We've been charged 2200$ extra!!!Nicholas K.
Customer Reviews for Bonners Bottom Dollar
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bonners Ferry, ID 83805
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 11/30/2021 - 12/1/2021: Fermé
- 12/24/2021: Fermé
- 12/31/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I called before and was told ALL I NEEDED was drivers license. After driving an hour to get there you wanted passport lease references and more THAT WOULD BE NICE TO KNOW BEFORE DRIVING THERE. O EVEN CALLED AND ASKED AND DID NOT GET THIS IMPORTANT INFOScott F.
Le client n'a pas laissé de commentaire.MARY U.
Le client n'a pas laissé de commentaire.SHERRY J.
Everyone that I have worked directly with has extremely helpful and patient. The only issue I have is finding a truck right now. The mileage is to expensive for 400mile trips so we tried a trailer since that's all that was available. I don't think it is necessarily U-Haul's fault that there were no trucks available for my home move. Maybe offer an option to move some trucks to a closer location for areas that are in need.DOUGLAS Y.
It might be easier if you could just pull straight though and drop it off.VERONICA G.
Excellent customer serviceSETH K.
Le client n'a pas laissé de commentaire.DAN P.
Le client n'a pas laissé de commentaire.ANDREW B.
Le client n'a pas laissé de commentaire.Sidney B.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.STANISLAV F.
Amy was great and very helpful.Kenneth W.
Le client n'a pas laissé de commentaire.Steward J.
Dropped off after hours which said I could without a fee . Yet I was charged anyway .Elise T.
Le client n'a pas laissé de commentaire.Jason V.
Le client n'a pas laissé de commentaire.Robert Q.
Le client n'a pas laissé de commentaire.KEVIN F.
Le client n'a pas laissé de commentaire.Sidney B.
Good helpful people, I wouldn't change a thing.Jeffrey P.
When dropping off trailer at the designated destination, was told that I could not drop the trailer off there because they had to many!!! Then was told that I would have to take it to another location, 2 hour drive away!! I just drove 2300 miles!! Need less to say, I passed by where they wanted me to take it!! I wasn't going backwards after already putting in my driving time getting there. After repeated explanations and request there was obviously no resolve. So I walked out, unhooked the trailer and dropped it there!! The lady was completely unreasonable, offering no other options. Them having to many trailers is not my problem when that was the designated drop off place, it's a U-Haul problem!! TerribleJAMES W.
Le client n'a pas laissé de commentaire.Karl G.
Amy runs a superb and very successful business. Great attitude , very friendly. Thank You Andrew CAndrew C.
A great experience in every way. I have used Penske before but U-Haul is my new Favourite!!Ian B.
They are awesome and easy to work withMELINDA S.
The Bonners Ferry location was fantastic, exceptional customer service. However, all other support from your 1-800 number, I will call it uhaul corporate, was pisspoor at best. I'm pretty sure no one cares at uhaul but just in case there is someone who wants to improve your organization, I will provide feedback. This is the worst experience I've ever had and you put us in danger, I've lived all over the U.S. and move every couple years due to the nature of my job but I will never use uhaul again. Uhaul corporate office redirected me to a larger city for pick-up and I found out the afternoon prior to pick up. Considering I am a woman about to drive through Canada alone with her 12 year old child and dog, this was the worst news, especially considering all the covid requirements that Canada has. We ended up being able to resolve picking up at a closer location but it still cost me an entire day of moving time because of the domino effect that it caused by uhaul corporate doing this. I made my reservation weeks before and I specifically called to make my reservation to ensure that I was able to pick up in Bonners Ferry because it would drastically change my timeline and planning considerations if I could not. Due to all of the other things I had to change at the last minute, including our required covid tests to enter Canada, your corporate office put us in a very bad situation without any concern or consideration. A few days into the trip, I noticed one of the autohauler tires kept getting low. I stopped to get it checked and there was a plug in the sidewall of the tire, it should have never been rented to us like this. We are driving through through large tracts of remote land, with little to no cell or internet service and few towns. I didn't have enough internet to claim roadside assistance so I called for 2 1/2 hours. I would be on hold for a certain amount of time and then it would just hang up on me. When I did get a hold of someone they explained that's it's an algorithm built into your system and that they can't help me and transferred me to roadside assistance, and I got hung up on again. This happened multiple times. Canadians are not allowed to come in contact with us at all, nor can we go into any public places due to their covid restrictions, they risk fines, jail times and their businesses being shut down if they do not comply. A Canadian business woman came out to me and invited me to come into her business and login to her WiFi so I could use the online road assistance request. She risked fines and losing her business to help us, we were out there for hours. Once I did the online request, we got help right away. Thank God for her help. I would expect uhaul to be flexible enough to adapt to customers that are in an area where they cannot access internet but once again my expectations were too high I guess. Traveling to Alaska via Canada has been remote for years, it's not like this is something new. I was re-routed by Canadian authorities due to wildfires in British Columbia and was given a special travel route that we had to take due to covid. Just talking the fastest route wasn't an option to us. I was told by your 1-800 personnel that I would be given an extra day and more mileage. When I arrived in Palmer, Alaska- none of this was in the system. The Palmer location was awesome and they helped me and got it fixed. Your local offices are great but your corporate office is absolutely incompetent and has no regard for your customers whatsoever. Overall, I am honestly revolted by your organization.ELISE M.
The woman was very nice. When I gave her my last name, she knew I should be showing up and immediately went outside to help park the trailer.Janelle Z.
Customer service was great!TRISTYN V.
Le client n'a pas laissé de commentaire.natasha M.
Excellent service at the Bonners Ferry location ðŸ˜ŽRONALD A.
Amy made everything easy, awesome..DANIEL H.
Le client n'a pas laissé de commentaire.CLARE N.
The access is a little limited for the big trucks, but the service was excellent. Amy did a great job in helping me get an extension for the truck, and she was well-organized for my rental.ALLEN C.
Le client n'a pas laissé de commentaire.Kenneth T.
When I made the reservation, I listed this site as the drop off location, and it was listed as such on my confirmation. However, when I arrived, I was told to call UHaul because no drop off location was listed in the system. I was on hold for 10-15 minutes and talked to 2 people (who were very friendly), but did finally have the issue corrected.PATRICK R.
Waiting time to register. She was great and helpful when she worked with us.Christine E.
Amy is terrific, very friendly and made the turn-in process fast and easy.PATRICK R.
The lady was super nice and did a great jobCLAY R.
Le client n'a pas laissé de commentaire.CLYDE M.
Amy was a gem and so effective and efficient. Will definitely be going their for any needs of a similar nature or simply to shop ðŸ¤- thank you!Sarah W.
Super quick, easy, friendly service.Jesse H.
This has to be the very best uhaul facility on the planet. The kindness, experience and expertise made the uhaul rental enjoyable. Highly RecommendKIM THADDEUS M.
Location had no knowledge of my return to Bonners Ferry . Owner said she could not reach U Haul to give me a return location. Finally was very nice and agreed to take trailer back in Bonners Ferry. This is what I thought I reserved but never got any follow up.PAUL T.
Easy to work withAaron D.
customer service was excellentMarsha T.
Very helpful and friendly. Made the return very easy.JOHN S.
Roadside assistance customer service and the tow truck folks were excellent ! The truck was winced out within an hour.THOMAS G.
These people are really wonderful and make it all very easy. The price for the truck I rented was outrageous! It was nearly 3 times higher than the exact same size truck I rented to the same place about 7 months ago. I understand supply and demand issues, but this raising the price so extremely really hurts people struggling to recover from pandemic restrictions.CAROLE L.
Closed on Monday, but drop off through the app was super simple!Regina M.
Le client n'a pas laissé de commentaire.Richard V.
Amy at the bottom dollar was very nice and made the process easy and stress freeRichard G.
Le client n'a pas laissé de commentaire.Bill D.
Excellent customer service at the site and the website reservation system was first class. Merci.Elise M.
Heated pool, hot tub and personal massage? Well you don't get what you don't ask for!Kwintone H.
Le client n'a pas laissé de commentaire.JERALD B.
When i went to drop the trailer off I was told I needed to take it to a different drop site 75 miles away. This was totally unacceptable. I should have been told this at pu. After much complaining, the trailer was left, since it was a small trailer. This procedure needs to be corrected!!!GARY M.
It was clean in the respect that there was no trash, but it is a dirt parking area and I don't usually use the term dirt and clean in the same sentence. There was plenty of space to move around and it was easy to find a place to put the trailer and use the website to check out. I tried to contact this location via telephone and was sent to voicemail. But the convenient U-Haul return website made the process seamless.Mark H.
Very enjoyable transaction, thanksChance M.
Le client n'a pas laissé de commentaire.MARK ROBERT S.
Le client n'a pas laissé de commentaire.MARK ROBERT S.
Went above and beyond to help us reserve and pick up the rental truck while moving our of town over the weekend. Friendly and responsive to help coordinate this quick move, thank you.Fermin P.
Le client n'a pas laissé de commentaire.darrell Y.
There closed on Sunday and Monday and so because of the lack of WiFi reception in the area I moved to I wasn't able to do a Mobil close and was charged an extra 20,00 $ dollars. I've used you guys more then I wanted to. And have had nothing but bad service I don't recommend U-Haul to anyone I know or even if I don't know and someone asked me. I sat waiting for someone to answer the phone for longe4 then I should of and you chat service sucks. I got an email out and the response was faster but that's the only good thing that happened so ya you guys suck.Jess W.
Extremely efficient and welcoming. Thank you for being a great drop-off location.MARY M.
Le client n'a pas laissé de commentaire.Kelly W.
Clean, quick and helpful. Nice close location for easy access for pick up and delivery. Not open on Sundays or Mondays, though.Trish P.
Le client n'a pas laissé de commentaire.Georgia E.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.OLIVIA G.
Clean inside windowsBrad W.
This is THE example of how a UHaul location should be run.Kristopher P.
Le client n'a pas laissé de commentaire.Colby S.
Le client n'a pas laissé de commentaire.rich F.
Nice people to work with!Terry B.
Le client n'a pas laissé de commentaire.Tyler J.
Le client n'a pas laissé de commentaire.Tyler J.
Le client n'a pas laissé de commentaire.Annette W.
have on hand a smaller power unit, a truck of 3/4 to one tonROBERT H.
Very very helpful, really appreciatedRhonda M.
Le client n'a pas laissé de commentaire.Theron D.
Le client n'a pas laissé de commentaire.Martin S.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Dan F.
You over booked our reservation which put us behind a full day. So with that being said the person at bonners ferry was very understanding and helpful kind and considerate of our situation that U-Haul created. We were charged an extra day in the storage unit I had paid two people to help which I lost because of the incompetence of the person who over book the truck that I was supposed to get. So all an all your a bunch of dumb asses. I'll never use you as a source of moving and never refer you to my friends and family.Jess W.
Le client n'a pas laissé de commentaire.Carole L.
Le client n'a pas laissé de commentaire.penny S.
Le client n'a pas laissé de commentaire.Joni M.
Le client n'a pas laissé de commentaire.AMANDA R.
The drop off point had been changed and I was not notified till I went to drop it off. There were 3 different ways to contact me yet no one made contact. Uhaul expected me to drive 100 miles south of my location for a truck drop off. I would not do it. I am very in happy with how uhaul handled this. I would have been more than happy to drop in sandpoint or Troy Mt. But this was not an option. Ultimately this location took the truck and the service was great.Brenda H.
Le client n'a pas laissé de commentaire.Eugene H.
Le client n'a pas laissé de commentaire.Sherry I M.
Le client n'a pas laissé de commentaire.Ronnie G.
The inside of the cab was filthy and smelt like horse poop. We ended up cleaning it ourselves. I could drive back to California with the cap like this. I think before trucks go out, they should be looked at and cleaned before they go out especially on a long trip.angela C.
Le client n'a pas laissé de commentaire.Harran D.
Le client n'a pas laissé de commentaire.Tim G.
We were picking up a van and two trailers. One trailer and the van were in excellent condition, however the other trailer had a flat tire. The service person was also trying to run a store and had no help. She was unable to air up the tire to check for leaks. We had to do that ourselves and then take the trailer to a nearby tire store to fix the flat.Martha M.
Le client n'a pas laissé de commentaire.Barbara R.
Second time I've rented from this location. Friendly, professional staff, very easy pick up and drop off. So nice to have this store here in town. Wonderful experience once again. All the best and see you again soon! - Jim L (Bonners Ferry)Jim L.
Le client n'a pas laissé de commentaire.James P.