a pas laissé de commentaire.Michelle C.
Le client n'a pas laissé de commentaire.Russell B.
The young lady at this location is efficient, and made doing business with U-haul a nice experience.WILLIE O.
Jacks on trailers for old menMARSHALL B.
Le client n'a pas laissé de commentaire.Luis R.