I paid for a dolly and did not get it.Lisa F.
Customer Reviews for Brazee Tires & Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great Servicebransford S.
Le client n'a pas laissé de commentaire.Owen J.
Le client n'a pas laissé de commentaire.Dr. K.
I had to call a Uhaul representative to try to figure out what to do with the truck and key when I arrived because the location was a salvage yard/dump--literally. I finally found the key drop box while on the phone with the Uhaul rep, who instructed me to put the key in the box. After I did, she then asked me if I had completed the online self checkin, to which I replied that I hadn't because of what I was confronted with there at the salvage yard. She then said it was too late and that I would be charged 20 $for not completing it! Disgusting drop off location and poor procedural steps caused me to not complete the online form. I should receive a 20 $refund. I never even wanted to drop off the vehicle in Pawhuska--I had asked to drop it off in Bartlesville and was told the system wouldn't allow them to let me do that! Shameful. I will choose a different company next time I need to rent a vehicle and my experience will probably deter others from renting from Uhaul. Shameful.John B.
Have picked up here before. The guy is a great help and gets us in a truck and on our way just fine.jeane M.
Le client n'a pas laissé de commentaire.WILLARD B.
Le client n'a pas laissé de commentaire.Shannon J.
Le client n'a pas laissé de commentaire.DARREN W.
Le client n'a pas laissé de commentaire.danny F.
They were very helpful and I was born friendly and compassionate when I told them about the truck being dirty because I did not want them to think that I left the truck in that kind of condition also told him what the lady did to me in Stillwater and he was very sorry IRhonda M.
Le client n'a pas laissé de commentaire.CASSANDRA D.
Le client n'a pas laissé de commentaire.Chris W.
They were closed on a Saturday.Marion C.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Keith P.
Le client n'a pas laissé de commentaire.aaron S.
The key drop box was difficult to find.Thad D.
Le client n'a pas laissé de commentaire.grand L.
Le client n'a pas laissé de commentaire.edward V.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.William R.
Make sure when people go and make a reservation 2 weeks ahead of time that they have a truck and that they don't have to drive 2 hours just to get a truckTrudy K.
business opened at 9 am however when we arrived at 915 there was no one present and the door was locked 800 number customer service told us to just unhook the vehicle and leave it. no help from uhaul on pickup or return sad!robert B.
Le client n'a pas laissé de commentaire.Kathryn G.
Le client n'a pas laissé de commentaire.Bryan J.
Did not have a good result with the online pickupPamala P.
The manager was very helpful and went above and beyond what i expected! Very good personally and professionally and made my experience with u haul a pleasure and not stressful. Merciahmed V.
The person was real nice and friendly and helpful. He had the trailer that i needed and got me hooked up quickly and on my way.RYAL W.
I returned my rental vehicle clean, they charged me 25 $for a cleaning fee, when they could not get the 25 $from my bank card, that by the way I did not authorize them to charge, they added a 30 $fee on to the 25 $bringing it to 55 $. So I would not recommend using U-Haul PERIOD because they seem to have hidden fees they pass on to the customer without their knowledge. That is an unethical business practice. I will be sure to let my friends and family to utilize a different rental company for any future moves. It is not the amount of the money it is the principle. They did not have to clean the truck, but yet they still charged me a fee. That is poor business on both U-Haul and their independent contractor they work with. Not only did Brazee lose my rental business but any future tire business.Rebecca F.
Make sure the gas level on contract is accurate. My uhaul was supposed to have half a tank, but when I got in it had less than half. Drove 75 miles and had to put 30 $of gas in it just to get it to the half that was marked on my contract.Leeanna B.
Le client n'a pas laissé de commentaire.Steve T.
Easy to find, nice people. Will use this location if needed again.....Michael C.
Le client n'a pas laissé de commentaire.Janese S.
First, we did after hour online check out.So we had no customer service directly from them.Second their location had no lights at all.So check out was difficult in complete darkness.We were grateful they had a truck because U-haul Screwed me with no trucks in Bartlesville 24 hrs before move.Cris C.
Le client n'a pas laissé de commentaire.David C.
The dolly's and the furniture pads I ordered and were charged for were not in the truck. No one was there to supply them. Also the truck was parked in standing water and difficult to get into without getting my shoes soaking wet.Christina H.
John was awesome & super helpful.tess M.
Le client n'a pas laissé de commentaire.Jason L.
Le client n'a pas laissé de commentaire.Ed A.
Very fast and friendly serviceCHRIS S.
Le client n'a pas laissé de commentaire.Susie H.
Le client n'a pas laissé de commentaire.RANDY S.
It should of been ready.Trudy K.
Le client n'a pas laissé de commentaire.Nick C.
Great folks around the country, helpful and polite.Michael R.
Le client n'a pas laissé de commentaire.Avery J.
Le client n'a pas laissé de commentaire.DANIEL B.
This is a poor excuse for a business. The owner is a slob, very unhelpful. When I asked him to check the lights on the trailer with me his comment was, "You don't need blinker lights in Oklahoma", before he grudgingly went behind the trailer. I could not read the contract he printed because his printer was old, the business was a complete nasty wreck and he didn't know what he was doing. I took the trailer because it appeared to be in good shape and I was in need of it right then and didn't have time to drive a 100 miles out of my way to find one. He charged me for insurance when I didn't ask for it but how would I know? I couldn't even read the contract!William R.
Verify the gas gage with customer. I was told bring it back with with what was was in there. I thought I did with 1/8 of tank was what I pulled out with and what I pulled in with. I was overcharged for gas. Tires where low also. We had to put air in them before we left town.MARGIE W.
Le client n'a pas laissé de commentaire.Randy S.
Le client n'a pas laissé de commentaire.william N.
The trailer was perfect for my trip. It travelled really well.amy B.
No one said you had to pay 28 $each day for the insuranceDaniel C.
Le client n'a pas laissé de commentaire.FRANCES R.
1. Truck was dirty! 2. Moving pads not in truck 3. Wrong dolly in truck 4. Truck had no AC 5. Parking break lights and buzzer constantly coming on the entire move. 6. The site was dirty and unkept. Not an example I would keep in my company!SUSAN E.
Le client n'a pas laissé de commentaire.SAMANTHA M.
Le client n'a pas laissé de commentaire.LAURI S.
Always good service from Brazee's!ANTHONY A.
Le client n'a pas laissé de commentaire.JASON S.
Nothing could have been better the staff at brazen tire were very polite and helpfulQuinton R.
Le client n'a pas laissé de commentaire.JUSTIN V.
This location was hard for us to find in the dark, after hoursDONNA A.
Le client n'a pas laissé de commentaire.Adam E.
Le client n'a pas laissé de commentaire.LESTER P.
This place is Awesome!! Friendly helpful and at work.Anthony A.
Le client n'a pas laissé de commentaire.Mark C.
all U-Hauls should have a lift gate ;-)CLARA C.