Customer Reviews for Brannan Oil Company
(Concessionnaire U-Haul dans le voisinage)

109 évaluations

1729 N Arendell Ave   Zebulon, NC 27597

(919) 404-2330

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(919) 404-2330

1729 N Arendell Ave
Zebulon, NC 27597

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The air conditioning in the truck was broken most of the time. The truck was very much in need of some maintenance. It was the worst U-Haul experience we have had.

Matthew W. 
Évaluation :
5

The Dispatch worker who re scheduled my initial pick up was TERRIBLE. She was so so rude and made me feel pretty bad about calling and trying find a more suitable location to drop off the truck. Like it was my fault for the problem and I was inconveniencing her. I've worked in a call center so I know how hard it is but the way I was treated was unacceptable.

Hunter V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda Y. 
Évaluation :
5

Great job. In and out fast. Thanks

Jack I. 
Évaluation :
5

I had great service. I would rent again from this company.

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen B. 
Évaluation :
5

Excellent service à la clientèle. Highly recommend them to anyone needing a U-Haul rental.

Linwood O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johari T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig R. 
Évaluation :
4

Convenient location and friendly customer service provided.

TERISA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATALIA L. 
Évaluation :
1

I had a 2pm pickup time but person to rent out wasn't there. L

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hubert G. 
Évaluation :
2

As of yet have still not received confirmation of turn-in. A "pop" shop but the owner was not there and mechanic that was, was not competent for receipt of rental unit. Had to disconnect with no assistance. Would not use for pick-up or drop-off again.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon L. 
Évaluation :
5

Nothing. All is well!

kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vitaliy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren L. 
Évaluation :
5

I had no complaints. The transaction was handled very professional.

brenda T. 
Évaluation :
5

There isn't anything to improve. The vehicle was clean, full of fuel, and ready to go. The person I dealt with was very cordial, and efficient. I will definitely use this location again, the next time I need to rent a truck, and will happily recommend it, if asked.

Marlon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kym M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitch B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

The gentlemen at Brannon Oil were very friendly and so helpful. Best experience renting a Uhaul.

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher S. 
Évaluation :
3

I ordered an appliance dolly that was NOT in my truck at pickup and NO ONE called to refund my money

Kimberly W. 
Évaluation :
5

This is my "go-to" location! Always friendly and very helpful!

Thomas B. 
Évaluation :
2

Our reservation was for 8am. No one was there at 8am. An employee arrived around 8:15 but he couldn't help us with the Uhaul he said we had to wait for the owner. We left and came back within the hour and the owner had arrived.

Bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larnell P. 
Évaluation :
5

Staff at Brannan's were very helpful and accommodating.

Raymond M. 
Évaluation :
3

the equipment i rented was DANGEROUS. one of the vehicle safety chains was broken. the left back tire was almost flat. the strap ratchets were rusted and barely useable. the straps were frayed. one was half way through. unsafe junk.

michael H. 
Évaluation :
5

All of the Contracting locations were absolutely wonderful. Both at my origination and destination. The problem lies with uhaul.com and with the representatives that directly work for U-Haul. They are the most insensitive, disrespectful, close-minded, and completely unhelpful employees I have ever encountered. If I had a choice of going with any other company other than U-Haul I will absolutely do that in the future.

theresa H. 
Évaluation :
5

very nice Thank You

david W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cedric M. 
Évaluation :
5

I really appreciated how they handle my transaction, everything went well. Merci

Sandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Staff was friendly and easy to deal with. Very accommodating to an unforseen issue and extended rental with no problem! Would went from them again should the need arise.

russell J. 
Évaluation :
5

everything was great !

jon T. 
Évaluation :
2

We could not get anyone to help up and when we finally did we were told that we'd have to wait until he finished working on a car before he could help up. ANOTHER TERRIBLE EXPERIENCE!!

Raymond H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverlie S. 
Évaluation :
5

No recommendations

delores R. 
Évaluation :
5

people were friendly and helpful . quick in and out

talmadge B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold N. 
Évaluation :
5

Excellent service à la clientèle. The only problem I had was the appliance dolly I ordered was not in the truck and I had to travel 20 mins to and from and spend an hour on the phone with uhaul (and they weren't friendly) but after tracking one down we were well satisfied.

Hollie C. 
Évaluation :
4

UHaul website indicated availability of a certain size trailer and it was not available. No fault of Brannon's, website failed to keep up with demand/bookings.

Robin P. 
Évaluation :
5

Clean understanding about returning truck

LATONTA B. 
Évaluation :
3

Everything horrible

Daniel J. 
Évaluation :
3

We dropped off after closing, however it was easy and straightforward.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY M. 
Évaluation :
5

Worst experience EVER!!! Had a uhaul reserved for days in the Raleigh NC area and get to NC from Tn and NO ONE had a truck. We couldn't even get a local truck to bring back. U-Haul failed miserably. Then the marketing area traffic found this location and called to confirm the truck was actually there. These guys save our ASS'!!! Language but strong emphasis on how great this location did to get us rolling. Corporate U-Haul location was absolutely no help. These guys got us taken care of and on to our client after searching for a 26' uhaul OR penske to Wilmington NC for SIX hours after our reservation location failed

JIM C. 
Évaluation :
5

Yes, the location was nice, clean and homey. Was an older gas filling station, repair tire shop. You, u-haul, blended nicely was the surroundings. They had exactly what I needed, trailer was perfect, had a better experience than anticipated. I am starting to rely on you choice of locations for my needs. Thanks

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
3

Give customers the right information and not have em thinking they can pick trailers up at 11:30 at night wasting their time when they drove 10 hours to that state

Monte S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina H. 
Évaluation :
5

We did the after hour drop off on line.

Sam R. 
Évaluation :
5

They were helpful and friendly

Cheri B. 
Évaluation :
5

Everything was Perfect.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaniska B. 
Évaluation :
3

You can't expect a shop from North Carolina to be up-to-date and modern as you would have a store in a city. But I would still rent from them.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL R. 
Évaluation :
4

Fast and helpful people even though it was raining hard and required them to get soaked to return the equipment. Location is easy to get in and out as well.

Forrest S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jean P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia R. 
Évaluation :
5

Customer service was great, Vehicle was clean inside and out. Great guys thank you

david T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARNELL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tierra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bret F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerelle P. 
Évaluation :
4

Rien

Bill M. 
Évaluation :
4

Absolutely one of the worst experiences i ever had!!! i spend an hour and a half with four different people which i had to hold for 5-10 minutes each to speak to them, i reschedule for the next day. at the CS rep suggested i presigned in early the next morning, another 20 minutes. then i spend another hour the next morning with photos that didn't upload and screens locking up... i will never rent form you again! it was so bad i think you shouldn't charge me at all. 2 1/2 hours of my time is unacceptable...

Graham B. 
Évaluation :
5

Drop off point was changed due to covid19 I believe I should have gotten a phone call to inform me of the change but they sent a email. I wasn't checking emails because I was busy unloading the truck. So I drove to the original drop off site wasted my time and had to add more fuel. But the people at the Zebulon site were understanding.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis M. 
Évaluation :
5

U-Haul agents were friendly and very helpful. I look forward to doing business there again.

Jimmie C. 
Évaluation :
4

The reservation process was a nightmare. I had to recreate my reservation after wasting an hour on line and no the phone trying to get the original reservation to work. The return wasn't much better - had to return to the location to finish the return process. Took three tries before that completed successfully. Last, looks like I was charged a 25 $cleaning fee for returning the truck dirty just like I got it (with picture proof.) Not a good customer experience.

Stephen M. 
Évaluation :
1

I had to drive my truck through a terribly muddy yard to get this equipment connected, costing me 30 $to wash it all off my truck, and this was after it taking over an hour to check out the equipment because the gentleman was sitting back there talking to his family members on the phone, then his computer didnt work, them his printer didnt work, soni didnt even get anything printed out, which could have been a huge issue if I was pulled over by police.

Craig F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
5

Always a great experience at Brannan's! Great people, they really care....

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra W. 
Évaluation :
5

Great place. They are knowledgeable and friendly. They get you in and out real quick. Je les recommande chaudement.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATSY D. 
Évaluation :
5

You can add more inventory!

lancelot M. 
Évaluation :
2

They are not open on weekends. So if you have an issue it can't be resolved in the moment. Was not given the appliance dolly which was on my order. Had to call customer service, drive 10 min out just to pick up the appliance dolly that I needed and had requested on my order. I was NOT a happy camper!

Odettia N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Non les évaluations ont été soumises pour cet établissement.

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