Customer Reviews for BRI Storage
(Concessionnaire U-Haul dans le voisinage)

305 évaluations

61 Ontario Rd   Cross Lanes, WV 25313

(304) 776-2230

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(304) 776-2230

61 Ontario Rd
Cross Lanes, WV 25313

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Alan S. 
Évaluation :
4

Lower the price

Winston G. 
Évaluation :
4

This is my second time renting from this location and was very pleased again except for the fact that I did not get the dolly that I paid for. There was no dolly in the truck. And we were moving furniture And needed it.

Susan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald Keith B. 
Évaluation :
1

This service is horrible, and definitely not reasonably price. It's a hoax. After I received my bill, I was absolutely devastated I had no idea that I would be paying over 150,00 $ for just a 4 hour trip. I am definitely upset about this purchase, and if I would have known before hand how much this would be I would have never went with this company. You all trick people with your cheap prices in the windows of vehicles, while others are not knowing of the hidden fees. Also I called to speak with a representative, and he wasn't helpful at all. As a matter of fact I just had questions, and he seemed aggravated as if he didn't want to speak. His job is to speak with customers, and if that doesn't satisfy him maybe he should find elsewhere to work.

Jennifer D. 
Évaluation :
4

Didn't realize that not all uhual trucks have a ramp. Was a problem after the fact.

Gina Rena J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conner M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Ray M. 
Évaluation :
4

Dropped off the trailer. They were closed but I called the number and spoke to the owner. They said to just park it out back.

Gary C. 
Évaluation :
5

It was a great experience

Renee Lynne C. 
Évaluation :
5

Excellent service à la clientèle. Extremely clean facility. Easy access. Definitely recommended. Equipment obviously well maintained. Thank you. A+++++

Frank Lee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Sue M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jack H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra J K. 
Évaluation :
5

The staff were wonderful, and went well out of their way to accommodate a couple changes of plans and some difficulties with my credit card. I really appreciate the top-notch customer service!

CHRISTOPHER S. 
Évaluation :
5

Ray was so helpful it was unbelievable!!

Gary T. 
Évaluation :
3

When I add days to my rental, lmk you're NOT charging me NOW, but LATER when I drop if off. That was a RUDE way to find out, at the end of a 3 month working time w/ over 800 mile trip ONE WAY!!! NO RCPT from the drop off CONVENIENT store (that's where my drop off was changed to (scary). Also, I've now, a month later, rcvd an email bill for a toll. I'm trying to follow your link to pay it, but it's going nowhere. Im being forced to call to make payment, which won't give me a rcpt. When placing damage "stickers" I pointed out one he said he couldn't reach so he wouldn't put one on it, I said if the others are important then so is that one. Not happy. Some items I answered n/a bc yes or no were too much.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Elwynn M. 
Évaluation :
5

Check in after hours is less than easy for those who have little tech experience. The site is not user friendly and after several attempts I had to call the 1-800 number. In the end the site would not accept my location. I'm not sure it did not charge me extra for unfinished key drop.

Patrick Kerry F. 
Évaluation :
5

I am satisfied with my overall experience so its working great.

Leonard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Kay H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly P. 
Évaluation :
4

Took way too long to actually get the truck-- more than an hour-- and the employee took their mask off.

Thomas John Jr H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Wayne Jr M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Very nice place to go too.

christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa E. 
Évaluation :
5

Everything was great. Everyone was very nice and helpful

Timothy W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Willis N. 
Évaluation :
5

The people that manage or own this location are wonderful friendly yet professional. My experience here has been very helpful and helped at a time when cleanliness is of the utmost importance. Daniel Bustos

Daniel J B. 
Évaluation :
1

seem like she didn't know what she was doing ...and i had it resevered over the phone cause they didn't have at north charleston...never again....sorry jim

James T. 
Évaluation :
5

The couple managing the storage facility where the U-Haul was picked up were both very friendly and helpful throughout the whole process. I would definitely recommend this truck rental facility to anyone in need of moving as it was a very good experience for myself and my son. Merci.

Trey B. 
Évaluation :
5

Second rental this. I went back due to immaculately clean facility, knowledgeable and courteous staff. This location has it going on! Thank you A++++++++

Frank Lee C. 
Évaluation :
5

Excellent facility. Very clean and well maintained. Very knowledgeable and courteous staff. A plus rating.

Frank Lee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

The UHaul 24/7 and/or uhaul.com evidently don't communicate with each other. This was the 2nd time out of two attempts to use the self service and both times failed miserably. If it weren't for the kind workers helping us we'd probably still be sitting there five hours later. Get it together UHaul.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce S. 
Évaluation :
5

Excellent customer service! Jim Mace was excellent from beginning to end going above and beyond! Best customer service I have ever had at any U-Haul location! Thanks again

Nick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald David B. 
Évaluation :
5

The vehicle had some mechanical issues, although it only had 12 miles on it, so I find it hard to fault the U-Haul facility.

Russell P. 
Évaluation :
1

When we picked the truck it didn't have anything I ordered in it. We called the service center they offered no help at all. I will NEVER use Uhaul again nor will I use it will my company.

Shane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayanne M. 
Évaluation :
5

had what I needed, no problem

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E D. 
Évaluation :
4

Hard to see from the road. Had it not been for Google maps, I never would've found it.

Lora B. 
Évaluation :
5

The manger, Mr. Mace was terrific. He went out of his way to get the exact size truck that I needed even though he didn't have it on site. He even came in on his day off to deliver the truck to me since it was the only day I could pick it up. Great customer service!

Brian K. 
Évaluation :
5

Fast and friendly service. No issues.

William Vincent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph Dewayne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell Corey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Everything was great...continue giving customers an amazing above and beyond customer experience! Thank you!!

KIM G. 
Évaluation :
5

At this location there isn't much room for improvement. His credit card scanner did not work so you need to fix that.

Daphne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Ann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Excellent! Convenient! Friendly! Helpful!

Randy K. 
Évaluation :
2

Had to go to three separate locations. One to book and then to cross lanes and then to winfield . Gave us conflicting prices. Didn't get help loading trailor . Computers weren't working properly. Charged for 2 days instead of one. And then was going to get charged with extra 23 dollars for mileage when they said there wasnt any. Very irritating

Clora C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEANNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicky B. 
Évaluation :
5

Nothing! I had a very good experience!

Timothy Alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee C. 
Évaluation :
5

My Move went without a hitch. Jim Mace went above and beyond to get the truck we needed when we needed it! Thank you!!

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Friendly helpful.

steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan H. 
Évaluation :
5

the ac in the cab not barely functioning . should give an allowance upon return. uhaul the company. not the rental or return place. rather than just sorry. 4,5 hours in truck and the money paid should have it working.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
1

The gentleman at the Cross Lanes location was very rude. He accused my husband and I of scratching the uhaul up and tried to make us pay for it because we didn't have the insurance on the uhaul. He called the location where we rented the uhaul from and found out the uhaul already had the scratches on it. He should have been a professional and called the pickup location first before he started accusing us. I'll never deal with this location again!

James C. 
Évaluation :
5

Kim went over and above in this rental I made !! He even gave me a great act of generosity and gave me a ride

kimberly R. 
Évaluation :
5

Excellent service.

Margie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

No improvements needed!!! This is the third time I have used this location for my moving needs. Jim has always provided the most excellent customer service and I would recommend BRI storage/Uhaul to anyone!

Tracy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B. 
Évaluation :
5

Very friendly place and very helpful.

christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melvin K. 
Évaluation :
5

The manager at this location, Jim, was super helpful and excellent to work with.

Samuel B. 
Évaluation :
5

I thought the management was extremely helpful. It seems thy couldn't do enough to be helpful in a very professional manner.

SHIRLEY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mildred K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
5

Very friendly staff.

John C. 
Évaluation :
5

Awesome cust svc

Sandra B. 
Évaluation :
5

Jim Is fabulous. Great to work with and superb customer service and communication.

Jay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie M. 
Évaluation :
5

nothing to improve, but the renter, Jim, was kind enough to come in on a Saturday to check us in for the rental since we don't have a smartphone - really appreciate that!

Timothy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pisnu B. 
Évaluation :
5

The gentleman who is the Agent was very friendly and professional. He is a nice person and was very helpful in the renting process of equipment. Thank you very much and I appreciate this gentleman. Jim Mace is an asset to this Uhaul depot. I will rent again if needed and also will tell my friends about him and his rental depot...he made you feel like a friend not a number.

steve H. 
Non les évaluations ont été soumises pour cet établissement.

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