Customer Reviews for Brentwood Self Storage
(Concessionnaire U-Haul dans le voisinage)

1304 évaluations

190 Sand Creek Rd   Brentwood, CA 94513

(925) 809-7387

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 9h am à 12h pm
  • Sam - dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(925) 809-7387

190 Sand Creek Rd
Brentwood, CA 94513

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 9h am à 12h pm
  • Sam - dim : 8h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDALL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIGAIL T. 
Évaluation :
5

I will get U Haul here even if I live in a different city.

Dennis A. 
Évaluation :
5

Absolutely best experience I have ever had with renting a uhaul. Every employee I encountered was professional, helpful, and knowledgeable. Thank you for making what is an awful move not so bad with my truck rental experience. I will recommend this location to everyone

DEANNA G. 
Évaluation :
5

Customer service person was great!

JUAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

The facility, equipment etc were very clean, The staff was extremely nice and helpful. I would use this site again if needed and would definitely recommend this location to friends, neighbors etc in need of moving equipment. This location is top grade I cannot think of anything needing improvement.

DEREK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADIE S. 
Évaluation :
5

Let customers know verbally/upfront about the 20 $fee when checking in if they do not take picture of dash, etc. This process should be made clear during original rental. Inform and then let customers choose vs default cost that comes with a check-in process initiated inside of an email.

Mary Beth Betsy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARUN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

The Brentwood Uhaul location has ayaff that are superior in customer service and take pride in their work. When you see the effort the staff shows getting the vehicles ready, being patient in answering customer questions on the phone and in person, you know that Uhaul is lucky to have such an engaged team. I'd highly recommend renting vehicles from this location.

Sandy H. 
Évaluation :
5

Kim and Brentwood storage did an excellent job for me.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKBARRY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Very clean, very helpful, very nice, very personable. Will definately be using this location again and recommending to others when needing a uhaul.

Miyuki N. 
Évaluation :
1

An incident happen! I only had the truck for a few hours, and drove ir for 35 miles. While l was driving the passenger side mirror broke when l drove over a speed bump and they made me pay for the mirror. Even though it was not my fault they charged 243 dollars for the mirror.

Sergio D. 
Évaluation :
5

My experience was perfect. I do t know kehstvtp suggest.

CARMELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNESTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
5

The Gentleman that helped me has excellent customer service skills. Give him a raise. Hes an asset to your company.

ANTOINETTE A. 
Évaluation :
5

Nothing at all keep up the excellent work. Merci

KAZETTA W. 
Évaluation :
5

The staff was great - I was working on a very tight timeframe and needed to make sure I got the truck on time (... or even a little early). The staff notified me immediately when the truck was returned by the person who had it ahead of me and I was able to pick the truck and complete my tasks on time. I will always try and work with these folks for my future rentals !

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMAN M. 
Évaluation :
5

Zero comment

Yulito N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE P. 
Évaluation :
5

This is the first time Ive rented from this location. Will definitely comeback to this location. The staff was very friendly, and courteous. I could've gone to the one near my house however the lady their was very rude when I rented from that location. Will drive that extra 15min to rent from these folks again.

RONEIL B. 
Évaluation :
5

The gentleman who assisted me with my Uhaul rental was very helpful and knowledgeable.

damon G. 
Évaluation :
2

When you call a customer and tell them to come in at 12 to pick up equipment, don't leave a note that you are out to lunch from 12-1:15. the truck I rented online was not available and had to rent something too big. Please communicate better with your customers.

Alexander R. 
Évaluation :
5

Everything was very good. Professional and friendly staff.

Arthur G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUNXIAO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aimee A. 
Évaluation :
5

Maybe offer a discount to customers when rentals are used in less than time allowed

JESSICA W. 
Évaluation :
4

Both of the ladies at the front desk were excellent.

GENE B. 
Évaluation :
5

MR. BARNES WAS EXCEPTIONAL, FRIENDLY, KNOWLEDGEAGLE AND I WISH I HAD TO MOVE AGAIN!! (NOT REALLY BUT HE WAS THE BEST)

LESLIE B. 
Évaluation :
1

When I fueled up the truck after using it, I watched the gauge, stopped fueling and turned on the truck and the gauge still only moved a little. After doing this several times and putting 72 $worth of gas, started the truck and the gauge jumped to full. I tried to explain to the uhaul rep what happened, their gauge was faulty, I was told uhaul doesn't reimburse for that. Screw you uhaul! I'm sure you want only half tank so this happens to people.

Curtis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo R. 
Évaluation :
5

Can't thinking a thing other than two people at the desk to speed up customer service.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARJORIE B. 
Évaluation :
5

The customer service was kind, knowing and professional.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

I was very pleased with your front desk customer service rep. He was very professional, personable, and extremely patient. Not only was the price reasonable, but the service was excellent! I now have a new location to rent trucks from.

MARIANA R. 
Évaluation :
5

Gentleman at the Front desk was great, friendly, helped me get my D/L scanned in correctly. Truck was clean, did what I had to do in 2 hours, Will certainly rent here again.

STEPHEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY L. 
Évaluation :
5

Emory was wonderful to work with and it was a very smooth move! Thank you!!!

SUSAN P. 
Évaluation :
5

Excellent experience.. Thank you very much Kim..

Jeffrey B. 
Évaluation :
5

Excellent customer service, friendly and helpful.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samir G. 
Évaluation :
5

Excellent experience from first phone call to picking up the truck! Emery was very helpful! Great customer service! Thank you Emery!

GARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARZAD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIAO D. 
Évaluation :
5

I really don't like all the fees that's included but I guess that's how you guys make money

MOSES R. 
Évaluation :
5

Prices were a little too high

RONALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIN E L. 
Évaluation :
5

All be back

Michael H. 
Évaluation :
5

Excellent customer service and wonderful experience.

Pelenaise P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUANN H. 
Évaluation :
5

Nothing. Please let the staff know that adjusting you mirrors is a class move. I have never had that offered by any uhaul outlet.

Robert N. 
Évaluation :
5

Have donates available. Lol

Rodger T. 
Évaluation :
5

Clean well-equipped service, friendly service!

Terrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Kim was so friendly and helpful. She was very clear about all the paperwork and even walked us outside to go over the inspection protocols. She helped us adjust the mirrors from the outside and all around provided excellent customer service. Thank you for all your hard work Kim!!

Lori R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASEEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
5

Very pleasant experience, It may have been the easiest rental experience to date.

Bill S. 
Évaluation :
5

Excellent service à la clientèle

Jessica E. 
Évaluation :
5

I have always used U-Haul however, I will shop around next time. 290 $to go 85 miles and a 24 hour rental hardly seems fair. Even one of the U-Haul people agreed with me and double checked my rate.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

This U-Haul establishment is by far the best. In the past, I've rented vehicles from different U-Haul locations in the San Francisco, San Mateo areas. Most of them seemed a little disorganized and slightly rude when dealing with customers. I had an awesome experience at the Brentwood location and the U-Haul agent was excellent in performing his duties. UTIMATELY leaving me feeling like a valued customer. I would and already have recommended Brentwood U-Haul to family and friends. Best Thoughts, James C. Flores

JAMES F. 
Évaluation :
5

Great experience!!!

Mary Beth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
3

Due to covid the bridges are not allowing tolls to be paid with cash so they mail you a bill. I called to asked what to do because our trip required us to cross a toll bridge. No body knew the answer and they never called me back at my request. The toll is 6 $and I don't want to be penalized for the toll fee. Please respond as I still not know what will happen.

Stephan S. 
Évaluation :
5

Excellent service! Thank you!

Nicole L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patty N. 
Évaluation :
4

Truck was dirty inside. Windshield was filthy. A wipe down inside would have been nice, especially with Covid.

Christine M. 
Évaluation :
5

Clean the Cab of Trucks after every use!!!! Thoroughly!!!! Especially the Windshield!!!! The one i had was pretty dirty! other than That, twas a Great Experiance! Especially the Staff at Rental Location! They are A-#1 Friendly & Knowledgeable, They Make the Whole Vibe, Positive n Pleasant! Just Clean Those u-haul Trucks!!!!!

William H. 
Évaluation :
5

This was an excellent spot for pickup/drop off. While the person who had the equipment before me was late in returning it, the office made sure to call me as soon as it was back and stayed open to make sure I was set. Great job!

Christopher V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louise L. 
Évaluation :
5

This is the second time we used this UHaul and both times it was a great and easy experience. Very friendly and helpful staff!!

Rebecca A. 
Évaluation :
5

Nothing!! Emery was professional, informative, courteous & sooo helpful!! I was so impressed by this location. I WILL be back!!! Thank you!!'

margaret P. 
Évaluation :
5

Tire pressure light was on but ignited by location

Luis T. 
Évaluation :
1

First off, the employees at this location are amazing! My problem is with Uhaul. No communication about my location being changed 45 minutes away one day before my move & my motorcycle trailer was cancelled with no notice or communication. I could not fit all my belongings, as I had to put my motorcycle in & it was terrible. They want to charge me for a "day use" on the Uhaul, as I returned it the same day without using. I will never use Uhaul again & will tell everyone to stay away.

JEANNE E. 
Évaluation :
5

The staff was friendly, professional and thorough in dealing with my transactions. I have been to several U-Haul facilities over the years but this one consistently deliver great customer service.

Thomas W. 
Évaluation :
5

Everyone was very helpful! Thank you

Richard H. 
Évaluation :
1

Poor choice on our part as they pulled a no show again after confirmation.....sad the helpers suck

beatrice C. 
Évaluation :
4

The online process was terrible. I never got confirmation and my location and timing changed twice which made me late. The whole reservation process needs to be changed.

christopher W. 
Non les évaluations ont été soumises pour cet établissement.

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