Customer Reviews for BRI Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BRI Storage

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WILLIAM L.
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Customer did not leave a comment.

Stephanie M.
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joyce S.
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Nick S.
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Excellent customer service! Jim Mace was excellent from beginning to end going above and beyond! Best customer service I have ever had at any U-Haul location! Thanks again

Ronald David B.
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Customer did not leave a comment.

Russell P.
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The vehicle had some mechanical issues, although it only had 12 miles on it, so I find it hard to fault the U-Haul facility.

Shane H.
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When we picked the truck it didn't have anything I ordered in it. We called the service center they offered no help at all. I will NEVER use Uhaul again nor will I use it will my company.

Gayanne M.
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Larry B.
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had what I needed, no problem

James E D.
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Lora B.
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Hard to see from the road. Had it not been for Google maps, I never would've found it.

Brian K.
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The manger, Mr. Mace was terrific. He went out of his way to get the exact size truck that I needed even though he didn't have it on site. He even came in on his day off to deliver the truck to me since it was the only day I could pick it up. Great customer service!

William Vincent R.
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Fast and friendly service. No issues.

Jay M M.
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Ralph Dewayne M.
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KAREN M.
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Mitchell Corey F.
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Michael L.
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KIM G.
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Everything was great...continue giving customers an amazing above and beyond customer experience! Thank you!!

Daphne F.
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At this location there isn't much room for improvement. His credit card scanner did not work so you need to fix that.

Nancy Ann W.
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Charles R.
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Randy K.
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Excellent! Convenient! Friendly! Helpful!

Clora C.
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Had to go to three separate locations. One to book and then to cross lanes and then to winfield . Gave us conflicting prices. Didn't get help loading trailor . Computers weren't working properly. Charged for 2 days instead of one. And then was going to get charged with extra 23 dollars for mileage when they said there wasnt any. Very irritating

DEANNA L.
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Renee C.
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Vicky B.
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Timothy Alan P.
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Nothing! I had a very good experience!

Renee C.
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William N.
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My Move went without a hitch. Jim Mace went above and beyond to get the truck we needed when we needed it! Thank you!!

William C.
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John H.
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steven H.
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Friendly helpful.

paula G.
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Joan H.
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James M.
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the ac in the cab not barely functioning . should give an allowance upon return. uhaul the company. not the rental or return place. rather than just sorry. 4.5 hours in truck and the money paid should have it working.

Michael L.
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JOHN K.
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James C.
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The gentleman at the Cross Lanes location was very rude. He accused my husband and I of scratching the uhaul up and tried to make us pay for it because we didn’t have the insurance on the uhaul. He called the location where we rented the uhaul from and found out the uhaul already had the scratches on it. He should have been a professional and called the pickup location first before he started accusing us. I’ll never deal with this location again!

kimberly R.
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Kim went over and above in this rental I made !! He even gave me a great act of generosity and gave me a ride

Margie A.
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Excellent service.

john H.
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Tracy R.
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No improvements needed!!! This is the third time I have used this location for my moving needs. Jim has always provided the most excellent customer service and I would recommend BRI storage/Uhaul to anyone!

Joe B.
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christopher G.
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Very friendly place and very helpful.

melvin K.
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Samuel B.
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The manager at this location, Jim, was super helpful and excellent to work with.

SHIRLEY V.
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I thought the management was extremely helpful. It seems thy couldn’t do enough to be helpful in a very professional manner.

mildred K.
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Jordan H.
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John C.
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Very friendly staff.

Sandra B.
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Awesome cust svc

Jay M.
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Jim Is fabulous. Great to work with and superb customer service and communication.

connie M.
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Timothy R.
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nothing to improve, but the renter, Jim, was kind enough to come in on a Saturday to check us in for the rental since we don't have a smartphone - really appreciate that!

Carol P.
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pisnu B.
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steve H.
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The gentleman who is the Agent was very friendly and professional. He is a nice person and was very helpful in the renting process of equipment. Thank you very much and I appreciate this gentleman. Jim Mace is an asset to this Uhaul depot. I will rent again if needed and also will tell my friends about him and his rental depot...he made you feel like a friend not a number.

Dennie W.
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Everything was great. Jim Mace went out of his way to meet me on Saturday at 5:00 PM to hand off the truck I rented and complete the paperwork. I really appreciated that. The move went great and I returned the truck Sunday evening. Thanks to U- Haul for providing clean and reliable equipment at a reasonable price.

mark C.
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Used the app for the first time amd was impressed! Site manager stopped by location as we were using app and check with us to see how it was working for us. Also imoressive

Mary B.
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William C.
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John L.
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Fantastic as always!

Michael P.
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The people are good to deal with & have had what I needed.

John L.
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William F.
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William N.
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My Rental experience was absolutely flawless! No issues whatsoever and service was exemplary. Thanks for great quality service !

Steven H.
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Betty A.
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This is the second time I've rented a truck from this facility in the last 2 months. Both time a great experience. Equipment was clean and well taken care of and staff I dealt with was very friendly and professional.

Spencer G.
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Kenny W.
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Clean equipment easy and pleasant paper work would recommend this location

Jerry L.
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Brian F.
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Frank R.
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Frank R.
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William R.
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The location contacted me before pick-up to confirm details which was excellent. The 6X12 ft Covered trailer that I first picked up had a brake failure (lock-up) which occurred within a few miles of leaving the facility. I called the location and the owner/manager was just super helpful in getting someone to quickly look at the trailer and then to arrange me a replacement. Though the brake failure was unfortunate, it did not appear to be something that the location could of known about and I was very impressed with the service rendered. I would definitely recommend them to anyone.

Ryan S.
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Courtney B.
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norman M.
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RICH E.
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Marjorie H.
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Carol C.
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Jeff S.
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Betty A.
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Great experience. Van was clean, in great working condition and staff was very friendly and professional. Would definitely rent from them again.

denia T.
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Jim T.
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Great customer service from Jim Mace.

PAM W.
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Not open to return equipment rental

Eugene G.
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JEFFREY H.
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Jim was great!!!!

Natalie F.
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PAUL C.
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Very helpful gentleman. Hooked everything up and made sure the lights and signals, etc. were working before we left.

Harvey H.
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LOIS H.
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Mark M.
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Jim is fantastic a true asset to the location.

James F.
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john W.
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Tracy R.
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This is the second time I have used this location for my uhaul needs. Both times Jim was exceptionally nice and very helpful.

Ramie F.
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Michael M.
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Limited selection of equipment, but manager was very helpful.

Chris B.
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great experience.

No reviews have been submitted for this location.

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