Thank you for your quick and friendly service!Carl A.
Customer Reviews for Booth Street Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Grants Pass, OR 97526
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 2h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great people, very helpfulRUSSELL R.
Fast and helpfulLISA C.
Le client n'a pas laissé de commentaire.Mary E.
This was a very easy transaction. Thank you!DAVID MICHAEL B.
Le client n'a pas laissé de commentaire.MICHAEL B.
Location was nice and had it ready for me ðŸ¤™DANIEL H.
Le client n'a pas laissé de commentaire.RALPH A.
This drop off location was closed on July 5th, the day we were to drop it off. UHaul provided no rear door lock so we had to leave the expensive refrig dolly inside an unlocked truck. Not good.richard N.
Though apparently not the fault of the Booth Street location, it was advertised online that there was a 24/7 pickup option. I didn't learn that until after I made the reservation and coordinated the dropping-off of my SUV for service a couple miles away. Because of the lack of the 24/7 p/u option, I had to wait outside in the sun for about 45 minutes until the location opened. It would seem prudent that a discount should have been applied for the inconvenience and misinformation. Otherwise, the process went well.SHAUD A.
Excellent customer service and concern for my request and went above the typical to assist me.JOHN ANTHONY C.
A lift gate on the truck would have been ideal. My movers moaned a little but overall I moved a studio apartment in a 10' truck and it was perfect. Price was reasonable.JOE M.
Le client n'a pas laissé de commentaire.RYAN G.
Le client n'a pas laissé de commentaire.Paul H.
all was good and good experiencePaul S.
Le client n'a pas laissé de commentaire.TODD B.
I returned truck with 1/4 tank of gas as I was instructed, they charged me for gas and told me the tank was 1/8 full when I returned the truck. This is not correct, I expect to be refunded the extra amount I was charged for gas.STEPHEN D.
Le client n'a pas laissé de commentaire.RODGER G.
The man that set up the rental was amazing!ROBYNE H.
Marci Jansen, office manager of this location was so rude and very "snappy"! I understand, during COVID, some business are still mask wearing. My husband and I walked in without ours, as we do, and she raised her voice and said " you have to have a mask to be in here, you can't be in here without a mask" almost in a panic,, it sounded.. I wanted to ask her a quick question first, she agin raised her voice and repeated herself, in the same tone. I have never been treated so rudely! I did go get my mask, only because I needed the UHaul. If this was not a necessity, I would have canceled UHaul and went elsewhere. I WILL NEVER recommend this location, and may not use UHaul again, due to this person treating me that way. She could have been a much more pleasant way for her to approach the "mask" issue without being yelled at to get out. She also snapped at someone else who came in the door behind me, that "only 1 person could be in the office at a time and to get outside". Her tone and demeanor were the issue, not her words, necessarily. As I received my paperwork and key, and headed for the door, I hear a male from another office sarcastically say "have a nice day". I advised him to have a nice day. Again, if this is how UHaul has their representatives act and speak, I will go elsewhere for my needs.Robert W.
Le client n'a pas laissé de commentaire.ken C.
Le client n'a pas laissé de commentaire.ZACHARYPAUL W.
The lady at the front desk rubs hot and cold for customer service, one minute she's friendly and helpful and the next she's borderline bitchy. I will try another location next time.KEEYA R.
Easy and organized and kindoceanna C.
Excellent service à la clientèleAARON P.
The woman at the front desk was extremely unfriendly. She appeared to be very angry to be at work. I caught her glancing at an older woman, rolling her eyes and then shaking her head. I felt unwelcome in her establishment. Won't be renting from this location again.Lauren W.
Le client n'a pas laissé de commentaire.DANIEL T.
Fantastic customer service!VICTOR ALFRED M.
Le client n'a pas laissé de commentaire.Jessica M.
Staff was wonderful & super helpful, made the whole process a breeze!Jordan B.
Le client n'a pas laissé de commentaire.STEPHEN C.
Le client n'a pas laissé de commentaire.SHERYL LEE N.
Le client n'a pas laissé de commentaire.TAMMY B.
Le client n'a pas laissé de commentaire.MELISSA MAY M.
Le client n'a pas laissé de commentaire.Stephanie W.
The lady could greet the Customer when they walk in...say Anything. She was unfriendly each time I have been there and did not inform me of Anything. I had to Ask where would I return the key after hours, when do they close, had to ask about replacement when told my Reservation wasn't there. Things the business should let Customers know, or at least be Friendly..I didn't interrupt you at HomeRachael F.
reserved a 6x12 trailer however they rented it to someone else, had to settle for a smaller one resulting in more trips than planned.COLLIN L.
Le client n'a pas laissé de commentaire.RONALD ALAN M.
The truck had been smoked in. No fault of the uhaul place. New truck with hitch. 19,99 rental plus 10 for insurance and 0,79 a mile (which adds up quickly!) 15,00 $ for gas, so For 50 miles all total became almost 100,00 $SANDRA PUYANA M.
Le client n'a pas laissé de commentaire.TRAVIS M.
Le client n'a pas laissé de commentaire.cole C.
They were very friendly and efficient and had a truck on a busy weekend when I suddenly needed one, The truck ran well and was maintained but was very dirty inside. Sorry to have to say that. In a time of pandemic and washing every thing down I felt particularly aware of the need to clean it.SUSAN OGLE D.
Bill was 3 times higher than promised Called said adjustmenter would call me in 48hrs NO CALL!STEVEN RICHARD K.
Up to date lists on availability of trucks. Thank you, nice serviceCATHERINE K.
Excellent service with very friendly personnel.DANIEL G.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.SARA ELIZABETH S.
Le client n'a pas laissé de commentaire.RICHARD ALAN F.
Very good experience and equipment was ready and good to go. 2 things that could have been better: - was verbally given 2 different return times, by 2 different contacts, for vehicle to avoid another days charge (maybe include it on contract, if its not already there). - there was not a way to secure the bed of the truck upon return. Dolly was used and left inside, but had a concern that it could be stolen and I would be liable.Marlea B.
Great place second time I've rented at this location.DARRYL S R.
Le client n'a pas laissé de commentaire.Kory C.
Le client n'a pas laissé de commentaire.SHARON ANN S.
The truck smelled like pot, but other than that it was clean. I do want to request a copy of the receipt in a PDF not a 'photo' which present as blank. Mercilori G.
Great customer service, very friendly, and very helpful in answering any questions!KENNETH ADAM B.
Le client n'a pas laissé de commentaire.tom A.
Le client n'a pas laissé de commentaire.Cilicia P.
The truck we rented a26 footer was not available even though i receivede a confirmation i had to drive 1 hour out of my way to get a truck and it was only a 15 footer so i had to also rent a trailer. This also caused me to have to pay for an extra hout of loading help. The truck i got had an axle seal leaking and the tow haul. Button did not work. I drove 5 hours to get to this truck and spent the night.I feel like uhaul had a take it or leave it attitude we dont need your bussinessCraig S.
Le client n'a pas laissé de commentaire.Cheryl K.
Le client n'a pas laissé de commentaire.Michael F.
A pouch of window cleaning wipes in the glove box would be handyKEVIN M.
Le client n'a pas laissé de commentaire.Tyrone P.
Le client n'a pas laissé de commentaire.Doug M.
Le client n'a pas laissé de commentaire.Pete M.
Le client n'a pas laissé de commentaire.Aaron R.
Le client n'a pas laissé de commentaire.Anna R.
The staff were really trying to maintain COVID safe conditions though their other customers where "anti-maskers" and harassing them very badly.Kimberly W.
Le client n'a pas laissé de commentaire.Debra M.
Le client n'a pas laissé de commentaire.Mark Y.
Le client n'a pas laissé de commentaire.Monica M.
The trailer door didn't open and shut properly, the trailer was really beat up.Paul F.
Very friendly and courteous staff. Self-check in online made process very fast. I will definitely use this place again. 5 star service.Douglas H.
I understand that August is a busy moving month. I also realize that the Coronavirus pandemic has damaged businesses ability to function normally. Maybe that's why I had such a frustrating experience with picking up a truck.Richard D.
Le client n'a pas laissé de commentaire.ROY H.
Le client n'a pas laissé de commentaire.Marcie H.
Make sure rental is at preferred location rather than having customer go to another location to pick upRobert B.
Tire had leakGerald L.
Le client n'a pas laissé de commentaire.APRIL S.
Le client n'a pas laissé de commentaire.DAVID WAYNE G.
Awkward drop off for rentalsPaloma G.
Le client n'a pas laissé de commentaire.Ed S.
Le client n'a pas laissé de commentaire.Wanda S.
Friendly place. Trailer was a little dusty but otherwise in great shape.Robert B.
Le client n'a pas laissé de commentaire.Don H.
Le client n'a pas laissé de commentaire.Diana G.
Covid makes it harderBryan D.
Nothing. You guys were great. Thank youHannah H.
Had to track down trailer. Picked up 70 miles out of way Dropped off 20 mile out of way 180 miles out of the way to get and take a trailer back.ERIC N.
Extremely conscientious of the current COVID-19 situation. no unnecessary interactions. smoothKevin L.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Jon O.
Le client n'a pas laissé de commentaire.Andrew M.
Well I'm glad you guys have newway of making things easier for the customer. But it wasn't working so we could not apply online. But that's fineVALERIE T.
Easy key drop-off! No improvements.Robert B.
Le client n'a pas laissé de commentaire.Rhonda T.
Le client n'a pas laissé de commentaire.Dana B.
Extremely polite and helpful in helping me return the truck, as I had some transportation issues! Very courteous and professional!kyle F.
Le client n'a pas laissé de commentaire.Lavonne C.
Le client n'a pas laissé de commentaire.bob W.
Le client n'a pas laissé de commentaire.Benjamin L.
Answer phone on a local basis. I called to talk to the rep at the Booth St. Storage; I could only talk to a U-Haul rep. at the reservation desk. not good! My questions could not be answered. I was told the wrong fuel mileage by a lot!CRAIG W.