Great facility. Very clean and well lit. The climate control units are well conditioned with no humidity. There is even a bathroom! Norma was very helpful from renting the unit, helping with the lock and closing out the unit. Will definitely store things there again if needed.Don K. | Expérience générale
Customer Reviews for Brookside Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kingsport, TN 37660
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au jeu : 8h30 am à 4h30 pm
- Ven : 1h pm à 4h30 pm
- Sam : 9h am à 12h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/29/2021 - 8/16/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Friendly staff, fair pricesRod G. | Expérience générale
I had this unit for about a year and a half. It was good never had a problem. Only reason for my move out was because I was moving to a new town. Very easy in and out.ROBIN B. | Expérience générale
Very courteous staff and a very good storage facility.Daniel C. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory C. | Expérience générale
Le client n'a pas laissé de commentaire.Judy B. | Expérience générale
Le client n'a pas laissé de commentaire.Natalie M.
Trucks seal on door was needing replaced. Allowed water into truck due to rain and the noise was horrible.angela B.
Great service totally met my expectations. I'm a very happy customer. MerciAndrew W.
Le client n'a pas laissé de commentaire.James S.
None. t The staff person on the sight was very friendly and helpful. The entire process took about 10 minutes. Great job!Daniel B.
Location did not have requested supplies although originally said they did. Truck was not clean and smelled of cigarettes.Brett O.
Le client n'a pas laissé de commentaire.Danielle M.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Kristin E.
Le client n'a pas laissé de commentaire.Mike T.
Le client n'a pas laissé de commentaire.WAYNE P.
Le client n'a pas laissé de commentaire.anne B.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Mark D.
Dropped off at night, so we did not see anyone.Anne B.
The number of pads on-hand was not updated by the manager, so U-HAUL thought that they had more than they did.wayne C.
Le client n'a pas laissé de commentaire.Burk M.
Le client n'a pas laissé de commentaire.Summer N.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.brookside S.
Le client n'a pas laissé de commentaire.PAUL V.
The person at the location that I rented the truck from was very helpful. The truck was clean, and almost brand new.David S.
Le client n'a pas laissé de commentaire.Walter H.
Le client n'a pas laissé de commentaire.kevin S.
The man who helped me was extremely courteous and went out of his way to make sure I had a good experience. Nice guy! Thanks, Matt StanleyMatt S.
Le client n'a pas laissé de commentaire.Mike L.
NICE GUY, VERY GOOD!Scott H.
David was kind, courteous and very helpful.A Walter H.
Le client n'a pas laissé de commentaire.jim H.
Brook side Mini Storage personnel were very helpful! Again...Uhaul online had me dropping at a different location but they could not take my drop off. Once again I had to call UHaul to get assigned a different drop off location.Brarry C.
My reservation was moved to another location. I did not receive a courtesy call or any other notification. The last thing I wanted or needed on "Moving Day" was to chase the truck around town!!!rhonda S.
Le client n'a pas laissé de commentaire.Jeremiah R.
Would like to see a local rental fee that wouldn't charge mileage if less than say 100 miles. Gas refill would still apply of course.jerry H.
Great serviceMichael W.
Le client n'a pas laissé de commentaire.christine C.
Le client n'a pas laissé de commentaire.Seavy B.
The man there was very nice and helpfulMATT H.
Le client n'a pas laissé de commentaire.Hannah M.
Le client n'a pas laissé de commentaire.Rhonda F.
The rental ran good and got incredible gas mileage for a v8 engine. Would recommend. Rental person extremely courteous and friendly. Thanks, much.RICHARD G.
Le client n'a pas laissé de commentaire.PENNY B.
The gentleman working there was very kind and helpfulDalton L.
There is a colostomy bag in the back of the truck. It was quite disturbing.BARBARA M.
Everything worked well and as expected. Thank you.JANET H.
I was double charged for the insurance, you owe me 49 dollars backSeavy B.
Le client n'a pas laissé de commentaire.DOUGLAS U.
Le client n'a pas laissé de commentaire.ANGEL H.
I had no problems very nice and helpful agent would rent again!SHARON F.
Le client n'a pas laissé de commentaire.AMBER A.
Truck # jh 1829b 26 ft.the front end is in bad shape truck goes over 55 it well bounce u off the rd a trip that should took 5 hrs took 8 half hrs my mom who I move back to Durham that has back problems could not move that night because of the truck bouncing so bad we spent 140,00 $ in gas were I only spent 80,00 $ a yr age an gas was more per gallon than now I would not rent this truck tell it was fixed I rented u- haul over 15 years 10 times an never had this problem .I would like charges refunded back to my card for rental of truck the truck should not be rented out. Thanks Thomas forbush 423-408-9879THOMAS F.
They need a bigger UHaul. Sign in front of buildingLARRY F.
Le client n'a pas laissé de commentaire.STACEY J.
Le client n'a pas laissé de commentaire.Robert F.
Process from finding right size truck to drop-off went very well.Sherry R.
Le client n'a pas laissé de commentaire.MATT B.
Manager very helpful and polite. I will do business with this company again.MARK H.
Le client n'a pas laissé de commentaire.Jim S.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.amanda H.
Trailer was very duty outside and inside.Bruce G.
Le client n'a pas laissé de commentaire.BROOKSIDE S.
Le client n'a pas laissé de commentaire.nicole M.
Le client n'a pas laissé de commentaire.STEVE K.
A larger uhaul sign in the window would be helpful.Amy H.
Ramp to short very dangerous when on a downhill slopTim H.
The lady I spoke with had EXCELLENT customer service!!!!!George M.
Everything was great and the lady at the counter was smokin hott! Made my whole day!MARK W.
Le client n'a pas laissé de commentaire.SHARON H.
In both the pick up and drop off location you need to train your office employees on the mechanics of your equipment. I was very grateful that cliff arrived at the pick up location and was able to show me and Donna the working functions of the trailer. This took a lot of concern away that I had. Overall it was a great experience and I will use U-haul again. Thanks for the U-haul book on loading and safety.GEORGE D.
Le client n'a pas laissé de commentaire.JACOB B.
The attendant did not know if she could take trailer although she had it listed in computer. And had to call. After call I took trailer off and parked it.Joseph L.
I would not chose this drop off again, there was no one there, I found a number to call and the man said to just park it outside the fence, we did that and found a rock to put under the wheel to keep it from rolling into the street, I felt very unsure about leaving this rental with no one to check it in, if I ever do this again I will find a drop off where I can see a person and have them sign my paper saying I dropped off in the same condition I picked it up in.Thomas B.
Le client n'a pas laissé de commentaire.Jamie H.
Prices are too high. Need for insurance is unclear, seems like another way to drive up the price.Thomas K.
Le client n'a pas laissé de commentaire.Ron W.
Mandy was wonderful! Very friendly. She makes up for the average rating I gave for the location.Brandon C.
Careful instruction on loading car at dealership, inspect carrier for damage at leading edge of carrier landing. twisted steel tore into the bottom of my wife's car. A bolt on the underside caught on the platform of the carrier, we will need to repair the damage.WALTER R.
Le client n'a pas laissé de commentaire.bruce E.
Reservation was switched (by u-haul) to different location. I had a 7 hour drive to where I was to pick up trailer. Location closed before I arrived (didn't know that!). Customer service rep on phone handled reservation over the phone which allowed me to get the trailer anyway. He did as fantastic job!Mike M.
Very accommodating and professional. Flexible with an earlier pick up time.JONATHAN S.
Le client n'a pas laissé de commentaire.jenniffer S.
She called us ahead of time and was very willing to help and work with our schedule. Much appreciated.GEORGANNA R.
The woman on staff was very kind and attentive, made note of the issues of the truck and assured me she would have a mechanic check the truck. She looked over the contract with me and was ready to answer any questions.KATHERINE D.
Le client n'a pas laissé de commentaire.jason D.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.vince C.
The truck itself was not in good shape. FM Radio was static full, AM did not work at all. Engine burned a quart of oil on the trip. Front end or front tires were not very good, truck bounced up and down at certain speeds. Had to find the speed that the truck would run smoothly. Tires were either out of round or out of balance. These my sound like minor things but they are not when traveling for 14 hours and 600 miles.Daniel M.
Make sure the pick-up locations actually have trucks available before the customer reserves it. Because of our delay and having to go an additional 14 miles, we were delayed about two hours and two of the people helping us had to leave before they could help us finish. The 50,00 $ refund really did not compensate us for our time but better than nothing I suppose.Pennie D.
Le client n'a pas laissé de commentaire.WILMA H.
The lady that works at Brookside Mini Storage is very easy on the eyes and makes me want to rent from Uhaul everyday just so I can see her.JON H.
Le client n'a pas laissé de commentaire.Todd A.
Le client n'a pas laissé de commentaire.Michael H.
she came and met us on a sunday so we could drop off the transport trailer instead of dragging that all around and trying to unload a truck. thank you what a great experience we had --GARY F.
Le client n'a pas laissé de commentaire.TYLER H.
I had a great experience with the service provided by this location. They are open on holidays as well. We have rented 14 inch truck for 10 hrs , but they gave it for 24 hrs without extra charge. It is very economy compared to other truck rental providers. The lady at this location is so professional and didn't take much time to process our order and billing. I would highly recommend uhaul for new customers.Geetha D.
I rented my U-Haul in Bristol on Tuesday. I received a call later that I would have to pick it up in Kingsport, which was a inconvenience to me. Also had rented 12 mattress pads.Didn't have them in Kingsport so had to go back to Bristol to pick them up..A lot of unnecessary driving for me.Also had to take time to do a new contract,although I had my original one from Bristol.Barbara G.
Vehicle needed to be cleaned prior to driving off with it. Otherwise, a good experience.Grover B.
No help, sat in office, then told me no adapter, unhook it all and go buy one then hook it all back up. No walk around, etc.Chadwick R.
Le client n'a pas laissé de commentaire.REGINA K.