Very helpful and friendly.BARB P.
Customer Reviews for Brock Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brock S.
C J was the best! It's so nice to have customer service like this!!! Thanks Jerryjerry S.
The trailer should have a crank because it's way to heavy to lift especially for one person and someone 71 years old like myself. I believe the pick up facility should actually do the hook up not the person renting . It's critical it's attached correctly. At both ends pick up and drop off I had to ask for help and they seemed a little busy. On the Myrtle beach side there was only a female worker who had to help me lift the trailer off . In previous rentals in NY the facility always always loaded the trailer onto the vehicle not the user You need to look at this or you are at risk of lawsuits for InjuriesSteven L.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Heidi W.
Le client n'a pas laissé de commentaire.Mark B.
Van was completely on empty. Not even enough gas to make it to a station down the road. Luckily there is a gas station next door or I might have run out. The Office manager acted like this is normal and just told me to go get gas. The lady who checked me back in seemed to think it was inconvenient and was apologetic.Kristy K.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Brian S.
Very helpful and already asking what went right orcwrong with my trip. They even apologized to me for the interior of the truck. It wasn't even their locations fault!Chad K.
Very accommodating prompt and courteous service, very convenient to my final destination.Mark B.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Janette J.
I would have given all yeses but there is a BIG mouse/rat problem. Having food vendors/suppliers storing food, will draw them to the facility. This was not the case the first 10 months I was a customer. I hope you can correct the situation.Pamela S. | Expérience générale
Pick up was easy but we had issues with the truck. The truck had 2 bold tires on the rear causing a blowout on the highway. Was marked a safety check was done but clearly not because the tire blew and the other one was bold. The road ride assistance was good and the tech replaced both tires not just the blown one.Ashley S.
Le client n'a pas laissé de commentaire.Alexander T.
Very polite and informative Great vehicle literally brand new pick up was so niceSteven P.
Le client n'a pas laissé de commentaire.Julian L.
The young man who checked us in was extremely helpful and went above and beyond to help us.james N.
Le client n'a pas laissé de commentaire.Judy W.
Uhaul is so professional and the agents are so helpful and knowledgeable.Marguerite B.
Had message telling me to change engine oil soon. Didn't know if I should have notified someone while still using vehicle.Edward D.
Le client n'a pas laissé de commentaire.David B.
It's stupid that the trucks aren't full of gas when you get them and returned full. That adds work to me as a driver.Hope S.
Excellent service à la clientèle.JERRY C. | Expérience générale
Very professional and knowledgeable team! They were timely and I enjoyed my experience!Jordan W.
Le client n'a pas laissé de commentaire.John G.
I recommend u Gil to any one because there very friendly And very professional. The place it's very clean and the must fast love it !!!!!! I recommend this place 100 %Wanda B.
Le client n'a pas laissé de commentaire.david W.
Easy one way trailer rental experience went perfectly on both ends.Eric P.
Le client n'a pas laissé de commentaire.TERRY D.
Facility and employees were great. Truck seems to have been abused. It needs a hug and therapy after what it has seen in its life. Please show the truck some love.Nicholas P.
Both locations were very helpful and friendly.Kathleem K.
Le client n'a pas laissé de commentaire.Mark F.
Love this location the gentleman on site was wonderful i dont recall his name. He was training someone and was very patient and detailed. Will definitely rent from this location againRavin S.
Le client n'a pas laissé de commentaire.Sandra W.
Easy drop off and service is Great!Todd H.
Le client n'a pas laissé de commentaire.Christopher L.
CJ was incredibly helpful and would highly recommend this uhaul rental location to anyone.Megan G.
Gentlemen met me on the parking lot and was very friendly and knowledgeable.TERRY D.
Just keep things looking good and available.Joseph F.
Le client n'a pas laissé de commentaire.DONALD G.
Le client n'a pas laissé de commentaire.Edras A.
Le client n'a pas laissé de commentaire.Frieda S.
Nothing! It Perfect Staff is super friendly!!!!John T.
Le client n'a pas laissé de commentaire.kimberly L.
Brian was great will definitely be renting through him againJared B.
Le client n'a pas laissé de commentaire.Deborah P.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Paul H.
Explain the electronic return system upon initial rental termsAl C.
Congratulations do the same thingJames G.
Le client n'a pas laissé de commentaire.Megan M.
Le client n'a pas laissé de commentaire.James B.
The vehicle stunk from someone smoking, when complained was told the vehicle had been stolen and smoked in. The person in charge of this location should have known you can have the vehicle treated to remove the smell. I was in a bind and needed the vehicle otherwise I would have canceled the reservation. Will not use or recommend this location to anyone because it's apparent they don't care.NELLA U.
Le client n'a pas laissé de commentaire.Scott B.
Reserved uhaul for 730am prior to office being open called a few days before to ask how to get the etc..the gentlemen on the phone kept getting distracted. Had to repeat myself several times and he even stated "sorry I was doing something else" he was 0 help in answering my questions. Ordered furniture blankets. Picked at 730 as scheduled. Blankets were not in cab or bed of uhaul, had to wait til they opened at 9 and drive back and get the blankets for movers to use which slowed down the whole process. When I was on my way back to the store I called the store to make them aware. Same guy answered the phone said "oh yeah I forgot but you can come back" I think I shouldn't if had to pay for them at that point or at least apology. In the back found 2 roaches not palmetto roaches but roaches found in a house so had to clean and sanitize prior to loading up. Last time I rented with this facility there was a pad lock on the back of the uhaul to prevent from bouncing open but not present this time. Lastly when bringing this very large uhaul back for drop off at 730pm. No where to park. There was a partial spot available eith uhaul equipment in the way. They knew I was bringing a 26ft uhaul back at least make room for it to be parked. I have used this facility several but I won't again. To much hassle with multiple other options in the area.Jaclyn S.
After a horrible overall experience the young man was empathetic and kind. He said he would look into taking care of the blanket charge as he was how I discovered the young lady in Columbia did not remove it after she heard me say I didn't order them and I would not be collecting them.Jacquie C.
I don't have any suggestions at this time. Everything went smoothly.Frederick Y.
Le client n'a pas laissé de commentaire.Cara L.
Le client n'a pas laissé de commentaire.kevin W.
I was very upset I have reserved 15-ft truck they instead gave me a 20 foot truck and said oh they upgraded me to me that's not an upgrade have the single woman driving the vehicle and five extra feet was a big difference also with the price of gas it made me go through more gas because of the bigger truck and I was driving it from South Carolina to Massachusetts I had screenshot of my reservation and they said oh it didn't matter they didn't have a 15-ft truck so I will never use u haul againBrenda R.
Robin was great getting me this trailer and getting me out quickly.Albert G.
This was one of the best places I have ever rented a UHaul from. The staff was awesome. MerciDavid W.
Le client n'a pas laissé de commentaire.Ulysses C.
Le client n'a pas laissé de commentaire.Raymond R.
Quick servicedavid H.
Trailer rental was smooth and was a very resonable cost.Arthur K.
The ad for how much it costs Is a little misleading cause when it comes time to pay, you pay extra for items like gas also mileage and other stuff. If you understand this before renting than you won't be mislead. Overall I give them a good score for customer service and everything went well whenever I use them.Johnathan H.
Le client n'a pas laissé de commentaire.Andrew B.
Excellent service. Staff was very friendly and quick! we usually went to a different place for UHaul but will switch to this location any time we need something.Michael C.
Le client n'a pas laissé de commentaire.Matt B.
Le client n'a pas laissé de commentaire.BRETT H.
Le client n'a pas laissé de commentaire.Leonard M.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.Martha C.
The person who took care of me was awesome both at check in and checkoutJames I.
Nothing.Everything went smoothly.Glen R.
The employees at Brock Storage are very professional and are great ambassadors for U-Haul.Janet S.
Le client n'a pas laissé de commentaire.Michael B.
I could not return after hours and waited on the phone for an hour to talk to someone who could check it in for me. Fix that. Everything else was great.Alison D.
Very helpfulMichael K.
The guys were very friendly and professional. Would definitely use them again and recommend them. Great experience!WENDI T.
Le client n'a pas laissé de commentaire.Shirley L.
Le client n'a pas laissé de commentaire.ROGER P.
Fast service, easy to get in and out.Rod R.
Absolutely nothing needs to be improved. It was perfect!Fang Ju L.
Le client n'a pas laissé de commentaire.Rick D.
Le client n'a pas laissé de commentaire.Ray M.
Le client n'a pas laissé de commentaire.Mark A.
Cj went above and beyond for me to make sure I was well cared for. I would be over the moon to have an employee like him looking over my business. 10 stars out of 5 for maintaining a clean and safe environment and wonderful service. Thank you CJ.John W.
Le client n'a pas laissé de commentaire.Carciya W.
Very clean and the mobile check in was great!Tammy C.
Great customer service....KEvin F.
EXCELLENT CUSTOMER SERVICE, JUST SUPERB! COMPLETE HELP AND UNDERSTANDING OF A DISABLED PERSON TRYING TO MOVE-VERY IMPRESSED BY THE AMAZING CUSTOMER SERVICE! Very gratefulLynn H.
Le client n'a pas laissé de commentaire.MYNETTA M.
Very professionalTAMMY P.
Le client n'a pas laissé de commentaire.QUIRICO N.
CJ and Robin are very knowledgeable and professional! I highly recommend this facility and it's location. Easy access and close by to fuel, hotel and restaurant. Brent & Jo-AnnTOMMY N. | Expérience générale
this place was absolutely amazing. they were easy to start and end a unit with. i felt very secure visiting the facility and leaving my items there. the staff is super friendly and helpful.Jenna C. | Expérience générale
Extremely nice and helpful staff. Always accessible when I was in need of access to my things. Clean, well maintained facility. Would recommend and rent from them again.Christopher P. | Expérience générale
The staff was amazing !! Our belongings were stored in a climate controlled storage space for 4 months and we did not have a single issue. I would highly recommend Brocks !!Ellen P. | Expérience générale
Best storage place I have been too. CJ was awesome.Darren B. | Expérience générale
I would and have recommended this facility. My unit was an inside unit the automatic lighting worked perfectly and the floor and isles were always extremely clean and clear. On my move in and out the staff was available and friendly..ARTHUR D. | Expérience générale
Brock Self Storage was the best storage site I have ever used.Ronald C. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis A. | Expérience générale
Didn't mind using Brock Storage, helped us college students out over the summer. But when we came back in August we found some animal poop and we were not pleased it's this, especially since we didn't have any food or anything to draw animals to our storage. Also did not appreciate the price change 2 months into our time in the unit resulting in us pay more than we expected. Otherwise good and Jennifer was wonderful and very helpfulHaley C. | Expérience générale
We used Brock Storage for several months as we were waiting to find a home. The staff was so helpful and friendly. The facility is very clean and easily accessible. It is also very secure. I would recommend Brock over any in the area .They are a five star storage.SUE B. | Expérience générale
Jennifer was always pleasant, personable and helpful. She answered all my questions and made me feel that our belongs were safe and secure. The gentleman at the desk was also was pleasant and personable and made the turning in of my trailer and check out easy. Captain DanDaniel D. | Expérience générale
Brock Storage is wonderful to do business with. The units are very well lit and very clean. I have paid for climate controlled units in the past only to find out the a/c only came on when someone was in the building. I actually had melted candles in my boxes. Not so with Brock. They are an excellent facility. The staff are very personable.Donna A. | Expérience générale
Only down side was the mouse that was bedding in my dresser. The staff are awesome!MELODY K. | Expérience générale
We love to support a local family business. They were helpful, clean and offered a fair price. The move in and out prices was hassel free. Excellent emplacement!PAMELA B. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah P. | Expérience générale
We were very happy with our entire experience with Brock Self Storage. The entire staff were very friendly and accommodating in everything that was transacted. I could not believe how SUPER clean the facility was, inside and out. As far as I am concerned this is the only place to go for your storage needs.Dennis G. | Expérience générale
Clean facility, friendly staff, great location! I would not rent anywhere else!BRYANT E. | Expérience générale
I would highly recommend Brock Self Storage to anyone needing storage. We felt our items were safe and secure at all time. The staff at Brock were always pleasant and helpful. I would definitely use them again if I ever needed a unit in the future.karen h. | Expérience générale
Le client n'a pas laissé de commentaire.Claire N. | Expérience générale
Services supplémentaires à cet emplacement
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