Customer Reviews for Brads Valero
(U-Haul Neighborhood Dealer)

2 036 évaluations

2490 N Tustin St   Orange, CA 92865
(on the corner of Tustin and Heim st across from Jack in the Box)

(714) 685-1952

Heures

  • Mon–Sun
    De 7 h am à 7 h pm

Services dans cet établissement :

Pour nous contacter

(714) 685-1952

2490 N Tustin St
Orange, CA 92865
(on the corner of Tustin and Heim st across from Jack in the Box)

Services dans cet établissement :

Heures

  • Mon–Sun
    De 7 h am à 7 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
3

Truck was old, in disrepair, rode like a bucking bronco, had a mis-operating left mirror...AND WOULDN'T START AFTER I HAD UNLOADED MY CARGO. Not only was this truck over 170000 miles, but it was beat to shit. I'll be calling soon, and I expect to be completely be reimbursed for this rental, or I will be sending a bill for the amount of extra time I had to pay for pulling myself, as well as 3 of my district sales managers out of market, attempting to tame this filthy beast. How DARE y'all rent me such an old, rickety, truck. I am NOT satisfied.

Drew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

They always help me get the perfect truck for all jobs ..for moving ...construction..waterdamage save peoples. Items...storage in box trucks... Great employees and fleet..

Rich D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanne K. 
Évaluation :
4

There was a billing issue, and it took the clerk a long time and 2 phone calls to corporate to fix the problem. He was very friendly, but more training is needed

Scott A. 
Évaluation :
5

CS was on point. Friendly staff you got here

Vu H. 
Évaluation :
4

Driver door had problems latching closed, required a really hard slam to fully engage. Van interior was clean enough, only concern is trying to guage how much fuel to put in when returning vehicle. I always seem to overfill it! Lol Another smooth rental experience from this location and will continue to rent from here. Thanks again !

thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V. 
Évaluation :
5

The guys working at Brad's Valero were courteous and quick. Wayyy more helpful than what I experienced earlier at 2 different Home Depots. Easy pick up and drop off!

peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
5

Great experience!

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

moises H. 
Évaluation :
5

Honestly best customer service, friendliness, and knowledgeable. It sure tells me never judge a book by its cover. Guy was very patient and I couldn't ask for anything more than a patient person.

fermin G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
4

The rental guy explained how the trailer hooked up in an easy way. I photo'd it to be sure. Had no problems . Moved almost 5 tons of stuff in 3 day. Thanks for the trailer . EJS

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carman L. 
Évaluation :
5

You guys are great

Victor O. 
Évaluation :
5

Buen servicio

Alfredo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Super friendly and helpful attendant

javier Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

adrian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

edward R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tariq J. 
Évaluation :
3

I received a call on the phone the day prior to picking my rental up. On the phone they told me that I was going to be picking the truck up at a different location. When I showed up there they said the truck was at the Valero station where I actually ended up getting it from but I had to drive clear across town. It was very frustrating to say the least.

Max V. 
Évaluation :
1

No price confirmation until after I'm charged. I put in a quarter tank of gas as told and they ask for more or they'll charge me 11$ A gallon. It's a scam I'm sure they tell everyone they want more. The dude had a shady vibe.. never again. Will go to another rental company next time and so will everyone I know.

James T. 
Évaluation :
4

I chose this location because they opened earlier, but apparently this location does not provide a furniture dolly or furniture blankets, which I had ordered with my truck. It would have been nice if U-Haul had alerted me to this. This was extra stress added to my moving day. Truck was not clean when I picked it up. Cardboard was left inside as well.

Emily H. 
Évaluation :
5

This place is the best. Have used for years and always outstanding customer service and clean and maintained vehicles.

Roxanne K. 
Évaluation :
1

Dirty truck inside out. Has not been clean at all. The AC and Wiper are not working if you restart the engine. The engine oil check light was on when picking up and told by the person "it's ok just need to reset the gasket." Also, they don't bother mentioning where you need to return the turck.

WEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika W. 
Évaluation :
5

Rien

Vinh T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh L. 
Évaluation :
5

Customer was exceptional as was the young man Sereke, who take care of me! Extremely Valuable employee!

Kathryn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

The only thing was they didn't have a furniture dolley.

Ronald Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
5

Free cookies? Jk

Laurence ignacio I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meshary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter V. 
Évaluation :
3

Truck was dirty inside and out.

Wade H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Esmeralda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
3

There was only one guy running the whole station when I got there. Thus he didn't have time to explain things, or help much. The $19,95 price got me to rent, but I ended up spending $80. In my car the trip was about 18 miles, in their truck it was 24 miles. In my van, I could get 16 miles per gallon, I left with 5/8 fuel level, made the trip, put 2 gallons of gas in the tank and returned the van with more fuel than I left with. Uhaul charged me for 2 gallons of gas. They are trying to say it took 4 gallons of gas, to go 24 miles. I called to demand a refund for the 2 gallons of gas. I took photos of the instruments before I left and when I returned the van to prove I put 2 gallons in. Brad's Valero told me to call Uhaul, but they never answer the phone. Advertised price $19,95 Actual cost, $80 plus it cost hours of time to deal with whole experience... I'm glad the supermarket doesn't do business like Uhaul. You'd starve to death.

Michael K. 
Évaluation :
5

Good service and easy to use web check in

Allen D. 
Évaluation :
5

Mike is an extremely capable, friendly and helpful person. He made the entire process very simple and direct. I would give them 10 stars out of five. And in one word â€" excellent.

Terry M. 
Évaluation :
5

I can't think of anything that would have made my experience better. The reservation was quick and easy online and the associates at the pickup location were very helpful and nice.

Luis B. 
Évaluation :
5

The new U-Haul system that send you a text to scan your drivers license nd to take photos of the equipment, does not work at all and delayed the rental.

Richard P. 
Évaluation :
5

Easy pick up and return.

Junior L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lily G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
1

Pls call me at your earliest. I have been charged for I never shud be paying. 714-350-4514

Ahsen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joy P. 
Évaluation :
5

Everything was smooth, as instructed, and easy!

Hannah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Always helpful and vehicles always in good condition.

Troy M. 
Évaluation :
5

My experience at this location could not have been better. The gentleman that assisted me went above and beyond, even pumped my gas and washed my windows. I tried to tip him and he wouldn't accept it. What a class act! He was fantastic!

Regina A. 
Évaluation :
5

Great service too

Walter F. 
Évaluation :
4

Person checking us in was abrupt. We rented blankets 2 dozen only used 1 dozen, when we returned them they made us fold the blankets when we returned them, I thought that was strange. Very unsanitary.

Adam C. 
Évaluation :
1

Truck was not at location we were told to go to, sent for a 30min drive to get the truck. Truck had gas siphoned out of it. Truck was disgusting and filthy inside and out. We were told we would have a $50 credit for the inconvenience of change in location for pick up with no notification WHICH WAS NOT NEVER GIVEN. Will not use uhaul again or recommend. Very poor service and misleading which we plan to pursue as a purpose. Would hate to see someone that was not as capable as we were to deal with such crap service and misleading which we will be reporting to our credit company.

Blake B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELAINE C. 
Évaluation :
5

I have rented here on several occasions and have always received great service on my rental needs. The equipment was always in good shape and I never have any issues with the vans.

Tim T. 
Évaluation :
5

The whole experience went very smooth.

KATHLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
1

26 footer broken sun visor AC did not work sun visor did not work brakes scrape real bad the truck was not clean in the back dirt glass everywhere

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

The guys at Brad's Valero were extremely helpful and seemed to go out of their way to make sure all their customers needs were met. Looking forward to renting uhaul equipment from them again.

William T. 
Évaluation :
5

Possible gasoline estimator to know how much I should pay to refill. Ended up over filling the gas, not a big option just the only thing I can think to improve. Everything else was easy and wuick

nick G. 
Évaluation :
5

I rented a van while my truck was waiting for parts to come in . I kept the van much longer than I anticipated . Brandon was very helpful and always kept me up to date with the contact . I appreciate the professionalism even after years of dealing with uhaul . Thanks again .

ISAAC Q. 
Évaluation :
1

The truck I rented was in very bad conditions. Before leaving I showed the guys that the gear was damage but the mechanic teach the way to sort the problem and they rented to me regardless of this issue. By mistake I didn't check the gas that was not accurate and I end up paying $72.00. This location should t be allowed to rent trucks in such a bad conditions. They should take a 175 000 miles truck out of the lot.

Jorge T. 
Évaluation :
4

The guys behind the counter as well as the owner Brad are always super nice and helpful. Zero problems

GREGORY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL B. 
Évaluation :
4

Your online system sucks. It lost my Pre check in data. Attendant had to re-enter everything. Had difficulty scanning photos of my driver's license. A lengthly process.

Jon N. 
Évaluation :
5

Nam and Peter are great representatives. Very professional and efficient.

Gregory R. 
Évaluation :
5

Brad si the Best - Simply Aweson !!! Wish he was at all your Locations. It was worth it just to meet him.

louis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J. 
Évaluation :
5

Very pleased with the staff they were very helpful and exhibited excellent customer service skills I had a great experience

Darlene R. 
Évaluation :
5

The seat belt alarm goes off every two minutes. Lack of maintenance. Very frustrating

Jorge T. 
Évaluation :
5

Everything was top notch

steve S. 
Évaluation :
2

Not clean. Not enough staff. Only one person taking cared multiple clients. Located in a gas station with limited parking.

Renato R. 
Évaluation :
5

Good staff and excellent customer service

Eilbron K. 
Évaluation :
5

Everything was great. Only problem was the lock on the back did not work so we had to buy a lock

Amy H. 
Évaluation :
5

The two gentleman that helped us Had great customer service and were so very pleasant! Would def recommend this location!!!

Amy L. 
Non les évaluations ont été soumises pour cet établissement.

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