The gentleman who assisted me with my Uhaul rental was very helpful and knowledgeable.damon G.
Customer Reviews for Brentwood Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brentwood, CA 94513
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 12h pm
- Sam - dim : 8h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When you call a customer and tell them to come in at 12 to pick up equipment, don't leave a note that you are out to lunch from 12-1:15. the truck I rented online was not available and had to rent something too big. Please communicate better with your customers.Alexander R.
Everything was very good. Professional and friendly staff.Arthur G.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.YUNXIAO G.
Le client n'a pas laissé de commentaire.Marvin P.
Le client n'a pas laissé de commentaire.Aimee A.
Maybe offer a discount to customers when rentals are used in less than time allowedJESSICA W.
Both of the ladies at the front desk were excellent.GENE B.
MR. BARNES WAS EXCEPTIONAL, FRIENDLY, KNOWLEDGEAGLE AND I WISH I HAD TO MOVE AGAIN!! (NOT REALLY BUT HE WAS THE BEST)LESLIE B.
When I fueled up the truck after using it, I watched the gauge, stopped fueling and turned on the truck and the gauge still only moved a little. After doing this several times and putting 72 $worth of gas, started the truck and the gauge jumped to full. I tried to explain to the uhaul rep what happened, their gauge was faulty, I was told uhaul doesn't reimburse for that. Screw you uhaul! I'm sure you want only half tank so this happens to people.Curtis F.
Le client n'a pas laissé de commentaire.Gerardo R.
Can't thinking a thing other than two people at the desk to speed up customer service.ROBERT S.
Le client n'a pas laissé de commentaire.TERESA L.
Le client n'a pas laissé de commentaire.MARJORIE B.
The customer service was kind, knowing and professional.Chris C.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.Anthony R.
I was very pleased with your front desk customer service rep. He was very professional, personable, and extremely patient. Not only was the price reasonable, but the service was excellent! I now have a new location to rent trucks from.MARIANA R.
Gentleman at the Front desk was great, friendly, helped me get my D/L scanned in correctly. Truck was clean, did what I had to do in 2 hours, Will certainly rent here again.STEPHEN G.
Le client n'a pas laissé de commentaire.JERRY L.
Emory was wonderful to work with and it was a very smooth move! Thank you!!!SUSAN P.
Excellent experience.. Thank you very much Kim..Jeffrey B.
Excellent customer service, friendly and helpful.JOSE R.
Le client n'a pas laissé de commentaire.Samir G.
Excellent experience from first phone call to picking up the truck! Emery was very helpful! Great customer service! Thank you Emery!GARY L.
Le client n'a pas laissé de commentaire.FARZAD R.
Le client n'a pas laissé de commentaire.Kirk C.
Le client n'a pas laissé de commentaire.BIAO D.
I really don't like all the fees that's included but I guess that's how you guys make moneyMOSES R.
Prices were a little too highRONALD G.
Le client n'a pas laissé de commentaire.DARIN E L.
All be backMichael H.
Excellent customer service and wonderful experience.Pelenaise P.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.LUANN H.
Nothing. Please let the staff know that adjusting you mirrors is a class move. I have never had that offered by any uhaul outlet.Robert N.
Have donates available. LolRodger T.
Clean well-equipped service, friendly service!Terrence B.
Le client n'a pas laissé de commentaire.EDWARD H.
Kim was so friendly and helpful. She was very clear about all the paperwork and even walked us outside to go over the inspection protocols. She helped us adjust the mirrors from the outside and all around provided excellent customer service. Thank you for all your hard work Kim!!Lori R.
Le client n'a pas laissé de commentaire.Joshua P.
Le client n'a pas laissé de commentaire.NASEEM A.
Le client n'a pas laissé de commentaire.MARIA G.
Very pleasant experience, It may have been the easiest rental experience to date.Bill S.
Excellent service à la clientèleJessica E.
I have always used U-Haul however, I will shop around next time. 290 $to go 85 miles and a 24 hour rental hardly seems fair. Even one of the U-Haul people agreed with me and double checked my rate.Mike R.
Le client n'a pas laissé de commentaire.Carlos R.
This U-Haul establishment is by far the best. In the past, I've rented vehicles from different U-Haul locations in the San Francisco, San Mateo areas. Most of them seemed a little disorganized and slightly rude when dealing with customers. I had an awesome experience at the Brentwood location and the U-Haul agent was excellent in performing his duties. UTIMATELY leaving me feeling like a valued customer. I would and already have recommended Brentwood U-Haul to family and friends. Best Thoughts, James C. FloresJAMES F.
Great experience!!!Mary Beth R.
Le client n'a pas laissé de commentaire.Paul S.
Due to covid the bridges are not allowing tolls to be paid with cash so they mail you a bill. I called to asked what to do because our trip required us to cross a toll bridge. No body knew the answer and they never called me back at my request. The toll is 6 $and I don't want to be penalized for the toll fee. Please respond as I still not know what will happen.Stephan S.
Excellent service! Thank you!Nicole L.
Le client n'a pas laissé de commentaire.Regina D.
Le client n'a pas laissé de commentaire.Doug B.
Le client n'a pas laissé de commentaire.patty N.
Truck was dirty inside. Windshield was filthy. A wipe down inside would have been nice, especially with Covid.Christine M.
Clean the Cab of Trucks after every use!!!! Thoroughly!!!! Especially the Windshield!!!! The one i had was pretty dirty! other than That, twas a Great Experiance! Especially the Staff at Rental Location! They are A-#1 Friendly & Knowledgeable, They Make the Whole Vibe, Positive n Pleasant! Just Clean Those u-haul Trucks!!!!!William H.
This was an excellent spot for pickup/drop off. While the person who had the equipment before me was late in returning it, the office made sure to call me as soon as it was back and stayed open to make sure I was set. Great job!Christopher V.
Le client n'a pas laissé de commentaire.louise L.
This is the second time we used this UHaul and both times it was a great and easy experience. Very friendly and helpful staff!!Rebecca A.
Nothing!! Emery was professional, informative, courteous & sooo helpful!! I was so impressed by this location. I WILL be back!!! Thank you!!'margaret P.
Tire pressure light was on but ignited by locationLuis T.
First off, the employees at this location are amazing! My problem is with Uhaul. No communication about my location being changed 45 minutes away one day before my move & my motorcycle trailer was cancelled with no notice or communication. I could not fit all my belongings, as I had to put my motorcycle in & it was terrible. They want to charge me for a "day use" on the Uhaul, as I returned it the same day without using. I will never use Uhaul again & will tell everyone to stay away.JEANNE E.
The staff was friendly, professional and thorough in dealing with my transactions. I have been to several U-Haul facilities over the years but this one consistently deliver great customer service.Thomas W.
Everyone was very helpful! Thank youRichard H.
Poor choice on our part as they pulled a no show again after confirmation.....sad the helpers suckbeatrice C.
The online process was terrible. I never got confirmation and my location and timing changed twice which made me late. The whole reservation process needs to be changed.christopher W.
Le client n'a pas laissé de commentaire.Ruddie J.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Kelly S.
The cargo area had some sticky substance on the floor (soda maybe?), but other than that, a great experience.Martin W.
Uhaul Corporate owes me a refund. I am disabled and rented a truck movers and boxes. Brentwood gave me the truck but I couldn't move bevause the movers I paid You uHaiul for didn't show up. You owe me my money back. All of it. The boxes tape etc and the Movers didn't show up I wasted my money on a truck . This us my 3rd written correspondence to your Office. The Brentwood Self Storage Location and staff were the only ones that I would recommend. Not uhaul, not your movers and especially not your customer service.Juliana W.
Le client n'a pas laissé de commentaire.Maria M.
Clean the windshield, lots of bug guts when received.Albert Q.
Le client n'a pas laissé de commentaire.Susan L.
I ordered a truck for Saturday and they told me my truck was in Merced which was 100 miles away, so they moved me to Monday and my truck was in Brentwood. However, they didn't have my hand truck. Anyway once I got the truck it was ok. But when you move changing dates and realigning you moving crew is a problem.Kenneth M.
The cost for the mileage is far more than the cost of rental itself. This is awful and should be corrected. What did you pay for then if you pay for driving the car of the location. May the authorities should check into this.FERDINAND U.
Le client n'a pas laissé de commentaire.Jensen M.
Nice, friendly staff. Close location to the freeway.Shakira D.
Le client n'a pas laissé de commentaire.richard B.
My experience has been for years absolutely top-notch with Uhaul. In particular the Brentwood branch is absolutely fantastic. The young woman who checked me in was extremely professional and friendly.Gregory R.
Le client n'a pas laissé de commentaire.marrisa L.
The only improvement I can think of is have more vehicles but I'm not sure if they have room to park any more vehicles. They have superb customer service and everything is run efficiently and courteously. They are the best of the best! Thank you Kim!DEBRA P.
Le client n'a pas laissé de commentaire.shawn H.
Great people who are extremely professional and very knowledgeable. The facility is first class in appearance. Will highly recommend this business.Michael R.
Le client n'a pas laissé de commentaire.MONICA C.
Le client n'a pas laissé de commentaire.Raul R.
Le client n'a pas laissé de commentaire.Yolanda G.
Kim and the entire staff are awesome! They all have impeccable manners and friendly attitudes. They have always been professional and accommodating too! By choosing Uhaul at Brentwood Self Storage, moving got a little easier!DEBRA P.
Le client n'a pas laissé de commentaire.Flyriver E.
Very courteous, friendly and professional!WALTER Y.
Everything was great. Clean and great running rental.kelly M.
No changes! The experience went quick and smoothly. Merci.ALINA W.
Le client n'a pas laissé de commentaire.jeremy F.
The man who helped us was very professional ! This is my second time renting from them and I will again.Melissa O.
Le client n'a pas laissé de commentaire.Vic J.
Due to the computers being down this location still provided excellent customer service.Nakia D.
Le client n'a pas laissé de commentaire.Rudolph F.
The truck was too dirty. Pick up location charged me 145 $more whileas I already paid whole my payment. I talked to uhal but they didn't refund me yet. I didn't get a rational answer for extera charge.Ehsan H.