Customer Reviews for Booth Street Storage
(U-Haul Neighborhood Dealer)

630 reviews

214 NW Booth St   Grants Pass, OR 97526

(541) 787-4008

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 787-4008

214 NW Booth St
Grants Pass, OR 97526

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

RYAN G. 
Rating:
4

Customer did not leave a comment.

Paul H. 
Rating:
5

all was good and good experience

Paul S. 
Rating:
5

Customer did not leave a comment.

TODD B. 
Rating:
2

I returned truck with 1/4 tank of gas as I was instructed, they charged me for gas and told me the tank was 1/8 full when I returned the truck. This is not correct, I expect to be refunded the extra amount I was charged for gas.

STEPHEN D. 
Rating:
5

Customer did not leave a comment.

RODGER G. 
Rating:
5

The man that set up the rental was amazing!

ROBYNE H. 
Rating:
1

Marci Jansen, office manager of this location was so rude and very "snappy"! I understand, during COVID, some business are still mask wearing. My husband and I walked in without ours, as we do, and she raised her voice and said " you have to have a mask to be in here, you can't be in here without a mask" almost in a panic,, it sounded.. I wanted to ask her a quick question first, she agin raised her voice and repeated herself, in the same tone. I have never been treated so rudely! I did go get my mask, only because I needed the UHaul. If this was not a necessity, I would have canceled UHaul and went elsewhere. I WILL NEVER recommend this location, and may not use UHaul again, due to this person treating me that way. She could have been a much more pleasant way for her to approach the "mask" issue without being yelled at to get out. She also snapped at someone else who came in the door behind me, that "only 1 person could be in the office at a time and to get outside". Her tone and demeanor were the issue, not her words, necessarily. As I received my paperwork and key, and headed for the door, I hear a male from another office sarcastically say "have a nice day". I advised him to have a nice day. Again, if this is how UHaul has their representatives act and speak, I will go elsewhere for my needs.

Robert W. 
Rating:
5

Customer did not leave a comment.

ken C. 
Rating:
4

Customer did not leave a comment.

ZACHARYPAUL W. 
Rating:
2

The lady at the front desk rubs hot and cold for customer service, one minute she's friendly and helpful and the next she's borderline bitchy. I will try another location next time.

KEEYA R. 
Rating:
5

Easy and organized and kind

oceanna C. 
Rating:
5

Great customer service

AARON P. 
Rating:
1

The woman at the front desk was extremely unfriendly. She appeared to be very angry to be at work. I caught her glancing at an older woman, rolling her eyes and then shaking her head. I felt unwelcome in her establishment. Won't be renting from this location again.

Lauren W. 
Rating:
1

Customer did not leave a comment.

DANIEL T. 
Rating:
5

Fantastic customer service!

VICTOR ALFRED M. 
Rating:
5

Customer did not leave a comment.

Jessica M. 
Rating:
5

Staff was wonderful & super helpful, made the whole process a breeze!

Jordan B. 
Rating:
4

Customer did not leave a comment.

STEPHEN C. 
Rating:
5

Customer did not leave a comment.

SHERYL LEE N. 
Rating:
5

Customer did not leave a comment.

TAMMY B. 
Rating:
4

Customer did not leave a comment.

MELISSA MAY M. 
Rating:
5

Customer did not leave a comment.

Stephanie W. 
Rating:
3

The lady could greet the Customer when they walk in...say Anything. She was unfriendly each time I have been there and did not inform me of Anything. I had to Ask where would I return the key after hours, when do they close, had to ask about replacement when told my Reservation wasn't there. Things the business should let Customers know, or at least be Friendly..I didn't interrupt you at Home

Rachael F. 
Rating:
2

reserved a 6x12 trailer however they rented it to someone else, had to settle for a smaller one resulting in more trips than planned.

COLLIN L. 
Rating:
5

Customer did not leave a comment.

RONALD ALAN M. 
Rating:
4

The truck had been smoked in. No fault of the uhaul place. New truck with hitch. 19,99 rental plus 10 for insurance and 0,79 a mile (which adds up quickly!) 15,00 $ for gas, so For 50 miles all total became almost 100,00 $

SANDRA PUYANA M. 
Rating:
5

Customer did not leave a comment.

TRAVIS M. 
Rating:
5

Customer did not leave a comment.

cole C. 
Rating:
5

They were very friendly and efficient and had a truck on a busy weekend when I suddenly needed one, The truck ran well and was maintained but was very dirty inside. Sorry to have to say that. In a time of pandemic and washing every thing down I felt particularly aware of the need to clean it.

SUSAN OGLE D. 
Rating:
1

Bill was 3 times higher than promised Called said adjustmenter would call me in 48hrs NO CALL!

STEVEN RICHARD K. 
Rating:
5

Up to date lists on availability of trucks. Thank you, nice service

CATHERINE K. 
Rating:
5

Excellent service with very friendly personnel.

DANIEL G. 
Rating:
5

Customer did not leave a comment.

Charles S. 
Rating:
4

Customer did not leave a comment.

SARA ELIZABETH S. 
Rating:
5

Customer did not leave a comment.

RICHARD ALAN F. 
Rating:
4

Very good experience and equipment was ready and good to go. 2 things that could have been better: - was verbally given 2 different return times, by 2 different contacts, for vehicle to avoid another days charge (maybe include it on contract, if its not already there). - there was not a way to secure the bed of the truck upon return. Dolly was used and left inside, but had a concern that it could be stolen and I would be liable.

Marlea B. 
Rating:
5

Great place second time I've rented at this location.

DARRYL S R. 
Rating:
5

Customer did not leave a comment.

Kory C. 
Rating:
5

Customer did not leave a comment.

SHARON ANN S. 
Rating:
4

The truck smelled like pot, but other than that it was clean. I do want to request a copy of the receipt in a PDF not a 'photo' which present as blank. Thank you

lori G. 
Rating:
5

Great customer service, very friendly, and very helpful in answering any questions!

KENNETH ADAM B. 
Rating:
5

Customer did not leave a comment.

tom A. 
Rating:
4

Customer did not leave a comment.

Cilicia P. 
Rating:
4

The truck we rented a26 footer was not available even though i receivede a confirmation i had to drive 1 hour out of my way to get a truck and it was only a 15 footer so i had to also rent a trailer. This also caused me to have to pay for an extra hout of loading help. The truck i got had an axle seal leaking and the tow haul. Button did not work. I drove 5 hours to get to this truck and spent the night.I feel like uhaul had a take it or leave it attitude we dont need your bussiness

Craig S. 
Rating:
4

Customer did not leave a comment.

Cheryl K. 
Rating:
5

Customer did not leave a comment.

Michael F. 
Rating:
5

A pouch of window cleaning wipes in the glove box would be handy

KEVIN M. 
Rating:
4

Customer did not leave a comment.

Tyrone P. 
Rating:
5

Customer did not leave a comment.

Doug M. 
Rating:
5

Customer did not leave a comment.

Pete M. 
Rating:
5

Customer did not leave a comment.

Aaron R. 
Rating:
5

Customer did not leave a comment.

Anna R. 
Rating:
5

The staff were really trying to maintain COVID safe conditions though their other customers where "anti-maskers" and harassing them very badly.

Kimberly W. 
Rating:
5

Customer did not leave a comment.

Debra M. 
Rating:
4

Customer did not leave a comment.

Mark Y. 
Rating:
4

Customer did not leave a comment.

Monica M. 
Rating:
2

The trailer door didn't open and shut properly, the trailer was really beat up.

Paul F. 
Rating:
5

Very friendly and courteous staff. Self-check in online made process very fast. I will definitely use this place again. 5 star service.

Douglas H. 
Rating:
5

I understand that August is a busy moving month. I also realize that the Coronavirus pandemic has damaged businesses ability to function normally. Maybe that's why I had such a frustrating experience with picking up a truck.

Richard D. 
Rating:
5

Customer did not leave a comment.

ROY H. 
Rating:
5

Customer did not leave a comment.

Marcie H. 
Rating:
5

Make sure rental is at preferred location rather than having customer go to another location to pick up

Robert B. 
Rating:
3

Tire had leak

Gerald L. 
Rating:
4

Customer did not leave a comment.

APRIL S. 
Rating:
5

Customer did not leave a comment.

DAVID WAYNE G. 
Rating:
3

Awkward drop off for rentals

Paloma G. 
Rating:
5

Customer did not leave a comment.

Ed S. 
Rating:
5

Customer did not leave a comment.

Wanda S. 
Rating:
5

Friendly place. Trailer was a little dusty but otherwise in great shape.

Robert B. 
Rating:
5

Customer did not leave a comment.

Don H. 
Rating:
4

Customer did not leave a comment.

Diana G. 
Rating:
5

Covid makes it harder

Bryan D. 
Rating:
5

Nothing. You guys were great. Thank you

Hannah H. 
Rating:
3

Had to track down trailer. Picked up 70 miles out of way Dropped off 20 mile out of way 180 miles out of the way to get and take a trailer back.

ERIC N. 
Rating:
5

Extremely conscientious of the current COVID-19 situation. no unnecessary interactions. smooth

Kevin L. 
Rating:
5

Customer did not leave a comment.

Michael M. 
Rating:
5

Customer did not leave a comment.

Jon O. 
Rating:
5

Customer did not leave a comment.

Andrew M. 
Rating:
5

Well I'm glad you guys have newway of making things easier for the customer. But it wasn't working so we could not apply online. But that's fine

VALERIE T. 
Rating:
4

Easy key drop-off! No improvements.

Robert B. 
Rating:
5

Customer did not leave a comment.

Rhonda T. 
Rating:
5

Customer did not leave a comment.

Dana B. 
Rating:
5

Extremely polite and helpful in helping me return the truck, as I had some transportation issues! Very courteous and professional!

kyle F. 
Rating:
5

Customer did not leave a comment.

Lavonne C. 
Rating:
4

Customer did not leave a comment.

bob W. 
Rating:
5

Customer did not leave a comment.

Benjamin L. 
Rating:
5

Answer phone on a local basis. I called to talk to the rep at the Booth St. Storage; I could only talk to a U-Haul rep. at the reservation desk. not good! My questions could not be answered. I was told the wrong fuel mileage by a lot!

CRAIG W. 
Rating:
5

I use Booth St frequently, and they are always friendly and professional. I bc refer all my clients to them.

jesse B. 
Rating:
4

It wasnt obvious where to park and where the entrance was.

pam T. 
Rating:
5

Big gripe, most of it my fault as I should have measured the trailer prior to renting. The trailer is advertised as 5' x 9'. This is not accurate as the inside of the trailer is 4'9". This is significant due to the item I was trying to move, it was 4'11" x 8'. These 2 inches wasted the 460 mile round trip I took to pick up the item. I not blame U-Haul, but documentation on the trailer on the site that noted the internal measurements will aid in future misunderstandings.

Jeffry M. 
Rating:
3

The lady was quick, efficient, and most pleasant to work with

Gloria D. 
Rating:
5

Customer did not leave a comment.

Dennis H. 
Rating:
5

Customer did not leave a comment.

David P. 
Rating:
5

marci was great!!

eliza B. 
Rating:
5

Staff was extremely accommodating. Equipment was ready and in top working condition Class Operao

John O. 
Rating:
4

Customer did not leave a comment.

Ethan J. 
Rating:
3

Customer did not leave a comment.

WILLIS W. 
Rating:
5

Truck cargo, strong smell of marijuana

David P. 
Rating:
2

I was told to have gas back at 3/4 tank because that's where it was. When I went out and started the truck it registered an 1/8 lower than I was to return it. 20 $difference!

Rachael S. 
No reviews have been submitted for this location.

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