The building was old but the kid in charge was very good, very helpful and made up for the somewhat dingy location. I would rent from him again.LAWRENCE K.
Customer Reviews for Brendas Country Market
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Onalaska, WA 98570
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You COULD bother COMMUNICATING changes in policy to your representatives so they don't get embarrassed and waste anyone's time acting on obsolete information. It was extremely rude to just silently rewrite your computer program to stop taking checks, without telling your representatives until they get frustrated and ask you why it isn't working. This location's representative also excelled in handling that debacle very professionally and courteously.BENAIAH L.
The location was not my first choice as it was out of my way. Nothing wrong with the dealer. Original booking was canceled by Uhaul. Very dissapointed.Susan L.
Brenda's was great. The truck was clean AND full. The uhaul app wouldn't let me complete the return after hours. It just kept cycling me through the same three steps. That was frustrating after a very long day.Jess L.
This location was excellent. They waited past closing (15min) for our pick-up because we had to drive 90 minutes to get there after a last minute cancelation at the scheduled pick up site.Robert K.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Pamela C.
Le client n'a pas laissé de commentaire.AMY S.
Le client n'a pas laissé de commentaire.kimberley S.
Get bigger gas pedalJOHN J.
U-Haul is not a customer concentric company by any means. The private locations are more than friendly and do well to make up for the corporate customer service short comings. I would definitely not recommend U-Haul to anyone.Jeremiah J.
The computer was not working. The gentleman did everything he could to help, he could not have tried harder. It was not his fault that the system was down. The location is out of range for most people wanting to rent from uhaul. Otherwise, excellent service from the people at Brendas Country Market.Nicole R.
The truck was not clean inside and out in both cab and box .DONOVAN V.
Le client n'a pas laissé de commentaire.SCOTT M.
This location is so friendly!!! I've been in uhaul locations that could take a few lessons here!Eric H.
Le client n'a pas laissé de commentaire.GREGG ALAN H.
Awesome service Chris! Painless uhaul experience.Robert L.
Nothing! It was a great and easy experience.Steven B.
We had a great experience. Keep doing what you are doing!ALFRED MICHAEL B.
Le client n'a pas laissé de commentaire.VICTORIA B.
Great experience all aroundKRISTI W.
Le client n'a pas laissé de commentaire.NINA M.
Bill was very helpful and knowledgeable i recommended to friends alreadyJOHN L.
Le client n'a pas laissé de commentaire.LJ H.
I make sure the truck shift right door closes rightTODD O.
Le client n'a pas laissé de commentaire.GErald J.
Spit order... picking up transport was another location.. took over an hour to get on the road. They tried over charging me..we got it fixed but but communication between someone was off.Rob B.
tie down straps ratchet brackets for front tires were some what rusted .had to use rust blaster to clean before i could get them to work correctlyJeff R.
Great location! Always polite and helpful, highly recommendEric H.
Le client n'a pas laissé de commentaire.Frank K.
Le client n'a pas laissé de commentaire.Cameron M.
Le client n'a pas laissé de commentaire.Austin L.
Le client n'a pas laissé de commentaire.Tina L.
Le client n'a pas laissé de commentaire.Alda Kristin S.
Le client n'a pas laissé de commentaire.steven B.
Very helpfu, totally smooth rental. I'd rented a dolly, realized I had to haul w all four wheels off ground, you changed it to Transport unit w no problem at all.David B.
Aside from the 49 mile drive to pick up the trailer (last minute change by uhaul from a local site) the rep at this location was helpful and fast.Don M.
Le client n'a pas laissé de commentaire.bill P.
Dropped the truck off after hours. No one around.Steven P.
Le client n'a pas laissé de commentaire.John M.
Clerk was not familiar with all aspets of U-Haul rentals...and I never got the dolly I requested - and NEEDED.mique D.
It's great that they finally have a truck & cargo van available at this location!Tanya D.
App is not easy to find return truckcorinne W.
The location gray service??sonja R.
Le client n'a pas laissé de commentaire.Mike D.
The man that helped us at the Onalaska U-Haul was wonderful. He deserves an A plus for customer service!!jennifer K.
Le client n'a pas laissé de commentaire.MARCI B.
Nothing needs improvement . My experience was wonderful , strongly recommendedIan S.
Le client n'a pas laissé de commentaire.glenn E.
Great service, very helpful and courteous.FRANK D.
Le client n'a pas laissé de commentaire.Phyllis A.
I reserved a transport trailer online, received a confirmation that the trailer was available and in my name. When I went to pick up the trailer the next day, they had rented it out to a customer who didn't even have a reservation. I needed this particular size trailer and ended up having to take a smaller trailer and making two trips to get my stuff moved instead of one.Michael H.
Le client n'a pas laissé de commentaire.Stephanie S.
The woman at the U-Haul pick smelled horribly from alcohol which I suspect was from drinking the night before. That being said, I never received a confirmation call the day before pick up and after I picked up the truck and arrived at the site to start packing, there was no dolly and no protective blankets (I reserved 3 doz). Needless to say, it made our job harder and I was not happy.Kathy R.
Le client n'a pas laissé de commentaire.tricia A.
Le client n'a pas laissé de commentaire.Dave W.
This is a very good UHaul dealer! We will be back as we have other needs. They are friendly, and very helpful. Thank you so much!DAN W.
Le client n'a pas laissé de commentaire.Todd C.
Shop owner was irritated by our arrival, said Uhaul should "stop sending me this equipment because I don't have any more room". Told us we had to wait outside to unhook the trailer because "I have a [hardware] store to run and I'm the only one here." Very rude. We parked it next to another trailer and left. Will not do business with this location again.tom J.
Le client n'a pas laissé de commentaire.Cathy B.
Le client n'a pas laissé de commentaire.Susan P.
Le client n'a pas laissé de commentaire.KEN S.
NO COMMENTS ALL WAS EXCELLENTBRANDON E.
Le client n'a pas laissé de commentaire.LINDA S.
My best remark would be how helpful and friendly Bill, the man running the place, was when I picked up and dropped off the trailler. Thanks Bill!TIM L.
Keep doing, the exact same thing, good customer service, very friendly, very knowledgeable, and all around excellent service.john O.
Le client n'a pas laissé de commentaire.STUART W.
I do not believe you can do any better. unless you can stop the rain when hooking up. MerciLOREN D.
The rep was very friendly and easy to deal with.Michael M.
Tie down strap rachet defective hard to get undone.GORDON T.
All was greattammie joe N.
Le client n'a pas laissé de commentaire.Charli J.
After turning in the truck 1 day early and with 1 half a tank more gas then necessary , a break on the next rental would be in order.matthew F.
Le client n'a pas laissé de commentaire.Brent E.
Excellent service from Carrie when I needed a trailer on short notice and the area was low on supply for the trailer I was looking for.Don F.
This location was a great small town location with the friendly relaxed service.Warren Z.
The agent/rep was awesome ...great service an asset to the company he deserves a raise....Jon C.
Le client n'a pas laissé de commentaire.richard E.
No suggestions, it was a quality experience.Ed T.
Le client n'a pas laissé de commentaire.Wendy G.
Excellent service! Small location, but convenient and had the trailer I needed already there. This was a spur of the moment rental on my part.Don F.
Le client n'a pas laissé de commentaire.Dennis B.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Charles A.
Le client n'a pas laissé de commentaire.CARL C.
Customer service was excellent. Online reservation is garbage. Inventory online doesn't match actually inventory. Screwed me out of money because of this.Joshu L.
Le client n'a pas laissé de commentaire.Steve C.
He helped me on everything I was doing a great store to go toCarolyn C.
Le client n'a pas laissé de commentaire.william M.
Le client n'a pas laissé de commentaire.Maurice G.
Bill, who runs this Uhaul #10643 store is the best i have EVER encountered. I deal with uhaul about 2 times a year for one thing or another and they are GREATDawn J.
Took care of us quicklyglenn R.
Le client n'a pas laissé de commentaire.duane G.
U-Haul needs consistency on their cleaning requirements. The truck I rented was cleaner when I returned it than when I rented it. Nonetheless the gentleman in Onalaska charged me 27 $because he was going to have to â€œscrubâ€ the truck box to get it clean. I had swept out the box and used liquid cleaner in the cab. It was indeed cleaner than when I rented it. I didn't protest too much because he had listened to reason regarding the mileage issue mentioned previously. Between the mileage snafu and the cleaning charge, I didn't find this experience satisfactory, and not one I would recommend to a friend.ROD W.
Le client n'a pas laissé de commentaire.Alan G.
Outstanding Customer Service. Hooked up trailer and ensured electrical was working properly.David T.
We had to go out in back of the building and find the truck, by the number on the paper! I am disabled and it is hard to walk, it was the last truck in the end of the yard. Then the Dollie wasn't in it and we had to bring it to us, then they just left it by the truck and didn't tell us it was there! Finally after quite a while we found it waiting by the back of the truck! I had also preregistered, but it still took about a half hour waiting in side!Deborah L.
The man was friendly, efficient and knowledgeable about his job and the serviceMichelle G.
Le client n'a pas laissé de commentaire.jerry B.