Évaluations des clients Broadway Convenience Limited

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Broadway Convenience Limited

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DONAVAN W.
Évaluation :

Slow Location changed 5 times I did not get anything remotely close to what I booked. I personally and ASI Group Ltd will never use Uhaul again. I will be telling every one I know and every company that we are contracted to how bad this experience was. I did not realize it was possible to fuck up as much as Uhaul did.

NANCY H.
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Le client n'a pas laissé de commentaire.

DAVE B.
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Le client n'a pas laissé de commentaire.

TRACY M.
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Le client n'a pas laissé de commentaire.

SCOTT H.
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After booking online , travelling from halifax to Sydney, I get to location and the trailer was not available. Then all of the sudden my reservation was cancelled . Pretty strange . Had to got to 4 different dealers to finally get a larger trailer than required. Waiting to hear back from their complaints department as to what my charge will be and if they will go good as per the website for the 50 dollars guaranteed if my rental is not available.

John Roderick M.
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Le client n'a pas laissé de commentaire.

Helen L.
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Have more employee training.

Dana J.
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Make sure the equipment is repaired properly..the back latch on the trailer was not operating properly ..therefore there was water seeping in and a lot of dust on the items that were stored inside..even though I didn’t travel on any dirt roads ... Make it easier to switch equipment with other dealers ..

Karen T.
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Le client n'a pas laissé de commentaire.

Tim M.
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Le client n'a pas laissé de commentaire.

Gary B.
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very abusive, threaten us, was going to call police on us, did not understand english very well.

Vera B.
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Le client n'a pas laissé de commentaire.

kenneth L.
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this is my second time renting at this location. they treat you great and are very helpful

Cassidy M.
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We waited an additional half hour after dropping the truck off to recieve our leftover cash refund, and the didnt recieve very friendly customer service. The back of the truck was also pretty disgusting would hurt to sweep or mom them and regularly maintain them for when they arent being used between customer.

HISHAM S.
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The truck had a mechanical and engine problems. So it is very hard to drive.

rozina O.
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Service was horible. Cost me alot more than i was told. Was insulted upon return about the truck being dirty on the outside when the roads were a mess. Truck was cleaned off of sniw when we picked it up. And i asked for the smallest truck n was told it was a 15 footer n when i got there they had a smaller. So i got ripped off plus insulted

Danielle G.
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This was the worst experience I have EVER had with U-Haul and I will not be recommending this location to anyone. Very dissatisfied customer.

tressa W.
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take pic's of everything making shore you have clear shot of gas Gage to avoid getting ripped off as i did for 10.00 dollars It cost me 30.00 dollars to go from Sydney to Glace Bay to new Waterford back to Sydney. Last fall II went Sydney,Glace Bay,Sydney,Glace bay,two trips across town and back to Sydney. 45.00 for gas.dose this sound right?

Donald P.
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it was hard to guage how much gas to put in it at the end.. It wasn't full when I got it so hard to judge

Muhammad S.
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Le client n'a pas laissé de commentaire.

kavarbir S.
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Not even close to "customer service". I won't recommend anyone about your services.

Anthony M.
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They were very rude and when I had questions they were dismissive and I was told it wasn't their problem.

Elizabeth M.
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very efficient. Thanks so much

JAMES S.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Le client n'a pas laissé de commentaire.

Xingye W.
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Le client n'a pas laissé de commentaire.

Catherine H.
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It takes way to long to rent a truck. Last year I was there for a hour or more and this time it was the same. The truck that I wanted wasn't there so we rented the bigger one that was harder on fuel.

Karim A.
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Le client n'a pas laissé de commentaire.

rose L.
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Le client n'a pas laissé de commentaire.

Anne M.
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Le client n'a pas laissé de commentaire.

Amanda O.
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The store owner was beyond rude and lied to me. He told me I was being charged for extra km but when I read the bill it started an extra day. He wouldnt explain his self and just started speaking louder and louder at me. He was extremely disrespectful towards me. As other customers where in the store he would stop our conversation to tell at others. I would never EVER deal with this drop ott location again. this place should be shut down.

Cory D.
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Le client n'a pas laissé de commentaire.

marlow M.
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Obviously our van was brand new as it had minimal kilometers on it. We weren't able to rent a car for our family reunion, but the van rental turned out even better. We were able to transport chairs, tables and food between venues. We plan to book again in 2023 for the next reunion. The air conditioning worked great in the hot hot weather, and sitting up so high was wonderful for enjoying the views.

Mahfoudh T.
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The truck is very old and noisy(maybe muffler problems?) but clean. People at the location are very friendly and worked quick and punctual.

Vera B.
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Le client n'a pas laissé de commentaire.

Robert B.
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Charged us for extra day that we did not use. Sent us to a location 45 mins away that didnt even have the truck in the first place. Then charged us an estimation of gas. But we drove 45 mins out of our way both ways for no reason. Spitting mad is an understatement.

DONALD R.
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Le client n'a pas laissé de commentaire.

Rebecca D.
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Le client n'a pas laissé de commentaire.

anne L.
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Le client n'a pas laissé de commentaire.

Matthew F.
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Le client n'a pas laissé de commentaire.

Heidi H.
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My uhaul employee was extraordinary and went above and beyond to make sure everything was right for us and we were happy. Very very happy with the service!

Florence F.
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Le client n'a pas laissé de commentaire.

BARBAR M.
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Le client n'a pas laissé de commentaire.

Laurie M.
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Le client n'a pas laissé de commentaire.

Emmanuel I.
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Try not to charge customers twice.

Troy G.
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Not much I can complain about, pick up and dropped off hassle free

kenneth L.
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Excellent experience. from mohammed at pick up to jamie at return. friendly and courteous. would easily and happily recommend this service and this location

DONNA C.
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Nothing

PATRICIA M.
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I booked a truck and I was told someone else booked it online so it canceled out my truck. So I had to rent a van which took me more trips and only got discounted 15.00 for the inconvience on there part. Very upset. Will not recommend this service .

Kyle H.
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Jamie was great!

Caitlyn J.
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Maintain your vehicle. Not safe to drive at all . Stinky , the truck ran very poorly . Would not recommend your company to anyone ever .

gary F.
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Truck cab dirty, spilt drink not cleaned up. Devastated lots of our belongings damaged due to leak.

Elizibeth B.
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Le client n'a pas laissé de commentaire.

CATHY M.
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I had originally booked (weeks in advance) a 15 ft moving truck to be picked up at King of Cars auto sales in Sydney, at 9:00am, oct 16th. I arrived at 8:50 am and was told the 'guy who takes care of that called off sick, try back at 11'.. I had people hired to help me move and was very upset by his lack of concern or assistance. I had no choice but to call another dealer. In a panic I called Broadway Convenience. The gentleman, I believe his name was Jamie, was very helpful, he told me to come right over and he would hold the truck until I got there. He was fast and efficient. The truck I got was had not been swept out by previous user and he apologized. He had me on my way quickly. I would definitely recommend Broadway convenience for Uhaul needs; I would definitely NOT recommend King of Cars Auto Sales.

stuart M.
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i appreciated the great service - quick paperwork and on the road quickly- thank you

Sharon M.
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Le client n'a pas laissé de commentaire.

Karen F.
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My experience with u-haul was excellent. I want to particularly mention Jamie who was extremely helpful, courteous and a joy to do business with. He explained the contract and expectations and I understood my responsibilities related to the contract. Jamie was able to juggle answering the phone, serving store customers as well as look after my business....all at the same time. I trust you will commend him for the way he handles his job. You are fortunate to have him in your employ.

MORGAN D.
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My experience was quick easy and painless.

sagy G.
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Le client n'a pas laissé de commentaire.

Margaret M.
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Only reason I wouldn't recommend the location is the inconvenience. Would be nice to have other more central location, open late

IRENE J.
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The attending represented was given the run around by the uhaul contacts he spoke with. Tried his best to get my my refund as he saw it was not my fault that the trailer return was late due to "no uhaul storage" and I had to find an independent storage company.

Ann L.
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Le client n'a pas laissé de commentaire.

Catherine H.
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Le client n'a pas laissé de commentaire.

Dougald L.
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Staff where very accommodating and professionall

Joseph L.
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The guys were great, they went through the contract like any other rental place. You might want to have your own strap, tie downs and or bungie cords also some old blankets. I rented the 20' box truck, i paid $100.00 for the day and got 25.00 back when I returned the truck. Great service and i would recommand thus company to anyone. I will call on this company again. Thanks.

FRED M.
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Le client n'a pas laissé de commentaire.

Samantha J.
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Le client n'a pas laissé de commentaire.

Vivian R.
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The young man did not seem to have enough knowledge of how to fill out the forms in an orderly fashion. He was pleasant but there seemed to be a bit of a language barrier. The previous customer was late returning the keys and we were held up nearly an hour and half between this and filling out the forms. Also the fact that the hours of operation only started at 9:30 AM meant we were further delayed .

Archibald W.
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Le client n'a pas laissé de commentaire.

Jenn G.
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Excellent customer service

kathleen M.
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Le client n'a pas laissé de commentaire.

lindsey M.
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Started off a little rocky our uhaul wasn't returned at the appropriate time but the clerk at the conscience store in Whitney pier Nova Scotia was a gem he was very apologetic as well as the costumer service rep from uhaul who gave us a discount for the inconvenience !

Kyle L.
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Use Canadian citizens not foreigners who can't even speak English well enough to understand. It took almost two hours and three different reservations of different vehicles before I got the one I needed, poor service, didn't give me my rebate back, vehicle was on empty when I received it then they expected me to fill 1/4 of the tank at my expense after putting in what I needed for my required miles even after I left it two notches above what I received it at. Over all will not be using that store ever again for Uhaul purposes or even as a convince store. Really disappointed with the service I received, and they are representing Uhaul as an associate of the company which makes me question using Uhaul again due to the service I received. Over all rating 1.5 out of 100

JAMIE A.
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Le client n'a pas laissé de commentaire.

Eric T.
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Le client n'a pas laissé de commentaire.

Anne M.
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The young man who waited on us was wonderful!

Joanne E.
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Le client n'a pas laissé de commentaire.

Karen F.
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The rental was supposed to be for a 10' truck and we were forced to take a 26' truck. We were granted extra kms for our trouble but the clerk at this location tried to tell us we had fewer kms than we were told the previous day on the phone. He was not helpful at all. When the truck inspection took place he very reluctantly marked the previous damage to the truck. We were not impressed with this location at all.

kim K.
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There are several U-Haul dealerships in the Sydney area and I called in advance to book one but I don't understand why I have to go all the way out to the Pier for one....doesn't make sense to me.

Ahmad A.
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Le client n'a pas laissé de commentaire.

Joanne E.
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I think we're u book your truck is were it should be able to pick it up

Scott H.
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Asked me questions I had already answered online during the reservation.

Mohammad H.
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Le client n'a pas laissé de commentaire.

DON G.
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PERSON WORKING DIDNT KNOW WHAT HE WAS DOING AND SPOKE VERY POOR ENGLISH.WAITED 1 HR TRYING TO DEAL WITH THE RETURN AND TH EN Brandon Mitchell Area Field Manager 843004 DIDNT CALL ME AS REGUEST JUST E-MAILED ME A 25 COUPON OF ANOTHER RENTAL VERY UNSATISFIED POOR MANAGMENT CHOICE TO HANDLE THIS SITUATION.

Megan F.
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Le client n'a pas laissé de commentaire.

William Blair G.
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Le client n'a pas laissé de commentaire.

angela K.
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nice guy at the register, bit of an odd place, far from downtown. need more 24h key drops in Sydney.

holly K.
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There was no drop box for the keys, first of all. I was also told by the woman on the phone that I would only have to enter my card information once and that it could be used for payment. It was swiped 4 times which made me leary of the establishment. I was told on the phone by the woman who took my reservation that because my original truck and location was not available I was going to get a different truck and a discounted milage price of 0.49 cents per mile. I was charged 0.56 at the store. I did not feel comfortable at this establishment and will probably never go back to this location.

Allan R.
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Le client n'a pas laissé de commentaire.

Rodney D.
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Everything was fine!

Louann S.
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There was no ramp with the truck and that is one of the reasons I wanted a U Haul, I didn't notice this until I got to my location. I will be renting again this month and will make sure there's a ramp because I will be moving appliances. If I'm unable to get a ramp then I will just use a friends truck.

Conrad P.
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Le client n'a pas laissé de commentaire.

FELTMATE M.
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Service was friendly and efficient. If needed, I would use the same vendor, again.

MICHAELA R.
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The rental location was inconvienient and the staff were very rude and unwelcoming. Would not reccomend.

Marry M.
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I'm not sure that anything more is required the staff was friendly and eager to assist me it was an excellent experience and I would recommend this store without any hesitation The y were excellent

MIKE M.
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service was great

TOMMY B.
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The drop off was fine despite the issue with the correct gas level not recorded in the system. This location has very limited space for dropping off such a large truck but the employee was very courteous and helpful.

Sharon W.
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Nothing at this time - were satisfied with the vehicle and the service we received.

Shawn Y.
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Le client n'a pas laissé de commentaire.

TERRY T.
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Was orignally supposed to pick up in different town.Had to pay $60 taxi to get to new location

Non reviews have been submitted for this location.

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