Customer Reviews for Broadway DX
(U-Haul Neighborhood Dealer)

2 255 évaluations

100 NE 12th St   Moore, OK 73160
(Block E of I-35)

(405) 793-1923

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(405) 793-1923

100 NE 12th St
Moore, OK 73160
(Block E of I-35)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Killensworth 
Évaluation :
5

I rented this to pull a car that was not running and thought I could jack car up n lower onto Dolley. But was not able to. So turned around n drove back 1,5 miles back to station and returned item aprox 50 min later. Was not offered any type of reimbursement or discount. So I guess I should have keep it the 24 hours then returned dolley. DISAPPOINTED

GARY JONES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward Mlynarczyk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY RODDY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy jones 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY SNELGROOES 
Évaluation :
5

Friendly & knowledgeable service. Would recommend this location to anyone wanting to rent moving equipment. Thanks Charles Tedder

Charles Tedder 
Évaluation :
5

Very easy reservations, pick up and drop off! Would highly recommend.

Matthew Woodland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venus Atwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Starke 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Benson Ma Malone 
Évaluation :
1

I arranged for my vehicle to be picked up in Norman. When I arrived, I was advised. They didn't have the vehicle. I had to drive to this location upon arrival. The gentlemen there were short and imperfessional. Seemed like they're reading off a script. Had the truck backed into a small space next to their building Which made it almost impossible to walk around and look at before I left which I wish I could have, because I would have noticed that the trailer was packed full of mud, causing it to be unstable and unsafe to pull that the ramps that you drive the car up on the toe with were damaged from prior use, and I would require heavy duty tools later. Down the road to fix it just to use it. After these 3 things without even getting to use the truck happening. I was already mad then when I get to Colorado to drop it off. They charged me another day's fyeah. After not disclosing that I would have to be dropping a vehicle off on the 5th day at the same exact time. I picked it up not the end of day which is on paperwork. Nobody cares at this place nobody tries and everybody Lies. I Don't care if it cost me double I will never ever use this again.

Kacey Murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerrie Wetselline 
Évaluation :
2

Left chain hooked up and told me I was good to go. If your going help then do a good job not 50 %.

RYAN ABERLE 
Évaluation :
4

The trailer was dirty. The floor creaked with every step. Anytime you braked more than lightly, the braking system on the trailer would slam on and off making it hard to keep under control. Had a taillight out as well. Worst trailer rental experience I have ever had.

Kelly Cottrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Curry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin Smith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea Borth 
Évaluation :
3

Truck had high mileage and felt very wobbly and I had reserved unlimited but was only given 30 miles.

Darmaine Davis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kristina craghead 
Évaluation :
4

No avaliable 15ft trucks to go out of town. The ones that were available were for intown use only.

Robert Norman 
Évaluation :
5

They did great

Larry Ninman 
Évaluation :
4

Took 2 minutes to drop off a trailer

joel lenz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert HETRICK 
Évaluation :
5

Nothing at all. Customer service was exceptional and everyone was very professional. Would highly recommend this business for anyone moving and needing this type equipment. Thank you to all involved with my rentals. Well done guys!

Francisco Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry Billingsley 
Évaluation :
5

My experience was fast, easy, and I can't think of anything Rodney and his staff could have done or could do improve it. 5 star experience all the way.

Gary Staats 
Évaluation :
3

Not open...was confusing at first. I found the Dropbox with instructions finally. Very crowded and limited places to leave the equipment.

Darryl Hatcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenard Liebe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Blankenship 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Latham 
Évaluation :
3

I did not realize that they auto populate a furniture dolly and pads. I told the guy in the store that the only thing I needed us the utility dolly and nothing else. But when I went to load the truck the other dolly and pads were still in there and I was charged an extra $17 for something I did not need and stated that I did not need.

Erin Daniel 
Évaluation :
3

I had no idea I had to specify that I would be dropping off at another location and you charged me 400 plus dollars... why would you not ask the person. Not everyone rents Uhauls and knows the ins and outs. I did it as a favor for my nephew who needed to move from one town to another across the state. Even online didn't ask me.

Ashley Schemet 
Évaluation :
5

We just dropped off the key in key drop after hours. It was easy and convenient.

Deborah Holt 
Évaluation :
5

Truck was dirty on the exterior, exterior mirrors were dirty. I didn't care but someone else might.

Bobby Akin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Curtis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Woodring 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leshia Ward 
Évaluation :
5

Great Customer Service!!!!!! Outstanding service, friendly and very helpful.

Michael Leach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Bohannan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Decker 
Évaluation :
3

Lot is very small

Tammy Taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip Martinez 
Évaluation :
5

So helpful. I needed supplies they were great to help me with that. Great service

JEFFREY JAMES 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tobey Weder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Faith Givens 
Évaluation :
5

Appreciated the after hours drop off.

Jeanine Hussian 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittani Miller 
Évaluation :
5

Have used u-haul for many years. Great service and excellent equipment

BOBBY Chapman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Montgomery 
Évaluation :
5

Customer advocate needs improvement of informed customer service with the extra fees that was apply , such as the deposit added to the fee that was not mentioned online reservation That was my main concern

Brigette Epley 
Évaluation :
5

Still waiting on my deposit

Mary Moberly 
Évaluation :
5

improve the check in process; there is really no need to take 10 photos of the truck upon return. That's what the inspection process should include on the outgoing rental and for the incoming rental location, not the rentee.

Charles Neely 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY YOUELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE ALLEN 
Évaluation :
5

Rodney and John were very kind, caring and professional. They made the pickup and drop off process seamless. Thank you so much for making the experience stress free. I will recommend this location to all my friends in need of a moving truck.

Mishae Hall 
Évaluation :
1

The equipment had a ver bad tire and it blew up on the highway! The dealer should have had a good visual inspection done prior to rent it out! It could have caused serious damage to people, because of this I was stranded for 6 hours on the turnpike waiting for roadside assistance to exchange the wheel.

MOHAN Makkuni 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Cabrera 
Évaluation :
4

Easier come and go parking

Joseph Rodriguez 
Évaluation :
5

The pickup and drop off could not have been any better. They were very professional and polite and knowledgeable. The young men working there seemed like they really enjoyed their jobs. That's always great to see. Thanks again.

DONALD VANDIVER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Rawls 
Évaluation :
5

Great service at this location, and on the phone to U haul. Per usual, the extra fees like the environmental fee of $2, and the over generous $5+ per gallon if you're under on fuel (I don't really agree with the 5 gallon assessment, see now you've overestimated the amount AND you gouge on the price), but like I said that's par for the course for uhaul and should be expected. But this location is great and in general the service from u haul is great, but it's always more than you think.

Jesse Matlock 
Évaluation :
5

I've used this location before. Staff is friendly and helpful

Chris Terwilligar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Buller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean Cook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy John 
Évaluation :
3

Steering wheel was 90 degrees out of true, but everything worked.

Patrick Nickolls 
Évaluation :
5

Not a thing! Broadway DX is the best!!

David Pagels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Melancon 
Évaluation :
2

Surprised rate

Karen Kane 
Évaluation :
5

Nothing. Was great. Thanks

DONALD MITCHELL 
Évaluation :
2

There was no one there at 2:00 pm on a Saturday? Felt like I did all the work to return the truck - kept getting texts to do more and more things...then links were inactive

ross wiedenkeller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie MOLOTSKY 
Évaluation :
5

everything was awesome, friendly group of workers. Ron and James? were very helpful. There was a 3rd guy there but didnt get his name. He got my trailer hooked up for me.

ROBERT SANDERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEE TISON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott DeSanti 
Évaluation :
5

They made sure the tow dolly was put out of commission till fixed

Patsy haagensen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cole DeQuasie 
Évaluation :
4

-

derrick jackson 
Évaluation :
3

The truck looked like it had never been cleaned, there was tobacco dip in the drink holders, spilled soda on the door. The headlights were so dim it was potentially dangerous to drive at night.

Cody Commander 
Évaluation :
1

Do not use this location as an authorized dealer.

Christopher Young 
Évaluation :
5

Returned equipment after hours. Check-in process went smoothly.

Derek Duncan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey Fowler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cesario elizaldi 
Évaluation :
1

fuel charge scam

Neil Amaral 
Évaluation :
3

Got charged a few dollars for gas

Mike Coil 
Évaluation :
4

Extremely busy location. System was down so I couldn't get a receipt.

Trevor Dallasorr 
Évaluation :
5

Everything went smoothly Great experience from start to finish

Cynthia Hamilton 
Évaluation :
3

When we showed up to drop off our trailer, the entire building's lot was full. One entrance was completely obstructed. Barely room to back in the trailer if we blocked traffic while doing it, which we did. Building was also closed, so we couldn't go in and bring up the problem. Kinda miserable. Pickup was easy, and other than having to turn around to go take photos of the trailer, was pretty easy. Might consider having the photo step earlier so it's harder to miss before you leave.

Ryan Jones 
Évaluation :
5

Personnel is very helpful and pleasant. Easy to return the uhaul!

Skylar Chilek 
Évaluation :
5

No improvements. Place is ran so efficiently! The process of checking in and out was kwik.

Koi Kaniatobe 
Évaluation :
5

I have rented from this location three different times and have been extremely pleased with the customer service. Well done!

Leslie Schmitt 
Évaluation :
4

Why was I charged $39,95 twice?

Steven Riddle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey Fowler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody Schrader 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Monroe 
Évaluation :
5

Very easy and convenient!

Eric Webber 
Évaluation :
5

Everything was great.

Dayna Robinson 
Évaluation :
3

They were helpful and unhooked our trailer and answered questions.

Kenadee O'Brien 
Non les évaluations ont été soumises pour cet établissement.

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