Le client n'a pas laissé de commentaire.STEPHEN G. | Expérience générale
Brodheadsville Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They provided superior customer service from start to finish! The move in process was fast and efficient. On Saturday, move out day, I contacted them to let them know I would arrive at 3pm to move out ; 2 hrs before closing time. Things that day occurred that delayed me getting there on time. At one point I called them to let them know I would be late for 3 pm. When I knew I was not going to get there by closing time I contacted them. The associate asked how late I would be. I told her I didnt know because I was stopped on the hi-way due to an accident ahead. I told her how far away I was and that if I hadn't been delayed by the accident ahead i would be 15 minutes late. After a short conversation..the associate said..it sounds like you need a break after the day you've had. Don't worry Mr Miller, ill be here when you arrive. Travel safely. Ill see you when you get here. I arrived 45 minutes after closing time. She was very pleasant and professional. She allowed me to take 45 minutes of her personal time to commit herself to superior customer service. I will recommend this storage facility any time I get the chance!Phillip M. | Expérience générale
Should let customers know where lockbox and truck livstion are before checking in! Checking in and key and truck were all in different locations and the mobile checkin did not specify! Horrible. I also got a call to check a reference and the agent hung up on me! Extremely rude and unprofessional.RYAN G.
not much, she was very helpful, knew what to do and to show me how to use the equipment. Office was neat, clean, and had accessories to buy if needed. I'd call there first from now on, instead of 800uhaul.LANCE J.
Trailer wiring didn't have the extension wire needed to hook up the trailer lights I had to male one . Also trailer was damaged couldn't hold loading door open the fender was damaged I didn't see it till I was almost loaded up.you need to have a place for comments about y trailer even the agent couldn't make a comment about the wiringROBERT C.
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.Kimberley W.
I had an extremely hard time dropping the truck off. Every time i use uhaul there is something different and it all has to do with technology or a phone or go to a website. I need an old school method. Why not put a punch clock next to the key box if dropping off after business hours. The woman that i rented the truck from didnt make it seem that it was extremely important that i go on line and follow all these prompts. So when it was time for me to drop the truck off there was a ton of problems regarding that as the prompts were a bit confusing and then i had an issue after i took an impossible picture of the odometer. I dont want a crap load of tasks to do when im renting a truck or when im returning it. you have my licence you have my address why do you need people to do anything else other than drop the keys off in a box?Jacqueline H.
Le client n'a pas laissé de commentaire.Eric R.
The drop off procedures should not require an APP to be downloaded. The link needs to go directly to the uhaul website and the check-in can be done there. Furthermore, charging 20 $for a "convenience fee" to check someone in is absurd if they do not have the APP.Harley K.
Le client n'a pas laissé de commentaire.Scott L.
Le client n'a pas laissé de commentaire.Roger G.
The whole experience was a disaster. Not the locations fault, but UHauls fault. We chose a different location due to time constraints & mileage fees- wound up over 11 miles farther which added substantially to our fees. There was no clear communication about how to get the truck- We had a 9am pick up but the location they sent us to didn't open till 10 & no instructions were provided on how to get the truck earlier although apparently this was an option. VERY confusing. Very poor website. Next time I will just go elsewhere & do it in person.Jesse B.
The lady was very nice and helpful and explained everything to me that I didn't understandmichael F.
Le client n'a pas laissé de commentaire.paul M.
Le client n'a pas laissé de commentaire.David W M.
Customer service there is exceptional.Ronald M.
My reservation was mishandled and I was sent to 3 different locations for a truck after speaking to customer service 4 separate times. Each time I was assured I would receive a 26 ft truck and at the first 3 locations they did not have this size available. I then received multiple text messages instructing me to drop the truck at 4 different locations. The reservation and pick up process was incredibly unorganized, frustrating, and time consuming.Diana C.
THE BEST!ALEJANDRO C.
Affordable, clean and very friendly staff! Even helped us out when they were closed for the holidays!Christina F. | Expérience générale
Prop manager was very kind. They worked with me well. MerciDAN R. | Expérience générale
Staff was very friendly and helpful. Truck was very clean and facility was easily accessible.Alexander R.
My wife and I were very pleased with the storage facility. The staff was very nice and helpful. We would recommend this facility to family and friends if the need one. Thank you for all that was donePaul S. | Expérience générale
Le client n'a pas laissé de commentaire.Kim A.
Le client n'a pas laissé de commentaire.FRANK C.
The people at this facility or kind courteous and always ready to help. I've used this facility on several occasions and I keep coming back there even though I live in Easton.KATHLEEN L. | Expérience générale
Le client n'a pas laissé de commentaire.Franklin S.
All went well.Chester G. | Expérience générale
Great people great safe place to store your stuffCARL M. | Expérience générale
We used Broadheadsville Self Storage to keep our items between moves. Its a clean/safe place to keep your valued items.PAUL F. | Expérience générale
It was a big help to us storing our stuff I like that u gave us a military discount that means a lot to us we r in our new home and putting stuff awaySandra L. | Expérience générale
Le client n'a pas laissé de commentaire.Robert W.
Very helpful and always contracted you back when letting a message.GAIL S. | Expérience générale
Thought it was very expensive compared to ads you see thati guess i would say are misleadingjoanne D.
Le client n'a pas laissé de commentaire.FERDINAND F.
We asked for one site, the e-mail said it would be at another site, and when they called to confirm, they told us that it was at a third site that was out of the way. The transmission was not great on the truck. But, the people at the pick up and drop off sites were nice.Daniel R.
Le client n'a pas laissé de commentaire.Jeffrey M.
This facility has the nicest people who work there! Clean, well lit, easy pick-up and drop-off. I will use the facility again and definitely recommend it.THOMAS C.
Le client n'a pas laissé de commentaire.Ken S.
Very nice people to deal with in renting a U-Haul!!! I would definatly recomend this Business to anyone looking to renta U-Hau!!!lPeter G.
The only thing that was inconvenient was the hours of opening and closing. Most people want to move early in the morning. Since they don't open until 10:00 I had to pay an extra day and pick it up the night before.cristean S.
I will recommend this location for their quick and courteous service. MerciRosablanca C.
Le client n'a pas laissé de commentaire.Angela H.
Le client n'a pas laissé de commentaire.shawn B.
Le client n'a pas laissé de commentaire.John K.
It was excellent! I was pleasantly surprised as I thought it would be more difficult. I would do it again and recommend.Uly P.
Great service and helpmarjorie B.
The girl at the counter was very friendly, cheerful, helpful....Pamela S.
Great service!!!!! Very friendly and helpful. I believe the nice girl was Stacia, pregnant and sweet as can be. Couldn't ask for a nicer girl! She was nice the day before after I spoke to another lady from their Corp office who was not nice at all. This girl reassured me all was good and my truck would be there. Told me where to go and said she'd be there when I picked up. Such a nice girl can't say enough good things about her!Lynn R.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.shanon F.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Chris K.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.EDWARD L.
There was a problem with the trailer wiring. When using the right turn signal all the trailer light would flash. It must have a bad ground, because no other trailers I tow have an issuebrad R.
The truck was quick and easy to rent. Simple pick up, use, and drop off procedure. Only thing I would change is the starting fuel should be at half a tank or more, I started with a little over a quarter, had to refuel to continue using the truck, and then refueled a second time for return. Otherwise, the truck drive smoothly and was a huge help in moving furniture and my home gym.Michael P.
Friendly Staff who were very helpful Clean New 26' truck great equipment made moving easyThomas C.
This location was convenient, people here were very nice and polite.Joseph S.
This location was clean and the workers are friendly and extremely helpful. I would definitely recommend this location.Thomas C.