Évaluations des clients Brentwood Spirits

Nothing

Friendly staff

The online pick up process was awful. It took us 3 1/2 hours to get checked out with the truck. The website stalled multiple times and did not work we had to talk with three customer service agents to finish the checkout process we will never rent from U-Haul again.

The location was fine. The 24/7 check out process was a nightmare.

Everything was fine

After hours is always tricky, it's just dark and in the back of a bowling alley and liquor store, and having to spend almost 20 minutes doing the checkin process standing there at 10pm behind the building made me more than nervous. Also, scanning the driver's license wouldn't work on the app, I had to take a picture, and re-take the same pictures about 5 times, and fill out the same information about 5 times before it was approved. So all of this while standing in what appears to be a back-lot behind a bowling alley and liquor store late at night (10pm, then return 2am), just felt unsafe. Also, there was no open 24 hour gas station around there, so I ended up having to take the fuel charge. UDF dispensors said they were closed.

Our drop off process was after hours and completed through our mobile phone. The online process took a few minutes, but was not difficult and we received a receipt via email right away. We felt safe using this location.

Mobile pickup and drop off was amazing. Although I did have to go into the store to get the key

The car had used cigarettes On the dashboard. And then cigarette smears on the dashboard too from someone extinguishing the cigarette... how hard is it to just vacuum that out and wipe it down?

Nice having a UHAUL location in Finneytown. Had what I needed.

Everything went smoothly..

Getting set up in computer was a bit time consuming as the employee kept getting interrupted by phone calls and other customers as this is also a liquor store.

I didn't like that the location was not open on Sunday. I rented the truck Saturday and expect to return it Sunday with no problem. The Manager of the liquor store informed me that they were not open and to check in on my phone. Clearly they were open because they was selling liquor to customers but could not be bothered with checking in Uhaul customers! The worst thing is the Manager could check me in on Monday for a $20 convience fee! No way. I would not recommend this location or use it again.

Easy pickup and drop off. Very convenient. Much better than the Sharonville location.

I wasn't sure how many gallons of gas to add to bring the meter back to where it was so I filled it completely even though it was at about 2/3 full when I rented the van. But service was excellent in the store.

Excellent service. Clean truck.

Get rid of or fix the app. The process was waaaaay longer than it should have been. The man in charge of the rental was excellent!! He tried helping with the app, tried doing it on his end to make the process faster and was very apologetic.

It's perfect

This location is superb so friendly and accommodating. I went to the u haul on Colerain and he did not have any trucks for Friday to Saturday. He went out of his way to find me a truck very impressive in this day and age. Customer service out of this world. A wonderful experience. I was cleaning out my deceased mothers house so I needed a good experience thank you again

I was told I could pick up the truck at 9:am the location did not open until 10 am. Then I was told I would have to wait until 11 am. before they could help me. I return the truck next morning before the location was open. I was charged double as if I had the truck for 2 full days

We had an excellent experience, minimal wait time at rental desk, friendly staff, clean truck and everything was explained well. I would definitely rent from them again.

The staff was friendly, easy to work with.

Close to my house and the people who work there are very easy going.

Couldn't get the truck at the assigned time. Had to wait an hour after my original pick up time and to make matters worse the owner had the audacity to call me 30 minutes after I picked the truck up requesting that I return it two hours short of my allotted time because he had rented it during the time I was to use the truck! Never ever again!

We were told truck was able to be rented for 24 hours. Find out the next day truck was not listed as 24 hours after receiving emails stating they were unable to get in contact with us. We called to see why the discrepancy and the owner was rude. We are now going to have to rent another truck ( not from U-Haul). Poor service very Disappointed

Friendly and knowledgeable staff. Van in very good condition.

I called and spoke at length about my experience with a representative.

While this location is not a large dealer for UHaul, the staff is awesome and will do everything thing they can to take care of you. Sometimes there might be a wait, but I don't think it would be any longer than expected at a dedicated UHaul facility.

Scheduling the truck was very difficult-almost impossible. Brentwood Spirits said they didn't have anything available. When I called the 1-800 number for assistance finding a truck they said Brentwood had a truck available and arranged it for me. The 1-800 staff were great! Pick up and return at Brentwood were fine.

Good truck.

The people at Brentwood were very helpful, but this is not the location I requested to pick up the truck and it added several miles and time. Also, someone had changed the lock-box code on them and it took quite a while to resolve that so I could get the keys and leave. The furniture pads I picked up were very dirty and some were unusable. Again, the people were fine, helpful, but I do have concerns with U-Haul in terms of how this worked out. I selected the pick up location for a reason, and expected furniture pads to be clean and usable. The people were helpful and I do think they did a good job.

The truck cab smelled terrible and needed more miles

Very helpful in every way, I could not have asked for better service. I have rented other moving trucks in the past, this location was the best.

Horrible experience. Ordered 20 ft, someone changed to 17. Told them 10 am for pick up, they put in noon. Called back and told them to correct to 10, still showed noon. Spent over 50 mins in lot to get wrong size truck. Had 4 people waiting to load.

Nothing

There were no bungi cords or something to secure items. The turn signal lights were burned out.

Flat rate per day no miles

Make sure van carpet floor is vacuum before renting. . My only concern was thinking and praying, hoping no bedbugs were found in the carpet. I believe all is well. The van was convenient and great location. Yes I would recommend to others. Thanks Uhaul.

Don't authorize this place to provide uhaul rentals. Piss poor experience

The truck rental process was fine. However, the truck itself required maintenance (although it was generally clean inside and out).

After making the reservation at this location, and arriving there not to see the trailer, a uhaul rep quickly helped me by allowing me to return the trail back to this location, and helping with the rate. Also the return location helped me with the trailer being unhooked and returned with no questions asked. Great service.

I had to drive across town for a truck after the location I was scheduled in was closed. Then they gave me a 50 dollar credit but I have to wait over a week for that. In the mean time they kept funds in my account on hold a took a week and a half to finalize my bill. It's also more than the uhaul rep told me it would be. I will never use your company again.

Directions to enter the return facility are confusing!

every aspect of the rental was excellent - will use this location again.

They were very friendly. Check-In was very quick. Answered my questions easily. Location was very convenient will use them again and refer people to this location.

You can accurately process the transaction. I used a major credit card to reserve the truck. I then returned the truck the same day (Sunday) and paid cash. The original deposit was held for 3 days (released Wednesday) and the final charge posted after 3 days even though I paid cash. So Uhaul held over $100 of my credit line hostage then charged almost $50 even though you had already been paid in cash... now I'm waiting for a refund. Funny how merchants won't wait 3 days for me to pay but I have to wait 3 days for a refund. Very poor service...

First, I was given keys to a ten foot truck instead of the 15 ft truck I initially paid for. The truck had alread had mattres pads and the dolly out of place. Since I didn't the right truck, I was told I would get charged for the pads or the dolly but I was still charged $17 for the dolly.

The truck smelled like cigarette smoke. Luckly we did not have to drive far. The employees were very helpful and enjoyable to talk with. The location is great for us.

The van was pretty dirty itself. Gross. However, the experience overall was pretty good.

The cost if this truck was too expensive I did not have the truck long and it cost me to much money

Well when i return yr truck i put the right amount of gas in it well i got a call later that evening saying i didn't put gas in it and the person that call was very rude to the point that i didn't want to talk to him anymore. So when i checked. My card they charged. My card 14.oo that wasn't right so i will never use u haul aging and am going to share. My experience. With everyone about the experience i had