Convenient and clean. Sara who made reservation was fantastic!!!!! Next time pls get truck w hydraulic lift.
MARTHA BAKST
Customer Reviews for Brite Lumber & Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Location called to confirm my rental but l, did not inform me of the cancellation of equipment. After inspecting the vehicle, I went back inside the store and asked about the dolly and appliance dolly. The staff then said "Oh I removed those items because they're not available at this location". That would've been nice to know the day before when I confirmed my pickup. I had to drive to another location to rent a dolly & appliance dolly separately.
Daniel GardnerAn absolutely perfect experience renting a 20 ft truck at Bright Lumber. The woman that checked me in and out was courteous and very knowledgeable about the rental process. She properly explained the pricing and I was totally clear on what my cost was. The vehicle was easy to drive and allowed me to complete the move in a timely manner and got the truck back ahead of my expected time.
Al FooteBack of the truck had dirt everywhere when we got it. We swept out best we could , I got Charged extra $25 for a cleaning fee on other end. Not cool
Bryan OrtizEverything went very smooth, equipment worked really well,.
Richard ClementsNot a thing. Everyone was great 👍
Kathryn PuschelExcellent customer service!!!
Annie DeckerLady was cooperative and fed all required information
Hariprasad Bhatteverything was fine, no complaints
WILLIAM MAGINNISThey were able to accommodate me on the spot, really friendly and provided helpful suggestions for best experience using and handling the equipment.
DENIs ANDERSONYour new Online system sucks, I will never Rent a Uhaul Truck ever Again Almost $2 dollars a mile is Highway Robbery I rented a 15 ft truck 200 miles 1 day $528 dollars Rip off Go to Home Depot fast & cheap
carlos rojasGreat U-Haul and Ace Hardware store. Polite staff and simple process.
Allison CoxThe remote process to obtain the key did not go smoothly and took much longer than expected. The key was not in the lockbox and we had to wait for someone at the pick up location to give it to us. Hold time for customer service at U-Haul is too long. Also the dolly we rented was not on the truck. Otherwise all went well.
Kenneth FryTerrible service will never use uhaul again
Brian DonahueTook 30 mins to pick up the vehicle. My reservation/contract was cancelled and deleted from the system whole I had the van in my possession, which led to not being able to return it properly. I waited on hold with customer service for over an hour and was finally told my money would be refunded/I would not be charged upon returning the van, but the rep I spoke with made no note of it in the system, so nothing was done about it the next day.
Joel TourjeeFrom the time I called to confirm the trailer, through pickup of the equipment, nobody knew anything, nobody could do anything, they never dispatched the trailer to me properly, I was charged for a dolly I didn't rent, on and on. After that I got a call from your traffic office and spent another 45 minutes on the phone talking about the trailer to someone who clearly didn't understand what a trailer is.
Anthony DeVitoI picked my U-Haul truck up not knowing that it was not clean inside I had my friends help me load the U-Haul they had dirt from inside the U-Haul tracked all over my carpet I almost lost the sale of our home
Stephen McdonaldExcellent service.
MARIE FABIOLA LECORPS VILLARREALIt wasn't the location it was the TERRIBLE online check in. I could not get the online check in to work no matter what I did I finally had to go into the store Uhaul called me and had to close everything out on there end and the store employee had to check me out so what is the point of having online checking if it doesn't work. It took me over an hour to get the uhaul truck that was already paid for. I was completely disgusted. So my experience was terrible with your company. And my original pick up was for the U-Haul in Marlborough and then I was called and told the only place they had the truck I needed was in new Egypt why do you rent trucks that you don't have at certain locations but you said you do on your website.
Anthony CatalanoExcellent service!!!!!
Douglas RichmondI had no issues
Maritza KaufmannThe man who helped me at the location acted like he did not want to help me. He told me I had to do it all online and he took off elsewhere in the store so when I completed the check in online I asked him if he needed anything else and he told me no and that the key was on the counter. Before I left I asked him about the blankets that I had ordered and he threw in 3 recyclable ones and not the moving ones I ordered. I did not notice until I was gone. The truck had mud caked inside and out. It was on the steering wheel and seats and the floor board was just covered. I had to wipe it down before I could get in and finish cleaning it when I got to the location that I was going to be loading. It smelled like cigarettes on the inside so I purchased an air freshener to make it smell better. He never came out with me to check the trucks condition. When I called in to ask for a refund for the blankets I didn't get I was told that it showed I still hadn't picked up the truck. Two transfers later I finally got that taken care of. I would never send anyone to that location.
Sandra TollefsonThe personnel did not do a good job in hooking up the trailer. I lost it within 100' of the exit. Not a very good beginning to the day.
harvey pinkertonThis was just a complete horrible experience! We will think twice about EVER renting from UHaul again.
Elizabeth BatistaFriendly, courteous
Susan HornyakIt was a busy time of the month to move and rent a truck. I wish to thank the customer service manager and his team, with the wonderful service.
Jacqueline AndersonI am short of words.The manager is out of this world.The man behaved in a most professional manner.He explained the process to me as this was my first time of using Uhaul and gave me discount.
adedeji iloriYes, fast, friendly service!
donna penningtonvery helpful and ready to assist
Barbara DiblinThe uhaul customer service and scheduling was terrible!
joe meekinsThe man who helped me was EXTREMELY friendly and welcoming. Yes his shop was dirty, but he's just a drop off location.
KATHERINE CASSIDYThe uhaul size we wanted was not available and we had to drive fairly far to pick it up. We came in from out of town so it was inconvenient. The biggest problem was the uhaul had no ramp. We were not informed of that and didn't find out until we started loading large furniture..appliances which ended up not fitting..not happy at all with this past experience. I don't think this had to do with the person at the location..it was uhaul itself
Ken hodickVery friendly, helpful staff. Easy and very quick drop-off - no recommendations.
David GardnerI don't have any comments/recommendations to assist in improving the experience for the next customer. The staff at ACE Hardware in New Egypt were very helpful and the equipment was very clean and well maintained.
PAUL BLANDAThe truck required power steering fluid to be added and still lost power steering on the trip. They tried to add power steering fluid to ensure I would not have any issues and they were very friendly and helpful.
colbie niedermeierNothing. All went well.
Joseph RovelliWhy do the trucks ALWaYS have a dirty cab and windows. For over $200 a day you would think at least the windows would be clean
Tim FarinickBrite Lumbers Employees are always helpful, pleasant and honest in every single encounter with me. 5 Star plus some business in my eyes.
Leonard CooperMy original pick-up location was for Birds Auto and Towing on Fort Dix st. I made the reservation online and then showed up at the location and they said they had zero trucks at all. That should have been reflected on the online system instead of us wasting time going to a location without any trucks. The above reviews are for that location and not the New Egypt location.
Melissa GrayThe computer system is apparently a little outdated, but the people there are helpful and knowledgeable!
Jae HarrisNothing. This was the easiest, most pleasant experience I have ever had renting a U Haul product and I have moved a lot in 30 years working for the Navy.
Mark Agnelloexcellent.
josephine sekajipo