Customer Reviews for Bradford Autocare
(Concessionnaire U-Haul dans le voisinage)

152 évaluations

441 Gulf Ave   Lebanon, TN 37087

(615) 257-0437

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(615) 257-0437

441 Gulf Ave
Lebanon, TN 37087

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

it was a auto repair shop. staff was not knowledgeable about questions I had, as to the 25 $credit referenced in the U-Haul truck regarding leaving it clean. they had no idea what I was talking about and did not look at the sign in the truck nor about the daily rate

SUSAN M. 
Évaluation :
3

My original drop off point, per order and contract was at different location. When I got there they said drop off location had changed. I received no notification of change. Then at changed location I got charged for extra miles

NEILL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward G. 
Évaluation :
1

Customer service here lacked significantly. Despite bringing it back clean, in perfect shape and matching the documents I received based on gas usage, they lied and said there was nothing they could do about an error up charge for gas. Corporate corrected the error and made it right. Sad that my local guys were the ones that were challenging. Will definitely never use this location again.

AMANDA J. 
Évaluation :
2

Pick up location changed three times with no call. Changed pick up place adding 40 miles to my way, without call.

GUSTAVO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY S. 
Évaluation :
3

Make sure you have equipmenr cleaned and have a certified tech hook up trailer and lights for safety

KENNETH K. 
Évaluation :
3

You walk into a garage where auto repairs are being done and no one says anything. You have to get someone's attention to turn in your U-Haul and finally they come outside to inspect it. They barely say two words and then inform you that you owe "thirty something" in there words, more dollars for gas. I could have personally filled it back up for 10 $.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Bradford is excellent and always bends over backwards to make sure we get everything we need.

Steven B. 
Évaluation :
5

Great rental very nice people

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl J. 
Évaluation :
5

The wheel straps on the car trailer should be longer to accommodate a larger range of wheel sizes. We had to deflate the tires to attach them to the trailer.

NATHANIEL B. 
Évaluation :
1

Very sample This company are bunch a crooks. If you rent a truck double check your chargers.

Felix A. 
Évaluation :
5

service was great

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tori G. 
Évaluation :
5

Could not get my phones ‘location' to work upon drop off, as required. I called uhaul to complete the process. Thank you uhaul!

John M. 
Évaluation :
5

Incredible customer service....highly recommend!

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gergis I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Very professional and courteous.

Benita B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooke C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Merritt C. 
Évaluation :
1

Was supposed to pick up truck at one location. Then you changed the location. Then the code would not work & I had to go to a different location. It took All morning just to pick up a truck. Never Again & I will tell all my friends about the awful experience.

mark B. 
Évaluation :
3

Very muddy where trucks are located

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent D. 
Évaluation :
5

It was relatively easy to rent use and return to this location I would definitely recommend it

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

The young guy that helped me was very respectful and helpful. I appreciate him helping me get a U-Haul.

Benjamin M. 
Évaluation :
5

The person who rented the vehicle was extremely friendly and the vehicle was very new that I rented. The will definitely be my go to place next time.

CARA B. 
Évaluation :
5

Very good experience

JAMES L. 
Évaluation :
5

Everything was fantastic! The only thing that might make it any easier would be to put a sign up showing where to drop the cargo lock upon pickup. But that's very minor - it was a great experience!

Wes D. 
Évaluation :
5

The folks were super friendly and helpful.

DONNA H. 
Évaluation :
5

Thank you for your triple A service

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel F. 
Évaluation :
5

The people were excellent and very respectful I would definitely go back and do business there

micheal C. 
Évaluation :
4

Lock was on wrong truck. But the guys at Bradford Automotive are polite, professional, and willing to help. This location will be my go-to for any future moves.

ALEX E. 
Évaluation :
1

No one working.

Shane S. 
Évaluation :
5

Availability with short notice. Very helpful/attentive to our needs. 5 star rating across the board!

james H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kesia M. 
Évaluation :
1

3 cards were charged for 1 rental. 1 card was ran 4 XX, 2nd card 3xs 3rd card 1. I have pending transaction on all cards now which has tied my $ up that I needed for traveling. The location I rented from kept saying my card was declined but turned out each 1 approved on 1st try . Hours on phone trying to get this corrected with no help, all they could say is sorry and nothing they could do. I will NEVER use U-Haul again and have informed everyone I know to never use them. Sorriest customer service and to spend 5 hours and 2 days on the phone trying to resolve issue was rediculous. Didn't offer any kind of compensation for taking away my time and $$ which totally ruined 2 days of what should of been a relaxing vacation, instead 2 days spent stressed and on phone with only I'm sorry there is nothing we can do. Rude unprofessional employees . You lost a customer and I will use every social outlet to advice not to deal with U-Haul

CHRISTY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
5

Very clean easy pick up an drop off

Gregory B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis M. 
Évaluation :
5

Very pleasant people, very attentive and helpful.

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie L. 
Évaluation :
5

Nothing everything was good

Armando M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edward I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

I am very happy with the location and the gentlemen that assisted me. HOWEVER, what I rented online was not at this location as stated by your online services. It showed locations in my area that had the size trailer that I needed. When I go to the location, they did not have that size trailer, therefore, I had to rent a larger trailer that costs me double of my original charge. I trusted your online services, but it costs me additional charges. I feel I should be refunded the difference from the original charge. Thanks

Ann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
5

Exceptional service at this location. Will tell family and friends, and I will only use this location for my u haul needs. Very satisfied

april B. 
Évaluation :
3

I called and left a voicemail and sent pictures via text but No one ever responded. It would have been nice to of had a text or call returned.

Alcides R. 
Évaluation :
5

Excellent service à la clientèle. I have rented from Bradford twice. Trucks clean and ready. Staff is friendly. Highly recommend.

Jacob S. 
Évaluation :
5

Make sure that the cab is clean when others rent the truck

KAREN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
1

Watch out! They will take more money than what is agreed upon! I thought it was U-Haul and I've been on them for 24 hours, for which I will apologize now. After speaking to a kind U-Haul CSR this morning, I learned I actually needed to take my concerns up with Jamie at Bradford. I called him and he said it was U-Haul. I guess he didn't think I was literate, but I CAN read! And I read all these reviews about how he takes people's money fraudulently. He caused me to go -7,74 $ in my bank account and he also caused me to be VERY late on a payment that could make or break my entire future. He blamed it on U-Haul when clearly it IS his fault! Own your sh*t, Jamie! You're a business owner? Well, you're shady! I will NEVER rent from Bradford again. And I'll make dang sure that no one I know uses them for U-Haul or auto care!

Clara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

The experience couldn't have went any smoother. I'm very happy that I went through uhaul for my move. I will definitely use you in the future and recommend you to family and friends ??

aleah A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lola A. 
Évaluation :
3

Truck pulled severely to the right to the point of it almost feeling dangerous to drive.

Emily S. 
Évaluation :
5

Everything went great! The dealer was very nice and helpful.

Alice L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randal W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger W. 
Évaluation :
1

The owner of the location didnt put the blanket pads in my truck and i only realised when i got home. I was still charged for them even though they werent on the truck. So maybe do your job and dont charge people for things you dont give them and youll get better reviews.

anthony G. 
Évaluation :
1

I drove a total of 11 miles brought the truck back 2 hours early and right before I brought the truck back I stopped and got 2 gallons of gas and have the receipt to prove it when I returned the truck the guy didn't come out to check anything said he would check it in in a bit so all was good I left them I received my email about my bill and he fraudulently charged me 8,00 $ for 2 gallons of gas and I done bought 2 gallons of gas before returning so it doesn't take 4 gallons of gas to go 11 miles I will personally never return to this uhaul as I have rented before at the Sparta pike location with no problems I honestly think the guy at this location is doing nothing but hurting uhaul Abuja was if I'm not reimbursed for my 8,00 $ I will spend 10 hours of my time reporting to the bbb and every website I can because it is a total fraudulent charge and have my receipt to prove it I retiremed the truck at 2 pm today what time was it checked in???? Anytime I ever rented from uhaul the check it in and give my receipt before I leave not this guy!!

patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
5

Rien

Donald N. 
Évaluation :
3

The lot was full of regular cars and only one Uhaul when we returned our rental truck. Our only option was to park in the grass, which we weren't sure was okay.

Melanie M. 
Évaluation :
3

I was charged 4 days, when I returned the trailer in 2 days as agreed. I'm still waiting to get this mess straightened out on my credit card. There's no excuse for this.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

It was a mechanic shop. So it's not going to be very clean

Carolynn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen C. 
Évaluation :
2

Allow me to rent from the location I choose instead of reassigning me.

Chris S. 
Évaluation :
5

Great location, friendly & helpful service, easy to pick up and return!

Micah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
5

Pick was fast and easy. Owner was friendly and knowledgeable!

kelley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wil V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike R. 
Non reviews have been submitted for this location.

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