Évaluations des clients Brewster Shipping LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Brewster Shipping LLC

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John R. le

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Everything was great. I will definitely rent from here again.

gregg S. le

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Just keep on providing great service. Thanks

christopher croc C. le

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Le client n'a pas laissé de commentaire.

James W. le

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I rented a one-way from New York to Tennessee. The rate was quoted for 5 days. I asked multiple times if the rate would be adjusted if I delivered the truck sooner. I was told multiple times that the difference would be credited. I returned the truck in less than 3 days. The Tennessee location then told me that no credit was due. I was angry at having been misled. I do not fault the service locations, but I find it outrageous. The truck was available for UHaul to rent to another customer.

danielle R. le

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Le client n'a pas laissé de commentaire.

ken C. le

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Le client n'a pas laissé de commentaire.

Noreen H. le

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Le client n'a pas laissé de commentaire.

elizabeth M. le

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The location was a little tricking to find but the gentleman at FedEx excellent customer service. Easy instructions how to reserve truck and at the end

danile M. le

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Brewster Location Saved the day. I had booked a 26 foot truck with corporate and they guaranteed to have it which they didn’t. I was given the run around by several different agents. I called Brewster location, while they didn’t have the 26 foot truck they understood my situation and helped to resolve the issue. If not for them I was contacting the President of UHaul to lodge my complaint Feel free to have anyone who cares reach out to me. 914-573-9503

Linda M. le

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Le client n'a pas laissé de commentaire.

Philip G. le

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Le client n'a pas laissé de commentaire.

Eugene B. le

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Le client n'a pas laissé de commentaire.

andrew F. le

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It was close enough to home. Great service and new truck. It was a great experience. I only wish they would have told me the drop off location was closed, and that I would have to check out the rental with a phone app. I didn't do that, because I was not informed. Overall a great experience, and will use your services again when I need them. Thank you, Andrew

Daniel S. le

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Had to wait half hour, no parking, van was given to me with less than full tank

Kyle K. le

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Le client n'a pas laissé de commentaire.

Kevin D. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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The U-Haul rental was text book perfect. Neil finished up the rental agreement and is a true gentleman. He showed us the truck and off we went. Return was as easy as dropping the key in a mail box. Thank You, Ed

Michael M. le

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When a customer rents a dolly for the move let them know ahead of time that it won’t be available instead of finding out when they arrive at the shop the morning of the move that they do not have a dolly in their possession. Also, store had two dollies, but apparently they were for in store use only. Made my move much more laborious.

Alice B. le

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Le client n'a pas laissé de commentaire.

melissa D. le

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Nothing, the business was great and so was the man I dealt with.

Imelda M. le

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Le client n'a pas laissé de commentaire.

Gene M. le

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Nothing. Everything went quite smoothly.

Scott F. le

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They promised me to take some money off the gas mileage

edwin R. le

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Le client n'a pas laissé de commentaire.

Raymond B. le

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No suggestions for improvement. Was a seamless transaction for us. Neil at this location was fantastic! Thank you

robert S. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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Great service. Love this location, very friendly, concerned and efficient.

monica W. le

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Only issue was that the person in charge of opening the business was 15 minutes late, therefor it made me late for an airport pick up, other than that the equipment was excellent, no complaints.

margaret O. le

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It took over an hour to get the vehicle after doing all the paperwork online. Then the key needed to be reset and took another 20 minutes! And then to top it off there was barely a quarter of a tank of gas, so I filled it up and returned it at 3/4 of a tank and they didn’t offer a discount on mileage, nothing just said the next renter will thank me with their hands in the air. Very disappointed with the complete lack of customer service and blamed t all in the computer. Would never recommend this location.

Michael H. le

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Le client n'a pas laissé de commentaire.

stephen V. le

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I was told at the location that there wouldn’t be additional charges but we went over the miles and it cost extra. What really bothered me though was that I told the guy in Brewster 4 or 5 times that I’m going to Rosendale New York and he could not get it right and he set me to drop off on Long Island which is 4 hours in the wrong direction. So I had to, instead of moving my stuff, call customer service and have it fixed. Uhaul is a good service but that guy doesn’t know how to work a computer.

Blake U. le

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I did an after-hours drop off. There were no directions or signage about where to park the U-Haul or drop the keys. Thankfully my friend saw the top of another U-Haul truck poking out over a roof and we took an extremely steep little unmarked driveway up behind the location and parked on the roof. There wasn't an available parking space (3/4 of the lot was roped off) so we parked where we could.

james S. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.