Customer Reviews for Brooklyn Motor Sports
(Concessionnaire U-Haul dans le voisinage)

576 évaluations

476 Providence Rd   Brooklyn, CT 06234

(860) 546-4463

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 3h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(860) 546-4463

476 Providence Rd
Brooklyn, CT 06234

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 3h pm
  • Dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
5

Just keep on doing what you are doing

FRANK S. 
Évaluation :
3

UHaul parking lot site People help - attendant do not move from his sit/desk to receive customer/uhaul equipment/ unload

Marco D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY T. 
Évaluation :
3

More knowledgeable helpful employees would be nice.

THOMAS D. 
Évaluation :
3

they put down a higher mileage than what it actually is so they charge for you for going over the 30 mile limit. I drove 30,8 and they charged me 5,1 for going a little over the 30 limit. also the truck was dirty, and if I didn't tell them it was dirty before I took off with it, I would have been charged a cleaning fee. I turned the truck in early and I asked for a discount. the person said no, but then said, well don't tell anybody, but I'll put an early return time so you can get a discount. Of course I did not get the discount, that fine, but not lie to me saying i'll get it and don't. will never do business with them again. sleezy

IRIS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
4

When I mentioned military discount on our phone conversation I was very surprised to get a answer of “absolutely not”.

JOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITNEY A. 
Évaluation :
5

I am so glad I tried this...I know I will be a repeat customer.

SHARON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON D. 
Évaluation :
5

I recommend this location because the staff is polite and wonderful

MELVIN N. 
Évaluation :
5

If you need to rent a truck in Northeastern CT, skip Putnam and go to Brooklyn. They were super accommodating when Putnam failed to have a truck ready for me (despite making a reservation over a week in advance) and the sales associate that I talked with was very friendly and helpful. Putnam didn't seem to care whether I got a truck or not.

SHEZAN B. 
Évaluation :
3

Train your Saturday staff to check in returning vehicles when requested by a customer. It was bizarre to have that request declined when the employee seemed to be available, with no other customers around, but apparently she doesn't do that sort of thing. Oh, and please do something about the dog smell in the truck cab.

Tobias B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARDWALTER P. 
Évaluation :
4

The 20 foot truck I rented had a big leak in the roof ,I had to put a tarp over my furniture inside the truck, the cargo light was broken in the back, had to use flash lights to load, and the wipers were shot, I reported the problems at the drop off location

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NYDSA A. 
Évaluation :
3

There were no moving pads/blankets available. The trailer, (none did), didn't have a stand to raise and lower it to the correct height. One must lift the thing off the ground to place it on the ball hitch. That could be a Liability issue if one injured their back lifting it.

SCOTT W. 
Évaluation :
5

More vehicles available

Henry D. 
Évaluation :
4

This location is behind/in a car dealership. Maybe have them put a U-Haul sign out front? Because it's a little confusing to have Maps navigate you there and not immediately realize it's the correct location.

hannah N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany B. 
Évaluation :
5

Quick and reliable service!

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFRED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin N. 
Évaluation :
5

Absolutely nothing at that location anyways they are very friendly and aim to please!!!!!

CHRISTOPHER W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRAVIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

troy R. 
Évaluation :
5

Putnam location is terrible , will never return. Brooklyn ladies made a bad experience great.

SHAWN T. 
Évaluation :
2

Noticing the sign in the 26 ft. trailer I rented, stating "Haul/Tow must be off", and seeing the light upon the dash saying it was on, I returned inside to ask about this. I was told, don't worry about it. The truck seemed as if it wouldn't shift properly. So as I was then exiting a second time, I sideswiped a rental car. If the "Tow/Haul" notice had not been on the dash, I wouldn't have been there. They didn't tell me to ignore the sign and the light up on the dash. The day was ruined.

Lisa P. 
Évaluation :
3

Location was closed upon return which was unexpected. I will be sure to ask next time if they will be closing early. My phone does not have the capability of on line returns. We met 4 or 5 other cars that were at the location or drove in while we were there only to find them closed....

NANCY C. 
Évaluation :
3

They do not start you with a full tank of gas They want you to fill what is in tank I started with around 3/4 of a tank and put in the same it is hard to judge amount When i got the bill charged me 20 for extra gas it is just a way to over charge customer You should start with a full tank and drop off with a full tank 415 gallon is a money grab

DAVID D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
1

You suck never returned my refund gave me some bullshit story about the rate truck clearly said 19,95 plus mileage will not use your services again

DANIEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA I. 
Évaluation :
5

UHaul es algo muy bueno para todos gracias

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

The cargo van I rented was spotless and easy to drive. I was very happy with my rental experience. Mr. Violets was helpful and friendly.

TARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
1

How dare you accuse me of breaking a mirror that was broken before I even rented the truck. How dare you say You had to clean a truck that was trashed when I got it and I even cleaned it out. Your employees were not even there to check the truck or verify the damage. I will never use your service or recommend your company ever again!!!

CHERYL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly K. 
Évaluation :
1

The truck had food, dirty socks, an inch of dust in cab. The check engine light was on. I called to notify them at 4:45 but machine was on. I didn't leave a message because I needed the truck and wouldn't have had time to exchange for another. I then was charged with a cleaning fee. I called upset. They said that I dirtied the front of the truck. This was done by the people before me.

STEPHEN D. 
Évaluation :
3

Somewhat ambivalent to my interest in renting uhaul.

GARY F. 
Évaluation :
4

Professional people.my bill was right and I got what I need it. Be back soon.

CARLOS V. 
Évaluation :
2

They charge way to much for u-haul. And I was in the pouring rain with my kids for a half hour till I got the u-haul key

Tracy J. 
Évaluation :
3

Let me change the drop off location online. I had to call a 800 number and wait for 45 minutes only to be told that the nearest place I can drop off was 27 miles away even though I already talked to a U-Haul dealer 6 miles away who said he could take it but the people on the phone would not let me do that. Very unhappy, and renting from U-Haul for over 40 years,probably won't again!

John B. 
Évaluation :
1

I will be sending a email addressing all the issues with corporate Customer service and my credit card Navy federal credit complaint department.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERROD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C. 
Évaluation :
5

Not really any improvements I can think of. They were very nice and accommodating, even when I needed to change my pick up time at the last minute. Very safe location as well. I dropped after hours, and with the security cameras, an associate drove in as I was returning to make sure all was well. I would definitely recommend!

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Not a thing very pleasurable experience I will use U-Haul again

Robert H L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLENN D. 
Évaluation :
5

I've rented vehicles twice in the past month. The people at BMS made it super easy, they were friendly and professional, and the trucks were perfect for what I needed.

MARY K. 
Évaluation :
5

Have accurate miles counting

COLLEEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY P. 
Évaluation :
3

Everything worked out well, but I had requested a Dolley for 10 $extra dollars, but did not receive one. It made my move quite a bit more difficult. I was told my account would be refunded but I haven't been refunded. Yet, 0,4 cents were quickly deducted from my account for gas that was apparently short in the tank when it was dropped off.

HEATHER S. 
Évaluation :
5

Great experience from beginning to end. The truck was newer and very nice.

LOUIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K. 
Évaluation :
5

Could not see anything to improve our experience everything went as planned and our motorcycle arrived at the destination safe.

DANIEL P. 
Évaluation :
2

I have rented from this location many times before without issue but yesterday I feel like I was taken advantage of. I needed a rental truck for a period of 6 hours for pick up and drop off at the same location. I even left my vehicle there. I was charged for the one way rental rate of 118 and not the 29,95 I thought I would be paying for. I was not made aware or told of this upcharge. Also I rented an appliance dolly, the sign on the dolly in the store said the rental rate was 10 and when I received my receipt I saw that I was charged 12.00. I feel like i was completely taken advantage of.

KATHLEEN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camiren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON L. 
Évaluation :
5

I was told to fill U-Haul to 3/4 full, which I did prior to dropping off. Level was slightly under 3/4, but I got charged for 3 gallons of gas (didn't need 3 gallons to go from slightly below 3/4 to full 3/4), where I had just put in 4 gallons and had the receipt!

Ryan V. 
Évaluation :
5

Staff was friendly & helpful! It was an efficient transaction- taking only a few minutes! I'd recommend this location to anyone needing to rent a truck! I will return again if I need to rent another truck.

BRONWYN M. 
Évaluation :
5

No complaints. Staff was very helpful

ROGER B. 
Évaluation :
5

Very easy procesd in and out was enjoyable experience highly recommend

PAULA P. 
Évaluation :
5

Uhaul needs to have their online inventory better suited. I've rented more than once and every time online it shows the equipment available then I get a call from a rep saying it's not available. Misleading and unprofessional. Not to mention trying to charge me the extra day without knowing the time I actually dropped of the equipment. Kind of a scam and might report that

JAMES J. 
Évaluation :
4

Good service

SETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

My son had no problems with the service or the truck.

JUSTIN D. 
Évaluation :
5

We had rented a 15 foot truck from the plainfield location. When we showed up, they were closed and did not answer calls. Luckily, we were able to get a hold of someone at the Brooklyn location. They told us to come on over and had a 15 foot truck for us in just a few minutes after arriving. Amazing and helpful staff.

marlene G. 
Évaluation :
4

Drop off after hours cannot comment on location.

Jennifer O. 
Évaluation :
5

Were very very GOOD. Called they reserved one for me on short notice. Ty and WILL rent again from them.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLIOT L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elijah B. 
Évaluation :
5

My pickup location was close to the person I was helping move to Willimantic. I figured if I picked up a truck there and left it where we were going it would cut down on mileage cost. Loading, unloading and the roughly 25 miles to get to our destination took roughly 3 hours and I was charged close to 150,00 $. That's a rip off!!! The truck says 19,95 $ but I guess it's a different if you don't return to the same location.

KIMBERLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
1

Sucks your theves

Jeffrey E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

In my first time to rent a truck i had no problems thank you

ALBERT H. 
Évaluation :
5

Best Services ever than Norwich.

PAUL M. 
Évaluation :
5

no issues. TX

WAYNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Non les évaluations ont été soumises pour cet établissement.

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