Le client n'a pas laissé de commentaire.
Jose Lopez
Customer Reviews for Brooklyn Smog Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Didn't have the equipment I requested, truck passenger side rear view mirror was broken. It had tap holding it together. The inside looked like someone spilled food all over and didn't do a good job cleaning it up. Some spots where sticky.I put gas in it before returning it and still got charged for gas when the tank was full, and the Lobby was covered in bird droppings.
Edith MejiaGood Service.
Ray VargasNo comments
Rita HuertaFrank was very professional and helpful. Thank you
Galo PazTodo muy bien Frank es una persona muy amable y da todas las instrucciones de muy buena manera sin duda su servicio es 5 ☆☆☆☆☆
jose lopezMake sure equipment is there at the facility.. whent to the one on Commerce and said couldnt rent because there system was down.. that was pretty petty..drove al the way over there to tell me they couldnt rent it after i had reserved equipment 5 minutes ahead..
HECTOR GARCIAExcellent service à la clientèle
Mayra RomeroThe customer service was great. Thank you.
Paola SanchezVery helpful!! Super friendly!!
Blake CrawleyWas nervous pulling in because of space but it ended up working out well
kiera mcgregorMore variaty of trucks the rest specially the customer service it's great
Felipe RodriguezFrank has excellent customer service, he explains the process thoroughly, I’m very happy with the overall experience.
Leticia TovarMario is the best.
Daniela SanchezBetter regs on gas use
Jose RuvalcabaEverything was great only thing missing were boxes to buy other than that it was excellent service.
Andrew SalasI had an absolute nightmare of experiences with this location honestly. The renting agent has to pull the truck out for you because the parking situation is abysmal. It is not a public space appropriate for the storage of this size of vehicle. And so in order to return the vehicle you have to block three lanes of traffic on a main Street and pull in with inches to spare and no way to do it without committing an illegal act. I was completely shaken by the experience I would never rent from this place again and in fact wish to speak with somebody at corporate about my experience. It is that level of inappropriate and horrifying.
Rita PernotFrank at the office was amazing. Thank you Frank for your kindness and helping take the stress out of my move. You are very much appreciated
Chad RodarmeFrank is great - attentive and helpful. The physical location itself can be a bit challenging but I would definitely go back.
Nathan SelzerBest U-Haul experience ever! The man I worked with was very professional, thorough and clear.
Jeronimo OronaI was charged more mileage than I actually drove. The guy that lend the U-Haul to me showed me the truck but not the mileage, I didn't think about it then. Upon returning the U-Haul he checked the truck and asked me to verify the mileage. Why didn't he do that initially? He says I drove 18 miles but I was local no more than 8 miles. This place is a rip off.
ana luclaGreat Sevice and nice knowledgeable worker Thank you
jesse puenteEasy to find. Off street parking. Friendly guy running the place. Service was prompt and smooth. Je les recommande fortement.
Paul JoverVery friendly service. Happy with overall experience!
Philip HiroseNothing. Frank was amazing to work with and everything went smoothly.
Antonio MenesesFrank was super helpful and patient with my questions. Great person. Thanks!
kirt trahanFrank the TANK! He was professional and accommodating. He worked with us to get us what we needed when we were in a bind. Frank is helpful and we highly recommend his service all day every day!!!
Juan SegoviaThe service was great and easy to use! The representative was very helpful!
Christian HerreraThe area was really tight space to get in and out of but the employees were nice and accommodating. However, the website offered phone check-in but this location apparently does not support that feature. When reviewing the vehicle, I noticed that the vehicle-condition report was pre-populated with images of another vehicle from a different state (there was snow on the floor). I made sure to reupload current ones since I didn't feel it was appropriate that images were provided for me. All in all, I did have a pleasant experience renting here.
ADAM PASCUALExcelente Gracias
martin velaFrank was amazing! Went above and beyond to make sure I knew what I needed to do. Thanks Frank!
ERIC LEWISBest experience I ever had renting anything. The owner was extremely helpful and informative. Check in and after hours drop off no was a breeze. Will definitely rent from this place again.
Gregory DidierUhaul pickup and drop off process was efficient. Excellent service à la clientèle.
Nellie PasalaTo be Open later than 4pm
Cynthia LechugaExcellent service and price
ALEJANDRO MALVAEZAYALAMoving is a stressful event and I am glad to have been treated with great customer service from this location. I will gladly refer any friends and family who need a uhaul, thanks again!
CARLOS SOTOEverything was perfect.
JongMin KimFrank from the Brooklyn/ east los Angeles location was very helpful and polite. Very patient. Thank you
Arleen GONZALEZEverything was great 👍🏽
MICHAEL LEEThe gentleman that assisted me was very professional, informative, and helpful. Should I ever need another truck again. I will go back to this location just because of how easy he made this transaction for me.
LILIANA GUTIERREZNo improvements. Owner was extremely nice and thorough. Will go back for my next rental
Kevin HirataThe customer service was amazing, he helped me out so much.
Robert MascioniThey falsely charged me $1022 and said i drove 819 miles when i rented the Uhaul for 3 hours...
JOHNJR ASUMINGTAWIAHWell organized. Easy renting and returning. Very responsible. Pulled the truck out for me without me asking, because it was a tight space and I was a little worried I might scratch the truck. Things need to mention: 1 No on site customer parking. 2 it's either no insurance or 25 dollar full coverage with 150 deductible. Both were not a problem for me since I read the notes of this location's webpage and brought my wife as second driver, and I am not familiar with the truck and would rather have full coverage.
LIANG LIMaybe make your site bigger
VICTOR PLASCENCIAFrank was very helpful thru the process and very kind.
JORGE ISIDOROALVAREZ